2012 FORD FLEX tow

AdvanceTracFeatures
Control
switch
functionsModeStability
control
off
light
Message
center displayESC/
RSCTCS
Default at
start-upSystem
InitializationTurns on
during
bulb
checkNothing
DisplayedEnabled Enabled
Control switch
pressed once
momentarilyTraction
control OFFOnTRACTION
CONTROL OFFEnabled Disabled
Control switch
pressed again
after
deactivationAdvanceTrac
fully enabledOffADVANCETRAC
ONEnabled Enabled
Trailer sway control (if equipped)
Your vehicle may be equipped with trailer sway control. When properly
equipped, trailer sway control will use the vehicle’s AdvanceTracwith
RSCsystem to detect and mitigate trailer sway by applying brake force
at individual wheels and, if necessary, by reducing engine power.
Note:Trailer sway control does not prevent a trailer from swaying, it
mitigates the sway from increasing once it has occurred. TSC cannot
stop all trailers from swaying. If you are experiencing trailer sway it is
likely that the trailer is improperly loaded for the correct tongue weight
or the speed of the vehicle and trailer is too high. Pull the vehicle-trailer
over to a safe location to check the trailer weight distribution and tongue
load and reduce speed to a safe level while towing. If trailer sway is
experienced, SLOW DOWN. Always use caution when towing a trailer
and follow the tongue weight recommendations. Refer toTrailer towing
in theTires, Wheels and Loadingchapter for more information on
towing a trailer with your vehicle.
During trailer sway control events, the stability control light in the
instrument cluster will flash momentarily. The cluster message center
will also displayTRAILER SWAY REDUCE SPEED. In some cases
when trailer sway is detected, the vehicle speed is too high and may be
at or above a speed at which trailer sway will grow continuously. This
may cause the system to activate multiple times, causing a gradual
reduction in speed.
Disabling trailer sway control
Trailer sway control can be disabled during any key cycle. To disable
trailer sway control, refer to theMessage centerin theInstrument
Driving
259
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)

Clusterchapter. Note that regardless of chosen enable state, trailer sway
control will be re-enabled each new key cycle.
WARNING:Turning off trailer sway control increases the risk of
loss of vehicle control, serious injury, or death. Ford does not
recommend disabling this feature except in situations where speed
reduction may be detrimental (e.g., hill climbing), the driver has
significant trailer towing experience, and can control trailer sway and
maintain safe operation.
STEERING
3.5L EcoBoost™ engine:Your vehicle is equipped with an Electric
Power Steering (EPS) system. There is no fluid reservoir to check or fill.
If your vehicle loses electrical power while you are driving (or if the
ignition is turned off), you can steer the vehicle manually, but it takes
more effort. Extreme continuous steering may increase the effort it takes
for you to steer. This occurs to prevent internal overheating and
permanent damage to your steering system. If this should occur, you will
neither lose the ability to steer the vehicle manually nor will it cause
permanent damage. Typical steering and driving maneuvers will allow the
system to cool and steering assist will return to normal.
The EPS system has diagnostic checks that continuously monitor the
EPS system to ensure proper operation. When a system error is
detected, the following message SERVICE POWER STEERING, SERVICE
POWER STEERING NOW or POWER STEERING ASSIST FAULT may
display in the message center, refer to theMessage centerin the
Instrument Clusterchapter for more information.
WARNING:The EPS system has diagnostics checks that
continuously monitor the EPS system to ensure proper operation
of the electronic system. When an electronic error is detected, the
message POWER STEERING ASSIST FAULT will be displayed in the
message center. If this happens, stop the vehicle in a safe place, and
turn off the engine. After at least 10 seconds, reset the system by
restarting the engine, and watch the message center for POWER
STEERING ASSIST FAULT. If the message returns, or returns while
driving, take the vehicle to your dealer to have it checked. With the
message displayed, the steering assist is turned off, making the vehicle
harder to steer.
Driving
260
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)

•(1) Rear bumper
•(2) Red zone
•(3) Yellow zone
•(4) Green zone
•(5) Center line of vehicle
Always use caution while backing.
Objects in the red zone are closest
to your vehicle and objects in the
green zone are further away. Objects
are getting closer to your vehicle as they move from the green zone to
the yellow or red zones.
Use the side mirrors and rearview mirror to get better coverage on both
sides and rear of the vehicle. When shifting out of reverse and into any
other gear, the image will remain on for a few seconds before it shuts off
to assist in parking or trailer hookup.
After shifting out of R (Reverse) and into any gear other than P (Park),
the image will remain until the vehicle speed reaches 5 mph (8 km/h),
only if the rear camera delay feature is on, or until any navigation radio
button is pressed.
Note:The default setting for the rear camera delay is off. Press the
“Settings” button found on the navigation screen to set the rear camera
delay feature to on or off.
When towing, the camera system will only see what is being towed
behind the vehicle; this might not provide adequate coverage as it
usually provides in normal operation and some objects might not be
seen.
The camera lens for the camera is located on the liftgate. Keep the lens
clean so the video image remains clear and undistorted. Clean the lens
with a soft, lint-free cloth and non-abrasive cleaner.
Note:If the camera system image is not clear or seems distorted, it may
be covered with water droplets, snow, mud or any other substance. If
this occurs, clean the camera lens before using the camera system.
WARNING:The camera system is a reverse aid supplement
device that still requires the driver to use it in conjunction with
the rearview mirror and the side mirrors for maximum coverage.
Driving
272
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)

Conditions in which the system may not work:
•Something passes between the front bumper and the space such as a
pedestrian or cyclist
•The edge of the neighboring parked vehicle is high from the ground
such as a bus, tow truck or flatbed truck
Automatic search for parking space
To start, press the APA control
switch (on the console in front of
the gearshift). The message center
will display ACTIVE PARK
SEARCHING. To designate what
side of the street to search on, use
the turn signal. The arrow symbols
>> and << in the message center
indicate on which side of the vehicle
APA will park. (If the turn signal is
not on, the system will automatically
search the passenger side.)
For best performance, the driver should drive the vehicle as parallel as
possible while passing a parking space. If driven too fast (above 18 mph
[30 km/h]) for the system to measure parking spaces, the message center
will display ACTIVE PARK REDUCE SPEED.
When the system has found a space, the message center will display
SPACE FOUND PULL FORWARD followed by a chime. Drive forward
until the message center displays SPACE FOUND STOP followed by a
chime. When you stop the vehicle in position to begin parking, the
message center displays REMOVE HANDS PUT IN REVERSE. The driver
should always come to a complete stop before changing gears.
Driving
274
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)

ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner’s Guide
portfolio in the glove compartment.
Roadside Emergencies
285
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)

U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 km). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
will be asked to submit their original receipts.
Vehicles sold in Canada : Getting roadside assistance
Canadian customers who require roadside assistance, call
1–800–665–2006.
Vehicles sold in Canada : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In Canada, the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and benefits may differ from the U.S.
coverage. Please refer to your Warranty Guide or visit our website at
www.ford.ca for information on Canadian services and benefits.
Canadian customers who need to obtain roadside information, call
1-800-665-2006 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL
The hazard flasher control is located
on the instrument panel by the
radio. The hazard flashers will
operate when the ignition is in any
position or if the key is not in the
ignition.
•Press the flasher control and all front and rear direction signals will
flash.
•Press the flasher control again to turn them off.
Use it when your vehicle is disabled and is creating a safety hazard for
other motorists.
Note:With extended use, the flasher may run down your battery.
FUEL PUMP SHUT-OFF
In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shut-off.
Roadside Emergencies
286
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)

The fuses are coded as follows.
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
1 30A Driver smart window motor
2 15A Trailer tow (TT) stop/turn lamps
3 15A Not used (spare)
4 30A DC/AC inverter
5 10A Keypad illumination, Brake
transmission shift interlock
6 20A Turn signals
7 10A Low beam headlamps (left)
8 10A Low beam headlamps (right)
9 15A Interior lights, Cargo lamps
10 15A Backlighting, Puddle lamps
11 10A All wheel drive (AWD)
12 7.5A Not used (spare)
13 5A Keypad, Mirror switch, Memory
module, DSM logic, Adjustable
pedals
14 10A Power liftgate module, Center
information display, SYNC,
Global positioning system (GPS)
module, DVD
15 10A Climate control head
16 15A Electronic finish panel, Navigation
screen
17 20A All power lock motor feeds,
Liftgate release
18 20A 2nd row power fold seats, Heated
seats
19 25A Moon roof
20 15A Data link connector, Memory seat
21 15A Fog lamps, Fog lamp indicator
22 15A Park lamps
Roadside Emergencies
289
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)

The high-current fuses are coded as follows:
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
1 80A* Passenger compartment fuse
panel power
2 80A* Passenger compartment fuse
panel power
3 30A* Trailer tow brake controller
4 30A* Front wipers
5 30A* Passenger power seat
6 20A* Power point (instrument panel)
7 30A* Amplifier
8 — Not used
9 40A* Anti-lock brake system (ABS)
pump
10 30A* Starter relay
11 30A* Powertrain control module (PCM)
relay
12 20A* ABS valve
Roadside Emergencies
292
2012 Flex(471)
Owners Guide, 1st Printing
USA(fus)