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Address and POI Entry ScreensWhen in Hawaii, the following
differences occur for map, address, and
POI selection:
 It is not possible to enter U.S.
mainland addresses or scroll the map
east to the U.S. mainland.
 Selection of the “State” is confined to the state of Hawaii only.
 Entry of a destination address or POI on an island other than your current
island may result in a screen caution
message. This is normal because
there are no “ferry” routes between
islands available in the database.
 If the “Guidance Prompts” setting on the SETUP screen ( Main Setup) is
set to normal or maximum, street
names will not be spoken in voice
guidance commands.
Setup Screen DifferencesThe SETUP screen differences are
minor and are listed below. See the
Setup section (page 77) for additional
information.Routing and Guidance (Unverified
Area Routing On/Off)This feature is unavailable. All roads
displayed on the map are verified.Clock Adjust ScreenThere is no daylight saving time for
Hawaii. Auto Daylight , Auto Time
Zone , and DST Selection will not be
shown on the Clock adjustment
screen. To test your adjustment, use the
voice control system, and say “What
time is it?” (see page 94).
Shipping a Vehicle To or From
HawaiiAlthough the DVD in the vehicle
contains maps for both U.S. mainland
and Hawaii, the dealer must perform the
selection of “U.S. mainland” or
“Hawaii” for you. When the dealer
makes the switch from U.S. mainland to
Hawaii or vice versa, the system clears
all user data. Make sure to record any
personal information that you do not
want to lose.
NOTE:
Shipping a vehicle from Hawaii to the
U.S. mainland
 If you wish to receive XM audio, you
must call XM and set up an account
at (800) 852-9696.
Shipping a vehicle from the U.S.
mainland to Hawaii
 If a U.S. mainland-delivered vehicle is shipped to Hawaii, there is no XM
reception. It is necessary to see your
Hawaii dealer to allow viewing of
local Hawaii maps.
 The issues under “Operation in Hawaii” above apply.
Coverage Areas
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Frequently Asked QuestionsMap and Features, Voice Operation, Entering Addresses
Problem Solution
Why does the Disclaimer screen need to be displayed every
time I start the car? I am the only driver. The
Disclaimer screen reminds you and your guest drivers to always
operate the navigation system in a safe manner.
The SETUP or Information screen has “grayed out” items
that I cannot select. Why? You need to select
OK on the Disclaimer screen to view these items. See
System Function Diagram on page21.
I tried entering an address, but the city or street could not be
found. Is there any other way to route to the location? Some cities are lumped in with a majo
r metro area. Try entering the street
first. In rural “unverified” areas or new subdivisions, streets may be missing
or only partially numbered. Try selecting the destination directly from the
map. See By Map Input on page40.
When I enter an address, some letters become grayed out. Is
this normal? Yes. As you enter each letter in an address or a point of interest (POI), the
system looks in the database to see wh
at letters are possible and “grays out”
letters that do not apply.
How do I delete Personal Addresses, Previous Destinations,
or the Home Address? This is done in the
SETUP screen (Other) under “Persona l Information.”
See page 79.
I cannot hear the navigation system voice. 1) Ensure that Volume in the SETUP screen ( Main Setup) is not OFF.
See page 78.
2) Go to “Basic Settings” in the SETUP screen ( Other), and set Voice
Recognition Feedback to ON . See page 85.
The voice control system is having difficulty recognizing my
voice commands. Ensure that the vents are not blowing
on the microphone on the ceiling, the
vehicle is as quiet as possible, and you are using the correct command when
speaking (see Improving Voice Recognition on page14). Say “Help” at any
screen to see a list of the applicab le voice commands. If the system cannot
recognize your command because of background noise, speak louder.
When the system pronounces the street name in the guidance
command or reads the destination address, it sounds strange.
What causes this? The basic guidance phrase uses a studio-r
ecorded voice, but the street name
is pronounced by the system using a machine-generated voice.
Consequently, the name may be mispronounced or sound strange at times.
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Frequently Asked Questions
When I drive at night, the screen is bright and will not switch
to the night display mode. Why? Verify the following: The nighttime dash brightness control is not set to
maximum, and
Map Color in SETUP is set to Black for Night. See
Switching Display Mode Manually on page99.
The daytime map screen is dark like the night display mode,
and it is hard to see. Why? Verify the following: The
Map Color in SETUP is set to White for Day.
See Switching Display Mode Manually on page99.
How can I input my destination using map coordinates? The naviga tion system was not designed for this. However, you can view
the coordinates of an address by pushing in on the Interface Dial, selecting
Show Icon on Map , and moving the Interface Dial left to select
Current Location . See Map Screen Legend on page51.
How do I change or remove my PIN? Go to “Personal Information” in the SETUP screen (Other), and select PIN
Number . Select User 1 or User 2 and enter your existing PIN, and then
you have the choice to change or remove the PIN. See page 83.
I forgot the PIN for Home, or the PIN for personal addresses
(User 1 or User 2). How do I reset it? PINs are optional. See in
formation regarding PINs on page 83. Your dealer
can reset the PIN for you.
CALL is not available on the Calculate route to screen.
Why? Your phone is not paired to HFL, or if
your phone is paired, it is in use or
does not have good coverage; press the HFL BACK button.
Problem
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Frequently Asked QuestionsGuidance, Routing
ProblemSolution
The navigation does not route me the same way I would go, or
the way some other mapping program displays. Why is this? The navigation system attempts to generate the optimum route. See
Changing Routing Method
on page47.
Why is the street I’m on not s hown on the map? It has been
here for more than a year. The mapping database is constantly undergoing revision. See page
112 for
ways to obtain the latest detailed coverage information.
The vehicle position icon is not following the road, and the
“GPS icon” text in the upper left hand corner of the screen is
white or missing.  The GPS antenna (located on the passenger
's side of the rear shelf) may be
blocked by personal items. For best reception, remove items from the rear
shelf, such as radar detectors, cell phones, or loose articles.
 Metallic tinting or other aftermarket devices can interfere with the GPS reception. Please see you r dealer. Also see System Limitations on
page 105.
I entered a destination, but the blue highlighted route and
voice guidance stopped, or turned into a blue/pink dashed line
before I got to my destination. Why is this? Your route has entered an
unverified area. See Unverified Area Routing on
page 87.
The map rotates while I make turns. How can I stop this? Select the North-up map orientation by voice, or by selecting “North-up” from the Map menu. See Map Orientation on page57.
Sometimes, I cannot select between the North-up and
Heading-up map orientations. Why is this? The Heading-up map orientation can only be shown in the lower scales
(1/20 - 1 mile scales). See
Map Scale on page56.
While driving to my destination, the “time to go” display
sometimes increases, even th ough I am getting closer. The “Time to go” is based on actual road speeds. However if your speed
slows down when you encounter slower traffic, the system updates the
“Time to go” based on your actual speed to give you a better estimate of
arrival time.
The vehicle position icon on th e map “lags” a short distance
behind, especially when I arrive at an intersection. Is there
anything wrong? No. When at an in
tersection, the system is un aware of the width of the
intersecting road. Large differences in vehicle position can indicate a
temporary loss of the GPS signal. See GPS Reception Issues on page105.
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Frequently Asked Questions
While I drive, my screen s hows white dots (“breadcrumbs”)
on it. What do they mean? These are called “breadcrumbs.” If yo
u drive more than 1/2 mile from
mapped roads, the off-road tracking feature begins to function. See Off-road
Tracking on pages 62 and 96.
How can I get rid of the white dots (“breadcrumbs”) from my
screen? Go to “Vehicle” in the
SETUP screen (Other), and set Off-road
Tracking to OFF , then return to the map. See page 96.
A road that I selected to avoi d is being used when routing.
What is wrong? When you “draw” your area to avoid, make sure to select sections of roads
that include at least one intersection. See page
91.
When I arrive at my destinati on, the bull’s-eye is shown at a
different location on the street. Why? The system calculates the bull’s-eye lo
cation based on the street address
range allocated for that street. See Destination Icon on page57 for an
example.
My elevation (shown when I di splay the current position)
seems to fluctuate even though my elevation has not changed. This is normal and due to errors in sa
tellite position. The elevation can vary
+/- 100 feet. See System Limitations on page105.
My elevation is missing on th e “current position” screen.
Why? If the GPS antenna ca
nnot receive at least four sate llites, the elevation is not
displayed. Try moving the vehicle into an open area. If the elevation is zero
or below sea level, the elevation is also not displayed.
Problem
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Frequently Asked Questions
Display, Accessories
Rear Camera
Miscellaneous Other Questions
Problem Solution
The display appears dim when st arting the car in really cold
weather. Is there a problem? No. This is normal, and it will become brighter after a few minutes.
Problem Solution
When I shift gears, the rear camera image is delayed. When shifti ng into or out of reverse, you may experience delays when the
screen image switches between the na vigation screen and the rear camera
image. This is normal.
The rear camera image is too da rk or too bright. How do I
adjust the brightness? While the camera image is displayed, use the rotating portion of the
Interface Dial
(knob ) to adjust the brightness. This adjustment does not
affect the SETUP screen brightness adjustments.
Problem Solution
My clock frequently changes forward and backward by one
hour. Why is this? The clock is being automatically set based on your GPS location. If you live
and work on the boundary between two time zones, you can turn off this
feature. See page
95.
When driving near a time zone border, the time changes even
though I am not near the time zone. Why is this? The time zone borders are only approximated in the system. Depending on
the geography of the time zone boundary, the switch to a different zone can
be erratic. See page
95.
My state does not observe daylight saving time. How do I turn
off this feature? You can turn off this feature. See page
95.
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Troubleshooting
Screen Error Message Solution
Navigation system is unable to acquire a proper GPS
signal. Make sure there is nothing on the rear sh
elf blocking the GPS antenna (aftermarket
metallic window tinting or aftermarket devices placed on the rear shelf like radar
detectors, cell phones, or loose items). If th e rear shelf is clear of objects, move the
vehicle to an open space away fr om tall buildings, trees, etc.
Navigation unit door is op en or No DVD disc is
inserted. Please check system. Make sure that the navigation DVD disc is inserted with the label side up and the
navigation unit door is fully snapped closed (see page
111).
No DVD disc. Please check system. Check that the navigation DVD disc is inserted with the label side up (page 111). If
the problem persists, see your dealer.
DVD disc reading error (u nformatted). Please consult
your dealer. Check the DVD disc surface for deep scratc
hes or other damage. Make sure you are
using a navigation DVD (white-colored label). The system cannot read other
mapping databases or video DVDs. If th e problem persists, see your dealer.
Display temp is too high. System will shut down until
display cools down. This message will appear briefly when the display temperature is too high, and then
the display will turn off until the temper
ature cools down. The system will turn
back on when the display cools down.
Outside temperature is low. System will take a while
to start up. The temperature is below -22°F and the na
vigation system has difficulty reading
the DVD. The system will start up when the temperature warms up.
Navigation system voice recognition cannot be
activated when another unit is using the audio system. Bluetooth
® HandsFreeLink® can override the navigation system. Make sure the
HFL TALK button is not on when you press the NAVI TALK button, or the
message will appear. Simply press the HFL BACK button to resume control of the
navigation voice buttons.
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Troubleshooting*If the error persists or is shown for a wide area, see your dealer.Route has not been completed. Please try again from a
different location. This message will appear when
you are routing to or from a place (new area) that is
not in the database. Try planning a differen t route to or from a different location.*
No alternate route found. Original route will be
followed. No alternative route method was found. The original route method will be used.*
Ensure that a road name is displayed at the bottom of the map.
This destination cannot be found in database. The destination wa s not found in the database. Try another destination nearby, or
select the destination with the Interface Dial .*
Vehicle is out of the database coverage area. The vehicle is located outside of the mapped area provided by your navigation
DVD. See page 112 for map coverage.
Screen Error Message
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