Black plate (22,1)Chevrolet Express Owner Manual - 2012
1-22 In Brief
.Avoid idling the engine for long
periods of time.
.When road and weather
conditions are appropriate, use
cruise control.
.Always follow posted speed
limits or drive more slowly when
conditions require.
.Keep vehicle tires properly
inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires with
the same TPC Spec number
molded into the tire's sidewall
near the size.
.Follow recommended scheduled
maintenance.
Roadside Assistance
Program
U.S.:1-800-243-8872
TTY Users (U.S.): 1-888-889-2438
Canada: 1-800-268-6800
Mexico: 01-800-466-0800
As the owner of a new Chevrolet,
you are automatically enrolled in
the Roadside Assistance program.
See Roadside Assistance Program
(U.S. and Canada) on page 13‑8 or
Roadside Assistance Program
(Mexico) on page 13‑10 for
more information.
Roadside Assistance and OnStar
(U.S. and Canada)
If you have an active OnStar
subscription, press the
Qbutton
and the current GPS location will be
sent to an OnStar advisor who will
assess your problem, contact
Roadside Assistance, and relay
your exact location to get the
help you need. Online Owner Center
(U.S. and Canada)
The Online Owner Center is a
complimentary service that includes
online service reminders, vehicle
maintenance tips, online owner
manual, special privileges,
and more.
Sign up today at:
www.chevyownercenter.com
(U.S.) or
www.gm.ca (Canada).
OnStar®
If equipped, this vehicle has a
comprehensive, in-vehicle system
that can connect to a live Advisor
for Emergency, Security, Navigation,
Connection, and Diagnostic
Services. See OnStar Overview on
page 14‑1 for more information.
Black plate (36,1)Chevrolet Express Owner Manual - 2012
3-36 Seats and Restraints
In addition, the vehicle may
have a passenger sensing
system for the right front
passenger position, which
includes sensors that are part
of the passenger seat. The
passenger sensing system may
not operate properly if the
original seat trim is replaced
with non-GM covers, upholstery
or trim, or with GM covers,
upholstery or trim designed for
a different vehicle. Any object,
such as an aftermarket seat
heater or a comfort enhancing
pad or device, installed under or
on top of the seat fabric, could
also interfere with the operation
of the passenger sensing
system. This could either
prevent proper deployment of
the passenger airbag(s) or
prevent the passenger sensing
system from properly turning off
the passenger airbag(s). See
Passenger Sensing System on
page 3‑30.If you have any questions
about this, you should contact
Customer Assistance before you
modify the vehicle. The phone
numbers and addresses for
Customer Assistance are in
Step Two of the Customer
Satisfaction Procedure in this
manual. See
Customer
Satisfaction Procedure (U.S. and
Canada) on page 13‑1 or
Customer Satisfaction
Procedure (Mexico) on
page 13‑3.
If the vehicle has rollover
roof-rail airbags, see Different
Size Tires and Wheels on
page 10‑67 for additional
important information. Q: Because I have a disability,
I have to get my vehicle
modified. How can I find out
whether this will affect my
airbag system?
A: If you have questions, call
Customer Assistance. The
phone numbers and addresses
for Customer Assistance are in
Step Two of the Customer
Satisfaction Procedure in this
manual. See Customer
Satisfaction Procedure (U.S. and
Canada) on page 13‑1 or
Customer Satisfaction
Procedure (Mexico) on
page 13‑3.
In addition, your dealer and the
service manual have information
about the location of the airbag
sensors, sensing and diagnostic
module and airbag wiring.
Black plate (12,1)Chevrolet Express Owner Manual - 2012
9-12 Driving and Operating
Tire and Loading Information
Label
Label Example
A vehicle specific Tire and
Loading Information label is
attached to the center pillar
(B-pillar). With the driver door
open, you will find the label
attached below the door lock
post (striker). The tire and
loading information label shows
the number of occupant seatingpositions (A), and the maximum
vehicle capacity weight (B) in
kilograms and pounds.
The Tire and Loading
Information label also shows the
size of the original equipment
tires (C) and the recommended
cold tire inflation pressures (D).
For more information on tires
and inflation see
Tires on
page 10‑49 andTire Pressure
on page 10‑56.
There is also important loading
information on the vehicle
Certification/Tire label. It tells
you the Gross Vehicle Weight
Rating (GVWR) and the Gross
Axle Weight Rating (GAWR) for
the front and rear axle. See
“Certification/Tire Label” later in
this section.
Steps for Determining Correct
Load Limit
1.
Locate the statement
“The combined weight of
occupants and cargo should
never exceed XXX kg or
XXX lbs” on your vehicle's
placard.
2.Determine the combined
weight of the driver and
passengers that will be
riding in your vehicle.
3.Subtract the combined
weight of the driver and
passengers from XXX kg or
XXX lbs.
4.The resulting figure equals
the available amount of cargo
and luggage load capacity.
For example, if the “XXX”
amount equals 1400 lbs and
there will be five 150 lb
passengers in your vehicle,
Black plate (14,1)Chevrolet Express Owner Manual - 2012
9-14 Driving and Operating
Example 3
A. Maximum Vehicle Capacity Weight for Example 3 =
453 kg (1,000 lbs)
B. Subtract Occupant Weight @ 91 kg (200 lbs) × 5 =
453 kg (1,000 lbs)
C. Available Cargo Weight = 0 kg (0 lbs)
Refer to the vehicle tire and
loading information label for
specific information about the
vehicle's capacity weight and
seating positions. The combined weight of the
driver, passengers, and cargo
should never exceed the
vehicle capacity weight.
Certification/Tire Label
A vehicle specific Certification/
Tire label is found on the rear
edge of the driver door. The
label shows the size of the
vehicle's original tires and the
inflation pressures needed to
obtain the gross weight capacity
of the vehicle.
This is called Gross Vehicle
Weight Rating (GVWR). The
GVWR includes the weight of
the vehicle, all occupants, fuel,
and cargo.
The Certification/Tire label also
tells you the maximum weights
for the front and rear axles,
called Gross Axle Weight Rating
(GAWR). To find out the actual
loads on the front and rear
axles, you need to go to a weigh
station and weigh the vehicle.
Your dealer can help you with
this. Be sure to spread out the
load equally on both sides of the
centerline.
Never exceed the GVWR for the
vehicle, or the GAWR for either
the front or rear axle.
If there is a heavy load, it should
be spread out.
Black plate (55,1)Chevrolet Express Owner Manual - 2012
Driving and Operating 9-55
It is important that the vehicle
does not exceed any of its
ratings—GCWR, GVWR, RGAWR,
Maximum Trailer Rating or Tongue
Weight. The only way to be sure it is
not exceeding any of these ratings
is to weigh the vehicle and trailer.
Total Weight on the Vehicle's
Tires
Be sure the vehicle tires are inflated
to the upper limit for cold tires.
These numbers can be found on the
Certification label at the rear edge of
the driver door, or see Vehicle Load
Limits on page 9‑11. Make sure not
to go over the GVW limit for the
vehicle, or the GAWR, including the
weight of the trailer tongue. If using
a weight distributing hitch, make
sure not to go over the rear axle
limit before applying the weight
distribution spring bars.
Towing Equipment
Hitches
It is important to have the correct
hitch equipment. Crosswinds, large
trucks going by and rough roads are
a few reasons why the right hitch is
needed.
Weight‐Distributing Hitches
and Weight Carrying Hitches
A. Body to Ground Distance
B. Front of Vehicle When using a weight-distributing
hitch, the hitch must be adjusted so
the distance (A) remains the same
both before and after coupling the
trailer to the tow vehicle.
If a step-bumper hitch will be used,
the bumper could be damaged in
sharp turns. Make sure there
is ample room when turning to
avoid contact between the trailer
and the bumper.
If the loaded trailer being pulled
will weigh more than 2 270 kg
(5,000 lbs), be sure to use a
properly mounted weight-distributing
hitch and sway control of the proper
size. This equipment is very
important for proper vehicle loading
and good handling when driving.
Always use a sway control if the
trailer will weigh more than these
limits. Ask a hitch dealer about
sway controls.
Will any holes need to be made in
the body of the vehicle when a
trailer hitch is installed?
Black plate (2,1)Chevrolet Express Owner Manual - 2012
10-2 Vehicle Care
When It Is Time for NewTires . . . . . . . . . . . . . . . . . . . . . . 10-64
Buying New Tires . . . . . . . . . . . 10-65
Different Size Tires and Wheels . . . . . . . . . . . . . . . . . . . 10-67
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-68
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-69
Wheel Replacement . . . . . . . . 10-70
Tire Chains . . . . . . . . . . . . . . . . . 10-71
If a Tire Goes Flat . . . . . . . . . . 10-72
Tire Changing . . . . . . . . . . . . . . 10-74
Secondary Latch System . . . 10-83
Full-Size Spare Tire . . . . . . . . 10-85
Jump Starting
Jump Starting . . . . . . . . . . . . . . 10-86
Towing
Towing the Vehicle . . . . . . . . . 10-90
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . 10-90
Appearance Care
Exterior Care . . . . . . . . . . . . . . . 10-93
Interior Care . . . . . . . . . . . . . . . . 10-97
Floor Mats . . . . . . . . . . . . . . . . . . 10-99
General Information
For service and parts needs, visit
your dealer. You will receive
genuine GM parts and GM-trained
and supported service people.
Genuine GM parts have one of
these marks:
California Proposition
65 Warning
Most motor vehicles, including this
one, contain and/or emit chemicals
known to the State of California to
cause cancer and birth defects or
other reproductive harm. Engine
exhaust, many parts and systems,
many fluids, and some component
wear by-products contain and/or
emit these chemicals.
California Perchlorate
Materials Requirements
Certain types of automotive
applications, such as airbag
initiators, seat belt pretensioners,
and lithium batteries contained in
Remote Keyless Entry transmitters,
may contain perchlorate materials.
Special handling may be necessary.
For additional information, see
www.dtsc.ca.gov/hazardouswaste/
perchlorate.
Black plate (50,1)Chevrolet Express Owner Manual - 2012
10-50 Vehicle Care
Tire Sidewall Labeling
Useful information about a
tire is molded into the sidewall.
The examples show a typical
passenger vehicle and light
truck tire sidewall.
Passenger (P‐Metric) Tire
(A) Tire Size:The tire size
code is a combination of letters
and numbers used to define a
particular tire's width, height,
aspect ratio, construction type,
and service description. See the
“Tire Size” illustration later in this
section for more detail.
(B) TPC Spec
(Tire Performance
Criteria Specification)
:
Original equipment tires
designed to GM's specific tire
performance criteria have a
TPC specification code molded
onto the sidewall. GM's TPC
specifications meet or exceed all
federal safety guidelines. (C) DOT (Department of
Transportation)
:The
Department of Transportation
(DOT) code indicates that
the tire is in compliance with
the U.S. Department of
Transportation Motor Vehicle
Safety Standards.
(D) Tire Identification
Number (TIN)
:The letters and
numbers following the DOT code
are the Tire Identification
Number (TIN). The TIN shows
the manufacturer and plant
code, tire size, and date the tire
was manufactured. The TIN is
molded onto both sides of the
tire, although only one side may
have the date of manufacture.
(E) Tire Ply Material
:The type
of cord and number of plies in
the sidewall and under the tread.
Black plate (51,1)Chevrolet Express Owner Manual - 2012
Vehicle Care 10-51
(F) Uniform Tire Quality
Grading (UTQG)
:Tire
manufacturers are required to
grade tires based on three
performance factors: treadwear,
traction, and temperature
resistance. For more
information, see Uniform Tire
Quality Grading on page 10‑68.
(G) Maximum Cold Inflation
Load Limit
:Maximum load
that can be carried and the
maximum pressure needed
to support that load. For
information on recommended
tire pressure see Tire Pressure
on page 10‑56 andVehicle Load
Limits on page 9‑11.Light Truck (LT-Metric) Tire
(A) Tire Size:The tire size
code is a combination of letters
and numbers used to define a
particular tire's width, height,
aspect ratio, construction type,
and service description. See the
“Tire Size” illustration later in this
section for more detail. (B) TPC Spec
(Tire Performance
Criteria Specification)
:
Original equipment tires
designed to GM's specific tire
performance criteria have a
TPC specification code molded
onto the sidewall. GM's TPC
specifications meet or exceed all
federal safety guidelines. This
does not apply to Goodyear
LT225/75R16 G949 RSA and
Goodyear LT225/75R16 G933
RSD commercial truck tires.
(C) Dual Tire Maximum Load
:
Maximum load that can be
carried and the maximum
pressure needed to support
that load when used in a dual
configuration. For information on
recommended tire pressure see
Tire Pressure on page 10‑56
andVehicle Load Limits on
page 9‑11.