
USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the battery of the device and try
to connect your device again.
•Ensure that you are using the
manufacturer’s cable.
•Ensure that the USB cable is
properly inserted into your device
and the USB port in the vehicle.
•Ensure that your device does
not have an auto—install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Ensure that you are not leaving
your device in your vehicle during
very hot or cold temperatures.
Bluetoothaudio
won’t stream.•This is a phone
dependent feature.
•The device is
not connected.•Ensure that the device is
connected to SYNC and that you
have pressed play on your device.
SYNC doesn’t
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information.
The file may be
corrupted.
The song may
have copyright
protection which
does not allow it
to play.•Ensure that all song details are
populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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upgrades, and, if applicable, the Certificate(s) of Authenticity), and
the recipient agrees to the terms of this EULA. If the SOFTWARE is
an upgrade, any transfer must include all prior versions of the
SOFTWARE.
•Termination:Without prejudice to any other rights, FORD MOTOR
COMPANY or MS may terminate this EULA if you fail to comply with
the terms and conditions of this EULA.
•Security Updates/Digital Rights Management:Content owners use
the WMDRM technology included in your DEVICE to protect their
intellectual property, included copyrighted content. Portions of the
SOFTWARE on your DEVICE use WMDRM software to access
WMDRM-protected content. If the WMDRM software fails to protect
the content, content owners may ask Microsoft to revoke the
SOFTWARE’s ability to use WMDRM to play or copy protected
content. This action does not affect unprotected content. When your
DEVICE downloads licenses for protected content, you agree that
Microsoft may include a revocation list with the licenses. Content
owners may require you to upgrade the SOFTWARE on your DEVICE
to access their content. If you decline an upgrade, you will not be able
to access content that requires the upgrade.
•Consent to Use of Data:You agree that MS, Microsoft Corporation,
FORD MOTOR COMPANY, third party software and systems suppliers,
their affiliates and/or their designated agent may collect and use
technical information gathered in any manner as part of product
support services related to the SOFTWARE or related services. MS,
Microsoft Corporation, FORD MOTOR COMPANY, third party software
and services suppliers, their affiliates and/or their designated agent
may use this information solely to improve their products or to
provide customized services or technologies to you. MS, Microsoft
Corporation, FORD MOTOR COMPANY, third party software and
systems suppliers, their affiliates and/or their designated agent may
disclose this information to others, but not in a form that personally
identifies you.
•Internet-Based Services Components:The SOFTWARE may
contain components that enable and facilitate the use of certain
Internet-based services. You acknowledge and agree that MS, Microsoft
Corporation, FORD MOTOR COMPANY, third party software and
service suppliers, their affiliates and/or their designated agent may
automatically check the version of the SOFTWARE and/or its
components that you are utilizing and may provide upgrades or
supplements to the SOFTWARE that may be automatically
downloaded to your DEVICE.
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To open the moon roof:Press and
release the rear of the SLIDE
control and the glass will open
automatically. If the sliding shade is
closed, it will open along with the
moon roof.
To close the moon roof:Press and
hold the front of the SLIDE control.
To vent the moon roof:Press and hold the rear of the TILT control.
Press and hold the front of the TILT control to close the moon roof.
The moon roof has a built-in sliding shade that can be manually opened
or closed when the glass panel is shut.
POSITIVE RETENTION FLOOR MAT
WARNING:Always use floor mats that are designed to fit the
foot well of your vehicle. Only use floor mats that leave the pedal
area unobstructed. Only use floor mats that are firmly secured to
retention posts so that they cannot slip out of position and interfere
with the pedals or impair safe operation of your vehicle in other ways.
•Pedals that cannot move freely can cause loss of vehicle control and
increase the risk of serious personal injury.
•Always make sure that the floor mats are properly attached to the
retention posts in the carpet that are supplied with your vehicle.
Floor mats must be properly secured to both retention posts to
ensure mats do not shift out of position.
•Never place floor mats or any other covering in the vehicle foot well
that cannot be properly secured to prevent them from moving and
interfering with the pedals or the ability to control the vehicle.
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WARNING (Continued)
•Never place floor mats or any other covering on top of already
installed floor mats. Floor mats should always rest on top of vehicle
carpeting surface and not another floor mat or other covering.
Additional floor mats or any other covering will reduce the pedal
clearance and potentially interfere with pedal operation.
•Check attachment of floor mats on a regular basis. Always properly
reinstall and secure floor mats that have been removed for cleaning
or replacement.
•Always make sure that objects cannot fall into the driver foot well
while the vehicle is moving. Objects that are loose can become
trapped under the pedals causing a loss of vehicle control.
•Failure to properly follow floor mat installation or attachment
instructions can potentially cause interference with pedal operation
causing loss of control of vehicle.
•To install floor mats, position the floor mat so that the eyelet is over
the retention post and press down to lock in.
•To remove the floor mat, reverse the installation procedure.
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KEYS
Integrated keyhead transmitters (IKTs) (if equipped)
Your vehicle may be equipped with
two integrated keyhead transmitters
(IKTs). The key blade is used to
start the vehicle and unlock/lock the
driver’s door from outside the
vehicle. The transmitter portion
functions as the remote entry
transmitter.
Your IKTs are programmed to your
vehicle; using a non-programmed
key will not permit your vehicle to start. If you lose one or both of your
IKTs, replacements are available through your authorized dealer.
Standard SecuriLockkeys without remote entry transmitter
functionality can also be purchased from your authorized dealer if
desired.
Always carry a spare key with you in case of an emergency.
For more information regarding programming replacement IKTs, refer to
theSecuriLockpassive anti-theft systemsection later in this chapter.
Note:Your vehicle’s IKTs were
issued with a security label that
provides important vehicle key cut
information. It is recommended that
you keep the label in a safe place
for future reference.
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Intelligent Access Key (IA key) (if equipped)
Your vehicle may be equipped with
two intelligent access keys which
operate the power locks and the
remote entry system. You have to
have the IA key in the vehicle to
activate the push button start
system.
The IA key also contains a
removable mechanical key blade
that can be used to unlock the
driver door. To release the
mechanical key blade, press the
release buttons on the edge of the
transmitter and remove the key
blade.
Your IA keys are programmed to
your vehicle. You cannot enter or
start your vehicle with an unprogrammed key. If you lose one or both of
your IA keys, replacements are available from your authorized dealer.
For more information on programming replacement IA keys, refer to the
SecuriLockpassive anti-theft systemsection in this chapter.
Note:Your vehicle’s IA backup keys
were issued with a security tag that
provides important vehicle key cut
information. It is recommended that
you keep the tag in a safe place for
future reference.
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POWER DOOR LOCKS
The power door lock control is
located on the instrument panel
near the radio.
Press the control to lock/unlock the
doors. When the light on the button
is on it indicates that all doors and
the trunk are locked. When the light
is off it indicates one or more doors
are unlocked.
Rear door unlocking/opening
Pull the interior door release handle twice to unlock/open the rear door.
The first pull unlocks the door and the second pull will unlatch the door.
Smart locks
This feature helps to prevent you from locking yourself out of the
vehicle.
If the interior power door lock control is pressed while the driver or
front passenger door is open with the key in the ignition, all door locks
will lock, and then unlock.
If both front doors are closed, the vehicle can be locked by any method,
regardless of whether the key is in the ignition or not.
Smart locks for intelligent access keys (IA key) (if equipped)
This feature is intended to prevent you from unintentionally locking your
IA key inside your vehicle.
If your vehicle’s perimeter alarm is in the armed state, the smart locks
feature will not allow you to lock your IA key inside the vehicle. When
the alarm is armed, if the IA key is detected in the vehicle, the vehicle
will automatically unlock. The exterior lights will flash and the horn will
chirp twice to indicate the IA key is inside. If your IA key is detected in
the trunk (if equipped), the trunk lid will reopen though there will be no
feedback from the horn or lights.
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Central locking/unlocking
To centrally lock/unlock all doors (from the driver’s side only) using the
key from the outside when they are closed:
•Turn the key counterclockwise to lock all doors. The turn signal lamps
will flash twice.
•Turn the key clockwise once to unlock the driver’s door or twice to
unlock all doors. The turn signal lamps will flash once.
If the central locking function fails
to operate, the doors can be
individually locked using the key in
the position shown.
On the driver’s side, turn the key
clockwise to lock, and on the
passenger’s side turn the key
counterclockwise to lock.
Delayed Locking
If you try to electrically lock the doors while they are open, they will not
lock until the doors are closed. This feature only works when smart locks
are not active. SeeSmart locksin this section for more information
Autolock (if equipped)
The autolock feature will lock all the doors when:
•all doors are closed,
•the ignition is on,
•you shift into any gear putting the vehicle in motion, and
•the vehicle attains a speed greater than 5 mph (7 km/h).
If a door(s) is unlocked, the autolock feature will repeat when:
•the vehicle slows below 5 mph (7 km/h) and then attains a speed
greater than 5 mph (7 km/h).
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