2012 CHEVROLET SILVERADO air condition

Black plate (107,1)Chevrolet Silverado Owner Manual - 2012
Vehicle Care 10-107
If the soil is not completely
removed, it may be necessary to
use a commercial upholstery
cleaner or spot lifter. Test a small
hidden area for colorfastness before
using a commercial upholstery
cleaner or spot lifter. If ring
formation occurs, clean the entire
fabric or carpet.
Following the cleaning process, a
paper towel can be used to blot
excess moisture.
Instrument Panel, Leather,
Vinyl, & Other Plastic Surfaces
Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution.Notice:
Soaking or saturating
leather, especially perforated
leather, as well as other interior
surfaces, may cause permanent
damage. Wipe excess moisture
from these surfaces after
cleaning and allow them to dry
naturally. Never use heat, steam,
spot lifters or spot removers.
Do not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently
change the appearance and feel
of leather or soft trim and are
not recommended.
Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions. Notice:
Use of air fresheners may
cause permanent damage to
plastics and painted surfaces.
If an air freshener comes in
contact with any plastic or
painted surface in the vehicle,
blot immediately and clean with a
soft cloth dampened with a mild
soap solution. Damage caused by
air fresheners would not be
covered by the vehicle warranty.
Care of Safety Belts
Keep belts clean and dry.
{WARNING
Do not bleach or dye safety belts.
It may severely weaken them. In
a crash, they might not be able to
provide adequate protection.
Clean safety belts only with mild
soap and lukewarm water.

Black plate (2,1)Chevrolet Silverado Owner Manual - 2012
11-2 Service and Maintenance
Notice:Damage caused by
improper maintenance can lead to
costly repairs and may not be
covered by the vehicle warranty.
Maintenance intervals, checks,
inspections, recommended fluids,
and lubricants are important to
keep the vehicle in good working
condition.
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions. Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services.
The Additional Required Services
‐
Normal are for vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
on page 9‑17.
.Are driven on reasonable road
surfaces within legal driving
limits.
.Use the recommended fuel.
See Recommended Fuel on
page 9‑76.
Refer to the information in the
Maintenance Schedule Additional
Required Services ‐Normal chart. The Additional Required Services
‐
Severe are for vehicles that are:
.Mainly driven in hilly or
mountainous terrain.
.Frequently towing a trailer.
.Used for high speed or
competitive driving.
.Used for taxi, police, or delivery
service.
Refer to the information in the
Maintenance Schedule Additional
Required Services ‐Severe chart.

Black plate (10,1)Chevrolet Silverado Owner Manual - 2012
11-10 Service and Maintenance
Additional
Maintenance and Care
Your vehicle is an important
investment and caring for it
properly may help to avoid future
costly repairs. To maintain
vehicle performance, additional
maintenance services may be
required. It is recommended
that your dealer perform these
services—their trained dealer
technicians know your vehicle best.
Your dealer can also perform a
thorough assessment with a
multi‐point inspection to recommend
when your vehicle may need
attention. The following list is
intended to explain the services
and conditions to look for that may
indicate services are required. Battery
The battery supplies power to start
the engine and operate any
additional electrical accessories.
.To avoid break‐down or failure to
start the vehicle, maintain a
battery with full cranking power.
.Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion‐free.
Belts
.Belts may need replacing if
they squeak or show signs of
cracking or splitting.
.Trained dealer technicians
can inspect the belts and
recommend replacement when
necessary. Brakes
Brakes stop the vehicle and are
crucial to safe driving.
.Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping.
.Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle’s
systems and components.

Black plate (2,1)Chevrolet Silverado Owner Manual - 2012
12-2 Technical Data
Vehicle Data
Capacities and Specifications
The following approximate capacities are given in metric and English conversions. SeeRecommended Fluids and
Lubricants on page 11‑13 for more information.
If the vehicle has a diesel engine, see the Duramax diesel supplement for more information.
Application Capacities
Metric English
Air Conditioning Refrigerant R134a For the air conditioning system refrigerant charge
amount, see the refrigerant label located under the hood. See your dealer for more information.
Cooling System
4.3L V6 1500 Series 15.6 L 16.5 qt
4.8L V8 1500 Series 16.0 L 16.9 qt
5.3L V8 1500 Series 16.0 L 16.9 qt
6.0L V8 2500 Series and 3500 Series 15.5 L 16.4 qt
6.2L V8 1500 Series 15.9 L 16.8 qt

Black plate (8,1)Chevrolet Silverado Owner Manual - 2012
13-8 Customer Information
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three
weeks for delivery.
.Trip Interruption Benefits and
Assistance: Must be over
250 kilometers from where
your trip was started to
qualify. General Motors of

Black plate (9,1)Chevrolet Silverado Owner Manual - 2012
Customer Information 13-9
Canada Limited requires
pre-authorization, original
detailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
.Alternative Service:
If assistance cannot be
provided right away, the
Roadside Assistance advisor
may give permission to get
local emergency road service.
You will receive payment, up to
$100, after sending the original
receipt to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Roadside Assistance
Program (Mexico)
As a new owner, your vehicle is
automatically enrolled in the
Roadside Assistance program.
The services are available at no
cost under the terms and conditions
of the program. The Roadside
Assistance program is not part of,
or included, in the coverage
provided by the new vehicle limited
warranty.
Roadside Assistance provides
assistance to the driver and
passengers while driving the
vehicle within your city of residence
or on any passable road in Mexico,
the United States, and Canada.
Services are subject to the
limitations described in the following
pages. Program coverage varies by
country.Roadside Assistance is available
24 hours a day, 365 days of
the year.
This program expires two years
from the date of the invoice for the
vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Chevrolet
Customer Assistance Center at
01-800-466-0800.

Black plate (12,1)Chevrolet Silverado Owner Manual - 2012
13-12 Customer Information
Services Not Included in
Roadside Assistance
Roadside Assistance does not
cover or reimburse services for the
following:
.Events caused by fraud or bad
faith by the driver.
.Vehicle immobilization
situations due to a major force
or unforeseen circumstances,
such as natural phenomena of
an extraordinary nature,
earthquakes, volcanic eruptions,
and other cyclonic storms.
.Vehicle immobilization situations
arising from car accidents
caused by the driver of the
vehicle or third parties. This
means any occurrence that
causes physical injury to the
occupants and/or the vehicle
caused by external forces.
.Acts of terrorism, riot or uproar,
armed forces or police actions
which prevent timely delivery of
assistance services.
.Food service, beverages,
telephone calls, or other extra
costs. Accommodation costs
apply only to Mexico per the
terms and conditions of the
Roadside Assistance program.
.Any damage to the vehicle
without intent, derived from the
services provided.
.Cost of towing a trailer when
choosing a Chevrolet dealer that
is nearest to the temporary
storage facility for the disabled
vehicle.
.Cost of all maneuvers required
to access the vehicle when it is
not available to be towed.
.Cost of fuel provided.
Routine vehicle repair costs are
not covered by the Roadside
Assistance program. For more
information, see your new vehicle
warranty. Contacting Roadside Assistance
Roadside Assistance services
are of no cost to you and available
24 hours a day, 365 days a year.
Costs are only incurred in situations
that exceed the limits of the
program, some of which are listed
previously in this section.
To contact Roadside Assistance by
phone, use the following numbers:
Mexico
01-800-466-0800
United States
1-866-466-8901
Canada
1-800-268-6800
E-mail
[email protected]
Chevrolet reserves the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.

Black plate (14,1)Chevrolet Silverado Owner Manual - 2012
13-14 Customer Information
Public Transportation or
Fuel Reimbursement
If the vehicle requires overnight
warranty repairs, and public
transportation is used instead of
your dealer's shuttle service, the
expense must be supported by
original receipts and can only be up
to the maximum amount allowed by
GM for shuttle service. In addition,
for U.S. customers, should you
arrange transportation through
a friend or relative, limited
reimbursement for reasonable
fuel expenses may be available.
Claim amounts should reflect actual
costs and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if the vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local,
and rental vehicle provider
requirements. Requirements vary
and may include minimum age
requirements, insurance coverage,
credit card, etc. You are responsible
for fuel usage charges and may
also be responsible for taxes, levies,
usage fees, excessive mileage,
or rental usage beyond the
completion of the repair.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the
right to unilaterally modify,
change, or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.