ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner’s Guide
portfolio in the glove compartment.
Roadside Emergencies
285
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
coolant .....................................336
fail-safe cooling .......................342
idle speed control ...................334
lubrication specifications .......366
refill capacities ........................366
service points ..................326–327
Engine block heater .................250
Engine oil ..................................330
checking and adding ..............330
dipstick ....................................330
filter, specifications ................365
refill capacities ........................366
specifications ..........................366
Event data recording ....................7
Exhaust fumes ..........................250
F
Fail safe cooling ........................342
Family entertainment system ....46
Fleet MyKey programming ......120
Floor mats .........................112–113
Fluid capacities .........................366
Fog lamps ....................................81
Four-Wheel Drive vehicles
driving off road .......................279
Freezer ........................................96
Fuel ............................................343
calculating fuel
economy ............................20, 349
cap ...........................................345
capacity ...................................366
choosing the right fuel ...........346
detergent in fuel .....................348
filler funnel .............................348
filling your vehicle with
fuel ...........................343, 345, 349
filter, specifications ........343, 365fuel pump shut-off ..................286
improving fuel economy ........349
octane rating ...................347, 370
quality ......................................347
running out of fuel .........302, 348
safety information relating to
automotive fuels .....................343
Fuses ..........................................287
G
Garage door opener ..................108
Gas cap (see Fuel cap) ............345
Gas mileage
(see Fuel economy) .................349
Gauges .........................................16
H
Hazard flashers .........................286
Headlamps ...................................80
aiming ..................................82–83
autolamp system .......................80
bulb specifications ....................86
daytime running lights .............82
flash to pass ..............................81
high beam .................................81
replacing bulbs .........................86
turning on and off ....................80
Heating
heating and air conditioning
system ...........................67, 70, 73
Homelink wireless control
system ........................................108
Hood ..........................................325
I
Ignition ...............................247, 370
Illuminated visor mirror .............92
Index
401
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
