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KEYS
The key operates all locks on your vehicle. You should always carry a
second key with you in a safe place in case you require it in an
emergency.
If your vehicle is equipped with the SecuriLockpassive anti-theft
system, your keys are electronically coded to your vehicle; using a
non-coded key will not permit your vehicle to start. If you lose your
dealer supplied keys, replacement keys are available through your
authorized dealer.
Central unlocking/locking
•To unlock the front and sliding doors, turn the key towards the front
of the vehicle.
•To lock all doors, turn the key towards the rear of the vehicle.
Note:Your vehicle can be configured to unlock only the front doors, see
your authorized dealer for more details.
CHILDPROOF DOOR LOCKS
•When these locks are set, the
sliding doors cannot be opened
from the inside.
•The sliding doors can be opened
from the outside when the
childproof door locks are set, but
the doors are unlocked.
The childproof locks are located on
the rear edge of each sliding door
and must be set separately for each
door. Setting the lock for one door
will not automatically set the lock
for both doors.
•Insert the key and turn to the
lock position to engage the
childproof locks.
•Insert the key and turn to the
unlock position to disengage the
childproof locks.
Locks and Security
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3. Clip the tether strap to the
anchor as shown.
Second-row outboard seating positions
1. Remove the head restraint. For instructions on how to remove the
head restraint, refer toSecond row adjustable head restraintsearlier
in this chapter.
Note:Place the head restraint underneath the back of the front seat
for storage.
2. Locate the correct anchor for the selected seating position.
•On five-passenger vehicles,
anchors are located on the
passenger-side and driver-side
upper rear door frame area close
to the roof.
•On four-passenger vehicles the
anchor is located on the
driver-side upper rear door frame
area close to the roof.
Seating and Safety Restraints
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WARNING:If the parking brake is fully released, but the brake
warning lamp remains illuminated, the brakes may not be
working properly. See your authorized dealer as soon as possible.
ADVANCETRACWITH ROLL STABILITY CONTROL™ (RSC)
STABILITY ENHANCEMENT SYSTEM
The AdvanceTracwith RSCsystem provides the following stability
enhancement features for certain driving situations:
•Traction control system (TCS), which functions to help avoid
drive-wheel spin and loss of traction.
•Electronic stability control (ESC), which functions to help avoid skids
or lateral slides
•Roll Stability Control™ (RSC), which functions to help avoid a
vehicle roll-over.
WARNING:Vehicle modifications involving braking system,
aftermarket roof racks, suspension, steering system, tire
construction and/or wheel/tire size may change the handling
characteristics of the vehicle and may adversely affect the performance
of the AdvanceTracwith RSCsystem. In addition, installing any
stereo loudspeakers may interfere with and adversely affect the
AdvanceTracwith RSCsystem. Install any aftermarket stereo
loudspeaker as far as possible from the front center console, the
tunnel, and the front seats in order to minimize the risk of interfering
with the AdvanceTracwith RSCsensors. Reducing the effectiveness
of the AdvanceTracwith RSCsystem could lead to an increased risk
of loss of vehicle control, vehicle rollover, personal injury and death.
WARNING:Remember that even advanced technology cannot
defy the laws of physics. It’s always possible to lose control of a
vehicle due to inappropriate driver input for the conditions. Aggressive
driving on any road condition can cause you to lose control of your
vehicle increasing the risk of personal injury or property damage.
Activation of the AdvanceTracwith RSCsystem is an indication that
at least some of the tires have exceeded their ability to grip the road;
this could reduce the operator’s ability to control the vehicle,
potentially resulting in a loss of vehicle control, vehicle rollover,
personal injury and death. If your AdvanceTracwith RSCsystem
activates, SLOW DOWN.
Driving
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PREPARING TO DRIVE
WARNING:Utility vehicles have a significantly higher rollover
rate than other types of vehicles.
WARNING:In a rollover crash, an unbelted person is
significantly more likely to die than a person wearing a seat belt.
Utility vehicles and trucks have larger tires and increased ground clearance,
giving the vehicle a higher center of gravity than a passenger car.
WARNING:Vehicles with a higher center of gravity such as utility
vehicles and trucks handle differently than vehicles with a lower
center of gravity. Utility vehicles and trucks arenotdesigned for
cornering at speeds as high as passenger cars any more than low-slung
sports cars are designed to perform satisfactorily under off-road
conditions. Avoid sharp turns, excessive speed or abrupt maneuvers in
these vehicles. Failure to drive cautiously could result in an increased
risk of loss of vehicle control, vehicle rollover, personal injury and death.
WARNING:Loaded vehicles, with a higher center of gravity,
may handle differently than unloaded vehicles. Do not overload
your vehicle and use extra precautions, such as driving at slower
speeds, avoiding abrupt steering changes and allowing for increased
stopping distance, when driving a heavily loaded vehicle. Over-loading
or loading the vehicle improperly can deteriorate handling capability
and contribute to loss of vehicle control and vehicle rollover.
Vehicle stability and handling
The risk of a rollover crash increases as the number of people and load
in the vehicle increase. This increased risk occurs because the passenger
weight and load raises the vehicle’s center of gravity and causes it to
shift rearward. As a result, the van has less resistance to rollover and
handles differently from other commonly driven passenger vehicles,
making it more difficult to control in an emergency situation. Placing any
load on the roof also raises the center of gravity and increases the
potential for rollover.
The van should be operated by an experienced driver. An organization
that owns a van should select one or two experienced drivers to drive
Driving
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Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
128 — Battery saver relay (modified
vehicle)
130 15A Hazard flashers
131 5A Power mirrors
132 10A Light switch, Exterior lighting
133 — Not used
134 — Not used
135 — Not used
136 15A Horn
137 7.5A Tire pressure monitoring system
(TPMS), Radio, Instrument
cluster
138 10A Reverse lamp
139 20A Ignition supply (modified vehicle)
140 — Not used
141 7.5A Front/rear fog lamps
142 15A Brake lamps
143 20A Cigar lighter, Front power point
144 10A Ignition supply (modified vehicle)
145 — Not used
146 20A Windshield wipers, Wiper switch
147 15A Front fog lamps
148 7.5A Recirculation, Instrument cluster
149 10A Ignition supply/Battery supply
(modified vehicle)
150 — Not used
151 15A Radio, Bluetooth/Voice command
module
152 7.5A A/C switch, Park aid module
153 7.5A Interior lamps, Battery saver
154 15A Roof lamp (modified vehicle)
155 10A Battery saver (modified vehicle)
Roadside Emergencies
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THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in theGetting the services
you needsection, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not
bound by the decision, and may reject the decision and proceed to court
where all findings of the BBB Auto Line dispute, and decision, are
admissible in the court action. Should you choose to accept the BBB
AUTO LINE decision, Ford is then bound by the decision, and must
comply with the decision within 30 days of receipt of your acceptance
letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance
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WAXING
•Wash the vehicle first.
•Use a quality wax that does not contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
•Do not allow paint sealant to come in contact with the sliding door
electrical contact switches. Paint sealant or other contaminants could
interfere with the proper operation of the power locks or radio
speakers. If necessary, clean the contacts with MotorcraftBug and
Tar Remover (ZC-42) to remove any sealant. Do not use any abrasives
on the contact surfaces.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clear coat paint
finish. In order to maintain their shine:
•Clean weekly with MotorcraftWheel and Tire Cleaner, which is
available from your authorized dealer. Heavy dirt and brake dust
accumulation may require agitation with a sponge. Rinse thoroughly
with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Industrial-strength (heavy-duty) cleaners, or
cleaning chemicals, in combination with brush agitation to remove
brake dust and dirt, could wear away the clear coat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use MotorcraftBug and Tar Remover ,
available from your authorized dealer.
Cleaning
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FORD CUSTOM ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford Custom Accessories are available for your
vehicle through your local Ford or Ford of Canada dealer. These quality
accessories have been specifically engineered to fulfill your automotive
needs; they are custom designed to complement the style and
aerodynamic appearance of your vehicle. In addition, each accessory is
made from high quality materials and meets or exceeds Ford’s rigorous
engineering and safety specifications. Ford Motor Company will repair or
replace any properly dealer-installed Ford Custom Accessories found to
be defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessories. The accessories will be warranted for whichever provides
you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
The following is a list of several Ford Custom Accessories. Not all
accessories are available for all models. For a complete listing of the
accessories that are available for your vehicle, please contact your dealer
or visit our online store at:www.fordaccessories.com(U.S. only).
Exterior style
•Bug shields•Splash guards
•Side window deflectors
Interior style
•All-weather floor mats•Carpeted floor mats
•Rear window grille
•Electrochromic compass/temperature interior mirrors
Lifestyle
•Roof racks and accessories•Garmin navigation*
•Cargo organization•Racks and carriers*
Accessories
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