2012 CADILLAC CTS emergency towing

Black plate (37,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
Driving and Operating 9-37
DIC message STEP ON BRAKE TO
RELEASE PARK BRAKE will be
displayed. The EPB is released
when the BRAKE light is off and the
DIC message PARK BRAKE
RELEASED is displayed.
If the yellow light is on, the EPB has
detected an error in another system
and is operating with reduced
functionality. To release the EPB
when this light is on, push down on
the EPB switch and hold it in the
down position. EPB release may
take a longer period of time than
normal when this light is on.
Continue to hold the switch until the
BRAKE light is off. If the yellow light
is on, see your dealer.
Notice:Driving with the parking
brake on can overheat the brake
system and cause premature
wear or damage to brake system
parts. Make sure that the parking
brake is fully released and the red
brake warning light is off before
driving.Automatic EPB Release
The EPB will automatically release if
the vehicle is running, placed into
gear, and an attempt is made to
drive away. Avoid rapid acceleration
when the EPB is applied, to
preserve park brake lining life.
The EPB can also be used to
prevent roll back for vehicles with a
manual transmission taking off on a
hill. In a situation where no roll back
is desired, an applied EPB will allow
both feet to be used for the clutch
and accelerator pedals in
preparation for starting the vehicle
moving in the intended direction.
In this situation, perform the normal
clutch and/or accelerator actions
required to begin moving the
vehicle. There is no need to push
the switch to release the EPB.
If you are towing a trailer and
parking on a hill, see Driving
Characteristics and Towing Tips on
page 9‑56 for more information.
Brake Assist
(Except CTS-V)
This vehicle has a brake assist
feature designed to assist the driver
in stopping or decreasing vehicle
speed in emergency driving
conditions. This feature uses the
stability system hydraulic brake
control module to supplement the
power brake system under
conditions where the driver has
quickly and forcefully applied the
brake pedal in an attempt to quickly
stop or slow down the vehicle. The
stability system hydraulic brake
control module increases brake
pressure at each corner of the
vehicle until the ABS activates.
Minor brake pedal pulsation or
pedal movement during this time
is normal and the driver should
continue to apply the brake pedal
as the driving situation dictates.
The brake assist feature will
automatically disengage when the
brake pedal is released or brake
pedal pressure is quickly
decreased.

Black plate (24,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
10-24 Vehicle Care
If No Steam Is Coming from
the Engine Compartment
If an engine overheat warning is
displayed but no steam can be seen
or heard, the problem may not be
too serious. Sometimes the engine
can get a little too hot when the
vehicle:
.Climbs a long hill on a hot day.
.Stops after high-speed driving.
.Idles for long periods in traffic.
.Tows a trailer.
If the overheat warning is displayed
with no sign of steam:
1. Turn the air conditioning off.
2. Turn the heater on to the highest temperature and to the highest
fan speed. Open the windows as
necessary. 3. In heavy traffic, let the engine
idle in N (Neutral) while stopped.
If it is safe to do so, pull off the
road, shift to P (Park) or
N (Neutral) and let the
engine idle.
If the temperature overheat gauge
is no longer in the overheat zone
or an overheat warning no longer
displays, the vehicle can be driven.
Continue to drive the vehicle slow
for about 10 minutes. Keep a safe
vehicle distance from the car in front
of you. If the warning does not come
back on, continue to drive normally.
If the warning continues, pull over,
stop, and park the vehicle
right away.
If there is no sign of steam, idle
the engine for three minutes while
parked. If the warning is still
displayed, turn off the engine until it
cools down. Also, see “Overheated
Engine Protection Operating Mode”
next in this section.
Overheated Engine
Protection
Operating Mode
This operating mode allows the
vehicle to be driven to a safe place
in an emergency. Should a hot
engine condition exist, an overheat
protection mode which alternates
firing groups of cylinders helps
prevent engine damage. In this
mode, there is a loss in power
and engine performance. Driving
extended distances and/or towing a
trailer in the overheat protection
mode should be avoided.
Power Steering Fluid
See Engine Compartment Overview
on page 10‑6 for the location of the
power steering fluid reservoir.

Black plate (8,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
13-8 Customer Information
claims are made too often, or the
same type of claim is made many
times.
Cadillac Owner Privileges™
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is your
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. Additional
travel information is also
available. Allow three weeks for
delivery.
.Trip Interruption Benefits and
Service: If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the
5 years/160 000 km (100,000 mi)
Powertrain warranty period.
Items considered are hotel,
meals, and rental car.
Cadillac Technician Roadside
Service (U.S. only)
Cadillac's exceptional Roadside
Service is more than an auto club
or towing service. It provides every
Cadillac owner in the United States
with the advantage of contacting a
Cadillac advisor and, where
available, a Cadillac trained dealer
technician who can provide on-site
service.
A dealer technician will travel to
your location within a 30 mile
radius of a participating Cadillac
dealership. If beyond this radius, we
will arrange to have your car towed
to the nearest Cadillac dealership.
Each technician travels with a
specially equipped service vehicle
complete with the necessary
Cadillac parts and tools required to
handle most roadside repairs.

Black plate (9,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
Customer Information 13-9
Services Not Included in
Roadside Service
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to
Canadian‐Purchased Vehicles
.Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Limit of
six requests per year.
.Trip Interruption Benefits and
Service: Pre-authorization,
original detailed receipts, and a
copy of the repair orders are
required. Once authorization has
been received, the Roadside
Service advisor will help you
make arrangements and explain
how to receive payment.
.Alternative Service: If
assistance cannot be provided
right away, the Roadside Service
advisor may give you permission
to get local emergency road
service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered,
however any cost for parts and
labor for repairs not covered by
the warranty are the owner
responsibility.
Roadside Service
(Mexico)
As a new owner, your vehicle is
automatically enrolled in the
Roadside Assistance program. The
services are available at no cost
under the terms and conditions of
the program. The Roadside
Assistance program is not part of,
or included, in the coverage
provided by the new vehicle limited
warranty.
Roadside Assistance provides
assistance to the driver and
passengers while driving the vehicle
within your city of residence or on
any passable road in Mexico, the
United States, and Canada.
Services are subject to the
limitations described in the following
pages. Program coverage varies by
country.
Roadside Assistance is available
24 hours a day, 365 days of
the year.

Black plate (10,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
13-10 Customer Information
This program expires two years
from the date of the invoice for the
vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Cadillac
Customer Assistance Center
at 01-800-466-0805.
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Cadillac dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out.
.Battery Jump Start: Service to
jump start a dead battery.
.*Emergency Messages:
Transmission of urgent phone
messages.
.*Emergency Calls: Call for
emergency services.
.*Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for Cadillac
dealers.
.Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provideservice. When the vehicle is not
accessible to be towed, all
maneuvers required to access it
will be at the owner's expense.
If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.
If the vehicle cannot be received
by the nearest Cadillac dealer
due to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
to 48 hours until it can be taken
to the dealer. If the storage costs
exceed the amount authorized,
the owner is responsible to pay
the difference at the time of
service. Contact Roadside
Assistance for more information
on authorized amounts.

Black plate (16,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
13-16 Customer Information
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service (U.S. and
Canada) on page 13‑7orRoadside
Service (Mexico) on page 13‑9.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3‑26.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.

Black plate (4,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
i-4 INDEX
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-6Offices . . . . . . . . . . . . . . . . . . 13-4, 13-5
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6
Customer Information Service Publications
Ordering Information . . . . . . 13-17
Customer Satisfaction Procedure . . . . . . . . . . . . . . 13-1, 13-3
D
Damage Repair, Collision . . . . . 13-14
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-19
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-3
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . 2-17
Devices, Auxiliary . . . . . . . . . . . . . 7-33
Diagnostics, OnStar
®. . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2 Door
Ajar Messages . . . . . . . . . . . . . . . 5-34
Central Door Unlocking
System . . . . . . . . . . . . . . . . . . . . . . 2-16
Delayed Locking . . . . . . . . . . . . . . 2-17
Locks . . . . . . . . . . . . . . . . . . . 2-14, 2-15
Power Locks . . . . . . . . . . . . . . . . . . 2-16
Drive Belt Routing, Engine . . . . . 12-4
Drive Systems All-Wheel Drive . . . . . . . 10-30, 9-33
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 5-27
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 9-56
Competitive . . . . . . . . . . . . . . 9-6, 9-40
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-24
Highway Hypnosis . . . . . . . . . . . . . 9-8
Hill and Mountain Roads . . . . . . . 9-8
If the Vehicle is Stuck . . . . . . . . . 9-11
Loss of Control . . . . . . . . . . . . . . . . 9-5
Off-Road Recovery . . . . . . . . . . . . 9-5 Driving (cont.)
Vehicle Load Limits . . . . . . . . . . . 9-11
Wet Roads . . . . . . . . . . . . . . . . . . . . 9-7
Winter . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 8-1
DVD/CD Player . . . . . . . . . . . . . . . . 7-19
E
Easy Entry Seat . . . . . . . . . . . . . . . . 3-4
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . 9-61
Electrical System EngineCompartment
Fuse Block . . . . . 10-40, 10-44, 10-47, 10-51
Fuses and Circuit
Breakers . . . . . . . . . . . . . . . . . . 10-40
Overload . . . . . . . . . . . . . . . . . . . 10-39
Rear Compartment
Fuse Block . . . . . 10-54, 10-56, 10-58, 10-60
Emergency, OnStar
®. . . . . . . . . . 14-2