Black plate (6,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
13-6 Customer Information
Customer Assistance for
Text Telephone (TTY)
Users (U.S. and Canada) To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Cadillac has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Cadillac by
dialing: 1-800-833-2622. TTY users
in Canada can dial 1-800-263-3830. Online Owner Center Manage your vehicle (U.S.) at
cadillac.com. Click on
“ Owners, ” then “ Manage my
Cadillac/Owners Login. ”Information and services
customized for your specific
vehicle — all in one convenient
place. .
Digital owner manual, warranty
information, and more. .
Storage for online service and
maintenance records. .
Cadillac dealer locator for
service nationwide. .
Exclusive privileges and offers. .
Recall notices for your specific
vehicle. .
OnStar and GM Cardmember
Services Earnings summaries. Other Helpful Links:
Cadillac — www.cadillac.com
Cadillac Merchandise —
www.cadillaccollection.com
Help Center — www.cadillac.com/
pages/mds/helpcenter/faq.do .
FAQ (Frequently Asked
Questions) .
Contact Us
Cadillac Owner Centre
(Canada) cadillacowner.ca Take a trip to the Cadillac Owner
Centre: .
Chat live with online help
representatives. .
Use the Vehicle Tools section. .
Access third party enthusiast
sites and social media networks. .
Locate owner resources such as
lease-end, financing, and
warranty information.
Black plate (7,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
Customer Information 13-7.
Retrieve your favorite articles,
quizzes, tips and multimedia
galleries organized into the
Features and Auto Care
Sections. .
Download the owner manual for
your vehicle, quickly and easily. .
Find the Cadillac-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program
(U.S. and Canada)
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
Roadside Service
(U.S. and Canada) U.S.: 1-800-224-1400
Canada: 1-800-882-1112 .
Text Telephone (TTY) Users
(U.S. Only): 1-888-889-2438 .
Service is available 24 hours a day,
365 days a year. Calling for Service When calling Roadside Service,
have the following information
ready: .
Your name, home address, and
home telephone number. .
Telephone number of your
location. .
Location of the vehicle. .
Model, year, color, and license
plate number of the vehicle. .
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle. .
Description of the problem.
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Black plate (17,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
Customer Information 13-17
Service Publications
Ordering Information Service Manuals Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle. Owner Information Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE: $35.00
(U.S.) plus handling and
shipping fees.
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE: $25.00
(U.S.) plus handling and
shipping fees. Current and Past Models Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday – Friday
8:00 AM – 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Black plate (5,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
INDEX i-5
FFan
Engine . . . . . . . . . . . . . . . . . . . . . . 10-22
Features
Memory . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Filter,
Engine Air Cleaner . . . . . . . . . 10-13
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-5
Flashers, Hazard Warning . . . . . . 6-7
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-65
Changing . . . . . . . . . . . . . . . . . . . 10-74
Floor Mats . . . . . . . . . . . . . . . . . . .10-102
Fluid
Automatic Transmission . . . . 10-10
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-25
Power Steering . . . . . . . . . . . . . 10-22
Washer . . . . . . . . . . . . . . . . . . . . . 10-23
Fog Lamps
Bulb Replacement . . . . . . . . . . . . . 6-8
Front Axle . . . . . . . . . . . . . . . . . . . . 10-28
Front Fog Lamp
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Front Seats
Heated and Ventilated . . . . . . . . . 3-7 Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-51
Additives . . . . . . . . . . . . . . . . . . . . . 9-53
E85 (85% Ethanol) . . . . . . . . . . . 9-54
Economy Driving . . . . . . . . . . . . . 1-25
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 9-56
Filling the Tank . . . . . . . . . . . . . . . 9-55
Foreign Countries . . . . . . . . . . . . 9-52
Gasoline Specifications . . . . . . . 9-52
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Management, Active . . . . . . . . . . 9-28
Recommended . . . . . . . . . . . . . . . 9-52
Requirements, California . . . . . 9-52
System Messages . . . . . . . . . . . . 5-32
Full-Size Spare Tire . . . . . . . . . . 10-87
Fuses
Engine Compartment
Fuse Block . . . . . . . . . . . . . . . . 10-39
Fuses and Circuit
Breakers . . . . . . . . . . . . . . . . . . 10-39
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . 10-43 G Garage Door Opener . . . . . . . . . . 5-46
Programming . . . . . . . . . . . . . . . . . 5-46
Gasoline
Specifications . . . . . . . . . . . . . . . . . 9-52
Gauges
Engine Coolant
Temperature . . . . . . . . . . . . . . . . 5-13
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Odometer . . . . . . . . . . . . . . . . . . . . . 5-12
Speedometer . . . . . . . . . . . . . . . . . 5-12
Tachometer . . . . . . . . . . . . . . . . . . . 5-12
Trip Odometer . . . . . . . . . . . . . . . . 5-12
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 5-10
General Information
Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-57
Vehicle Care . . . . . . . . . . . . . . . . . . 10-2
Glass Replacement . . . . . . . . . . . 10-33
Global Positioning
System (GPS) . . . . . . . . . . . . . . . . 7-96
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . 13-7
Black plate (7,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
INDEX i-7LATCH System
Replacing Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . 3-56
LATCH, Lower Anchors and
Tethers for Children . . . . . . . . . . 3-49
LED Lighting . . . . . . . . . . . . . . . . . . 10-36
Level Control
Automatic . . . . . . . . . . . . . . . . . . . . . 9-40
Liftgate
Carbon Monoxide . . . . . . . . . . . . . . 2-9
Lighter, Cigarette . . . . . . . . . . . . . . . 5-9
Lighting
Entry . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Illumination Control . . . . . . . . . . . . 6-8
LED . . . . . . . . . . . . . . . . . . . . . . . . 10-36
Lights
Airbag Readiness . . . . . . . . . . . . . 5-14
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 5-20
Brake System Warning . . . . . . . 5-19
Charging System . . . . . . . . . . . . . 5-16
Cruise Control . . . . . . . . . . . . . . . . 5-23
Engine Oil Pressure . . . . . . . . . . 5-22
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-5
Front Fog Lamp . . . . . . . . . . . . . . 5-23 Lights (cont'd)
High-Beam On . . . . . . . . . . . . . . . . 5-22
High/Low Beam Changer . . . . . . 6-5
Safety Belt Reminders . . . . . . . . 5-13
Security . . . . . . . . . . . . . . . . . . . . . . 5-22
StabiliTrak ®
OFF . . . . . . . . . . . . . 5-20
Tire Pressure . . . . . . . . . . . . . . . . . 5-21
Tow/Haul Mode . . . . . . . . . . . . . . . 5-20
Traction Control System
(TCS)/StabiliTrak ®
. . . . . . . . . . 5-21
Locking Rear Axle . . . . . . . . . . . . . 9-40
Locks
Automatic Door . . . . . . . . . . . . . . . . 2-8
Delayed Locking . . . . . . . . . . . . . . . 2-8
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Lockout Protection . . . . . . . . . . . . . 2-8
Power Door . . . . . . . . . . . . . . . . . . . . 2-7
Safety . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Loss of Control . . . . . . . . . . . . . . . . . 9-5
Lower Anchors and Tethers
for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . 3-49
Lumbar Adjustment . . . . . . . . . . . . . 3-3
Front Seats . . . . . . . . . . . . . . . . . . . . 3-3 M Maintenance
Records . . . . . . . . . . . . . . . . . . . . .11-16
Maintenance Schedule
Recommended Fluids
and Lubricants . . . . . . . . . . . . .11-13
Malfunction Indicator Lamp . . . . 5-16
Manual Mode . . . . . . . . . . . . . . . . . . 9-33
Map Data Updates . . . . . . . . . . . . . 7-98
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . 7-63
Memory Features . . . . . . . . . . . . . . . 1-9
Memory Seats . . . . . . . . . . . . . . . . . . 3-5
Menu
Configure . . . . . . . . . . . . . . . . . . . . . 7-84
Messages
Airbag System . . . . . . . . . . . . . . . . 5-35
Anti-theft Alarm System . . . . . . . 5-36
Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . . 5-29
Brake System . . . . . . . . . . . . . . . . 5-29
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-29
Engine Cooling System . . . . . . . 5-30
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-31
Engine Power . . . . . . . . . . . . . . . . 5-32
Fuel System . . . . . . . . . . . . . . . . . . 5-32
Key and Lock . . . . . . . . . . . . . . . . . 5-32
Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
i-10 INDEX Rearview Mirrors
Automatic Dimming . . . . . . . . . . . 2-17
Reclining Seatbacks . . . . . . . . . . . . 3-4
Recommended
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 9-52
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . 11-13
Records
Maintenance . . . . . . . . . . . . . . . . .11-16
Recreational Vehicle
Towing . . . . . . . . . . . . . . . . . . . . . . 10-93
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . 13-7
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Remote Vehicle Start . . . . . . . . . . . 2-5
Replacement
Glass . . . . . . . . . . . . . . . . . . . . . . . 10-33
Replacement Bulbs . . . . . . . . . . . 10-37
Replacement Parts
Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-40
Maintenance . . . . . . . . . . . . . . . . .11-15
Replacing Airbag System . . . . . . 3-40
Replacing LATCH System
Parts after a Crash . . . . . . . . . . . 3-56 Replacing Safety Belt
System Parts after a Crash . . . 3-25
Reporting Safety Defects
Canadian Government . . . . . . 13-18
General Motors . . . . . . . . . . . . . 13-19
U.S. Government . . . . . . . . . . . 13-18
Restraints
Where to Put . . . . . . . . . . . . . . . . . 3-47
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . 9-26
Ride Control Systems
Messages . . . . . . . . . . . . . . . . . . . . 5-34
Road Sensing Suspension . . . 9-40
Road Sensing Suspension . . . . 9-40
Roads
Driving, Wet . . . . . . . . . . . . . . . . . . 9-11
Roadside Service . . . . . . . . 13-7, 13-9
Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . . 2-21
Roof Rack System . . . . . . . . . . . . . . 4-3
Rotation, Tires . . . . . . . . . . . . . . . . 10-58
Routing, Engine Drive Belt . . . . . 12-3
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . 9-30 S Safety Belts . . . . . . . . . . . . . . . . . . . 3-15
Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Extender . . . . . . . . . . . . . . . . . . . . . . 3-24
How to Wear Safety Belts
Properly . . . . . . . . . . . . . . . . . . . . . 3-16
Lap Belt . . . . . . . . . . . . . . . . . . . . . . 3-23
Lap-Shoulder Belt . . . . . . . . . . . . 3-17
Reminders . . . . . . . . . . . . . . . . . . . . 5-13
Replacing after a Crash . . . . . . 3-25
Use During Pregnancy . . . . . . . . 3-23
Safety Defects Reporting
Canadian Government . . . . . . 13-18
General Motors . . . . . . . . . . . . . 13-19
U.S. Government . . . . . . . . . . . 13-18
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-8
Safety System Check . . . . . . . . . . 3-24
Satellite Radio . . . . . . . . . . . . . . . . . 7-15
Scheduling Appointments . . . . . 13-13
Sealant Kit, Tire . . . . . . . . . . . . . . 10-67
Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
INDEX i-11Seats
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated and Ventilated Front . . . 3-7
Heated, Rear . . . . . . . . . . . . . . . . . . 3-8
Lumbar Adjustment, Front . . . . . 3-3
Memory . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Power Adjustment, Front . . . . . . 3-3
Reclining Seatbacks . . . . . . . . . . . 3-4
Second Row . . . . . . . . . . . . . . . . . . . 3-8
Third Row Seat . . . . . . . . . . . . . . . 3-12
Second Row Seats . . . . . . . . . . . . . 3-8
Secondary Latch System . . . . . 10-85
Securing Child
Restraints . . . . . . . . 3-56, 3-59, 3-60
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
OnStar ®
. . . . . . . . . . . . . . . . . . . . . . 14-2
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 2-13 Service
Accessories and
Modifications . . . . . . . . . . . . . . . . 10-3
Doing Your Own Work . . . . . . . . 10-4
Engine Soon Light . . . . . . . . . . . . 5-16
Maintenance Records . . . . . . .11-16
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 11-1
Parts Identification Label . . . . . 12-1
Publications Ordering
Information . . . . . . . . . . . . . . . . 13-17
Scheduling Appointments . . . 13-13
Servicing the Airbag . . . . . . . . . . . 3-38
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . 10-30
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 9-26
Out of Park . . . . . . . . . . . . . . . . . . . 9-27
Side Blind Zone Alert . . . . . . . . . . 9-45 Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 6-7
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-12
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 5-20
System . . . . . . . . . . . . . . . . . . . . . . . 9-37
Start Assist, Hills . . . . . . . . . . . . . . 9-36
Start Vehicle, Remote . . . . . . . . . . 2-5
Starter Switch Check . . . . . . . . . 10-30
Starting the Engine . . . . . . . . . . . . 9-24
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Fluid, Power . . . . . . . . . . . . . . . . 10-22
Heated Wheel . . . . . . . . . . . . . . . . . 5-4
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-2
Steps
Power Assist . . . . . . . . . . . . . . . . . 2-12
Storage
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2