2012 CHEVROLET SUBURBAN towing

Black plate (92,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
10-92 Vehicle Care
3. Firmly set the parking brake.See Parking Brake on
page 9‑44.
4. Put the transmission in P (Park).
5. Secure the vehicle to the dolly following the manufacturer's
instructions.
6. Use an adequate clamping device designed for towing to
ensure that the front wheels are
locked into the straight position.
7. For four-wheel drive vehicles with a single speed automatic
transfer case, shift the transfer
case into Two-Wheel Drive High.
See Four-Wheel Drive (Two
Speed Automatic Transfer Case)
on page 9‑36 orFour-Wheel
Drive (Single Speed Automatic
Transfer Case) on page 9‑41.
8. Turn the ignition to LOCK/OFF. Four-Wheel Drive Vehicles
with a Two Speed Automatic
Transfer Case
Use the following procedure to dolly
tow a four-wheel drive vehicle from
the rear:
1. Attach the dolly to the tow
vehicle following the dolly
manufacturer's instructions.
2. Drive the rear wheels onto the dolly.
3. Firmly set the parking brake. See Parking Brake on
page 9‑44.
4. Put the transmission in P (Park).
5. Secure the vehicle to the dolly following the manufacturer's
instructions.
6. Use an adequate clamping device designed for towing to
ensure that the front wheels are
locked into the straight position.{WARNING
Shifting a four-wheel-drive
vehicle's transfer case into
N (Neutral) can cause the vehicle
to roll even if the transmission is
in P (Park). The driver or others
could be injured. Make sure the
parking brake is firmly set before
the transfer case is shifted to
N (Neutral).
7. Shift the transfer case to N (Neutral). See Four-Wheel
Drive (Two Speed Automatic
Transfer Case) on page 9‑36 or
Four-Wheel Drive (Single Speed
Automatic Transfer Case) on
page 9‑41.
8. Turn the ignition to LOCK/OFF.
After towing, see “Shifting Out of
N (Neutral)” underFour-Wheel Drive
(Two Speed Automatic Transfer
Case) on page 9‑36 orFour-Wheel
Drive (Single Speed Automatic
Transfer Case) on page 9‑41.

Black plate (2,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
11-2 Service and Maintenance
Because of the way people use
vehicles, maintenance needs
vary. There may need to be more
frequent checks and services.
The Additional Required
Services‐Normal are for
vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
on page 9‑16.
.Are driven on reasonable road
surfaces within legal driving
limits.
.Use the recommended fuel.
See Recommended Fuel on
page 9‑60.
Refer to the information in the
Maintenance Schedule Additional
Required Services ‐Normal chart. The Additional Required
Services
‐Severe are for vehicles
that are:
.Mainly driven in hilly or
mountainous terrain.
.Frequently towing a trailer.
.Used for high speed or
competitive driving.
.Used for taxi, police, or delivery
service.
Refer to the information in the
Maintenance Schedule Additional
Required Services ‐Severe chart.
{WARNING
Performing maintenance work
can be dangerous and can
cause serious injury. Perform
maintenance work only if the
required information, proper tools,
and equipment are available.
If they are not, see your dealer to
have a trained technician do the
work. See Doing Your Own
Service Work on page 10‑4.

Black plate (8,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
13-8 Customer Information
Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three
weeks for delivery.
.Trip Interruption Benefits and
Assistance: Must be over
250 kilometers from where
your trip was started to
qualify. General Motors of
Canada Limited requires
pre-authorization, original
detailed receipts, and a copy of

Black plate (9,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
Customer Information 13-9
the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
.Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may
give permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Roadside Assistance
Program (Mexico)
As a new owner, your vehicle is
automatically enrolled in the
Roadside Assistance program. The services are available at no
cost under the terms and conditions
of the program. The Roadside
Assistance program is not part
of, or included, in the coverage
provided by the new vehicle limited
warranty.
Roadside Assistance provides
assistance to the driver and
passengers while driving the
vehicle within your city of residence
or on any passable road in Mexico,
the United States, and Canada.
Services are subject to the
limitations described in the following
pages. Program coverage varies by
country.
Roadside Assistance is available
24 hours a day, 365 days of
the year.
This program expires two years
from the date of the invoice for the
vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Chevrolet
Customer Assistance Center at
01-800-466-0800.
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Chevrolet dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out.
.Battery Jump Start: Service to
jump start a dead battery.

Black plate (10,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
13-10 Customer Information
.*Emergency Messages:
Transmission of urgent phone
messages.
.*Emergency Calls: Call for
emergency services.
.*Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for
Chevrolet dealers.
.Emergency Towing: Tow to
the nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provide
service. When the vehicle is
not accessible to be towed, all
maneuvers required to access it
will be at the owner's expense.If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.
If the vehicle cannot be received
by the nearest Chevrolet dealer
due to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
to 48 hours until it can be taken
to the dealer. If the storage costs
exceed the amount authorized,
the owner is responsible to pay
the difference at the time of
service. Contact Roadside
Assistance for more information
on authorized amounts.
.*Trip Interruption: This service
is provided if you are prevented
from further usage of your
vehicle while traveling and it is
not possible for the nearest
Chevrolet dealership to repairthe vehicle the same day,
requiring the vehicle to stay at
the dealership for a night or
more. If this happens, in addition
to the previously listed services
and prior to confirmation by the
dealership, you are entitled to
choose one of the following
alternatives, within the limits of
existing Roadside Assistance
program guidelines. If the costs
exceed the amount authorized
for these services, you must pay
the difference at the time of
service.
Roadside Assistance
will coordinate hotel
accommodations for all
vehicle travelers for up to
two nights.
A rental car will be provided for
up to two days and the vehicle
must be returned to its original
destination, excluding vehicles
with a carrying capacity greater
than 3.5 tons.

Black plate (12,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
13-12 Customer Information
.Cost of towing a trailer when
choosing a Chevrolet dealer
that is nearest to the temporary
storage facility for the disabled
vehicle.
.Cost of all maneuvers required
to access the vehicle when it is
not available to be towed.
.Cost of fuel provided.
Routine vehicle repair costs are
not covered by the Roadside
Assistance program. For more
information, see your new vehicle
warranty.
Contacting Roadside Assistance
Roadside Assistance services are
of no cost to you and available
24 hours a day, 365 days a year.
Costs are only incurred in situations
that exceed the limits of the
program, some of which are listed
previously in this section. To contact Roadside Assistance by
phone, use the following numbers:
Mexico
01-800-466-0800
United States
1-866-466-8901
Canada
1-800-268-6800
E-mail
[email protected]
Chevrolet reserves the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
Scheduling Service
Appointments (U.S. and
Canada)
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for same
day-repair.

Black plate (15,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
Customer Information 13-15
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state‐of‐the‐art equipment, or beable to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation
for damage repairs by using
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is
not available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program (U.S.
and Canada) on page 13‑7
or
Roadside Assistance Program
(Mexico) on page 13‑9.

Black plate (3,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
INDEX i-3
Circuit Breakers . . . . . . . . . . . . . . 10-37
CleaningExterior Care . . . . . . . . . . . . . . . 10-93
Interior Care . . . . . . . . . . . . . . . . 10-96
Climate Control Systems . . . . . . . 8-1 Air Conditioning . . . . . . . . . . . . . . . 8-1
Dual Automatic . . . . . . . . . . . . . . . . 8-4
Heating . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Rear . . . . . . . . . . . . . . . . . . . . 8-10, 8-11
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Cluster, Instrument . . . . . . . . . . . . 5-11
Collision Damage Repair . . . . . 13-14
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-6
Connections, OnStar
®. . . . . . . . . 14-4
Continuous Damping Control (CDC) . . . . . . . . . . . . . . . . 9-48
Control of a Vehicle . . . . . . . . . . . . . 9-4
Convex Mirrors . . . . . . . . . . . . . . . . 2-16
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-16
Engine TemperatureGauge . . . . . . . . . . . . . . . . . . . . . . 5-14
Cooling System . . . . . . . . . . . . . . . 10-15 Engine Messages . . . . . . . . . . . . 5-37 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . 13-13
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Cruise Control . . . . . . . . . . . . . . . . . 9-49 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-6
Offices . . . . . . . . . . . . . . . . . . 13-4, 13-5
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6
Customer Information Service PublicationsOrdering Information . . . . . . 13-16
Customer Satisfaction Procedure . . . . . . . . . . . . . . 13-1, 13-3
D
Damage Repair, Collision . . . . . 13-14
Danger, Warnings, and
Cautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-19
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-3 Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . . 2-8
Devices, Auxiliary . . . . . . . . . . . . . 7-30
Diagnostics, OnStar
®. . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-7
Door Ajar Messages . . . . . . . . . . . . . . . 5-36
Delayed Locking . . . . . . . . . . . . . . . 2-8
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Power Locks . . . . . . . . . . . . . . . . . . . 2-8
Drive Belt Routing, Engine . . . . . 12-4
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-26
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 9-66
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-27
Highway Hypnosis . . . . . . . . . . . . 9-12
Hill and Mountain Roads . . . . . . 9-12
If the Vehicle is Stuck . . . . . . . . . 9-15
Loss of Control . . . . . . . . . . . . . . . . 9-5