Locks and Security 119
Keys 119
Locks 125
Anti-theft system 136
Seating and Safety Restraints 142
Seating 142
Personal Safety System™ 165
Safety belt system 168
Airbags 179
Child restraints 193
Tires, Wheels and Loading 212
Tire information 214
Tire inflation 216
Tire Pressure Monitoring System (TPMS) 229
Vehicle loading 234
Trailer towing 241
Recreational towing 245
Driving 247
Starting 247
Brakes 252
AdvanceTrac255
Transmission operation 263
Reverse sensing system 269
Rear-view camera system 271
All wheel drive 278
Roadside Emergencies 285
Getting roadside assistance 285
Hazard flasher control 286
Fuel pump shut-off 286
Fuses and relays 287
Changing tires 294
Wheel lug nut torque 301
Jump starting 302
Wrecker towing 306
Table of Contents
2
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
CONGRATULATIONS
Congratulations on acquiring your new Ford. Please take the time to get
well acquainted with your vehicle by reading this handbook. The more
you know and understand about your vehicle, the greater the safety and
pleasure you will derive from driving it.
For more information on Ford Motor Company and its products visit the
following website:
•In the United States: www.ford.com
•In Canada: www.ford.ca
•In Australia: www.ford.com.au
•In Mexico: www.ford.com.mx
Additional owner information is given in separate publications.
This Owner’s Guide describes every option and model variant available
and therefore some of the items covered may not apply to your
particular vehicle. Furthermore, due to printing cycles it may describe
options before they are generally available.
Remember to pass on this Owner’s Guide when reselling the vehicle. It is
an integral part of the vehicle.
WARNING: Fuel pump shut-off:In the event of an accident
this feature will automatically cut off the fuel supply to the
engine. It can also be activated through sudden vibration (e.g. collision
when parking). To restart your vehicle, refer toFuel pump shut-offin
theRoadside Emergencieschapter.
SAFETY AND ENVIRONMENT PROTECTION
Warning symbols in this guide
How can you reduce the risk of personal injury to yourself or others? In
this guide, answers to such questions are contained in comments
highlighted by the warning triangle symbol. These comments should be
read and observed.
Introduction
4
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Note: Including to the extent that any law pertaining to Event
Data Recorders applies to SYNCor its features, please note the
following: Once 911 Assist (if equipped) is enabled (set ON), 911
Assist may, through any paired and connected cell phone, disclose
to emergency services that the vehicle has been in a crash
involving the deployment of an airbag or, in certain vehicles, the
activation of the fuel pump shut-off. Certain versions or updates
to 911 Assist may also be capable of being used to electronically
or verbally provide to 911 operators the vehicle location (such as
latitude and longitude), and/or other details about the vehicle or
crash or personal information about the occupants to assist 911
operators to provide the most appropriate emergency services. If
you do not want to disclose this information, do not activate the
911 Assist feature. See your SYNCsupplement for more
information.
Additionally, when you connect to Traffic, Directions and
Information (if equipped, U.S. only) the service uses GPS
technology and advanced vehicle sensors to collect the vehicle’s
current location, travel direction, and speed (“vehicle travel
information”) only to help provide you with the directions, traffic
reports, or business searches your request. If you do not want
Ford or its vendors to receive this information, do not activate
the service. Ford Motor Company and the vendors it uses to
provide you with this information do not store your vehicle travel
information. For more information, see Traffic, Directions and
Information, Terms and Conditions. See your SYNCsupplement
for more information.
CELL PHONE USE
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’ safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile Communication Equipment includes, but is not limited to, cellular
phones, pagers, portable email devices, text messaging devices and
portable two-way radios.
Introduction
8
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
These are some of the symbols you may see on your vehicle.
Vehicle Symbol Glossary
Safety Alert
See Owner’s Guide
Fasten Safety BeltAirbag - Front
Airbag - SideChild Seat Lower
Anchor
Child Seat Tether
AnchorBrake System
Anti-Lock Brake SystemParking Brake System
Brake Fluid -
Non-Petroleum BasedParking Aid System
Stability Control SystemSpeed Control
Master Lighting SwitchHazard Warning Flasher
Fog Lamps-FrontFuse Compartment
Fuel Pump ResetWindshield Wash/Wipe
Windshield
Defrost/DemistRear Window
Defrost/Demist
Introduction
10
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Remember to turn the ignition off when refueling to allow this feature to
correctly detect the added fuel.
LOW FUEL LEVEL will display when you have approximately 50 miles
(80 km), to empty. Press RESET to clear this warning message. It will
return at approximately 25 miles (40 km), 10 miles (16 km) and 0 miles
(0 km) miles to empty.
Distance to empty is calculated using a running average fuel economy,
which is based on your recent driving history of 500 miles (800 km).
This value is not the same as the average fuel economy display. The
running average fuel economy is re-initialized to a factory default value if
the battery is disconnected.
AVG MPG (L/100 km)
Average fuel economy displays your average fuel economy in miles/gallon
or liters/100 km.
If you calculate your average fuel economy by dividing distance traveled
by gallons of fuel used (liters of fuel used by 100 kilometers traveled),
your figure may be different than displayed for the following reasons:
•Your vehicle was not perfectly level during fill-up
•Differences in the automatic shut-off points on the fuel pumps at
service stations
•Variations in top-off procedure from one fill-up to another
•Rounding of the displayed values to the nearest 0.1 gallon (liter)
To determine your average highway fuel economy, do the following:
1. Drive the vehicle at least 5 miles (8 km) with the speed control
system engaged to display a stabilized average.
2. Record the highway fuel economy for future reference.
It is important to press RESET (press RESET in order to reset the
function) after setting the speed control to get accurate highway fuel
economy readings.
For more information refer toEssentials of good fuel economyin the
Maintenance and Specificationschapter.
MPG (L/km)
This displays instantaneous fuel economy as a bar graph ranging from↓
poor economy to↑excellent economy.
Your vehicle must be moving to calculate instantaneous fuel economy.
When your vehicle is not moving, this function shows↓, one or no bars
illuminated. Instantaneous fuel economy cannot be reset.
Instrument Cluster
19
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 km). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
will be asked to submit their original receipts.
Vehicles sold in Canada : Getting roadside assistance
Canadian customers who require roadside assistance, call
1–800–665–2006.
Vehicles sold in Canada : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In Canada, the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and benefits may differ from the U.S.
coverage. Please refer to your Warranty Guide or visit our website at
www.ford.ca for information on Canadian services and benefits.
Canadian customers who need to obtain roadside information, call
1-800-665-2006 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL
The hazard flasher control is located
on the instrument panel by the
radio. The hazard flashers will
operate when the ignition is in any
position or if the key is not in the
ignition.
•Press the flasher control and all front and rear direction signals will
flash.
•Press the flasher control again to turn them off.
Use it when your vehicle is disabled and is creating a safety hazard for
other motorists.
Note:With extended use, the flasher may run down your battery.
FUEL PUMP SHUT-OFF
In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shut-off.
Roadside Emergencies
286
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
13 20A** Left high intensity discharge
(HID) headlamp
14 10A** Brake on/off (BOO) switch
15 25A** Rear wiper
16 20A** Right HID headlamp
17 10A** Alternator sensor
18 20A* Rear power point
19 20A* Console power point
20 40A* Rear defroster
21 20A* Console power point (rear of front
console)
22 — Not used
23 10A** PCM keep alive power, Canister
vent
24 10A** A/C clutch
25 15A** Refrigerator
26 20A** Backup relay
27 15A** Fuel relay (Fuel pump driver
module, Fuel pump)
28 80A* Cooling fan
29 — Not used
30 30A* Battery charge – trailer tow (TT)
31 40A* Auxiliary blower motor
32 30A* Driver seat motor
33 30A* 3rd row power seats
34 30A* Power liftgate
35 40A* Front A/C blower
36 10A** Backup lamps
37 10A** PCM run/start
38 10A** TT backup lamps
39 Diode Fuel diode
40 Diode One touch integrated start diode
Roadside Emergencies
293
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
41 G8VA relay TT park lamp
42 G8VA relay TT stop/turn lamp (left)
43 G8VA relay TT stop/turn lamp (right)
44 G8VA relay Backup lamps relay
45 — Not used
46 15A** Vehicle power 2, Vehicle power 3
47 20A** Vehicle power 1 – PCM power
48 15A** Vehicle power – coils on plugs
49 10A** Heated mirrors
50 HC micro relay Blower motor
51 HC micro relay Rear wiper
52 HC micro relay Starter
53 HC micro relay 3rd row power seats
54 — Not used
55 HC micro relay Front wiper relay
56 HC micro relay Rear window defroster
57 — Not used
58 — Not used
59 HC micro relay Auxiliary blower motor
60 HC micro relay TT battery charge
61 — Not used
62 G8VA relay Refrigerator
63 — Not used
64 HC micro relay PCM
65 G8VA relay A/C clutch
66 G8VA relay Fuel pump
* Cartridge Fuses ** Mini Fuses
CHANGING THE TIRES
If you get a flat tire while driving, do not apply the brake heavily.
Instead, gradually decrease your speed. Hold the steering wheel firmly
and slowly move to a safe place on the side of the road.
Roadside Emergencies
294
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)