Black plate (6,1)GMC Yukon/Yukon XL Owner Manual - 2012
13-6 Customer Information
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
GMC and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
GMC and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:
Service to
unlock the vehicle if you are
locked out. A remote unlock
may be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is also given when
the vehicle is stuck in the sand,
mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Routing Service: Detailed
maps of North America when
requested either with the most
direct route or the most scenic
route. Additional travel
information is also available.
Allow three weeks for delivery.
Black plate (9,1)GMC Yukon/Yukon XL Owner Manual - 2012
Customer Information 13-9
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if the vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information about
availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resalevalue, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
Black plate (12,1)GMC Yukon/Yukon XL Owner Manual - 2012
13-12 Customer Information
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and
shipping fees.
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday - Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Black plate (7,1)GMC Yukon/Yukon XL Owner Manual - 2012
OnStar 14-7
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. You will be prompted to
change the PIN the first time when
speaking with an Advisor. To
change the OnStar PIN, call OnStar
and provide the Advisor with the
current number.
Warranty
OnStar equipment may be
warranted as part of the new-vehicle
limited warranty. The manufacturer
of the vehicle furnishes detailed
warranty information.
Languages
The vehicle can be programmed to
respond in French or Spanish.
Push
Qand ask an Advisor.
Advisors can speak French or
Spanish.
Potential Issues
Some OnStar services are disabled
after five days. OnStar cannot
perform Remote Door Unlock or
Stolen Vehicle Assistance after the
vehicle has been off continuously
for five days. After five days, OnStar
can contact Roadside Assistance
and a locksmith to help gain access
to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels,
underpasses, or parking
garages; or in an area with very
dense trees. If GPS signals are
not available, the OnStar system
should still operate to call
OnStar. However, OnStar could
have difficulty identifying the
exact location.
.In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
Black plate (6,1)GMC Yukon/Yukon XL Owner Manual - 2012
i-6 INDEX
General InformationService and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-67
Vehicle Care . . . . . . . . . . . . . . . . . . 10-2
Glass Replacement . . . . . . . . . . . 10-34
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 13-5
H
Halogen Bulbs . . . . . . . . . . . . . . . . 10-37
Hazard Warning Flashers . . . . . . . 6-5
Head Restraints . . . . . . . . . . . . . . . . 3-2
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . 10-35
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-4
Bulb Replacement . . . . . . . . . . 10-37
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 6-3
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-3
High-Beam On Light . . . . . . . . . . 5-28
High/Low Beam Changer . . . . . . 6-3
Heated
Rear Seats . . . . . . . . . . . . . . . . . . . 3-10 Heated and Ventilated Front
Seats . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Heated Mirrors . . . . . . . . . . . . . . . . . 2-19
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 9-26
Heating and Air Conditioning . . . 8-1
High-Beam On Light . . . . . . . . . . . 5-28
Highway Hypnosis . . . . . . . . . . . . . 9-12
Hill and Mountain Roads . . . . . . . 9-13
Hill Start Assist (HSA) . . . . . . . . . 9-46
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . 3-21
I
Ignition Positions . . . . . . . . . . . . . . 9-22
Ignition Transmission LockCheck . . . . . . . . . . . . . . . . . . . . . . . 10-33
Immobilizer . . . . . . . . . . . . . . . . . . . . 2-15
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . 3-47
Infotainment . . . . . . . . . . . . . . . . . . . . 7-1 Instrument Cluster . . . . . . . . . . . . . 5-12
Instrument Panel Overview . . . . . 1-2
Introduction . . . . . . . . . . . . . . . . . . . . . . . iii
J
Jump Starting . . . . . . . . . . . . . . . . . 10-88
K
Key and Lock Messages . . . . . . . 5-41
Keyless Entry
Remote (RKE) System . . . . . . . . 2-3
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
L
Labeling, Tire Sidewall . . . . . . . . 10-50
Lamp Messages . . . . . . . . . . . . . . . 5-42
Lamps Auxiliary Roof
Mounted Lamp . . . . . . . . . . . . . . . 6-7
Daytime Running (DRL) . . . . . . . 6-3
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Exterior Controls . . . . . . . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . . . . . . . . . . . . . . . . . . 6-2
Black plate (13,1)GMC Yukon/Yukon XL Owner Manual - 2012
INDEX i-13
Tires (cont'd)Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . 10-68
Wheel Replacement . . . . . . . . 10-68
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . 10-63
Tow/Haul Mode . . . . . . . . . . . . . . . . 9-36
Tow/Haul Mode Light . . . . . . . . . . 5-25
Towing Driving Characteristics . . . . . . . . 9-68
Equipment . . . . . . . . . . . . . . . . . . . . 9-76
General Information . . . . . . . . . . 9-67
Recreational Vehicle . . . . . . . . 10-93
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-72
Trailer Sway Control (TSC) . . . 9-86
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-93
Traction Control System (TCS)/
StabiliTrak
®Light . . . . . . . . . . . . 5-26 Trailer
Sway Control (TSC) . . . . . . . . . . 9-86
Tow Mirrors . . . . . . . . . . . . . . . . . . . 2-17
Trailer Towing . . . . . . . . . . . . . . . . . 9-72
Transfer Case . . . . . . . . . . . 9-37, 9-42
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 9-31
Fluid, Automatic . . . . . . . . . . . . 10-12
Messages . . . . . . . . . . . . . . . . . . . . 5-45
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . 13-8
Trip Odometer . . . . . . . . . . . . . . . . . 5-13
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Turn Signal Bulb Replacement . . . . . . . . . . 10-37
U
Ultrasonic Parking Assist . . . . . . 9-53
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 10-66
Universal Remote System . . . . . 5-55 Operation . . . . . . . . . . . . . . . . . . . . . 5-60
Programming . . . . . . . . . . . . . . . . . 5-55
Using This Manual . . . . . . . . . . . . . . . . iv
V
Vehicle Canadian Owners . . . . . . . . . . . . . . . iii
Control . . . . . . . . . . . . . . . . . . . . . . . . 9-3
IdentificationNumber (VIN) . . . . . . . . . . . . . . . 12-1
Load Limits . . . . . . . . . . . . . . . . . . . 9-16
Messages . . . . . . . . . . . . . . . . . . . . 5-37
Personalization . . . . . . . . . . . . . . . 5-47
Reminder Messages . . . . . . . . . . 5-46