USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the battery of the device and try
to connect your device again.
•Ensure that you are using the
manufacturer’s cable.
•Ensure that the USB cable is
properly inserted into your
device and the USB port in the
vehicle.
•Ensure that your device does
not have an auto—install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Ensure that you are not leaving
your device in your vehicle
during very hot or cold
temperatures.
Bluetoothaudio
won’t stream.•This is a phone
dependent
feature.
•The device is
not connected.•Ensure that the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC doesn’t
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information.
The file may be
corrupted.
The song may
have copyright
protection which
does not allow it
to play.•Ensure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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•Single EULA:The end user documentation for the DEVICE and
related systems and services may contain multiple EULAs, such as
multiple translations and/or multiple media versions (e.g., in the user
documentation and in the software). Even if you receive multiple
EULAs, you are licensed to use only one (1) copy of the SOFTWARE.
•SOFTWARE Transfer:You may permanently transfer your rights
under this EULA only as part of a sale or transfer of the DEVICE,
provided you retain no copies, you transfer all of the SOFTWARE
(including all component parts, the media and printed materials, any
upgrades, and, if applicable, the Certificate(s) of Authenticity), and
the recipient agrees to the terms of this EULA. If the SOFTWARE is
an upgrade, any transfer must include all prior versions of the
SOFTWARE.
•Termination:Without prejudice to any other rights, FORD MOTOR
COMPANY or MS may terminate this EULA if you fail to comply with
the terms and conditions of this EULA.
•Security Updates/Digital Rights Management:Content owners use
the WMDRM technology included in your DEVICE to protect their
intellectual property, included copyrighted content. Portions of the
SOFTWARE on your DEVICE use WMDRM software to access
WMDRM-protected content. If the WMDRM software fails to protect
the content, content owners may ask Microsoft to revoke the
SOFTWARE’s ability to use WMDRM to play or copy protected
content. This action does not affect unprotected content. When your
DEVICE downloads licenses for protected content, you agree that
Microsoft may include a revocation list with the licenses. Content
owners may require you to upgrade the SOFTWARE on your DEVICE
to access their content. If you decline an upgrade, you will not be able
to access content that requires the upgrade.
•Consent to Use of Data:
You agree that MS, Microsoft Corporation,
FORD MOTOR COMPANY, third party software and systems suppliers,
their affiliates and/or their designated agent may collect and use
technical information gathered in any manner as part of product support
services related to the SOFTWARE or related services. MS, Microsoft
Corporation, FORD MOTOR COMPANY, third party software and services
suppliers, their affiliates and/or their designated agent may use this
information solely to improve their products or to provide customized
services or technologies to you. MS, Microsoft Corporation, FORD
MOTOR COMPANY, third party software and systems suppliers, their
affiliates and/or their designated agent may disclose this information to
others, but not in a form that personally identifies you.
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UNIVERSAL GARAGE DOOR OPENER (IF EQUIPPED)
Your vehicle may be equipped with a universal garage door opener which
can be used to replace the common hand-held transmitter.
HomeLinkWireless Control System (if equipped)
The HomeLinkWireless Control
System, located on the driver’s visor,
provides a convenient way to
replace up to three hand-held
transmitters with a single built-in
device. This feature will learn the
radio frequency codes of most
transmitters to operate garage
doors, entry gate operators, security systems, entry door locks, and
home or office lighting.
WARNING:When programming your HomeLinkWireless
Control System to a garage door or gate, be sure that people and
objects are out of the way to prevent potential injury or damage.
Do not use the HomeLinkWireless Control System with any garage
door opener that lacks safety stop and reverse features as required by
U.S. federal safety standards (this includes any garage door opener
model manufactured before April 1, 1982). A garage door which cannot
detect an object, signaling the door to stop and reverse, does not meet
current U.S. federal safety standards. For more information, contact
HomeLinkat:www.homelink.comor1–800–355–3515.
Retain the original transmitter for use in other vehicles as well as for
future programming procedures (i.e. new HomeLinkequipped vehicle
purchase). It is also suggested that upon the sale of the vehicle, the
programmed Homelinkbuttons be erased for security purposes, refer to
Programmingin this section.
Programming
Do not program HomeLinkwith the vehicle parked in the garage.
Note:Your vehicle may require the ignition switch to be turned to the
accessory position for programming and/or operation of the HomeLink.
It is also recommended that a new battery be placed in the hand-held
transmitter of the device being programmed to HomeLinkfor quicker
training and accurate transmission of the radio-frequency signal.
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Gate Operator & Canadian Programming
During programming, your
hand-held transmitter may
automatically stop transmitting —
not allowing enough time for
HomeLinkto accept the signal
from the hand-held transmitter.
After completing Step 1 outlined in
theProgrammingsection, replace
Step 2 with the following:
Note:If programming a garage door opener or gate operator, it is
advised to unplug the device during the “cycling” process to prevent
overheating.
•Continue to press and hold the HomeLinkbutton (note Step 2 in the
Programmingsection) while you press and release —every two
seconds(“cycle”) your hand-held transmitter until the frequency
signal has been accepted by the HomeLink. The indicator light will
flash slowly and then rapidly after HomeLinkaccepts the radio
frequency signal.
•Proceed with Step 3 in theProgrammingsection.
Operating the HomeLinkWireless Control System
To operate, simply press and release
the appropriate HomeLinkbutton.
Activation will now occur for the
trained product (garage door, gate
operator, security system, entry
door lock, or home or office lighting
etc.). For convenience, the
hand-held transmitter of the device
may also be used at any time. In the event that there are still
programming difficulties, contact HomeLinkatwww.homelink.comor
1–800–355–3515.
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KEYS
Integrated keyhead transmitters (IKTs) (If equipped)
Your vehicle may be equipped with
two integrated keyhead transmitters
(IKTs). The key blade starts the
vehicle and unlocks/locks all the
doors. The transmitter portion
functions as the remote entry
transmitter.
Your IKTs are programmed to your
vehicle; using a non-programmed
key will not permit your vehicle to
start. If you lose one or both of your
IKTs, replacements are available
through your authorized dealer.
Standard SecuriLockkeys without
remote entry transmitter
functionality can also be purchased
from your authorized dealer if desired.
Always carry a spare key with you in case of an emergency.
For more information regarding programming replacement IKTs, refer to
theSecuriLockpassive anti-theft systemsection later in this chapter.
Note:Your vehicle’s IKTs were
issued with a security tag that
provides important vehicle key cut
information. It is recommended that
you keep the tag in a safe place for
future reference.
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Intelligent Access Key (IA key) (if equipped)
Your vehicle may be equipped with
two intelligent access keys which
operate the power locks and the
remote entry system. You have to
have the IA key in the vehicle to
activate the push button start
system.
The IA key also contains a
removable mechanical key blade
that can be used to unlock the
driver door. To release the
mechanical key blade, press the
release buttons on the edge of the
transmitter and remove the key
blade.
Your IA keys are programmed to
your vehicle. You cannot enter or
start your vehicle with an unprogrammed key. If you lose one or both of
your IA keys, replacements are available from your authorized dealer.
For more information on programming replacement IA keys, refer to the
SecuriLockpassive anti-theft systemsection in this chapter.
Note:Your vehicle’s IA backup keys
were issued with a security tag that
provides important vehicle key cut
information. It is recommended that
you keep the tag in a safe place for
future reference.
MYKEY(IF EQUIPPED)
The MyKeyfeature allows you to program a restricted driving mode to
promote good driving habits. All but one of the keys programmed to the
vehicle can be activated as a MyKey. The key will remain restricted
until MyKeyis cleared. Any remaining keys are referred to as an
“administrator key” or admin key. The admin key can be used to create a
MyKey, program optional MyKeysettings, and clear the MyKey
feature. When the MyKeyfeature is enabled the user can use the
information menu in the message center to see how many MyKeysand
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admin keys are programmed to the vehicle, and see the total distance
the vehicle has been driven with the MyKeyactive.
MyKeyrestricted features
Standard settings – these settings cannot be changed
•Belt-Mindercannot be cleared and will not expire. The audio system
will be muted whenever Belt-Minderis activated until the safety belts
are buckled. Refer to theSeating and Safety Restraintschapter for a
detailed description of Belt-Minderoperation.
•Low fuel warnings are displayed in the message center followed by a
chime when the distance to empty value reaches 75 miles (120 km).
•The following systems, if equipped, cannot be turned off: parking aid,
blind spot information system (BLIS) with cross traffic alert and
collision warning system.
Optional settings – these settings can be changed
•Vehicle speed is limited to 80 mph (130 km/h). Visual warnings are
displayed followed by a chime when the vehicle speed has reached
80 mph (130 km/h).
•Visual warnings are displayed followed by a chime when a preselected
vehicle speed of 45, 55 or 65 mph (75, 90, or 105 km/h) is exceeded.
•The maximum volume of the audio system is limited to 45%. MAX
VOLUME MY KEY LIMIT will be displayed in the audio system display
when attempting to exceed the limited volume.
•The AdvanceTracsystem cannot be turned off. When this optional
setting is on, the MyKeyuser will not be able to deactivate the
system.Note:It may be beneficial to deactivate the AdvanceTrac
system if the vehicle is stuck in snow, mud or sand.
Create a MyKey
To program MyKeyon one of the keys programmed to the vehicle,
insert the key that you want to make a MyKeyinto the ignition. For
vehicles equipped with push button start, put the intelligent access key
in the backup slot; see theDrivingchapter for the location of the
backup slot. Turn the ignition on. Use the message center buttons to do
the following:
1. Get into the main menu, select Settings then MyKey by pressing OK
or the > button.
2. Press OK to select CREATE.
3. Hold the OK button as prompted until you see LABEL KEY AS
MYKEY.
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MyKeyis successfully programmed. Make sure you label it so you can
distinguish it from the admin keys.Note:To program the optional
settings go to Step 2 in theProgramming MyKeyoptional settings
section. If your vehicle is equipped with remote start, see theUsing
MyKeywith remote start systemssection.
Note:All MyKeyscan be cleared within the same key cycle that a
MyKeywas created, otherwise an admin key is required to clear all
MyKeys. To clear all MyKeysgo to Step 2 in theClear MyKey
section.
Programming MyKeyoptional settings
Turn the ignition on using an admin key. To program the optional
settings, use the message center buttons to do the following:
1. Get into the main menu, select Settings then MyKey by pressing OK
or the > button.
2. Use the up or down arrow to get to any optional feature.
3. Press OK or the > button to bring up settings for the selected feature.
4. Press OK or the > button to make your choice.
Clear MyKey
To reset all MyKeysas admin keys, do the following:
1. Get into the main menu, select Settings then MyKey by pressing OK
or the > button.
2. Press the down arrow to get to Clear All and press the OK button.
3. Hold the OK button until ALL MYKEYS CLEARED is displayed.
Check MyKeysystem status
The vehicle information will provide the status of the following MyKey
parameters:
•MYKEY MILES — This odometer only tracks mileage when a MyKey
is used. If mileage does not accumulate as expected, then the MyKey
is not being used by the intended user. The only way to reset this
odometer to zero is by clearing MyKey. If this odometer is lower than
the last time you checked, then the MyKeysystem has been recently
cleared.
•# MYKEY(S) — Indicates how many MyKeysare programmed to the
vehicle. Can be used to detect deletion of a MyKey.
•# ADMIN KEY(S) — Indicates how many admin keys are programmed
to the vehicle. Can be used to detect if an additional spare key has
been programmed to the vehicle.
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