2012 CHEVROLET CRUZE service

Black plate (15,1)Chevrolet Cruze Owner Manual - 2012
Service and Maintenance 11-15
Maintenance Replacement Parts
Replacement parts identified here by name, part number, or specification can be obtained from your dealer.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter
1.4L L4 Engine 13272719 AC3144C
1.8L L4 Engine 13272720 AC3145C
Engine Oil Filter 1.4L L4 Engine 93185674 PF2257G
1.8L L4 Engine 93185674 PF2257G
Passenger Compartment Air Filter Element 13271191 CF176
Spark Plugs 1.4L L4 Engine 55576026 41–117
1.8L L4 Engine 55580961 41–120
Wiper Blades Driver –60.0 cm (23.6 in) 96910777 —
Passenger –45.0 cm (17.7 in) 96910780 —

Black plate (16,1)Chevrolet Cruze Owner Manual - 2012
11-16 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and
the type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

Black plate (17,1)Chevrolet Cruze Owner Manual - 2012
Service and Maintenance 11-17
DateOdometer
Reading Serviced By Services Performed

Black plate (18,1)Chevrolet Cruze Owner Manual - 2012
11-18 Service and Maintenance
DateOdometer
Reading Serviced By Services Performed

Black plate (19,1)Chevrolet Cruze Owner Manual - 2012
Service and Maintenance 11-19
DateOdometer
Reading Serviced By Services Performed

Black plate (20,1)Chevrolet Cruze Owner Manual - 2012
11-20 Service and Maintenance
DateOdometer
Reading Serviced By Services Performed

Black plate (1,1)Chevrolet Cruze Owner Manual - 2012
Technical Data 12-1
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-4
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
on page 12‑2 for the vehicle's
engine code.
Service Parts
Identification Label
This label, on the inside of the glove
box, has the following information:
.Vehicle Identification
Number (VIN).
.Model designation.
.Paint information.
.Production options and special
equipment.
Do not remove this label from the
vehicle.

Black plate (1,1)Chevrolet Cruze Owner Manual - 2012
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-6
Scheduling Service Appointments . . . . . . . . . . . . . . 13-8
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-8
Collision Damage Repair . . . . 13-9
Service Publications Ordering Information . . . . . . 13-12
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-15
Navigation System . . . . . . . . . 13-15
Radio Frequency Identification (RFID) . . . . . . . 13-16
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.