2012 FORD E SERIES phone

Navigation system/SYNChands
free control features (if
equipped)
Press
control briefly until the
voice
icon appears on the
Navigation display to use the voice
command feature.
Press
to activate phone mode or answer a phone call. Press and
hold
to exit phone mode or end a call.
For further information on the Navigation system/SYNCsystem, refer to
theNavigation SystemandSYNCsupplements.
UPFITTER CONTROLS (IF EQUIPPED)
Your vehicle may be equipped with
the Upfitter option package which
will provide four switches, mounted
in the center of the instrument
panel, labeled AUX 1, AUX 2, AUX 3
and AUX 4. These switches will only
operate while the ignition is in the
on position, whether the engine is
running or not. It is, however, recommended that the engine remain
running to maintain battery charge when using the Upfitter switches for
extended duration or higher current draws.
When switched on by the operator they provide 10 amps, 15 amps or
30 amps of electrical battery power for a variety of personal or
commercial uses.
If your vehicle is equipped with this option, a relay/fuse kit will be
included. This kit contains the required fuses and relays that need to be
installed into the Power Distribution Box located under the hood. Refer
to the instruction sketch included in the kit andFuses and Relaysin
theRoadside Emergencieschapter. See your authorized dealer for
service.
There will also be one power lead for each switch found as a blunt-cut
and sealed wire located in the underhood cowl shield above the engine
block PCM.
Driver Controls
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraftparts, or remanufactured or other parts that are authorized
by Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952
Online
Additional information and resources are available online at
www.fordowner.com
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
Customer Assistance
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In Canada:
Mailing Address (Ford vehicles)
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Mailing Address (Lincoln vehicles)
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Away from home–motorhome service
If you own a motorhome built on a Ford Chassis and are away from
home when your vehicle needs service, or if you need more help than
the authorized dealer could provide, after following the steps above,
contact the Ford Motorhome Customer Assistance Center to find an
authorized dealer or service location to help you. In the United States
and Canada:
Ford Motorhome Customer Assistance Center
900 N. Lake Havasu Avenue
Lake Havasu City, AZ 86403
1-800-444-3311
Open 365/24/7
In order to help service your motorhome vehicle, please have the
following information available when contacting the Motorhome
Customer Assistance Center:
•telephone number where you can be reached
•vehicle location (city and state)
•year and make of your vehicle
•date of vehicle purchase
Customer Assistance
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•current odometer reading
•vehicle identification number (VIN)
Additional Assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
Customer Assistance
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If your vehicle must be serviced while you are traveling or living in
Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel, contact the nearest authorized
dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel
free to call our Toll-Free Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you are traveling or living in
Puerto Rico, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford International Business Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you are traveling or living in the
Middle East, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com
Customer Assistance
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Peace of mind
•Keyless entry keypad•Back up alarm*
•Remote start•Hitch mounted parking sensor*
•Vehicle security systems
•Bumper mounted parking sensors*
*Ford Licensed Accessories (FLA) are warranted by the accessory
manufacturer’s warranty. Ford Licensed Accessories are fully designed
and developed by the accessory manufacturer and have not been
designed or tested to Ford Motor Company engineering requirements.
Contact your Ford dealer for details regarding the manufacturer’s limited
warranty and/or a copy of the FLA product limited warranty offered by
the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Any non-Ford custom electrical or electronic accessories or
components that are added to the vehicle by the authorized dealer or
the owner, may adversely affect battery performance and durability,
and may also adversely affect the performance of other electrical
systems in the vehicle.
Accessories
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A
Accessory delay ..........................67
AdvanceTrac ..............................192
Airbag supplemental restraint
system ........................................106
and child safety seats ............108
description ..............................106
disposal ....................................110
driver airbag ............................108
indicator light .........................110
operation .................................108
passenger airbag .....................108
passenger deactivation
switch ......................................111
Air cleaner filter .......291–292, 295
Ambulance packages ....................7
Antifreeze
(see Engine coolant) ................266
Anti-lock brake system
(see Brakes) ..............................190
Anti-theft system ........................85
arming the system ....................86
Audio system (see Radio) ...29, 31
Automatic transmission
driving an automatic
overdrive .........................202, 204
fluid, adding ............................286
fluid, checking ........................286
fluid, refill capacities ..............296
fluid, specification ..................296
Auxiliary Input Jack ...................38
Auxiliary power point .................65
Axle
lubricant specifications ..........296
refill capacities ........................296
traction lok ..............................198
B
Battery .......................................263acid, treating emergencies .....263
jumping a disabled battery ....235
maintenance-free ....................263
replacement, specifications ...295
servicing ..................................263
Belt-Minder.............................102
Blind spot mirror ......................212
Booster seats .............................134
Brakes ........................................189
anti-lock ...................................190
anti-lock brake system (ABS)
warning light ...........................190
fluid, checking and adding ....285
fluid, refill capacities ..............296
fluid, specifications .................296
lubricant specifications ..........296
parking ....................................191
shift interlock ..........................200
trailer .......................................178
Bulbs ............................................57
C
Capacities for refilling fluids ....296
Cell phone use ............................10
Changing a tire .........................225
Child safety seats ......................120
in front seat ............................121
in rear seat ..............................121
LATCH .....................................124
recommendations ...................118
tether anchorage hardware ...131
Child safety seats - booster
seats ...........................................134
Cleaning your vehicle
engine compartment ..............252
exterior ....................................255
instrument panel ....................253
interior .....................................254
Index
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