
Black plate (23,1)Chevrolet Impala Owner Manual - 2012
Infotainment System 7-23
Connecting to a Different Phone
To connect to a different cell phone,
the Bluetooth system looks for the
next available cell phone in the
order in which all the available cell
phones were paired. Depending on
which cell phone you want to
connect to, you may have to use
this command several times.
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.”
3. Say “Change phone.”
.If another cell phone is
found, the response will be
“
connected.”
.If another cell phone is not
found, the original phone
remains connected.
Storing and Deleting Phone
Numbers
The system can store up to
30 phone numbers as name tags in
the Hands‐Free Directory that is
shared between the Bluetooth and
OnStar systems, if equipped.
The following commands are used
to delete and store phone numbers.
Store:This command will store a
phone number, or a group of
numbers as a name tag.
Digit Store: This command allows
a phone number to be stored as a
name tag by entering the digits one
at a time.
Delete: This command is used to
delete individual name tags.
Delete All Name Tags: This
command deletes all stored name
tags in the Hands‐Free Calling
Directory and the OnStar
Turn‐by‐Turn Destinations Directory,
if equipped. Using the
“Store”Command
1. Press and holdb/gfor
two seconds.
2. Say “Store.”
3. Say the phone number or group of numbers you want to store all
at once with no pauses, then
follow the directions given by the
system to save a name tag for
this number.
Using the “Digit Store” Command
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number.
To hear all of the numbers
recognized by the system, say
“Verify” at any time.
1. Press and hold
b/gfor
two seconds.
2. Say “Digit Store.”

Black plate (24,1)Chevrolet Impala Owner Manual - 2012
7-24 Infotainment System
3. Say each digit, one at a time,that you want to store. After
each digit is entered, the system
repeats back the digit it heard
followed by a tone. After the last
digit has been entered, say
“Store,” and then follow the
directions given by the system to
save a name tag for this number.
Using the “Delete”Command
1. Press and hold
b/gfor
two seconds.
2. Say “Delete.”
3. Say the name tag you want to delete.
Using the “Delete All Name Tags”
Command
This command deletes all stored
name tags in the Hands‐Free
Calling Directory and the OnStar
Turn‐by‐Turn Destinations Directory,
if equipped. To delete all name tags:
1. Press and hold
b/gfor
two seconds.
2. Say “Delete all name tags.”
Listing Stored Numbers
The list command will list all stored
numbers and name tags.
Using the “List”Command
1. Press and hold
b/gfor
two seconds.
2. Say “Directory.”
3. Say “Hands‐Free Calling.”
4. Say “List.”
Making a Call
Calls can be made using the
following commands. Dial or Call:
The dial or call
command can be used
interchangeably to dial a phone
number or a stored name tag.
Digit Dial: This command allows a
phone number to be dialed by
entering the digits one at a time.
Re‐dial: This command is used to
dial the last number used on the cell
phone.
Using the “Dial”or“Call”
Command
1. Press and hold
b/gfor
two seconds.
2. Say “Dial”or“Call.”
3. Say the entire number without pausing, or say the name tag.
Once connected, the person called
will be heard through the audio
speakers.

Black plate (3,1)Chevrolet Impala Owner Manual - 2012
Climate Controls 8-3
Air Delivery Mode Control:Turn
clockwise or counterclockwise to
change the direction of the airflow
inside the vehicle.
To change the current mode, select
one of the following:
H(Vent): Air is directed to the
instrument panel outlets.
)(Bi-Level): Air is divided
between the instrument panel
outlets and the floor outlets.
6(Floor): Air is directed to the
floor outlets, with some of the air
directed to the windshield and side
window outlets. In this mode, the
system automatically selects
outside air.
-(Defog): This mode clears the
windshield of fog or moisture. Air is
directed equally to the windshield
and the floor outlets. When defog is
selected, the system turns off
recirculation and runs the air
conditioning compressor unless the
outside temperature is below
4°C (40°F).
0(Defrost): This mode clears the
windshield of fog or frost more
quickly. Air is directed to the
windshield with some air to the side
window vents and the floor vents.
When defrost is selected, the
system automatically forces outside
air into the vehicle. The air
conditioning compressor will run
automatically in this setting, unless
the outside temperature is below
4°C (40°F).
#(Air Conditioning): Press to
turn the air conditioning system
on or off. An indicator light comes
on to show that it is on. The air
conditioning can be selected in any
mode as long as the fan is on and
the outside temperature is above
freezing. A flashing indicator light
indicates that the air conditioning
compressor is currently not
available.
On hot days, open the windows to
let hot inside air escape; then close
them. This helps to reduce the time it takes for the vehicle to cool down.
It also helps the system to operate
more efficiently.
For quick cool down on hot days, do
the following:
1. Select the
Hmode.
2. Press the
#button.
3. Select the coolest temperature for both zones.
4. Select the highest
9speed.
5. When the coolest temperature is selected in the A/C mode, the
system automatically goes into
the recirculation mode to
improve cooling.
Using these settings together for
long periods of time may cause the
air inside the vehicle to become too
dry. To prevent this from happening,
after the air inside the vehicle has
cooled, turn the recirculation
mode off.

Black plate (19,1)Chevrolet Impala Owner Manual - 2012
Driving and Operating 9-19
not start and the key is held in
START, cranking will be stopped
after 15 seconds to prevent
cranking motor damage. To
prevent gear damage, this
system also prevents cranking if
the engine is already running.
Engine cranking can be stopped
by turning the ignition switch to
the ACC/ACCESSORY or
LOCK/OFF position.
When the Low Fuel warning
lamp is on and the FUEL LEVEL
LOW message is displayed in
the Driver Information Center
(DIC), the Computer‐Controlled
Cranking System is disabled to
prevent possible vehicle
component damage. When this
happens, hold the ignition switch
in the START position to
continue engine cranking.Notice:
Cranking the engine for
long periods of time, by returning
the key to the START position
immediately after cranking has
ended, can overheat and damage
the cranking motor, and drain the
battery. Wait at least 15 seconds
between each try, to let the
cranking motor cool down.
2. If the engine does not start after
5‐10 seconds, especially in very
cold weather (below −18°C or
0°F), it could be flooded with too
much gasoline. Try pushing the
accelerator pedal all the way to
the floor and holding it there as
you hold the key in START for
up to a maximum of 15 seconds.
Wait at least 15 seconds
between each try, to allow the
cranking motor to cool down.
When the engine starts, let go of
the key and accelerator. If the
vehicle starts briefly but then
stops again, repeat these steps. This clears the extra gasoline
from the engine. Do not race the
engine immediately after starting
it. Operate the engine and
transmission gently until the oil
warms up and lubricates all
moving parts.
Notice: The engine is designed to
work with the electronics in the
vehicle. If you add electrical parts
or accessories, you could change
the way the engine operates.
Before adding electrical
equipment, check with your
dealer. If you do not, the engine
might not perform properly. Any
resulting damage would not be
covered by the vehicle warranty.

Black plate (29,1)Chevrolet Impala Owner Manual - 2012
Driving and Operating 9-29
Brakes
Antilock Brake
System (ABS)
This vehicle has the Antilock Brake
System (ABS), an advanced
electronic braking system that helps
prevent a braking skid.
When the engine is started and the
vehicle begins to drive away, ABS
checks itself. A momentary motor or
clicking noise might be heard while
this test is going on, and it might
even be noticed that the brake
pedal moves a little. This is normal.
If there is a problem with ABS, this
warning light stays on. SeeAntilock
Brake System (ABS) Warning Light
on page 5‑20. If driving safely on a wet road and it
becomes necessary to slam on the
brakes and continue braking to
avoid a sudden obstacle, a
computer senses that the wheels
are slowing down. If one of the
wheels is about to stop rolling, the
computer will separately work the
brakes at each wheel.
ABS can change the brake pressure
to each wheel, as required, faster
than any driver could. This can help
the driver steer around the obstacle
while braking hard.
As the brakes are applied, the
computer keeps receiving updates
on wheel speed and controls
braking pressure accordingly.
Remember: ABS does not change
the time needed to get a foot up to
the brake pedal or always decrease
stopping distance. If you get too
close to the vehicle in front of you,
there will not be enough time to
apply the brakes if that vehicle
suddenly slows or stops. Always
leave enough room up ahead to
stop, even with ABS.
Using ABS
Do not pump the brakes. Just hold
the brake pedal down firmly and let
ABS work. You might hear the ABS
pump or motor operating and feel
the brake pedal pulsate, but this is
normal.
Braking in Emergencies
ABS allows the driver to steer and
brake at the same time. In many
emergencies, steering can help
more than even the very best
braking.

Black plate (39,1)Chevrolet Impala Owner Manual - 2012
Driving and Operating 9-39
Fuel E85 (85% Ethanol)
Vehicles that have a FlexFuel badge
and a yellow fuel cap can use either
unleaded gasoline or ethanol fuel
containing up to 85% ethanol (E85).
For all other vehicles, use only the
unleaded gasoline described under
Recommended Fuel on page 9‑37.
We encourage the use of E85 in
vehicles that are designed to use it.
The ethanol in E85 is a“renewable”
fuel, meaning it is made from
renewable sources such as corn
and other crops.
Many service stations will not have
an 85% ethanol fuel (E85) pump
available. The U.S. Department of
Energy has an alternative fuels
website (www.afdc.energy.gov/afdc/
locator/stations/) that can help you
find E85 fuel. Those stations that do
have E85 should have a label
indicating ethanol content. Do not
use the fuel if the ethanol content is
greater than 85%. At a minimum, E85 should meet
ASTM Specification D 5798 or
CGSB Specification 3.512. Filling
the tank with fuel mixtures that do
not meet ASTM or CGSB
specifications can affect driveability
and could cause the malfunction
indicator lamp to come on. As the
outside temperature approaches
freezing, ethanol fuel distributors
should supply winter grade ethanol,
the same as with unleaded
gasoline.
The starting characteristics of E85
fuel make it unsuitable for use when
temperatures fall below
−18°C
(0°F). In the range of −18°C (0°F) to
0°C (32°F), it may take more time to
start the engine.
It is best not to alternate repeatedly
between gasoline and E85. If you
do switch fuels, it is recommended
that you add as much fuel as
possible —do not add less than
11 L (3 gal) when refueling. You
should drive the vehicle immediately
after refueling for at least 11 km (7 mi) to allow the vehicle to adapt
to the change in ethanol
concentration.
E85 has less energy per liter
(gallon) than gasoline, so you will
need to refill the fuel tank more
often when using E85 than when
you are using gasoline. See
Filling
the Tank on page 9‑40.
Notice: Some additives are not
compatible with E85 fuel and can
harm the vehicle's fuel system.
Do not add anything to E85.
Damage caused by additives
would not be covered by the
vehicle warranty.
Notice: This vehicle was not
designed for fuel that contains
methanol. Do not use fuel
containing methanol. It can
corrode metal parts in the fuel
system and also damage plastic
and rubber parts. That damage
would not be covered under the
vehicle warranty.

Black plate (44,1)Chevrolet Impala Owner Manual - 2012
9-44 Driving and Operating
Before starting, check all trailer hitch
parts and attachments, safety
chains, electrical connectors, lamps,
tires and mirror adjustments. If the
trailer has electric brakes, start the
vehicle and trailer moving and then
apply the trailer brake controller by
hand to be sure the brakes are
working. This checks the electrical
connection at the same time.
During the trip, check occasionally
to be sure that the load is secure,
and that the lamps and any trailer
brakes are still working.
Following Distance
Stay at least twice as far behind the
vehicle ahead as you would when
driving the vehicle without a trailer.
This can help to avoid situations
that require heavy braking and
sudden turns.
Passing
More passing distance is needed
when towing a trailer. Because the
rig is longer, it is necessary to go
much farther beyond the passed
vehicle before returning to the lane.
Backing Up
Hold the bottom of the steering
wheel with one hand. Then, to move
the trailer to the left, move that hand
to the left. To move the trailer to the
right, move your hand to the right.
Always back up slowly and,
if possible, have someone
guide you.
Making Turns
Notice:Making very sharp turns
while trailering could cause the
trailer to come in contact with the
vehicle. The vehicle could be
damaged. Avoid making very
sharp turns while trailering. When turning with a trailer, make
wider turns than normal. Do this so
the trailer will not strike soft
shoulders, curbs, road signs, trees
or other objects. Avoid jerky or
sudden maneuvers. Signal well in
advance.
Turn Signals When Towing a
Trailer
The arrows on the instrument panel
flash whenever signaling a turn or
lane change. Properly hooked up,
the trailer lamps also flash, telling
other drivers the vehicle is turning,
changing lanes or stopping.
When towing a trailer, the arrows on
the instrument panel flash for turns
even if the bulbs on the trailer are
burned out. For this reason you may
think other drivers are seeing the
signal when they are not. It is
important to check occasionally to
be sure the trailer bulbs are still
working.

Black plate (47,1)Chevrolet Impala Owner Manual - 2012
Driving and Operating 9-47
section. Trailering is different than
just driving the vehicle by itself.
Trailering means changes in
handling, acceleration, braking,
durability and fuel economy.
Successful, safe trailering takes
correct equipment, and it has to be
used properly.
The following information has many
time-tested, important trailering tips
and safety rules. Many of these are
important for the safety of the driver
and the passengers. So please read
this section carefully before pulling a
trailer.
Load-pulling components such as
the engine, transmission, axles,
wheel assemblies and tires are
forced to work harder against the
drag of the added weight. The
engine is required to operate at
relatively higher speeds and under
greater loads, generating extra heat.
The trailer also adds considerably to
wind resistance, increasing the
pulling requirements.Weight of the Trailer
How heavy can a trailer safely be?
It should never weigh more than
454 kg (1,000 lbs). But even that
can be too heavy.
It depends on how the rig is used.
For example, speed, altitude, road
grades, outside temperature and
how much the vehicle is used to pull
a trailer are all important. It can
depend on any special equipment
on the vehicle, and the amount of
tongue weight the vehicle can carry.
See“Weight of the Trailer Tongue”
later in this section for more
information.
Maximum trailer weight is calculated
assuming only the driver is in the
tow vehicle and it has all the
required trailering equipment. The
weight of additional optional
equipment, passengers and cargo in
the tow vehicle must be subtracted
from the maximum trailer weight. Ask your dealer for trailering
information or advice, or write us at
our Customer Assistance Offices.
See
Customer Assistance Offices
on page 13‑3 for more information.
Weight of the Trailer Tongue
The tongue load (A) of any trailer is
an important weight to measure
because it affects the total gross
weight of the vehicle. The Gross
Vehicle Weight (GVW) includes the
curb weight of the vehicle, any
cargo carried in it, and the people
who will be riding in the vehicle.
If there are a lot of options,
equipment, passengers or cargo in
the vehicle, it will reduce the tongue
weight the vehicle can carry, which
will also reduce the trailer weight the
vehicle can tow. If towing a trailer,
the tongue load must be added to
the GVW because the vehicle will
be carrying that weight, too. See
Vehicle Load Limits on page 9‑11
for more information about the
vehicle's maximum load capacity.