Troubleshooting
Condition Potential Causes
Can’t create a MyKey • Key in the ignition is already a
MyKey .
• Key in the ignition is the last
remaining admin key (there always
has to be at least one admin key).
• SecuriLock passive anti-theft
system is disabled or in unlimited
mode.
• Vehicle has been started using a
non Ford-approved remote start
system that is programmed as
MyKey . Refer to Using MyKey with
remote start systems section.
Cannot program the MyKey
optional settings • Key in the ignition is a MyKey .
• No MyKeys are programmed to the
vehicle. Refer to Create a MyKey
section.
• Vehicle has been started using a
non Ford-approved remote start
system that is programmed as
MyKey . Refer to Using MyKey with
remote start systems section.
Cannot clear MyKey • Key in the ignition is a MyKey .
• No MyKeys are programmed to the
vehicle. Refer to Create a MyKey
section.
• Vehicle has been started using a
non Ford-approved remote start
system that is programmed as
MyKey . Refer to Using MyKey with
remote start systems section.
Lost the only admin key • Purchase a new key from your
authorized dealer.
Lost any key • For programming spare keys, refer
to the Programming spare keys
section in this chapter.Locks and Security
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Condition Potential Causes
I accidentally programmed all
keys as MyKeys • Vehicle has a non Ford-approved
remote start system that is recognized
as an admin key. Refer to the Using
MyKey with remote start systems
section to reset all MyKeys as admin
keys.
No MyKey function with (if
equipped) intelligent access
key with push button start • An admin intelligent access key is
present at a push-and-start vehicle.
• No MyKeys are programmed to the
vehicle. Refer to Create a MyKey
section.
• Vehicle has been started using a
non Ford-approved remote start
system (as an admin key) then a
MyKey is inserted without restarting
the engine.
MyKey programmed total
includes one additional key • Unknown key has been programmed
to the vehicle as a MyKey .
• Vehicle is equipped with a non
Ford-approved remote start system.
Refer to Using MyKey with remote
start systems section.
Admin keys programmed total
includes one additional key • Unknown key has been programmed
to the vehicle as admin key.
• Vehicle is equipped with a non
Ford-approved remote start system.
Refer to Using MyKey with remote
start systems section.
MyKey distance does not
accumulate • MyKey is not being used by the
intended user.
• MyKey system has been recently
cleared.
• Vehicles has been started using a
non Ford-approved remote start
system (as an admin key) then a
MyKey is inserted without recycling
the MyKey in ignition.Locks and Security
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CHILD SAFETY LOCKS (IF EQUIPPED)
• When these locks are set, the
rear doors cannot be opened from
the inside.
• The rear doors can be opened
from the outside when the
childproof door locks are set, but
the doors are unlocked.
The childproof locks are located on
the rear edge of each rear door and
must be set separately for each
door. Setting the lock for one door
will not automatically set the lock
for both doors.
• Move lock control up to engage
the childproof lock.
• Move lock control down to
disengage the childproof lock.
REMOTE ENTRY SYSTEM (IF EQUIPPED)
The integrated keyhead transmitter (IKT) complies with part 15 of the
FCC rules and with RSS-210 of Industry Canada. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
There are two possible types of
IKTs: vehicles with the remote start
feature will have the IKT shown.
Vehicle’s without remote start will
not have the remote start
button . Locks and Security
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The typical operating range for your IKT is approximately 33 feet
(10 meters). A decrease in operating range could be caused by:
• weather conditions,
• nearby radio towers,
• structures around the vehicle, or
• other vehicles parked next to your vehicle.
The IKT allows you to:
• remotely unlock the vehicle doors.
• remotely lock all the vehicle doors.
• remotely start the engine (if equipped with remote start).
• activate the personal alarm.
• operate the illuminated entry feature.
The remote entry lock/unlock feature operates in any ignition position
except while the key is held in the start position. The panic feature
operates with the key in the off position.
If there are problems with the remote entry system, make sure to take
ALL integrated keyhead transmitters with you to the authorized
dealer in order to aid in troubleshooting the problem.
Two step door unlocking
1. Press and release to unlock the driver’s door. Note: The parking
lamps and interior lamps will illuminate (refer to the Illuminated entry
feature later in this section) if the control on the overhead lamp is not
set to the off position.
2. Press and release again within three seconds to unlock the
passenger doors.
The battery saver feature will turn off the lamps 10 minutes after the
ignition is turned to the off position.
One step door unlocking
If the one step door unlocking feature is activated, press and release
once to unlock all of the doors. Note: The parking lamps and interior
lamps will illuminate (refer to the Illuminated entry feature later in this
section) if the control on the overhead lamp is not set to the off position.
Switching from two step to one step door unlocking
Your vehicle comes with two step unlocking enabled. Unlocking can be
switched between two step and one step door unlocking by pressing andLocks and Security
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Remote start (if equipped)
Your vehicle may be equipped with the remote start feature which allows
you to start the engine from outside the vehicle. If your integrated
keyhead transmitter (IKT) has a icon, you have remote start. The
remote start feature has an extended operating range which allows you
to remote start your vehicle from a farther distance from your vehicle.
All the buttons have this increased range performance capability when
equipped with remote start.
Many states and provinces have restrictions for the use of remote start.
Check your local and state or provincial laws for specific requirements
regarding remote start systems.
Note: Do not use remote start if your vehicle is low on fuel.
WARNING: To avoid exhaust fumes, do not use remote start if
your vehicle is parked indoors or areas that are not well
ventilated.
The remote start system will not work if:
• The ignition is in the on position.
• The alarm system is triggered.
• The feature has been disabled.
• The hood is not closed.
• Two remote vehicle starts have already been attempted within the last
hour.
• The vehicle is not in P (Park).
Starting the engine with remote start
To start the engine using remote start:
Note: Each button press must be done within 3 seconds of each other. If
this sequence is not followed the vehicle will not remote start and the
horn will not chirp.
1. Press on the IKT to lock all the doors.
2. Press two times. The exterior lamps will flash twice.
Note: On diesel engines there will be a 3 second delay before the
engine starts.
If for some reason, the system fails to start, the horn will chirp twice.
3. Insert the key in the ignition and turn to the on position before driving.Locks and Security
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The power windows will be inhibited during the remote start and the
radio will not turn on.
The parking lamps will remain on and the engine will run for 5, 10, or
15 minutes, depending on how you programmed the system. To select
the duration of the remote start system refer to Message center in the
Instrument Cluster chapter.
Extending the engine run time
To keep the engine running for another remote start duration, repeat
Steps 1 and 2 with the engine still running. If you programmed the
duration to last 10 minutes, the second 10 minutes will begin
immediately so that, for example, if the vehicle had been running from
the first remote start for five minutes, the engine will continue to run for
a total of 15 minutes. You can only extend the remote start once.
If the vehicle is remote started then remote stopped, wait at least five
seconds before remote starting a second time.
The ignition switch must be turned to the on position and then back to
the off position or allow one hour to pass before using remote start
again.
Turning the engine off after using remote start
• Press
one time. The parking lamps will turn off.
You may have to be closer to the vehicle than when starting due to
ground reflection and the added noise of the running engine.
You can disable or enable the remote start system through the message
center. Refer to Message center in the Instrument Cluster chapter.
SECURICODE™ KEYLESS ENTRY SYSTEM (IF EQUIPPED)
You can use the keyless entry
keypad to lock or unlock the doors
without using a key.
The keypad can be operated with
the factory set 5–digit entry code;
this code is located on the owner’s wallet card in the glove box, is
marked on the computer module, and is available from your authorized
dealer. You can also create your own 5–digit personal entry code.
When pressing the controls on the keypad, press the middle of the
controls to ensure a good activation. Locks and Security
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The anti-scan feature will turn off after:
• one minute of keypad inactivity.
• pressing the control on the remote entry transmitter.
• the ignition is turned to the on position.
Unlocking and locking the doors using keyless entry
To unlock the driver’s door, enter the factory set 5-digit code or your
personal code. Each number must be pressed within five seconds of each
other. The interior lamps will illuminate after entering a valid keypad
entry code.
To unlock all doors, press the 3 • 4 control within five seconds.
To lock all doors, press the 7 • 8 and the 9 • 0 at the same time. You
do not need to enter the keypad code first. Note: The interior lamps
will turn off.
SECURILOCK PASSIVE ANTI-THEFT SYSTEM (IF EQUIPPED)
SecuriLock passive anti-theft system is an engine immobilization
system. This system is designed to help prevent the engine from being
started unless a coded key programmed to your vehicle is used. The
use of the wrong type of coded key may lead to a “no-start” condition.
The message center will display: STARTING SYSTEM FAULT .
Your vehicle comes with two coded keys; additional coded keys may be
purchased from your authorized dealer. The authorized dealer can
program your spare keys to your vehicle or you can program the keys
yourself. Refer to Programming spare keys for instructions on how to
program the coded key.
Note: The SecuriLock passive anti-theft system is not compatible with
non-Ford aftermarket remote start systems. Use of these systems may
result in vehicle starting problems and a loss of security protection.
Note: Large metallic objects, electronic devices that are used to
purchase gasoline or similar items, or a second coded key on the same
key chain may cause vehicle starting issues. You need to prevent these
objects from touching the coded key while starting the engine. These
objects will not cause damage to the coded key, but may cause a
momentary issue if they are too close to the key when starting the
engine. If a problem occurs, turn the ignition off, remove all objects on
the key chain away from the coded key and restart the engine.
Note: Do not leave a duplicate coded key in the vehicle. Always
take your keys and lock all doors when leaving the vehicle. Locks and Security
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3. After three seconds but within 10 seconds of removing the first coded
key, insert the second previously programmed coded key into the
ignition and turn the ignition from the 1 (off) position to the 3 (on)
position (maintain ignition in the 3 (on) position for at least one second
but no more than 10 seconds).
4. Turn the ignition from the 3 (on) position back to the 1 (off) position
in order to remove the second coded key from the ignition.
5. After three seconds but within 10 seconds of removing the second
coded key, insert the new unprogrammed key (new key/valet key) into
the ignition and turn the ignition from the 1 (off) position to the 3 (on)
position (maintain ignition in the 3 (on) position for at least one second,
but no more than 10 seconds). This step will program your new key to a
coded key.
6. To program additional new unprogrammed key(s), repeat Steps 1
through 5.
If successful, the new coded key(s) will start the vehicle’s engine.
If not successful, the new coded key(s) will not start the vehicle’s engine
and you may repeat Steps 1 through 5. If failure repeats, bring your vehicle
to your authorized dealer to have the new spare key(s) programmed.
PERIMETER ALARM SYSTEM (IF EQUIPPED)
The perimeter anti-theft system will warn you in the event of an
unauthorized entry to your vehicle.
If there is any potential perimeter anti-theft problem with your vehicle,
ensure ALL remote entry transmitters are taken to the authorized
dealer to aid in troubleshooting.
Arming the system
When armed, this system will respond if unauthorized entry is
attempted. When unauthorized entry occurs, the system will flash the
park/turn lamps and will sound the horn.
The system is ready to arm whenever the key is removed from the
ignition. Either of the following actions will prearm the alarm system:
• Press the control on the remote entry transmitter.
• Open a door and press the power door lock control to lock all the
doors, and then close the door.
• Press and hold the 7 • 8 and 9 • 0 controls on the keyless entry pad
at the same time to lock the doors (driver’s door must be closed). Locks and Security
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