2012 GMC TERRAIN navigation

Black plate (14,1)GMC Terrain Owner Manual (Include Mex) - 2012
7-14 Infotainment System
XM™Satellite Radio Service
XM Satellite Radio Service gives
digital radio reception from coast to
coast in the 48 contiguous United
States, and in Canada. Just as with
FM, tall buildings or hills can
interfere with satellite radio signals,
causing the sound to fade in and
out. In addition, traveling or standing
under heavy foliage, bridges,
garages, or tunnels may cause loss
of the XM signal for a period of time.
Cellular Phone Usage
Cellular phone usage can cause
interference with the vehicle's radio.
Multi-Band Antenna
The multi-band antenna is on the
roof of the vehicle. The antenna is
used for the AM‐FM radio, OnStar,
the XM Satellite Radio Service
System, and GPS (Global
Positioning System), if the vehicle
has these features. Keep the
antenna clear of obstructions for
clear reception.
Audio Players
CD Player
For vehicles equipped with the
MyLink or IntelliLink infotainment
system, see the separate MyLink/
IntelliLink Features and Functions
Guide for more information.
The player can be used for CD and
MP3 audio.
With the vehicle on, insert a disc
into the slot, label side up. The
player pulls it in and begins playing.
While playing, the navigation
system is available.
The system is capable of playing:
.Most audio CDs
.CD-R
.CD-RW
.MP3 or unprotected WMA
formats When playing any compatible
recordable disc, the sound quality
can be reduced due to disc quality,
the method of recording, the quality
of the music that has been
recorded, or the way the disc has
been handled.
There can be increased skipping,
difficulty in recording tracks,
difficulty in finding tracks, and/or
difficulty in loading and ejecting.
If these problems occur, check the
disc for damage or try a known
good disc.
To avoid damage to the CD player:
.Do not use scratched or
damaged discs.
.Do not apply labels to discs. The
labels could get caught in the
player.
.Insert only one disc at a time.
.Keep the loading slot free of
foreign materials, liquids, and
debris.
.Use a marking pen to label the
top of the disc.

Black plate (22,1)GMC Terrain Owner Manual (Include Mex) - 2012
7-22 Infotainment System
Genres:
1. Press to view the genres storedon the iPod.
2. Select a genre name to view a list of artists of that genre.
3. Select an artist to view albums or All Songs to view all songs of
that genre.
4. Select album to view songs.
5. Select the desired song from the list to begin playback.
Podcasts:
1. Press to view the podcasts stored on the iPod.
2. Select a podcast name to play the desired podcast. Composers:
1. Press to view the composers
stored on the iPod.
2. Select a composer name to view a list of all songs by that
composer.
3. Select the desired song from the list to begin playback.
Audio Books:
1. Press to view the audio books stored on the iPod.
2. Select an audio book name to view a list of all audio books.
3. Select the desired audio book from the list to begin playback.
Playing from an iPhone®
This feature supports the following
iPhone model:
.iPhone (3G –3GS)
To use the iPhone, follow the same
instructions as stated earlier for
using an iPod.
Rear Seat
Infotainment
Rear Seat Entertainment
(RSE) System
The vehicle may have a DVD Rear
Seat Entertainment (RSE) system.
The RSE system works with the
vehicle's infotainment system. The
DVD player is part of the front radio.
The RSE system includes a radio
with a DVD player, two rear seat
video display screens, audio/video
jacks, two wireless headphones,
and a remote control. See the
separate navigation manual for
more information.

Black plate (27,1)GMC Terrain Owner Manual (Include Mex) - 2012
Infotainment System 7-27
Remote Control
To use the remote control, aim it at
the transmitter window at either
seatback console and press the
button. Direct sunlight or very bright
light could affect the ability of the
RSE transmitter to receive signals
from the remote control. Check the
batteries if the remote control does
not seem to be working. See
“Battery Replacement”later in this
section. Objects blocking the line of
sight could also affect the function
of the remote control. If a CD, DVD, or MP3 disc is in the
Radio DVD slot, the remote control
Obutton can be used to turn on the
video screen display and start the
disc. The infotainment system can
also turn on the video screen
display. See the separate navigation
manual for more information.
Notice: Storing the remote
control in a hot area or in direct
sunlight can damage it, and the
repairs will not be covered by the
warranty. Storage in extreme cold
can weaken the batteries. Keep
the remote control stored in a
cool, dry place.
Remote Control Buttons
O(Power): Press to turn the video
screens on and off.
P(Illumination): Press to turn the
remote control backlight on. The
backlight times out after several
seconds if no other button is
pressed.
v(Title): Press to return to the
main menu of the DVD. This
function could vary for each disc.
y(Main Menu): Press to access
the DVD menu. The DVD menu is
different on every DVD. Use the
navigation arrows to move the
cursor. After making a selection
press the enter button. This button
only operates when using a DVD.
n,q,p,o(Menu Navigation
Arrows): Use the arrow buttons to
navigate through a menu.
r(Enter): Press to select the
highlighted choice in any menu.
z(Display Menu): Press to adjust
the brightness and screen display
mode, and display the
language menu.

Black plate (34,1)GMC Terrain Owner Manual (Include Mex) - 2012
7-34 Infotainment System
Phone
Bluetooth (Overview)
For vehicles equipped with the
MyLink or IntelliLink infotainment
system, see the separate MyLink/
IntelliLink Features and Functions
Guide for more information.
For vehicles equipped with
Bluetooth capability, the system can
interact with many cell phones,
allowing:
.Placement and receipt of calls in
a hands-free mode.
.Sharing of the cell phone’s
address book or contact list with
the vehicle.To minimize driver distraction,
before driving, and with the vehicle
parked:
.Become familiar with the
features of the cell phone.
Organize the phone book and
contact lists clearly and delete
duplicate or rarely used entries.
If possible, program speed dial
or other shortcuts.
.Review the controls and
operation of the infotainment
system.
.Pair cell phone(s) to the vehicle.
The system may not work with
all cell phones. See
“Pairing”in
this section for more information.
.If the cell phone has voice
dialing capability, learn to use
that feature to access the
address book or contact list. See
“Voice Pass-Thru” in this section
for more information.
.See “Storing and Deleting Phone
Numbers” in this section for
more information.
{WARNING
When using a cell phone, it can
be distracting to look too long or
too often at the screen of the
phone or the infotainment
(navigation) system. Taking your
eyes off the road too long or too
often could cause a crash
resulting in injury or death. Focus
your attention on driving.
Vehicles with a Bluetooth system
can use a Bluetooth‐capable cell
phone with a Hands‐Free Profile to
make and receive phone calls. The
infotainment system and voice
recognition are used to control the
system. The system can be used
while in ON/RUN or ACC/
ACCESSORY. The range of the
Bluetooth system can be up to
9.1 m (30 ft). Not all phones support
all functions and not all phones work

Black plate (2,1)GMC Terrain Owner Manual (Include Mex) - 2012
9-2 Driving and Operating
Towing
General TowingInformation . . . . . . . . . . . . . . . . . 9-56
Driving Characteristics and Towing Tips . . . . . . . . . . . . . . . . 9-57
Trailer Towing . . . . . . . . . . . . . . . . 9-60
Towing Equipment . . . . . . . . . . . 9-63
Trailer Sway
Control (TSC) . . . . . . . . . . . . . . 9-63
Conversions and Add-Ons
Add-On ElectricalEquipment . . . . . . . . . . . . . . . . . 9-64
Driving Information
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, always
keep your eyes on the road, hands
on the wheel, and mind on the drive.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
.Designate a front seat
passenger to handle potential
distractions.
.Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
.Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
.Stop or park the vehicle to tend
to children.
.Keep pets in an appropriate
carrier or restraint.
.Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.

Black plate (3,1)GMC Terrain Owner Manual (Include Mex) - 2012
Driving and Operating 9-3
{WARNING
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system, including pairing and using
a cell phone.
If equipped, refer to the navigation
manual for information on that
system, including pairing and using
a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the safety belt. See Safety Belts on
page 3‑12.
.Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.
.Allow enough following distance
between you and the driver in
front of you.
.Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{WARNING
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.

Black plate (45,1)GMC Terrain Owner Manual (Include Mex) - 2012
Driving and Operating 9-45
Rear Vision
Camera (RVC)
The vehicle may have a Rear Vision
Camera (RVC) system. Read this
entire section before using it.
The RVC can assist the driver when
backing up by displaying a view of
the area behind the vehicle.
{WARNING
The RVC system does not display
pedestrians, bicyclists, animals,
or any other object located
outside the camera's field of view,
below the bumper, or under the
vehicle.
Do not back the vehicle using
only the RVC screen or by using
the screen during longer, higher
speed backing maneuvers,
or where there could be(Continued)
WARNING (Continued)
cross-traffic. Perceived distances
may be different from actual
distances.
Failure to use proper care before
backing may result in injury,
death, or vehicle damage. Always
check before backing by checking
behind and around the vehicle.
An image appears on the radio
screen with the message Check
Surroundings for Safety when the
vehicle is shifted into R (Reverse).
The radio screen goes to the
previous screen after approximately
10 seconds once the vehicle is
shifted out of R (Reverse). To cancel the delay, do one of the
following:.Press a hard key on the
navigation system.
.Shift into P (Park).
.Reach a vehicle speed of
8 km/h (5 mph).
Turning the Rear Vision Camera
System On or Off
To turn the rear vision camera
system on or off:
1. Shift into P (Park).
2. Press the CONFIG button.
3. Select Display.

Black plate (1,1)GMC Terrain Owner Manual (Include Mex) - 2012
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (U.S. and Canada) . . . . . . . . . 13-7
Roadside Assistance Program (Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-15
Service Publications Ordering Information . . . . . . 13-17
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-19
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-19
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-20
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-21
Navigation System . . . . . . . . . 13-21
Radio Frequency Identification (RFID) . . . . . . . 13-21
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-21
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.