
Black plate (41,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Infotainment System 7-41
Tips and Troubleshooting Chart (cont'd)
ProblemRecommended Action
Sometimes the wireless headphone audio cuts out or
buzzes. Check for obstructions, low batteries, reception range,
and interference from cellular telephone towers, or use a
cellular telephone in the vehicle.
Check that the headphones are on correctly using
the L (left) and R (right) on the headphones.
The remote and/or the headphones are lost. See your dealer for assistance.
The DVD is playing, but there is no picture or sound. Check that the RSE video screen is sourced to the DVD player.
DVD Display Error Messages
The DVD display error message
depends on the radio that is in the
vehicle. The video screen can
display one of the following:
Disc Load/Eject Error:This
message displays when there are
disc load or eject problems.
Disc Format Error: This message
displays if the disc is inserted with
the disc label wrong side up, or if
the disc is damaged. Disc Region Error:
This message
displays if the disc is not from a
correct region.
No Disc Inserted: This message
displays if no disc is present
when
Zis pressed on the radio.
DVD Distortion
Video distortion can occur when
operating cellular phones, scanners,
CB radios, Global Positioning Systems (GPS)*, two-way radios,
mobile fax machines, or walkie
talkies.
It might be necessary to turn off the
DVD player when operating one of
these devices in or near the vehicle.
*Excludes the OnStar
®System.
Cleaning the RSE Overhead
Console
When cleaning the RSE overhead
console surface, use only a clean
cloth dampened with clean water.

Black plate (43,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Infotainment System 7-43
along with a disc indicator, and
playback starts. If the disc is
inserted incorrectly, the DVD player
ejects the disc and No Disc
displays.
Some DVDs do not allow fast
forwarding or skipping of the
copyright information or previews.
If the DVD does not begin playing at
the main title, refer to the on-screen
instructions.
The DVD player can be controlled
by using the buttons located below
the video display screen or by using
the buttons on the system’s remote
control. See “Remote Control” later
for more information.
The following discs are compatible
with the DVD player:
.DVD-Video: A DVD that has
video.
.CD-DA: A CD that has music or
sound content only.
.CD-Video: A CD that has a
movie.
.CD-R/RW: A disc that has
audio files such as CD-R with
downloaded MP3 files, MPEG,
or JPEG files.
The DVD player and discs are
coded by global region. The DVD
players are set to Region 1. Discs
with other region codes will not work
in the players.
If an error message displays on the
video screen, see “DVD Messages”
later in this section.
While the vehicle is moving,
passengers should not unfasten
their safety belts to make
adjustments to the video screen
control buttons. See Safety Belts on
page 3‑17. Use the remote control
for any necessary adjustments.
See “Remote Control” later in this
section.
POWER
O: Press to turn the
power on or off. Each video
screen can be powered on or off
independently. EJECT
X:
Press to eject a disc
from the DVD slot.
If a disc is ejected from the player,
but not removed, it will automatically
reload into the player. Another way
to reload a disc that has been
ejected, but not removed from the
DVD player, is to press the eject
button or the play button.
PLAY
r: Press this button located
below the video display screen to
start playback of a disc. On DVDs
and video CDs with playback
control (PBC), menu screens can
display automatically. It might be
necessary to press the play button
again to begin play.
There is a play position memory
feature for DVD and video CD only.
If the DVD player is turned off and
then turned back on, the DVD
player resumes playback where
the disc stopped. The play position
memory is erased if the disc is
removed.

Black plate (44,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
7-44 Infotainment System
STOPc:Press once to stop
playing a DVD.
There is a pre-stop feature for DVD
and video CD only. This feature
resumes playback of the disc where
it was stopped. Press the stop
button once during disc playback
and
cdisplays on the DVD startup
screen. This icon disappears after a
few seconds. Press the stop button
a second time, or eject the disc, to
cancel the pre-stop feature and to
clear the disc position memory.
SOURCE: Press to select between
Monitor 3, Monitor 4, or the
AV INPUT.
Each video display screen can be
adjusted independently, as well as
display information from both DVD
players and both A/V inputs. Infrared Remote Sensor:
Located
in the top center of the video display
screen. Do not block the signal from
the remote to the sensor.
Infrared Transmitters: Located in
the top center of the video display
screen. Do not block the signal from
the headphones to the transmitter.
Video Display Screen: Located on
the back of each headrest.
AV OUTPUT (Audio/Video Output
Jack): Located on the lower left
side of the screen and is identified
on the video screen panel as the AV
OUTPUT.
Headphone Jack: Wired
headphones can be plugged
into the headphone jack with
one-eighth inch stereo plugs. AV INPUT: (Audio/Video Input
Jack):
The audio/video input jack
is located below the video display
screen and allows viewing of
auxiliary sources such as portable
DVD players, game stations,
or video cameras, on each screen..Video Input —The yellow
connector is used for video
input.
.L Audio —The white connector
is used for the left side audio.
.R Audio —The red connector is
used for the right side audio.
Level Lock and Release Latch:
The viewing angle of the video
screen can be adjusted by releasing
the latch and gently moving the
screen. Then lock it into a secure
position.

Black plate (45,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Infotainment System 7-45
Vehicle Speakers
Audio from the DVD player or an
auxiliary device can be heard
through the vehicle speakers or the
wireless/wired headphones, while
the radio is tuned to one of the
six frequencies selected on the
Sound Around portion of the
system’s remote control. See
“Remote Control” later in this
section.
Only one audio source can be heard
through the vehicle’ s speakers at a
time. The audio source being used
is specified by the A/V (audio/video)
source selected on the driver side
head restraint video display screen.
To turn the RSE system audio
output to the vehicle’s speakers,
press Sound Around ON, on the
system’ s remote control. The
audio from the RSE system can be
heard through the wireless/wired
headphones and the vehicle’s
speakers at the same time. The volume on the radio can vary
when switching between the radio,
CD, DVD, MP3, or an auxiliary
device.
Wireless Headphones
The two wireless headphones
included with the Headrest DVD
RSE system will only work with the
Headrest DVD RSE system and are
marked for channel 3 and 4. The
wireless headphones must be
used within a line of sight of the
transmitter that is located above the
video display screen.
3‐4 Channel Selector:
This is
located on the right earpiece.
Either Channel 3 or 4 can be
selected with the channel
selector. The driver side monitor
is designated as Channel 3, and
the passenger side as Channel 4.
Set the channel selector switch
according to the video display
screen being viewed. The message, “To listen to this monitor tune your
headphones to Channel 3 (or 4)”
displays for five seconds then
disappears when the video display
screen is turned on.
OFF/ON (Power):
Turn the power
switch located on the earpiece to
turn the wireless headphones on or
off. Each headphone has a light to
indicate ON. If the light does not
come on, the batteries may need
to be replaced. See “Battery
Replacement” underRear Seat
Entertainment (RSE) System
(Overhead) on page 7‑32 orRear
Seat Entertainment (RSE) System
(Headrest DVD) on page 7‑42 for
more information.
The headphones shut off
automatically if the RSE system
is turned off or if the headphones
are out of range of the transmitter
for more than three minutes.

Black plate (47,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Infotainment System 7-47
SETUP:Press to change the
default settings, see “Using the RSE
On-Screen Display (OSD) Menus”
later in this manual. There are four
main menu screens, each screen
displays a menu to select different
setting options. The screens are:
1. General Setup —adjusts screen
settings.
2. Audio Setup —sets the
language.
3. Preference Screen —sets the
subtitles and parental controls.
4. Password Setup —allows a
password to be set.
Press SETUP again to exit.
EJECT
X: Press to eject or
reload a disc.
DVD-Video Screen 3: Press the
DVD button located under 3 to
transmit IR codes for DVD mode on
Video Screen 3.
TV-Video Screen 3: This button is
not used with the system. DVD-Video Screen 4:
Press the
DVD button located under 4 to
transmit IR codes for DVD mode on
Video Screen 4.
TV-Video Screen 4: This button is
not used with the system.
SOUND AROUND ON/OFF: Press
to turn the FM Transmitter power on
or off.
MUTE
>(For DVD Only): Press to
turn off the headphone sound. Press
again to turn the sound on again.
PIX (Picture Selection): Press
to adjust the picture’s On Screen
Display (OSD). Each time this
button is pressed, the picture
adjustment OSD, cycles
through bars for BRIGHTNESS,
CONTRAST, COLOR, and TINT.
Use the right/left navigation arrows
to adjust the setting. This feature
automatically shuts off id another
button is pressed or adjustments
are not made within six seconds. SOUND AROUND SELECT:
Press
to select an FM transmitter channel.
The SOUND AROUND SELECT
lets the DVD audio play over the
vehicle’s sound system by tuning
the radio to one of the six FM
frequencies listed below.
.CH1 : 88.3MHz
.CH2 : 88.7MHz
.CH3 : 89.1MHz
.CH4 : 89.5MHz
.CH5 : 89.9MHz
.CH6 : 90.3MHz
MENU: Press to enter the DVD
disc menu while the disc is playing.
Q,R,q,r(Navigation Arrows):
Press to navigate through menus.
ENTER: Press to enter a selected
function or to begin playback of
the disc.

Black plate (48,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
7-48 Infotainment System
REPEAT7:Press to repeat
part or all of a chapter, title, track,
or the entire disc after using the
A‐B button to setup repeat preset
sections.
RETURN
8: This button is not
used with the system.
A‐B: This button is used to setup
repeat preset sections. Press this
button once while the disc is playing
to select the starting position. Press
a second time to select the end
position. Press a third time to turn
the function off. To view the preset
section, press
7.
AUTO MEMORY: This button is not
used with the system.
SEARCH/SKIP: This button is not
used with the system.
ERASE/ADD: This button is not
used with the system.
R-S: This button is not used with
the system. TITLE:
Press to enter the disc
title mode. The title feature is
disc-specific, and may not be
available on all discs.
SUBTITLE: Press to change the
subtitle language to another
available language or to turn
subtitles off.
ANGLE: Press to select a different
viewing angle for discs that are
recorded with different camera
angles.
AUDIO: Press to select a different
language for discs that are recorded
with different languages.
0‐9 (Numbers): The numbers
located on the lower left side of the
remote control can be used to enter
numbered menu options, channels,
or track numbers.
GOTO: Press to enter the GOTO
menu to choose a desired title,
chapter, track, or song inside
the disc. DISPLAY:
Press to scroll through
display information on the upper left
corner of the screen, such as title,
chapter/track, time elapsed, and
time remaining, or to turn off the
display
PROGRAM: Press to edit a
playback program containing
desired titles in the DVD or tracks
in the CD-DA.
3D: Press to change between
different 3D audio modes for DVD
or CD.
The options for DVD are: Off, Rock,
Pop, Live, Dance, Techno, Classic,
and Soft.
The options for CD are: Off,
Concert, Living room, Hall,
Bathroom Cave, Arena, and
Church.
RANDOM: Press to play titles
randomly.
PLAY/PAUSE
r/j: Press to start
playback of the disc, or to pause
playback.

Black plate (53,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Infotainment System 7-53
4. At the Old Password option,enter the old password or the
default password (136900).
5. At the New Password option, enter the new password (six
digits) using numeric buttons.
6. At the Confirm PWD option, confirm the new password by
entering the new password
again.
7. Scroll to the OK button and press ENTER. The message
“Your password has been
changed” displays.
Playing Audio CD
When an audio CD is playing, the
display shows the current track and
the amount of time that track has
been playing, the total amount of
time on the disc, and the current
time running on the disc.
DISPLAY: Press to choose from
the following display options:
1. Press DISPLAY once and Single Elapsed appears along with the
current track playing and the
length of time for that track.
2. Press DISPLAY twice and Single Remain appears along with the
current track playing and the
amount of time left on the track.
3. Press DISPLAY three times and Total Elapsed appears along
with the current track playing
and the total time that has
played on the CD. 4. Press DISPLAY four times and
Total Remain appears along with
the current track playing and the
amount of time left on the CD.
REPEAT: Press to toggle between
Track and All. The default for repeat
is OFF.
.Track repeats the track that is
playing.
.All repeats the disc that is
playing.
Playing MP3 CD
MP3 is the format for storing digital
audio. An audio CD quality song
can be compressed into the MP3
format with very little loss of quality,
while taking up much less space.
CD-R/RW discs that have been
encoded in MP3 format can be
played on the DVD player. See MP3
on page 7‑28 for more information.

Black plate (55,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Infotainment System 7-55
Tips and Troubleshooting Chart
ProblemRecommended Action
IR Sensor
Inoperative
.Check that the batteries are good in the remote control.
.Check that the remote Control IR Sensor is not blocked.
.Aim the remote control toward the IR Sensor being
controlled.
.Select the correct screen, 3 or 4.
No picture
.Check that the correct video input mode is selected.
.Check that the video cable is plugged into the jack
securely.
No Sound
.Check that the correct audio input mode is selected.
.Check that the audio cable is securely plugged into
the jack.
Cleaning the Video Screens
The video display screens are
made of a specially coated glass
and can be scratched or damaged
by abrasive products, solvents,
or ammonia-based window
cleaners. Clean with a soft, lint-free,
cotton cloth that has been slightly dampened with warm water. Dry the
screens by wiping with a clean dry
cotton cloth.
Cleaning the Components
Use care when touching or cleaning
the components such as the DVD
player or the discs.Do not use DVD lens cleaners for
DVD players because the lens of
the DVD optics can become
contaminated by lubricants.
Handle CDs and DVDs carefully.
Store them in their original cases or
other protective cases and away
from direct sunlight and dust. The
DVD player scans the bottom
surface of the disc. If the surface of
a CD or DVD is damaged, such as
cracked, broken, or scratched, the
CD or DVD may not play properly or
not at all. If the surface of a CD or
DVD is soiled, take a soft, lint free
cloth or dampen a clean, soft cloth
in a mild, neutral detergent solution
mixed with water, and clean it. Make
sure the wiping process starts from
the center to the edge.
Do not touch the bottom side of a
CD or DVD while handling it; this
could damage the surface. Pick up
CDs or DVDs by grasping the outer
edges or the edge of the hole and
the outer edge.