2012 CADILLAC ESCALADE ESV navigation system

Black plate (99,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
Infotainment System 7-99Ordering Map Data Updates The map database in the vehicle is
the most up-to-date information
available when the vehicle was
produced. The map database is
updated periodically, provided that
the map information has changed.
United States and Canada
For any questions about the system
or the update process, contact the
GM Nav Disc Center toll-free phone
number, 1-877-NAV-DISC
(1-877-628-3472) or go to the
center's website,
www.gmnavdisc.com. For any
updates or replacements, call the
GM Nav Disc Center or order the
new database online. Have the
Vehicle Identification Number (VIN)
available when ordering to ensure
the correct and most up-to-date map
database for the vehicle is sent. See
“ Vehicle Identification Number
(VIN) ” in the index of the vehicle
owner manual for more information. Mexico
For any questions about the
operation of the navigation system
or the update process, contact
General Motors of Mexico,
Customer Care Center Cadillac
toll-free phone number,
01-800-466-0805 or write to
[email protected]. Have the
Vehicle Identification Number (VIN)
available when ordering to ensure
the correct and most up-to-date
DVD map disc for the vehicle is
sent. See “ Vehicle Identification
Number (VIN) ” in the Index of the
vehicle owner manual for more
information.
After receiving the updated map
database, see your dealer for
replacement. Database Coverage
Explanations Coverage area depends upon the
map detail available. Some areas
have greater map detail than others.
The navigation system works only
as well as the information provided
on the stored map data. See Map
Data Updates on page 7 ‑ 98 on how
to obtain updated map information.

Black plate (100,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
7-100 Infotainment System
Voice Recognition The navigation system's voice
recognition allows for hands-free
operation of the navigation system,
audio system, and OnStar (if
equipped) features.
Voice recognition can be used when
the ignition is on or when Retained
Accessory Power (RAP) is active.
See Retained Accessory Power
(RAP) on page 9 ‑ 26 for more
information. To use voice recognition:
1. Press and hold SRCE located
on the steering wheel until you
hear a beep. The audio system
mutes.
2. Clearly state one of the
commands listed on the
following pages. Helpful Hints for Stating
Commands .
When a multiple command is
available, choose the command
that works best. .
Words that are in brackets are
optional. For example, for the
command Radio [band] [select]
FM, stating Radio FM or Radio
select FM are both valid
commands. .
When the system recognizes the
command the system does one
of the following:
‐ Perform the function.
‐ Ask you to confirm your
choice.
‐ Issue an error message “ Did
not recognize. Voice
Recognition Canceled. ” .
If you experience difficulty with
the system recognizing a
command, try saying it more
softly, and wait for a few
seconds after the beep,
or repeat the command.

Black plate (101,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
Infotainment System 7-101.
Background noise may cause
voice commands to be
misunderstood, including airflow
noise from wind. .
To use the voice recognition
system, the map DVD must be
loaded and the navigation
system must be on.
This system is able to recognize
commands in three different
languages. The system only
recognizes commands based on the
language selected from the Driver
Information Center (DIC). See
Driver Information Center (DIC) on
page 5 ‑ 23 for more information.
Voice Recognition Commands The following list shows all of the
voice commands available for the
navigation system with a brief
description of each. The commands
are listed with the optional words in
brackets. To use the voice
commands, refer to the instructions
listed previously. Voice Tag Commands
The following are voice tag
commands that can be accessed by
clearly stating the commands
exactly as they are written. There
are up to 40 voice tag entries for
destinations.
Navigation go to [destination],
navigation select: These
commands instruct the system to
select a destination saved under the
voice tag you have stored. The
system prompts for a destination
name then waits for you to state
the name.
If not currently driving on a route,
the system automatically creates the
voice tag destination as the final
destination. If driving on a route, the
system automatically creates the
voice tag destination as a stopover.
Up to three stopovers can be
created. Storing Voice Tags
From the address book entry
information page, press the Add
Voice tag screen button. The
system responds “ Name Please? ”
and you will have four seconds to
record a name. The system asks for
confirmation of the name before
saving it as a voice tag.
Navigation Help
This command instructs the system
to assist with navigation commands.
Display Commands
Use the following display commands
to set the display mode.
Display [set] day [mode]: Sets the
display to daytime mode.
Display [set] night [mode]: Sets
the display to night mode.
Display [set] auto [mode]: Sets
the display to automatic mode. The
system changes between day and
night mode automatically.

Black plate (103,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
Infotainment System 7-103
Phone Bluetooth For vehicles equipped with
Bluetooth capability, the system can
interact with many cell phones,
allowing: .
Placement and receipt of calls in
a hands-free mode. .
Sharing of the cell phone ’ s
address book or contact list with
the vehicle.
To minimize driver distraction,
before driving, and with the vehicle
parked: .
Become familiar with the
features of the cell phone.
Organize the phone book and
contact lists clearly and delete
duplicate or rarely used entries.
If possible, program speed dial
or other shortcuts. .
Review the controls and
operation of the infotainment
system. .
Pair cell phone(s) to the vehicle.
The system may not work with
all cell phones. See “ Pairing ” in
this section for more information. .
If the cell phone has voice
dialing capability, learn to use
that feature to access the
address book or contact list. See
“ Voice Pass-Thru ” in this section
for more information. .
See “ Storing and Deleting Phone
Numbers ” in this section for
more information.
{ WARNING
When using a cell phone, it can
be distracting to look too long or
too often at the screen of the
phone or the infotainment
(navigation) system. Taking your
eyes off the road too long or too
often could cause a crash
resulting in injury or death. Focus
your attention on driving. A Bluetooth system can use a
Bluetooth ‐ capable cell phone with a
Hands ‐ Free Profile to make and
receive phone calls. The system
can be used while the key is in the
ON/RUN or ACC/ACCESSORY
position. The range of the Bluetooth
system can be up to 9.1 m (30 ft).
Not all phones support all functions,
and not all phones work with the
in-vehicle Bluetooth system. See
www.gm.com/bluetooth for more
information on compatible phones.
Voice Recognition The Bluetooth system uses voice
recognition to interpret voice
commands to dial phone numbers
and name tags.
For additional information, say
“ Help ” while you are in a voice
recognition menu.
Noise: Keep interior noise levels to
a minimum. The system may not
recognize voice commands if there
is too much background noise.

Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
Driving and Operating 9-3
{ WARNINGTaking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the Infotainment section for
more information on using that
system, including pairing and using
a cell phone.
Refer to the Navigation section for
information on that system,
including pairing and using a cell
phone. Defensive Driving Defensive driving means “ always
expect the unexpected. ” The first
step in driving defensively is to wear
the safety belt. See Safety Belts on
page 3 ‑ 15 . .
Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready. .
Allow enough following distance
between you and the driver in
front of you. .
Focus on the task of driving. Drunk Driving Death and injury associated with
drinking and driving is a global
tragedy.
{ WARNINGDrinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious — or even
fatal — collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.

Black plate (48,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
9-48 Driving and Operating
Rear Vision
Camera (RVC) If available, the Rear Vision Camera
(RVC) system displays part of the
scene behind the vehicle.
{ WARNINGThe RVC system does not display
pedestrians, bicyclists, animals,
or any other object located
outside the camera's field of view,
below the bumper, or under the
vehicle. Do not back the vehicle
using only the RVC screen, such
as during longer, higher speed
backing maneuvers, or where
there could be cross-traffic.
Perceived distances may be
different from actual distances.
(Continued) WARNING (Continued) Failure to use proper care before
backing may result in injury,
death, or vehicle damage. Always
check behind and around the
vehicle before backing.
Turning the RVC System On
or Off The RVC system is designed to
help the driver when backing up by
displaying a view of the area behind
the vehicle. When the vehicle is
shifted into R (Reverse), the video
image appears on the navigation
screen. After a delay, the navigation
screen displays the last screen after
the vehicle is shifted out of
R (Reverse). To turn the RVC system on or off:
1. Shift into P (Park).
2. Press the CONFIG hard key to
enter the configure menu
options, then press the CONFIG
hard key to select Display or
touch the Display screen button.
3. Select the Rear Camera Options
screen button. The Rear Camera
Options screen displays.
4. Select the Video screen button.
When the Video screen button is
highlighted the RVC
system is on.

Driving and Operating 9-49The delay that is received after
shifting out of R (Reverse) is
approximately 10 seconds.
The delay can be canceled by
performing one of the following: .
Pressing a hard key on the
navigation system. .
Shifting in to P (Park). .
Reach a vehicle speed of
8 km/h (5 mph).
Symbols The navigation system may have a
feature that allows for viewing
parking assist symbols on the
navigation screen while using the
RVC. The Ultrasonic Rear Park
Assist (URPA) system must not be
disabled to use the caution symbols.
If URPA has been disabled and the
symbols have been turned on, the
Rear Parking Assist Symbols
Unavailable error message may
display. See Ultrasonic Parking
Assist on page 9 ‑ 44 . The symbols appear near objects
detected by the URPA system. The
symbol may cover the object when
viewing the navigation screen.
To turn the symbols on or off:
1. Make sure that URPA has not
been disabled.
2. Shift into P (Park).
3. Press the CONFIG hard key to
enter the configure menu
options, then press the CONFIG
hard key to select Display or
touch the Display screen button.
4. Select the Rear Camera Options
screen button. The Rear Camera
Options screen displays.
5. Touch the Symbols screen
button. The screen button will be
highlighted when on. Guidelines The RVC system has a guideline
overlay that can help the driver align
the vehicle when backing into a
parking spot.
To turn the guidelines on or off:
1. Make sure that URPA has not
been disabled.
2. Shift into P (Park).
3. Press the CONFIG hard key to
enter the configure menu
options, then press the CONFIG
hard key to select Display or
touch the Display screen button.

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
Customer Information 13-1
Customer
Information Customer Information Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-14
Service Publications
Ordering Information . . . . . . 13-17
Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-19
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar ®
. . . . . . . . . . . . . . . . . . . . 13-20
Navigation System . . . . . . . . . 13-20
Radio Frequency
Identification (RFID) . . . . . . . 13-20
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-21 Customer Information Customer Satisfaction
Procedure (U.S. and
Canada) Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
your dealership or the general
manager.