2012 CADILLAC ESCALADE EXT radio
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Black plate (1,1)Cadillac Escalade EXT Owner Manual - 2012
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-14
Service Publications Ordering Information . . . . . . 13-17
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-19
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-20
Navigation System . . . . . . . . . 13-20
Radio Frequency Identification (RFID) . . . . . . . 13-21
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-21
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
your dealership or the general
manager.
Page 471 of 494
Black plate (19,1)Cadillac Escalade EXT Owner Manual - 2012
Customer Information 13-19
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1‐888‐446‐2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
This GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, the vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer technician
service the vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that will
assist in understanding how a
vehicle's systems performed. The
EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in the
vehicle were operating.
.Whether or not the driver and
passenger safety belts were
buckled/fastened.
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal.
.How fast the vehicle was
traveling.
Page 473 of 494
Black plate (21,1)Cadillac Escalade EXT Owner Manual - 2012
Customer Information 13-21
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not causeharmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Page 480 of 494
Black plate (6,1)Cadillac Escalade EXT Owner Manual - 2012
14-6 OnStar
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar’s
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond
OnStar ’s control may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming. See
Radio Frequency Statement on
page 13‑21 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Push
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf,
hard‐of‐hearing, or speech‐impaired
customers while in the vehicle. The
available dealer‐installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn‐by‐Turn Navigation.
Onstar.com
The website provides access to
account information, manages the
OnStar subscription, and allows
viewing of videos of each service.
Get subscription plan pricing and
sign up for OnStar Vehicle
Diagnostics. Click on the “My
Account” tab on the home page.
Page 483 of 494
Black plate (1,1)Cadillac Escalade EXT Owner Manual - 2012
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-2
Accessory Power . . . . . . . . . . . . . . 9-27
Active Fuel Management
®. . . . . 9-30
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . 9-67
Additional Information, OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-5
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . 9-23
Adjustments Lumbar, Front Seats . . . . . . . . . . . 3-3
Air Cleaner/Filter, Engine . . . . . 10-14
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-6
Airbag Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 3-30
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 3-32
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . 3-24
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 3-26
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-24 Airbag System (cont'd)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . 3-25
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-22
Where Are the Airbags? . . . . . . 3-21
Airbags Passenger Status Indicator . . . 5-14
Readiness Light . . . . . . . . . . . . . . 5-13
Servicing Airbag-EquippedVehicles . . . . . . . . . . . . . . . . . . . . . 3-30
System Check . . . . . . . . . . . . . . . . 3-19
Alarm System Anti-theft . . . . . . . . . . . . . . . . . . . . . . 2-16
All-Wheel Drive . . . . . . . . . 10-27, 9-36
AM-FM Radio . . . . . . . . . . . . . . . . . . . 7-9
Antenna Satellite Radio . . . . . . . . . . . . . . . . 7-18
Anti-theft Alarm System . . . . . . . . . . . . . . . . 2-16
Alarm System Messages . . . . . 5-34
Antilock Brake System (ABS) . . . . . . . . . . . . . . . . 9-36
Warning Light . . . . . . . . . . . . . . . . . 5-19 Appearance Care
Exterior . . . . . . . . . . . . . . . . . . . . . 10-82
Interior . . . . . . . . . . . . . . . . . . . . . . 10-85
Armrest Storage . . . . . . . . . . . . . . . . 4-1
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Audio Players CD/DVD . . . . . . . . . . . . . . . . . . . . . . 7-18
MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27
Audio System Fixed Mast Antenna . . . . . . . . . . 7-18
Radio Reception . . . . . . . . . . . . . . 7-17
Rear Seat (RSA) . . . . . . . . . . . . . 7-40
Theft-Deterrent Feature . . . . . . . . 7-3
Automatic Dimming Mirrors . . . . . . . . . . . . . . 2-20
Door Locks . . . . . . . . . . . . . . . . . . . . 2-8
Headlamp System . . . . . . . . . . . . . 6-6
Level Control . . . . . . . . . . . . . . . . . 9-42
Automatic Transmission . . . . . . . 9-31 Fluid . . . . . . . . . . . . . . . . . . . . . . . . .10-11
Manual Mode . . . . . . . . . . . . . . . . . 9-34
Shift Lock ControlFunction Check . . . . . . . . . . . 10-30
Auxiliary Devices . . . . . . . . . . . . . . 7-30
Axle, Front . . . . . . . . . . . . . . . . . . . . 10-28
Axle, Rear . . . . . . . . . . . . . . . . . . . . 10-28
Page 491 of 494
Black plate (9,1)Cadillac Escalade EXT Owner Manual - 2012
INDEX i-9
Pregnancy, Using SafetyBelts . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 13-21
Problems with Route Guidance . . . . . . . . . . . . . . . . . . . . 7-78
Program Courtesy Transportation . . . . 13-13
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-2
R
Radio Frequency
Identification (RFID) . . . . . . . . 13-21
Statement . . . . . . . . . . . . . . . . . . 13-21
Radios AM-FM Radio . . . . . . . . . . . . . . . . . . 7-9
CD/DVD Player . . . . . . . . . . . . . . . 7-18
Reception . . . . . . . . . . . . . . . . . . . . 7-17
Satellite . . . . . . . . . . . . . . . . . . . . . . . 7-16
Reading Lamps . . . . . . . . . . . . . . . . . 6-9
Rear Axle . . . . . . . . . . . . . . . . . . . . . 10-28 Locking . . . . . . . . . . . . . . . . . . . . . . . 9-41 Rear Seat Audio (RSA)
System . . . . . . . . . . . . . . . . . . . . . . . 7-40
Rear Seat Entertainment System . . . . . . . . . . . . . . . . . . . . . . . 7-31
Rear Seat Audio (RSA) . . . . . . . 7-40
Rear Seats . . . . . . . . . . . . . . . . . . . . . 3-8
Rear Vision Camera (RVC) . . . . 9-47
Rearview Mirror Automatic Dimming . . . . . . . . . . . 2-21
Reclining Seatbacks . . . . . . . . . . . . 3-4
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 9-51
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . 11-12
Records Maintenance . . . . . . . . . . . . . . . . .11-15
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . 10-81
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . 13-7
Remote Keyless Entry
(RKE) System . . . . . . . . . . . . . 2-2, 2-3
Remote Vehicle Start . . . . . . . . . . . 2-5 Replacement
Glass . . . . . . . . . . . . . . . . . . . . . . . 10-31
Replacement Bulbs . . . . . . . . . . . 10-35
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-32
Maintenance . . . . . . . . . . . . . . . . .11-14
Replacing Airbag System . . . . . . 3-32
Replacing LATCH System
Parts after a Crash . . . . . . . . . . . 3-47
Replacing Safety Belt System Parts after a Crash . . . 3-18
Reporting Safety Defects Canadian Government . . . . . . 13-18
General Motors . . . . . . . . . . . . . 13-19
U.S. Government . . . . . . . . . . . 13-18
Restraints
Where to Put . . . . . . . . . . . . . . . . . 3-39
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 9-27
Ride Control Systems Messages . . . . . . . . . . . . . . . . . . . . 5-32
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 9-11
Roadside Service . . . . . . . . 13-7, 13-9
Page 492 of 494
Black plate (10,1)Cadillac Escalade EXT Owner Manual - 2012
i-10 INDEX
RoofSunroof . . . . . . . . . . . . . . . . . . . . . . . 2-25
Roof Rack System . . . . . . . . . . . . . 4-12
Rotation, Tires . . . . . . . . . . . . . . . . 10-55
Routing, Engine Drive Belt . . . . . 12-3
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 9-31
S
Safety Belts . . . . . . . . . . . . . . . . . . . 3-10
Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Extender . . . . . . . . . . . . . . . . . . . . . . 3-17
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . 3-11
Lap-Shoulder Belt . . . . . . . . . . . . 3-12
Reminders . . . . . . . . . . . . . . . . . . . . 5-12
Replacing after a Crash . . . . . . 3-18
Use During Pregnancy . . . . . . . . 3-17
Safety Defects Reporting Canadian Government . . . . . . 13-18
General Motors . . . . . . . . . . . . . 13-19
U.S. Government . . . . . . . . . . . 13-18
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-8
Safety System Check . . . . . . . . . . 3-17 Satellite Radio . . . . . . . . . . . . . . . . . 7-16
Scheduling Appointments . . . . . 13-13
Seats
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated and Ventilated Front . . . 3-7
Lumbar Adjustment, Front . . . . . 3-3
Memory . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Power Adjustment, Front . . . . . . 3-3
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Reclining Seatbacks . . . . . . . . . . . 3-4
Secondary Latch System . . . . . 10-73
Securing Child
Restraints . . . . . . . . . . . . . . 3-47, 3-49
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 2-16
Security, OnStar
®. . . . . . . . . . . . . . 14-2
Service Accessories andModifications . . . . . . . . . . . . . . . . 10-2
Doing Your Own Work . . . . . . . . 10-3
Engine Soon Light . . . . . . . . . . . . 5-15
Maintenance Records . . . . . . .11-15
Maintenance, General Information . . . . . . . . . . . . . . . . . . 11-1 Service (cont'd)
Parts Identification Label . . . . . 12-1
Publications Ordering
Information . . . . . . . . . . . . . . . . 13-17
Scheduling Appointments . . . 13-13
Servicing the Airbag . . . . . . . . . . . 3-30
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . 10-30
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 9-28
Out of Park . . . . . . . . . . . . . . . . . . . 9-29
Sidemarker Bulb Replacement . . . . . . . . . . 10-34
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 6-7
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-11
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 5-20
System . . . . . . . . . . . . . . . . . . . . . . . 9-39
Start Assist, Hills . . . . . . . . . . . . . . 9-38
Start Vehicle, Remote . . . . . . . . . . 2-5
Starter Switch Check . . . . . . . . . 10-29
Starting the Engine . . . . . . . . . . . . 9-25