2012 CHRYSLER 300 SRT service

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
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IF YOU NEED CONSUMER ASSISTANCE 527

The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles and certain
products of component wear contain, or emit, chemi-
cals known to the State of California to cause cancer
and birth defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of Chrysler Group
LLC warranties applicable to this vehicle and market.
528 IF YOU NEED CONSUMER ASSISTANCE

MOPARPARTS
MOPAR fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized dealer,
and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
9
IF YOU NEED CONSUMER ASSISTANCE 529

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
530 IF YOU NEED CONSUMER ASSISTANCE

Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle. All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
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IF YOU NEED CONSUMER ASSISTANCE 531

Console, Overhead....................... 243
Contract, Service ........................ 527
Coolant Pressure Cap (Radiator Cap) .......... 474
Cooling System ......................... 470
Adding Coolant (Antifreeze) ............. 473
Coolant Capacity ..................... 502
Coolant Level .................... 471,475
Disposal of Used Coolant ............... 474
Drain, Flush, and Refill ................ 471
Inspection .......................... 475
Points to Remember .................. 475
Pressure Cap ........................ 474
Radiator Cap ....................... 474
Selection of Coolant (Antifreeze) ....472,502,503
Corrosion Protection ..................... 481
Cruise Control (Speed Control) .............. 205
Cupholders ......................... 267,487
Customer Assistance ..................... 525 Data Recorder, Event
...................... 70
Daytime Brightness, Interior Lights ........... 191
Daytime Running Lights ................... 184
Dealer Service .......................... 456
Deck Lid, Emergency Release ................ 42
Deck Lid, Power Release ................... 41
Defroster, Rear Window ................... 276
Defroster, Windshield ................... 85,339
Delay (Intermittent) Wipers ................. 192
Diagnostic System, Onboard ................ 454
Dimmer Switch, Headlight ................. 186
Dipsticks Oil (Engine) ........................ 458
Power Steering ...................... 370
Disabled Vehicle Towing ................... 447
Disposal Antifreeze (Engine Coolant) ............. 474
Engine Oil ......................... 459
Door Locks ............................. 28
10
INDEX 537

Malfunction Indicator (Check Engine)...... 285
Map Reading ..................... 187,188
Parade Mode (Daytime Brightness) ........ 191
Passing ............................ 186
Reading ...................... 187,188,244
Seat Belt Reminder ................... 290
Security Alarm (Theft Alarm) ............ 287
Service ......................... 496,497
Service Engine Soon
(Malfunction Indicator) ................ 285
SmartBeams ........................ 183
Theft Alarm (Security Alarm) ............ 287
Tire Pressure Monitoring (TPMS) .......283,406
Traction Control ..................... 384
Turn Signal .................... 87,185,186
Vanity Mirror ....................... 100
Warning (Instrument Cluster
Description) ........................ 281 Loading Vehicle
...................... 422,424
Capacities .......................... 424
Tires .............................. 391
Locks ................................. 28
Auto Unlock ......................... 31
Automatic Door ...................... 31
Child Protection ...................... 32
Door .............................. 28
Power Door ......................... 30
Low Tire Pressure System .................. 406
Lower Anchors and Tether for
CHildren (LATCH) ..................... 75,77
Lubrication, Body ....................... 466
Maintenance Free Battery .................. 461
Maintenance Procedures ................... 457
Maintenance Schedule .................... 506
Maintenance, General ..................... 457
544 INDEX

Malfunction Indicator Light
(Check Engine)....................... 285,455
Manual Transmission ..................... 481
Fluid Level Check .................... 481
Manual, Service ......................... 530
Master Cylinder (Brakes) .................. 477
Memory Feature (Memory Seat) ............. 174
Memory Seat ........................... 174
Memory Seats and Radio .................. 174
Methanol ............................. 415
Mini-Trip Computer ...................... 304
Mirrors ................................ 96
Automatic Dimming ................... 96
Electric Powered ...................... 99
Electric Remote ....................... 99
Exterior Folding ...................... 97
Heated ............................ 100
Outside ............................ 97
Vanity ............................ 100 Mode
Fuel Saver ......................... 301
Modifications/Alterations, Vehicle ............. 7
Monitor, Tire Pressure System ............... 406
Mopar Parts ......................... 456,529
MTBE/ETBE ........................... 415
Multi-Function Control Lever ............... 185
Navigation System (Uconnect™ gps) .......... 241
New Vehicle Break-In Period ................ 82
Occupant Restraints ................... 43,62,67
Occupant Restraints (Sedan) .............60,62,66
Octane Rating, Gasoline (Fuel) ............414,503
Odometer ............................. 282
Oil Change Indicator .................. 282,300
Oil Change Indicator, Reset ..............282,300
Oil Filter, Change ........................ 460
Oil Filter, Selection ....................... 460
10
INDEX 545