2012 CHEVROLET EXPRESS PASSANGER remote start

Black plate (9,1)Chevrolet Express Owner Manual - 2012
Customer Information 13-9
Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide
the claims are made too often,
or the same type of claim is made
many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three
weeks for delivery.

Black plate (22,1)Chevrolet Express Owner Manual - 2012
13-22 Customer Information
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation manual for information on
stored data and for deletion
instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not causeharmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (4,1)Chevrolet Express Owner Manual - 2012
14-4 OnStar
Connections
OnStar Hands-Free Calling allows
calls to be made and received from
the vehicle. The vehicle can also be
controlled from a cell phone through
the OnStar mobile app. See
www.onstar.com for coverage maps.
Hands-Free Calling
1. PushX. System responds:
“OnStar ready.”
2. Say “Dial.”System responds:
“Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK calling.”
Retrieve My Number
1. PushX. System responds:
“OnStar ready.”
2. Say “My Number.” System
responds: “Your OnStar
Hands-Free Calling number is.”
End a Call
PushX. System responds: “Call
ended.”
Store a Name Tag for Speed
Dialing
1. PushX. System responds:
“OnStar ready.”
2. Say “Store.” System responds:
“Please say the number you
would like to store.”
3. Say the entire number without pausing. System responds:
“Please say the name tag.”
4. Pick a name tag. “System
responds: ”About to store tag>. Does that sound OK?”
5. Say “Yes”or“No” to try again.
System responds: “OK, storing
.”
Place a Call Using a Stored
Number
1. PushX. System responds:
“OnStar ready.”
2. Say “Call .”
System responds: “OK, calling
.”
Verify Minutes and Expiration
PushXand say “minutes” then
“verify” to check how many minutes
remain and their expiration date.
OnStar Mobile App
With an iPhone®or
Android™-based mobile device,
an OnStar mobile app can be
downloaded. The vehicle can be
remote started, if equipped, or the
doors can be unlocked from
anywhere there is cell phone
service. It can also check the fuel
level, tire pressure, and oil life.
It can connect to an OnStar Advisor
anytime. For OnStar mobile app
compatibility or further information,
see www.onstar.com.

Black plate (6,1)Chevrolet Express Owner Manual - 2012
i-6 INDEX
J
Jump Starting . . . . . . . . . . . . . . . . . 10-86
K
Key and Lock Messages . . . . . . . 5-38
Keyless EntryRemote (RKE) System . . . . . . . . 2-3
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
L
Labeling, Tire Sidewall . . . . . . . . 10-50
Lamp Messages . . . . . . . . . . . . . . . 5-38
Lamps Daytime Running (DRL) . . . . . . . 6-3
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Exterior Controls . . . . . . . . . . . . . . . 6-1
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . . 6-2
License Plate . . . . . . . . . . . . . . . 10-40
Malfunction Indicator . . . . . . . . . 5-21
Reading . . . . . . . . . . . . . . . . . . . . . . . 6-7
Taillamps . . . . . . . . . . . . . . . . . . . 10-38
Lap-Shoulder Belt . . . . . . . . . . . . . 3-11 LATCH System
Replacing Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . 3-52
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . 3-46
Light StabiliTrak
®OFF . . . . . . . . . . . . . 5-25
Lighter, Cigarette . . . . . . . . . . . . . . 5-10
Lighting Entry/Exit . . . . . . . . . . . . . . . . . . . . . . 6-7
Illumination Control . . . . . . . . . . . . 6-6
Lights Airbag On-Off . . . . . . . . . . . . . . . . . 5-18
Airbag Readiness . . . . . . . . . . . . . 5-18
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . 5-24
Brake System Warning . . . . . . . 5-23
Charging System . . . . . . . . . . . . . 5-20
Cruise Control . . . . . . . . . . . . . . . . 5-28
Engine Oil Pressure . . . . . . . . . . 5-27
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-3
High-Beam On . . . . . . . . . . . . . . . . 5-28
High/Low Beam Changer . . . . . . 6-2
Safety Belt Reminders . . . . . . . . 5-17
Security . . . . . . . . . . . . . . . . . . . . . . 5-27 Lights (cont'd)
Tire Pressure . . . . . . . . . . . . . . . . . 5-26
Tow/Haul Mode . . . . . . . . . . . . . . . 5-25
Traction Control System
(TCS)/StabiliTrak
®. . . . . . . . . . 5-26
Locking Rear Axle . . . . . . . . . . . . . 9-37
Locks Automatic Door . . . . . . . . . . . . . . . . 2-8
Cargo Door Relocking . . . . . . . . . 2-7
Delayed Locking . . . . . . . . . . . . . . . 2-8
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Lockout Protection . . . . . . . . . . . . . 2-8
Power Door . . . . . . . . . . . . . . . . . . . . 2-7
Safety . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Loss of Control . . . . . . . . . . . . . . . . . 9-5
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . 3-46

Black plate (9,1)Chevrolet Express Owner Manual - 2012
INDEX i-9
Reimbursement Program,GM Mobility . . . . . . . . . . . . . . . . . . 13-8
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Remote Vehicle Start . . . . . . . . . . . 2-5
Replacement Bulbs . . . . . . . . . . . 10-40
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-37
Maintenance . . . . . . . . . . . . . . . . .11-14
Replacing Airbag System . . . . . . 3-37
Replacing LATCH System Parts after a Crash . . . . . . . . . . . 3-52
Replacing Safety Belt System Parts after a Crash . . . 3-17
Reporting Safety Defects Canadian Government . . . . . . 13-19
General Motors . . . . . . . . . . . . . 13-20
U.S. Government . . . . . . . . . . . 13-19
Restraints Where to Put . . . . . . . . . . . . . . . . . 3-45
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . 9-21
Ride Control Systems Messages . . . . . . . . . . . . . . . . . . . . 5-38 Roads
Driving, Wet . . . . . . . . . . . . . . . . . . . 9-6
Roadside Assistance Program . . . . . . . . . . . . . . . 13-8, 13-10
Rotation, Tires . . . . . . . . . . . . . . . . 10-62
Routing, Engine Drive Belt . . . . . 12-5
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 9-24
S
Safety Belts . . . . . . . . . . . . . . . . . . . . 3-8Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Extender . . . . . . . . . . . . . . . . . . . . . . 3-16
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . 3-10
Lap-Shoulder Belt . . . . . . . . . . . . 3-11
Reminders . . . . . . . . . . . . . . . . . . . . 5-17
Replacing after a Crash . . . . . . 3-17
Use During Pregnancy . . . . . . . . 3-16
Safety Defects Reporting Canadian Government . . . . . . 13-19
General Motors . . . . . . . . . . . . . 13-20
U.S. Government . . . . . . . . . . . 13-19
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-8 Safety System Check . . . . . . . . . . 3-16
Satellite Radio . . . . . . . . . . . . . . . . . 7-10
Scheduling Appointments . . . . . 13-13
Seats
Adjustment, Front . . . . . . . . . . . . . . 3-2
Head Restraints . . . . . . . . . . . . . . . 3-2
Power Adjustment, Front . . . . . . 3-3
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Reclining Seatbacks . . . . . . . . . . . 3-3
Secondary Latch System . . . . . 10-83
Securing Child Restraints . . . . . . . . 3-53, 3-55, 3-58
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 2-12
Security, OnStar
®. . . . . . . . . . . . . . 14-2
Service Accessories andModifications . . . . . . . . . . . . . . . . 10-3
Doing Your Own Work . . . . . . . . 10-4
Engine Soon Light . . . . . . . . . . . . 5-21
Maintenance Records . . . . . . .11-15
Maintenance, General Information . . . . . . . . . . . . . . . . . . 11-1
Parts Identification Label . . . . . 12-1

Black plate (10,1)Chevrolet Express Owner Manual - 2012
i-10 INDEX
Service (cont'd)Publications Ordering
Information . . . . . . . . . . . . . . . . 13-18
Scheduling Appointments . . . 13-13
Vehicle Messages . . . . . . . . . . . . 5-40
Servicing the Airbag . . . . . . . . . . . 3-35
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . 10-33
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 9-21
Out of Park . . . . . . . . . . . . . . . . . . . 9-23
Side Door . . . . . . . . . . . . . . . . . . . . . . 2-9
Sidemarker Bulb Replacement . . . . . . . . . . 10-37
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 6-5
Sliding Door . . . . . . . . . . . . . . . . . . . 2-10
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-13 StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 5-25
System . . . . . . . . . . . . . . . . . . . . . . . 9-35
Start Vehicle, Remote . . . . . . . . . . 2-5
Starter Switch Check . . . . . . . . . 10-33
Starting the Engine . . . . . . . . . . . . 9-18
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Fluid, Power . . . . . . . . . . . . . . . . 10-24
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-2
Storage Areas
Front . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-10
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-19
Swing-out Windows . . . . . . . . . . . . 2-18
Switches Airbag On-Off . . . . . . . . . . . . . . . . . 3-26
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
System Infotainment . . . . . . . . . . . . . . . . . . . 7-1
Noise Control . . . . . . . . . . . . . . . 10-31T
Taillamps . . . . . . . . . . . . . . . . . . . . . 10-38
Text Telephone (TTY) Users . . . 13-6
Theft-Deterrent Systems . . . . . . . 2-12Immobilizer . . . . . . . . . . . . . . . . . . . 2-12
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Tires Buying New Tires . . . . . . . . . . . 10-65
Chains . . . . . . . . . . . . . . . . . . . . . . 10-71
Changing . . . . . . . . . . . . . . . . . . . 10-74
Designations . . . . . . . . . . . . . . . 10-52
Different Size . . . . . . . . . . . . . . . 10-67
Dual Rotation . . . . . . . . . . . . . . . 10-64
Full-Size Spare . . . . . . . . . . . . . 10-85
If a Tire Goes Flat . . . . . . . . . . 10-72
Inflation Monitor System . . . . 10-59
Inspection . . . . . . . . . . . . . . . . . . 10-62
Messages . . . . . . . . . . . . . . . . . . . . 5-41
Pressure Light . . . . . . . . . . . . . . . . 5-26
Pressure Monitor System . . . 10-58

Black plate (11,1)Chevrolet Express Owner Manual - 2012
INDEX i-11
Tires (cont'd)Rotation . . . . . . . . . . . . . . . . . . . . 10-62
Secondary Latch System . . . 10-83
Sidewall Labeling . . . . . . . . . . . 10-50
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-54
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-68
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . 10-69
Wheel Replacement . . . . . . . . 10-70
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-64
Tow/Haul Mode . . . . . . . . . . . . . . . . 9-32
Tow/Haul Mode Light . . . . . . . . . . 5-25
Towing
Driving Characteristics . . . . . . . . 9-46
Equipment . . . . . . . . . . . . . . . . . . . . 9-55
General Information . . . . . . . . . . 9-46
Recreational Vehicle . . . . . . . . 10-90
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-50
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-90 Traction
Control System (TCS)/
StabiliTrak
®Light . . . . . . . . . . . . 5-26
Trailer Tow Mirrors . . . . . . . . . . . . . . . . . . . 2-14
Trailer Towing . . . . . . . . . . . . . . . . . 9-50
Transmission Automatic . . . . . . . . . . . . . . . 9-25, 9-28
Fluid, Automatic . . . . . 10-11, 10-13
Messages . . . . . . . . . . . . . . . . . . . . 5-42
Transportation Program,
Courtesy . . . . . . . . . . . . . . . . . . . . 13-14
Trip Odometer . . . . . . . . . . . . . . . . . 5-13
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-5
U
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 10-68
Using This Manual . . . . . . . . . . . . . . . . iv
V
Vehicle Canadian Owners . . . . . . . . . . . . . . . iii
Control . . . . . . . . . . . . . . . . . . . . . . . . 9-3
IdentificationNumber (VIN) . . . . . . . . . . . . . . . 12-1
Load Limits . . . . . . . . . . . . . . . . . . . 9-11
Messages . . . . . . . . . . . . . . . . . . . . 5-34
Personalization . . . . . . . . . . . . . . . 5-42
Reminder Messages . . . . . . . . . . 5-42
Remote Start . . . . . . . . . . . . . . . . . . 2-5
Security . . . . . . . . . . . . . . . . . . . . . . 2-12
Towing . . . . . . . . . . . . . . . . . . . . . . 10-90
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . 10-56
Vehicle Identification
Service Parts IdentificationLabel . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Ventilation, Air . . . . . . . . . . . . . . . . . . 8-8
Visors . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Voltmeter Gauge . . . . . . . . . . . . . . 5-16