ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
280
2012 Taurus
Owners Guide, 1st Printing
USA(fus)
running out of fuel .........306, 350
Emission control system ..........354
Engine ........................................372
cleaning ...................................322
coolant .....................................339
fail-safe cooling .......................343
idle speed control ...................337
lubrication specifications .......368
refill capacities ........................368
service points ..................330–331
Engine block heater .................241
Engine oil ..................................333
checking and adding ..............333
dipstick ....................................333
filter, specifications ................367
refill capacities ........................368
specifications ..........................368
Event data recording ....................7
Exhaust fumes ..........................240
F
Fail safe cooling ........................343
Fleet MyKey programming ......109
Floor mats .........................105–106
Fluid capacities .........................368
Four-Wheel Drive vehicles
driving off road .......................274
Fuel ............................................345
calculating fuel
economy ............................21, 351
cap ...........................................347
capacity ...................................368
choosing the right fuel ...........348
detergent in fuel .....................350
filler funnel .............................350
filling your vehicle with
fuel ...........................345, 347, 351filter, specifications ........345, 367
fuel pump shut-off ..................282
improving fuel economy ........351
octane rating ...................349, 372
quality ......................................349
running out of fuel .........306, 350
safety information relating to
automotive fuels .....................345
Fuses ..........................................282
G
Garage door opener ..................101
Gas cap (see Fuel cap) ............347
Gas mileage (see Fuel
economy) ...................................351
Gauges .........................................17
H
Hazard flashers .........................281
Headlamps ...................................62
aiming ........................................67
autolamp system .......................62
bulb specifications ....................71
daytime running lights .............66
flash to pass ..............................66
high beam .................................63
replacing bulbs .........................71
turning on and off ....................62
Heating
heating and air conditioning
system ...........................51, 54, 57
Homelink wireless control
system ........................................101
Hood ..........................................329
I
Ignition ...............................235, 372
Index
402
2012 Taurus
Owners Guide, 1st Printing
USA(fus)
