Black plate (9,1)Chevrolet Traverse Owner Manual - 2012
Service and Maintenance 11-9
Additional
Maintenance and Care
Your vehicle is an important
investment and caring for it properly
may help to avoid future costly
repairs. To maintain vehicle
performance, additional
maintenance services may be
required. It is recommended
that your dealer perform these
services—their trained dealer
technicians know your vehicle best.
Your dealer can also perform a
thorough assessment with a
multi‐point inspection to recommend
when your vehicle may need
attention. The following list is
intended to explain the services and
conditions to look for that may
indicate services are required. Battery
The battery supplies power to
start the engine and operate any
additional electrical accessories.
.To avoid break‐down or failure
to start the vehicle, maintain a
battery with full cranking power.
.Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion‐free.
Belts
.Belts may need replacing if
they squeak or show signs
of cracking or splitting.
.Trained dealer technicians
can inspect the belts and
recommend replacement when
necessary. Brakes
Brakes stop the vehicle and are
crucial to safe driving.
.Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping.
.Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle’s
systems and components. See
Recommended Fluids and
Lubricants on page 11‑12 for GM
approved fluids.
.Engine oil and windshield
washer fluid levels should be
checked at every fuel fill.
.Instrument cluster lights may
come on to indicate that fluids
may be low and need to be
filled.
Black plate (13,1)Chevrolet Traverse Owner Manual - 2012
Service and Maintenance 11-13
UsageFluid/Lubricant
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and
Release Pawl Lubriplate Lubricant Aerosol (GM Part No. 12346293, in Canada 992723)
or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Hood and Door Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518)
or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 992887).
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 15278634 A3083C
Engine Oil Filter 89017525 PF63
Passenger Compartment Air Filter 20958479 CF179C
Spark Plugs 12622561 41-109
Wiper Blades Front Driver –62.5 cm (24.6 in) 15254805 —
Front Passenger –53.0 cm (20.8 in) 15254804 —
Rear –30.0 cm (11.6 in) 25920067 —
Black plate (2,1)Chevrolet Traverse Owner Manual - 2012
12-2 Technical Data
Vehicle Data
Capacities and Specifications
The following approximate capacities are given in metric and English conversions. SeeRecommended Fluids and
Lubricants on page 11‑12 for more information.
Application Capacities
Metric English
Air Conditioning Refrigerant R134a For the air conditioning system refrigerant charge
amount, see the refrigerant label located under the hood. See your dealer for more information.
Cooling System 10.8 L 11.4 qt
Engine Oil with Filter 5.7 L 6.0 qt
Fuel Tank 83.3 L 22.0 gal
Transmission Fluid* (Drain and Refill) 5.0 L 5.3 qt
Wheel Nut Torque 190 Y140 lb ft
*See Automatic Transmission Fluid on page 10‑11 for information on checking fluid level.
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this
manual. Recheck fluid level after filling.
Black plate (8,1)Chevrolet Traverse Owner Manual - 2012
13-8 Customer Information
Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information
is also available. Allow
three weeks for delivery.
.Trip Interruption Benefits and
Assistance: Must be over
250 kilometers from where
your trip was started to
qualify. General Motors of
Canada Limited requires
pre-authorization, original
detailed receipts, and a copy of
Black plate (9,1)Chevrolet Traverse Owner Manual - 2012
Customer Information 13-9
the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
.Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Roadside Assistance
Program (Mexico)
As a new owner, your vehicle is
automatically enrolled in the
Roadside Assistance program. The
services are available at no cost
under the terms and conditions
of the program. The Roadside
Assistance program is not part
of, or included, in the coverage
provided by the new vehicle limited
warranty.
Roadside Assistance provides
assistance to the driver and
passengers while driving the
vehicle within your city of residence
or on any passable road in Mexico,
the United States, and Canada.
Services are subject to the
limitations described in the following
pages. Program coverage varies by
country.
Roadside Assistance is available
24 hours a day, 365 days of
the year. This program expires two years
from the date of the invoice for
the vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Chevrolet
Customer Assistance Center at
01-800-466-0800.
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Chevrolet dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
Black plate (12,1)Chevrolet Traverse Owner Manual - 2012
13-12 Customer Information
.Food service, beverages,
telephone calls, or other extra
costs. Accommodation costs
apply only to Mexico per the
terms and conditions of the
Roadside Assistance program.
.Any damage to the vehicle
without intent, derived from
the services provided.
.Cost of towing a trailer when
choosing a Chevrolet dealer that
is nearest to the temporary
storage facility for the disabled
vehicle.
.Cost of all maneuvers required
to access the vehicle when it is
not available to be towed.
.Cost of fuel provided.
Routine vehicle repair costs are
not covered by the Roadside
Assistance program. For more
information, see your new vehicle
warranty. Contacting Roadside Assistance
Roadside Assistance services are
of no cost to you and available
24 hours a day, 365 days a year.
Costs are only incurred in situations
that exceed the limits of the
program, some of which are listed
previously in this section.
To contact Roadside Assistance by
phone, use the following numbers:
Mexico
01-800-466-0800
United States
1-866-466-8901
Canada
1-800-268-6800
E-mail
[email protected]
Chevrolet reserves the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
Scheduling Service
Appointments (U.S. and
Canada)
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for same
day-repair.
Black plate (14,1)Chevrolet Traverse Owner Manual - 2012
13-14 Customer Information
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the right
to unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
(U.S. and Canada)
If the vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Black plate (19,1)Chevrolet Traverse Owner Manual - 2012
Customer Information 13-19
Vehicle Data
Recording and
Privacy
This GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, the vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer technician
service the vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that
will assist in understanding how a
vehicle's systems performed. The
EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in the
vehicle were operating.
.Whether or not the driver and
passenger safety belts were
buckled/fastened.
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal.
.How fast the vehicle was
traveling. This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:
EDR data is recorded
by the vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age,
and crash location) is recorded.
However, other parties, such as
law enforcement, could combine
the EDR data with the type of
personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such
as law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.