ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
246
2012 Escape Hybrid(ehv)
Owners Guide, 1st Printing
USA(fus)
specifications ..........................324
Event data recording ..................14
Exhaust fumes ..........................214
F
Fleet MyKey programming ........98
Floor mats .............................92–93
Fluid capacities .........................324
Fog lamps ....................................60
Four-Wheel Drive vehicles
driving off road .......................239
preparing to drive your
vehicle .....................................225
Fuel ............................................307
calculating fuel
economy ............................29, 313
cap ...........................................309
capacity ...................................324
choosing the right fuel ...........310
detergent in fuel .....................311
filler funnel .............................312
filling your vehicle
with fuel ..................307, 309, 314
filter, specifications ........307, 323
fuel pump/high voltage
shut-off switches ....................248
improving fuel economy ........313
octane rating ...................311, 327
quality ......................................311
running out of fuel .........269, 312
safety information relating
to automotive fuels ................307
Fuses ..................................249–250
G
Garage door opener ....................86
Gas cap (see Fuel cap) ............309Gas mileage
(see Fuel economy) .................313
Gauges .........................................25
H
Hazard flashers .........................247
Headlamps ...................................59
aiming ........................................62
bulb specifications ....................66
daytime running lights .............61
flash to pass ..............................60
high beam .................................60
replacing bulbs .........................67
turning on and off ....................59
Heating
heating and air conditioning
system .......................................54
Hood ..........................................292
I
Ignition ...............................211, 327
Illuminated visor mirror .............73
Infant seats
(see Safety seats) .....................163
Inspection/maintenance (I/M)
testing ........................................318
Instrument panel
cleaning ...................................286
cluster ........................................20
lighting up panel and
interior .......................................61
J
Jack ............................................258
positioning ...............................258
storage .....................................258
Jump-starting your vehicle ......270
Index
355
2012 Escape Hybrid(ehv)
Owners Guide, 1st Printing
USA(fus)
