
Downloaded from www.Manualslib.com manuals search engine SYNC® APPLICATIONS AND
SERVICES
1.Press the MENU button to enter thesystem's menu.
2.Scroll until SYNC-Apps is selected,then press OK.
A list of available applications will beshown. Each application might have itsown specific settings.
SYNC Emergency Assistance
WARNINGS
For this feature to work, your mobilephone must be compatible withSYNC.
Always place your mobile phone ina secure location inside your vehicle.Failure to do so may cause seriousinjury to someone or damage the phonewhich could prevent emergency assistancefrom working correctly.
Unless the emergency assistancesetting is set to on prior to a collision,the system will not attempt to placean emergency call which could delay theresponse time, potentially increasing therisk of serious injury or death. Do not waitfor emergency assistance to make anemergency call if you can do it yourself.Dial emergency services immediately toavoid a delayed response time. If you donot hear emergency assistance within fiveseconds of the collision, the system ormobile phone may be damaged or nonfunctional.
Note:Before selecting this feature, youmust read the emergency assistance privacynotice later in this section for importantinformation.
Note:When you turn emergency assistanceon or off, that setting will apply for all pairedmobile phones. If you have turnedemergency assistance off and a previouslypaired phone connects when you switch theignition on, either a voice message plays, adisplay message or icon is shown or both.
Note:Every mobile phone operatesdifferently. While SYNC emergencyassistance works with most mobile phones,some mobile phones may experiencedifficulties using this feature.
Note:For important information regardingairbag deployment: See SupplementaryRestraints System (page 22).
In the event of a collision which deploysan airbag or activates the fuel cut-offswitch, the system may contactemergency services by dialling 112 (thewireless emergency number that works inmost European countries) through a pairedand connected mobile phone. For moreinformation about SYNC and emergencyassistance visit your regional Ford website.
Setting Emergency Assistance On:
1.Press the PHONE button to enter themobile Phone menu.
2.Scroll to emergency assistance.
3.Press OK to confirm and enter theemergency assistance menu.
4.Scroll through and highlight the On orOff selection.
5.Press OK to confirm the selection.
Display options:
•In case On was selected,Set Onappears in the display as confirmation.
•In case Off was selected a dialogueappears which allows you to set a voicereminder.
211SYNC

Downloaded from www.Manualslib.com manuals search engine •Off with voice reminder provides adisplay and voice reminder when themobile phone connects and yourvehicle starts.
•Off without voice reminder provides adisplay reminder only without a voicereminder when the mobile phoneconnects.
To Make Sure That EmergencyAssistance Works Correctly:
•SYNC must have power and be workingcorrectly at the time of the collision andduring feature activation and use.
•The emergency assistance featuremust be set to on prior to the incident.
•You must have a mobile phoneconnected to SYNC.
•In certain countries it may be necessaryto have a valid and registered SIM cardwith credit in order to place andmaintain a 112 call.
•A connected mobile phone must havethe ability to make and maintain anoutgoing call at the time of theincident.
•A connected mobile phone must haveadequate network coverage, batterypower and signal strength.
•Your vehicle must have battery powerand be located in a European countryor region where SYNC emergencyassistance can call the localemergency services. See your regionalFord website for details.
In the Event of a Collision
Note:Not every collision will deploy anairbag or activate the fuel cut-off switch(which may activate emergencyassistance). However, if emergencyassistance is triggered, SYNC tries tocontact the emergency services. If aconnected mobile phone is damaged orloses connection to SYNC, SYNC searchesfor and tries to connect to, any availablepreviously paired mobile phone and willattempt to make an emergency call to 112.
Before making a call:
•If the call has not been cancelled anda successful call is made, theintroductory message is played first forthe emergency operator, followed byhands-free communication betweenyour vehicle occupant and theoperator.
•SYNC provides a short window of time(approximately 10 seconds) to cancelthe call. If the call is not cancelledSYNC will attempt to dial 112.
•SYNC says the following, or a similarmessage: "SYNC will attempt to makean emergency call. To cancel the call,please choose cancel from the screenor press the hang up button".
During a call
•Emergency assistance uses vehicleGPS or mobile network informationwhen available to determine the mostappropriate language to alert theemergency operator of the collisionand deliver the introductory message.Which may include your vehicles GPScoordinates.
•The language used to interact with yourvehicle occupants is pre-selected bythe user for all SYNC functions andmay differ from the language used bySYNC to deliver information to theEmergency Operator.
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Downloaded from www.Manualslib.com manuals search engine •After the delivery of the introductorymessage the voice line will open sothat you can speak hands-free with theemergency operator.
•When the line is connected, you mustbe prepared to provide your name,phone number and locationinformation immediately.
Note:While information is being providedto the emergency operator you will hear thefollowing or similar message "Please standby while important information is beingdelivered to the emergency operator." SYNCwill say “line open” or similar at the start ofhands-free communication.
Note:During an emergency assistance call,an emergency priority screen will bedisplayed in your vehicle which containsvehicle GPS coordinates when available.These coordinates match the informationprovided to the emergency operator in theintroductory message.
Note:The emergency operator may alsoreceive information from the mobile networksuch as mobile phone number, mobilephone location and mobile phone carriername independent from SYNC emergencyassistance.
Emergency assistance may not work if:
•Your mobile phone or emergencyassistance hardware has beendamaged in a collision.
•Your vehicle's battery or the SYNCsystem has no power.
•If your phone is thrown from yourvehicle during a collision.
•You do not have a valid and registeredSIM card with credit in your phone.
•You are in a European country or regionwhere the SYNC emergency assistancecall cannot be placed. See yourregional Ford website for details.
Important Information About the FordSYNC Emergency Assistance Feature
Emergency Assistance does not currentlycall emergency services in the followingmarkets: Albania, Belarus, Bosnia andHerzegovina, Macedonia, Netherlands,Ukraine, Moldova and Russia.
See your regional Ford website for latestdetails.
Emergency Assistance Privacy Notice
Once emergency assistance is set to on, itmay disclose to emergency services thatyour vehicle has been in a collisioninvolving the deployment of an airbag oractivation of the fuel cut-off switch. Thisfeature has the capability to disclose yourlocation information to the emergencyoperator or other details about your vehicleor collision to provide the most appropriateemergency services.
If you do not want to disclose thisinformation, do not turn the feature on.
USING SYNC® WITH YOUR
MEDIA PLAYER
You can access and play music from yourdigital music player over your vehicle'sspeaker system using the system's mediamenu or voice commands. You can alsosort and play your music by specificcategories such as artists, albums, etc.
SYNC is capable of hosting nearly anydigital media player including: iPod®,Zune™, Plays from device players, andmost USB drives. SYNC also supportsaudio formats such as MP3, WMA, WAVand ACC.
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Downloaded from www.Manualslib.com manuals search engine "USB"
"Shuffle off""Play playlist
"Shuffle on""Play previous folder"3
"Similar music""Play previous track"
"What's playing?""Play song
"Play track
1
Voice Command Guide
The system searches all the data from your indexed musicand if available, begins to play the chosen type of music.You can only play genres of music which are present inthe genre metadata tags that you have on your digitalmedia player.
"Search genre" or "Playgenre"
The system compiles a playlist and then plays similarmusic to what is currently playing from the USB port usingindexed metadata information.
"Similar music"
The system searches for a specific artist, track or albumfrom the music indexed through the USB port.Search or Play, "Artist","Track, or "Album"
The system is also capable of playingmusic from your mobile phone viaBluetooth.
To switch the Bluetooth audio on use theAUX or Source button or press the voicebutton and when prompted say "Bluetoothaudio", then any of the following:
215SYNC

Downloaded from www.Manualslib.com manuals search engine You CanWhen You Select
2. Scroll to browse indexed media on your flash drive, thenpress OK.
Resets the USB index. After the new indexing is completeyou can choose what to play from the USB song library.Reset USB
*You can use the buttons at the bottom of the screen to quickly jump to a certainalphabetical category. You can also use the letters on you're the number pad to jump inthe list.
Bluetooth Devices and SystemSettings
You can access these menus using thedisplay. See Using SYNC® With YourPhone (page 200).
SYNC® TROUBLESHOOTING
Your SYNC system is easy to use. However,should questions arise, please refer to thetables below.
Use the Ford website to check your mobilephone's compatibility.
Phone Issues
Possible SolutionPossible CauseIssue
Review your phone's user guide regardingaudio adjustments.The audio controlsettings on your phonemay be affecting SYNCperformance.
A lot of back-ground noiseduring a phonecall.
Try turning off the device, resetting thedevice, removing the device's battery, thentrying again. Make sure that the Mic offoption of SYNC is set to off.
Possible phone malfunc-tion.During a call, Ican hear theother personbut they cannothear me.
Go to the website to review your phone'scompatibility.This is a phone-dependent feature.SYNC is notable to down-load my phone-book.Try turning off the device, resetting thedevice or removing the device's battery,then trying again.
Possible phone malfunc-tion.
Try pushing your phonebook contacts toSYNC by using the Add contacts feature.You must switch your mobile phone on andthe automatic phonebook downloadfeature on SYNC.
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Downloaded from www.Manualslib.com manuals search engine Phone Issues
Possible SolutionPossible CauseIssue
Try pushing your phonebook contacts toSYNC by using the Add contacts feature.Limitations on yourphone's capability.The systemsays "Phone-book down-loaded" but myphonebook inSYNC is emptyor is missingcontacts.
If the missing contacts are stored on yourSIM card, try moving them to the devicememory.Remove any pictures or special ring tonesassociated with the missing contact.You must switch your mobile phone on andthe automatic phonebook downloadfeature on SYNC.
Go to the website to review your mobilephone's compatibility.This is a mobile phone-dependent feature.I'm havingtroubleconnecting mymobile phone toSYNC.
Try turning off the device, resetting thedevice or removing the device's battery,then trying again.
Possible mobile phonemalfunction.
Try deleting your device from SYNC,deleting SYNC from your device and tryingagain.Always check the security and auto acceptprompt settings relative to the SYNCBluetooth connection on your mobilephone.Update your device's firmware.Turn off the Auto phonebook downloadsetting.
Go to the website to review your mobilephone's compatibility.This is a mobile phone-dependent feature.Text messagingis not workingon SYNC.Try turning off the device, resetting thedevice or removing the device's battery,then trying again.
Possible mobile phonemalfunction.
This is a mobile phone-dependent feature.Your mobile phone must support down-loading text messages via Bluetooth toreceive incoming text messages.
This is a mobile phonelimitation.Audible SMStext messagesdo not work onmy mobilephone.Access the text messaging menu of SYNCto see if the feature is supported by yourmobile phone. Press the PHONE buttonand then scroll and select Textmessaging, then press OK.
219SYNC

Downloaded from www.Manualslib.com manuals search engine Phone Issues
Possible SolutionPossible CauseIssue
Because each mobile phone is differentrefer to the mobile phone's user’s guide forthe specific mobile phone being paired. Infact, there can be differences betweenmobile phones due to brand, model, serviceprovider and software version.
USB and Media Issues
Possible SolutionPossible CauseIssue
Try turning off the device, resetting thedevice, removing the device's battery, thentrying again.
Possible device malfunc-tion.I'm havingtroubleconnecting mydevice.Make sure you are using the manufacturer'scable.Make sure the USB cable is correctlyinserted into the device and your vehicle'sUSB port.Make sure that the device does not havean auto-install program or active securitysettings.
Make sure you are not leaving the device inyour vehicle during very hot or coldtemperatures.
This is a device limitation.SYNC does notrecognise mydevice when Istart my vehicle.
Make sure the device is connected to SYNCand that you have pressed play on yourdevice.
This is a mobile phone-dependent feature.The device is notconnected.
Bluetooth audiodoes notstream.
Make sure that all song details are popu-lated.Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC does notrecognise musicthat is on mydevice.
220SYNC

Downloaded from www.Manualslib.com manuals search engine USB and Media Issues
Possible SolutionPossible CauseIssue
Some devices require you to change theUSB settings from mass storage to mediatransfer protocol class.
The file may becorrupted.The song may havecopyright protectionwhich does not allow itto play.
From the iPhone or iPod Touch music nowplaying screen, select the audio deviceairplay icon at the very bottom of youriPhone or iPod Touch screen.
This is a device limitation.When myiPhone or iPodTouch isconnected viathe USB andBluetooth Audioat the sametime, I some-times do nothear any sound.
To listen to the iPhone or iPod Touch viaBluetooth Audio, select SYNC.To listen to the iPhone or iPod Touch viaUSB, select Dock Connector.
Voice Command Issues
Possible SolutionPossible CauseIssue
Review the mobile phone voice commandsand the media voice commands at thebeginning of their respective sections.
You may be using thewrong voice commands.You may be speaking toosoon or at the wrongtime.
SYNC does notunderstandwhat I amsaying.Refer to the screen during an active voicesession, you will find a list of voicecommands there.The microphone for the system is either inyour rear view mirror or in the headliner justabove the windscreen.
Review the media voice commands at thebeginning of the media section.You may be using thewrong voice commands.SYNC does notunderstand thename of a songor artist.Say the song or artist exactly as they arelisted. If you say "Play Artist Prince" thesystem does not play music by Prince andthe Revolution or Prince and the NewPower Generation.
You may not be sayingthe name exactly as it issaved.The system may not bereading the name thesame way you are sayingit.Make sure you are saying the complete titlesuch as "California remix featuring JenniferNettles".
221SYNC