Black plate (57,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Vehicle Care 10-57
.Operating electronic devices or
being near facilities using radio
wave frequencies similar to the
TPMS could cause the TPMS
sensors to malfunction.
If the TPMS is not functioning
properly, it cannot detect or signal a
low tire condition. See your dealer
for service if the TPMS malfunction
light and DIC message comes on
and stays on.
TPMS Sensor Matching
Process
Each TPMS sensor has a unique
identification code. The identification
code needs to be matched to a new
tire/wheel position after rotating the
vehicle’s tires or replacing one or
more of the TPMS sensors. The
TPMS sensor matching process
should also be performed after
replacing a spare tire with a road
tire containing the TPMS sensor.
The malfunction light and the DIC
message should go off at the next
ignition cycle. The sensors are
matched to the tire/wheel positions, using a TPMS relearn tool, in the
following order: driver side front tire,
passenger side front tire, passenger
side rear tire, and driver side rear.
See your dealer for service or to
purchase a relearn tool.
There are two minutes to match
the first tire/wheel position, and
five minutes overall to match all
four tire/wheel positions. If it takes
longer, the matching process stops
and must be restarted.
The TPMS sensor matching process
is outlined below:
1. Set the parking brake.
2. Turn the ignition to ON/RUN with
the engine off.
3. Press
QandKon the
Remote Keyless Entry (RKE)
transmitter at the same time for
approximately five seconds. The
horn sounds twice to signal the
receiver is in relearn mode and
TIRE LEARNING ACTIVE
message displays on the DIC
screen. 4. Start with the driver side
front tire.
5. Place the relearn tool against the tire sidewall, near the valve
stem. Then press the button
to activate the TPMS sensor.
A horn chirp confirms that the
sensor identification code has
been matched to this tire and
wheel position.
6. Proceed to the passenger side front tire, and repeat the
procedure in Step 5.
7. Proceed to the passenger side rear tire, and repeat the
procedure in Step 5.
8. Proceed to the driver side rear tire, and repeat the procedure
in Step 5. The horn sounds
two times to indicate the sensor
identification code has been
matched to the driver side rear
tire, and the TPMS sensor
matching process is no longer
active. The TIRE LEARNING
ACTIVE message on the DIC
display screen goes off.
Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
13-4 Customer Information
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑5
or Customer Assistance Offices
(Mexico) on page 13‑6 for more
information.
Black plate (17,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Customer Information 13-17
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service (U.S. and
Canada) on page 13‑8orRoadside
Service (Mexico) on page 13‑10.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3‑34.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty. Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist
on Genuine GM parts. Remember,
if the vehicle is leased, you may
be obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision
policy repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
i-4 INDEX
Dual Automatic ClimateControl System . . . . . . . . . . . . . . . . 8-1
DVD Rear SeatEntertainment
System . . . . . . . . . . . . . . . . 7-32, 7-42
DVD/CD Player . . . . . . . . . . . . . . . . 7-18
E
E85 Fuel . . . . . . . . . . . . . . . . . . . . . . . 9-53
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . 9-68
Electrical System
Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-39
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-38
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . 10-43
Overload . . . . . . . . . . . . . . . . . . . 10-37
Emergency, OnStar
®. . . . . . . . . . 14-2
Engine Air Cleaner/Filter . . . . . . . . . . . 10-14
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 5-16
Compartment Overview . . . . . . . 10-6 Engine (cont'd)
Coolant . . . . . . . . . . . . . . . . . . . . . 10-16
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-13
Cooling System . . . . . . . . . . . . . 10-15
Cooling System Messages . . . 5-31
Drive Belt Routing . . . . . . . . . . . . 12-3
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-28
Fan . . . . . . . . . . . . . . . . . . . . . . . . . 10-22
Heater . . . . . . . . . . . . . . . . . . . . . . . . 9-24
Overheated Protection Operating Mode . . . . . . . . . . . 10-21
Overheating . . . . . . . . . . . . . . . . 10-19
Power Messages . . . . . . . . . . . . . 5-32
Pressure Light . . . . . . . . . . . . . . . . 5-22
Running While Parked . . . . . . . . 9-29
Starting . . . . . . . . . . . . . . . . . . . . . . . 9-23
Engine Oil
Life System . . . . . . . . . . . . . . . . . 10-10
Messages . . . . . . . . . . . . . . . . . . . . 5-32
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-9
Equipment, Towing . . . . . . . . . . . . 9-64
Event Data Recorders . . . . . . . . 13-20
Exit Lighting . . . . . . . . . . . . . . . . . . . . 6-9
Extender, Safety Belt . . . . . . . . . . 3-26
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . 6-5
F
Fan Engine . . . . . . . . . . . . . . . . . . . . . . 10-22
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Filter, Engine Air Cleaner . . . . . . . . . 10-14
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-5
Flashers, Hazard Warning . . . . . . 6-7
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-65 Changing . . . . . . . . . . . . . . . . . . . 10-74
Floor Mats . . . . . . . . . . . . . . . . . . .10-103
Fluid Automatic Transmission . . . . .10-11
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-25
Power Steering . . . . . . . . . . . . . 10-22
Washer . . . . . . . . . . . . . . . . . . . . . 10-23
Fog Lamps Bulb Replacement . . . . . . . . . . . . . 6-8
Front Axle . . . . . . . . . . . . . . . . . . . . 10-28
Front Fog Lamp
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Front Seats Heated and Ventilated . . . . . . . . . 3-7
Black plate (7,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
INDEX i-7
Lights (cont'd)High/Low Beam Changer . . . . . . 6-5
Safety Belt Reminders . . . . . . . . 5-13
Security . . . . . . . . . . . . . . . . . . . . . . 5-22
Tire Pressure . . . . . . . . . . . . . . . . . 5-21
Tow/Haul Mode . . . . . . . . . . . . . . . 5-20
Traction Control System
(TCS)/StabiliTrak
®. . . . . . . . . . 5-21
Locking Rear Axle . . . . . . . . . . . . . 9-39
Locks
Automatic Door . . . . . . . . . . . . . . . . 2-8
Delayed Locking . . . . . . . . . . . . . . . 2-7
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Lockout Protection . . . . . . . . . . . . . 2-8
Power Door . . . . . . . . . . . . . . . . . . . . 2-7
Safety . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Loss of Control . . . . . . . . . . . . . . . . . 9-5
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . 3-51
Lumbar Adjustment . . . . . . . . . . . . . 3-3 Front Seats . . . . . . . . . . . . . . . . . . . . 3-3
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . .11-16
Maintenance Schedule Recommended Fluidsand Lubricants . . . . . . . . . . . . .11-13
Malfunction Indicator Lamp . . . . 5-16
Manual Mode . . . . . . . . . . . . . . . . . . 9-32
Map Data Updates . . . . . . . . . . . . . 7-96
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . 7-60
Memory Features . . . . . . . . . . . . . . . 1-7
Memory Seats . . . . . . . . . . . . . . . . . . 3-5
Menu
Configure . . . . . . . . . . . . . . . . . . . . . 7-81
Messages Airbag System . . . . . . . . . . . . . . . . 5-36
Anti-theft Alarm System . . . . . . . 5-36
Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . . 5-29
Brake System . . . . . . . . . . . . . . . . 5-29
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-30
Engine Cooling System . . . . . . . 5-31 Messages (cont'd)
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-32
Engine Power . . . . . . . . . . . . . . . . 5-32
Fuel System . . . . . . . . . . . . . . . . . . 5-33
Key and Lock . . . . . . . . . . . . . . . . . 5-33
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Object Detection System . . . . . 5-33
Ride Control System . . . . . . . . . . 5-34
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
Transmission . . . . . . . . . . . . . . . . . 5-37
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-29
Vehicle Reminder . . . . . . . . . . . . . 5-37
Washer Fluid . . . . . . . . . . . . . . . . . 5-37
Mirrors
Automatic Dimming . . . . . . . . . . . 2-18
Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . 2-18
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-16
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-17
Park Tilt . . . . . . . . . . . . . . . . . . . . . . 2-18
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . 10-54
MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28
Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
i-8 INDEX
N
NavigationDestination . . . . . . . . . . . . . . . . . . . 7-66
Symbols . . . . . . . . . . . . . . . . . . . . . . 7-61
Using the System . . . . . . . . . . . . . 7-58
Vehicle Data Recordingand Privacy . . . . . . . . . . . . . . . 13-22
Navigation, OnStar
®. . . . . . . . . . . 14-2
New Vehicle Break-In . . . . . . . . . . 9-21
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-33
Object Detection, Side Blind Zone Alert (SBZA) . . . . . . . . . . . 9-45
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-12 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 9-6
Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5 Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-7
Engine Oil Life System . . . . . 10-10
Messages . . . . . . . . . . . . . . . . . . . . 5-32
Pressure Light . . . . . . . . . . . . . . . . 5-22
Older Children, Restraints . . . . . 3-43
Online Owner Center . . . . . . . . . . 13-7
OnStar
®
Additional Information . . . . . . . . 14-5
Connections . . . . . . . . . . . . . . . . . . 14-4
Diagnostics . . . . . . . . . . . . . . . . . . . 14-5
Emergency . . . . . . . . . . . . . . . . . . . 14-2
Navigation . . . . . . . . . . . . . . . . . . . . 14-2
Overview . . . . . . . . . . . . . . . . . . . . . 14-1
Security . . . . . . . . . . . . . . . . . . . . . . 14-2
OnStar
®System . . . . . . . . . . . . . . . 1-23
Ordering Service Publications . . . . . . . . 13-18
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Overheated Engine
Protection
Operating Mode . . . . . . . . . . . . . 10-21
Overheating, Engine . . . . . . . . . . 10-19
Overview, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Overview, OnStar
®. . . . . . . . . . . . 14-1
P
Park
Shifting into . . . . . . . . . . . . . . . . . . . 9-26
Shifting out of . . . . . . . . . . . . . . . . . 9-27
Park Tilt Mirrors . . . . . . . . . . . . . . . . 2-18
Parking
Assist, Ultrasonic . . . . . . . . . . . . . 9-43
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-35
Brake and P (Park)Mechanism Check . . . . . . . . 10-31
Over Things That Burn . . . . . . . 9-27
Black plate (12,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
i-12 INDEX
Storing the Tire Sealantand Compressor Kit . . . . . . . . . 10-74
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-14
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-22
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Symbols, Navigation . . . . . . . . . . . 7-61
System Infotainment . . . . . . . . . . . . . . . . . . . 7-2
Roof Rack . . . . . . . . . . . . . . . . . . . . . 4-3
System Needs Service, If . . . . . . 7-96
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-12
Text Telephone (TTY) Users . . . 13-6
Theft-Deterrent Systems . . . . . . . 2-15
Immobilizer . . . . . . . . . . . . . . . . . . . 2-15
Third-Row Seats . . . . . . . . . . . . . . . 3-14
Throttle, Adjustable . . . . . . . . . . . . 9-21 Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Tires
Buying New Tires . . . . . . . . . . . 10-60
Chains . . . . . . . . . . . . . . . . . . . . . . 10-65
Changing . . . . . . . . . . . . . . . . . . . 10-74
Designations . . . . . . . . . . . . . . . 10-48
Different Size . . . . . . . . . . . . . . . 10-62
Full-Size Spare . . . . . . . . . . . . . 10-87
If a Tire Goes Flat . . . . . . . . . . 10-65
Inflation Monitor System . . . . 10-55
Inspection . . . . . . . . . . . . . . . . . . 10-58
Messages . . . . . . . . . . . . . . . . . . . . 5-36
Pressure . . . . . . . . . . . . . . . . . . . . 10-53
Pressure Light . . . . . . . . . . . . . . . . 5-21
Pressure Monitor System . . . 10-54
Rotation . . . . . . . . . . . . . . . . . . . . 10-58
Sealant andCompressor Kit . . . . . . . . . . . 10-67
Sealant and Compressor Kit, Storing . . . . . . . . . . . . . . . . 10-74 Tires (cont'd)
Secondary Latch System . . . 10-85
Sidewall Labeling . . . . . . . . . . . 10-47
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-49
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-62
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-64
Wheel Replacement . . . . . . . . 10-64
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-59
Tow/Haul Mode . . . . . . . . . . . . . . . . 9-33
Tow/Haul Mode Light . . . . . . . . . . 5-20
Towing Driving Characteristics . . . . . . . . 9-57
Equipment . . . . . . . . . . . . . . . . . . . . 9-64
General Information . . . . . . . . . . 9-57
Recreational Vehicle . . . . . . . . 10-93