2012 DODGE DURANGO service

128,000 Miles (208,000 km) or 96 Months Maintenance Service
Schedule
❏Change the engine oil and engine oil filter.
❏ Rotate the tires, rotate at the first sign of irregular wear, even if it occurs before
128,000 miles (208 000 km).
❏ Replace the engine air cleaner filter.
❏ Replace the air conditioning filter.
❏ Replace the spark plugs (5.7L Engine).
❏ Adjust parking brake on vehicles equipped with four-wheel disc brakes.
❏ Change the transfer case fluid.
❏ Inspect the brake linings, replace if necessary.
❏ Inspect the front suspension, tie rod ends and boot seals for cracks or leaks and all parts for
damage, wear, improper looseness or end play; replace if necessary.
Odometer Reading Date
Repair Order #Dealer Code
Signature, Authorized Service Center
136,000 Miles (221,000 km) or
102 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate the tires, rotate at the first sign of
irregular wear, even if it occurs before
136,000 miles (221 000 km).
Odometer Reading Date
Repair Order #Dealer Code
Signature, Authorized Service Center
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S650 MAINTENANCE SCHEDULES

144,000 Miles (234,000 km) or 108 Months Maintenance Service
Schedule
❏Change the engine oil and engine oil filter.
❏ Rotate the tires, rotate at the first sign of irregular wear, even if it occurs before
144,000 miles (234 000 km).
❏ If using your vehicle for any of the following: Dusty or off-road conditions. Inspect the
engine air cleaner filter; replace if necessary.
❏ Replace the air conditioning filter.
❏ Inspect the brake linings, replace if necessary.
❏ Inspect the CV joints.
❏ Inspect exhaust system.
❏ Inspect the front suspension, tie rod ends and boot seals for cracks or leaks and all parts for
damage, wear, improper looseness or end play; replace if necessary.
❏ Inspect the front and rear axle fluid, change if using your vehicle for police, taxi, fleet,
off-road or frequent trailer towing.
Odometer Reading Date
Repair Order #Dealer Code
Signature, Authorized Service Center
152,000 Miles (247,000 km) or
114 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate the tires, rotate at the first sign of
irregular wear, even if it occurs before
152,000 miles (247 000 km).
Odometer Reading Date
Repair Order #Dealer Code
Signature, Authorized Service Center
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SMAINTENANCE SCHEDULES 651

† This maintenance is recommended by the manufacturer
to the owner, but is not required to maintain emissions
warranty.
WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If
you have any doubt about your ability to perform
a service job, take your vehicle to a competent
mechanic.
•Failure to properly inspect and maintain your
vehicle could result in a component malfunction
and effect vehicle handling and performance. This
could cause an accident.
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle .............................. 655
▫ Prepare For The Appointment ........... 655
▫ Prepare A List ...................... 655
▫ Be Reasonable With Requests ............ 655
 If You Need Assistance ................. 655
▫ Chrysler Group LLC Customer Center ..... 656
▫ Chrysler Canada Inc. Customer Center ..... 656
▫ In Mexico Contact .................... 656 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ............ 657
▫ Service Contract ..................... 657
 Warranty Information .................. 658
 MOPAR Parts....................... 658
 Reporting Safety Defects ................ 658
▫ In The 50 United States And
Washington, D.C. .................... 658
▫ In Canada ......................... 659
 Publication Order Forms ................ 659
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
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IF YOU NEED CONSUMER ASSISTANCE 655

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
656 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
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If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect,
you should contact the Customer Service Department
immediately. Canadian customers who wish to report
a safety defect to the Canadian government should
contact Transport Canada, Motor Vehicle Defect
Investigations and Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa,
Mastercard, American Express, and Discover orders are
accepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
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