2012 CADILLAC CTS tow

Black plate (9,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
Customer Information 13-9
Services Not Included in
Roadside Service
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to
Canadian‐Purchased Vehicles
.Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Limit of
six requests per year.
.Trip Interruption Benefits and
Service: Pre-authorization,
original detailed receipts, and a
copy of the repair orders are
required. Once authorization has
been received, the Roadside
Service advisor will help you
make arrangements and explain
how to receive payment.
.Alternative Service: If
assistance cannot be provided
right away, the Roadside Service
advisor may give you permission
to get local emergency road
service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered,
however any cost for parts and
labor for repairs not covered by
the warranty are the owner
responsibility.
Roadside Service
(Mexico)
As a new owner, your vehicle is
automatically enrolled in the
Roadside Assistance program. The
services are available at no cost
under the terms and conditions of
the program. The Roadside
Assistance program is not part of,
or included, in the coverage
provided by the new vehicle limited
warranty.
Roadside Assistance provides
assistance to the driver and
passengers while driving the vehicle
within your city of residence or on
any passable road in Mexico, the
United States, and Canada.
Services are subject to the
limitations described in the following
pages. Program coverage varies by
country.
Roadside Assistance is available
24 hours a day, 365 days of
the year.

Black plate (10,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
13-10 Customer Information
This program expires two years
from the date of the invoice for the
vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Cadillac
Customer Assistance Center
at 01-800-466-0805.
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Cadillac dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out.
.Battery Jump Start: Service to
jump start a dead battery.
.*Emergency Messages:
Transmission of urgent phone
messages.
.*Emergency Calls: Call for
emergency services.
.*Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for Cadillac
dealers.
.Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provideservice. When the vehicle is not
accessible to be towed, all
maneuvers required to access it
will be at the owner's expense.
If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.
If the vehicle cannot be received
by the nearest Cadillac dealer
due to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
to 48 hours until it can be taken
to the dealer. If the storage costs
exceed the amount authorized,
the owner is responsible to pay
the difference at the time of
service. Contact Roadside
Assistance for more information
on authorized amounts.

Black plate (11,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
Customer Information 13-11
.*Trip Interruption: This service
is provided if you are prevented
from further usage of your
vehicle while traveling and it is
not possible for the nearest
Cadillac dealership to repair the
vehicle the same day, requiring
the vehicle to stay at the
dealership for a night or more.
If this happens, in addition to the
previously listed services and
prior to confirmation by the
dealership, you are entitled to
choose one of the following
alternatives, within the limits of
existing Roadside Assistance
program guidelines. If the costs
exceed the amount authorized
for these services, you must pay
the difference at the time of
service.
Roadside Assistance will
coordinate hotel
accommodations for all vehicle
travelers for up to two nights.A rental car will be provided for
up to two days and the vehicle
must be returned to its original
destination, excluding vehicles
with a carrying capacity greater
than 3.5 tons.
Complimentary Transportation: If
you prefer to continue your trip
to the intended destination or
return to your place of
residence, and the trip requires
more than eight hours driving on
the road, transportation for the
driver and passengers by first
class bus or coach commercial
airline will be provided to a
location chosen by Roadside
Assistance, depending on
availability at the chosen
destination. Restrictions apply
based on vehicle specifications.
If you are on the road, taxi
service to the nearest bus
station or airport will be
provided..*Complimentary
Transportation for Vehicle Pick
Up: Transportation to pick up
your vehicle after repairs are
complete. Once the dealer has
reported that the vehicle has
been repaired, Roadside
Assistance will provide bus or
commercial airline one-way
service (subject to availability)
for the person designated by you
to collect your vehicle at the
dealership's location if you or the
designated person are not in the
same town or city as the
dealership.
*These services are not provided
for U.S. or Canada residents. All
services provided in the U.S. and
Canada are at the owner's expense
and will be reimbursed by Roadside
Assistance.

Black plate (12,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
13-12 Customer Information
Services Not Included in Roadside
Assistance
Roadside Assistance does not
cover or reimburse services for the
following:
.Events caused by fraud or bad
faith by the driver.
.Vehicle immobilization situations
due to a major force or
unforeseen circumstances,
such as natural phenomena
of an extraordinary nature,
earthquakes, volcanic eruptions,
and other cyclonic storms.
.Vehicle immobilization situations
arising from car accidents
caused by the driver of the
vehicle or third parties. This
means any occurrence that
causes physical injury to the
occupants and/or the vehicle
caused by external forces.
.Acts of terrorism, riot or uproar,
armed forces or police actions
which prevent timely delivery of
assistance services.
.Food service, beverages,
telephone calls, or other extra
costs. Accommodation costs
apply only to Mexico per the
terms and conditions of the
Roadside Assistance program.
.Any damage to the vehicle
without intent, derived from
the services provided.
.Cost of towing a trailer when
choosing a Cadillac dealer that
is nearest to the temporary
storage facility for the disabled
vehicle.
.Cost of all maneuvers required
to access the vehicle when it is
not available to be towed.
.Cost of fuel provided.
Routine vehicle repair costs are
not covered by the Roadside
Assistance program. For more
information, see your new vehicle
warranty. Contacting Roadside Assistance
Roadside Assistance services are
of no cost to you and available
24 hours a day, 365 days a year.
Costs are only incurred in situations
that exceed the limits of the
program, some of which are listed
previously in this section.
To contact Roadside Assistance by
phone, use the following numbers:
Mexico
01-800-466-0805
United States
1-866-466-8906
Canada
1-800-268-6800
E-mail
[email protected]
Cadillac reserves the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.

Black plate (16,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
13-16 Customer Information
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service (U.S. and
Canada) on page 13‑7orRoadside
Service (Mexico) on page 13‑9.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3‑26.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.

Black plate (4,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
i-4 INDEX
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-6Offices . . . . . . . . . . . . . . . . . . 13-4, 13-5
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6
Customer Information Service Publications
Ordering Information . . . . . . 13-17
Customer Satisfaction Procedure . . . . . . . . . . . . . . 13-1, 13-3
D
Damage Repair, Collision . . . . . 13-14
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-19
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-3
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . 2-17
Devices, Auxiliary . . . . . . . . . . . . . 7-33
Diagnostics, OnStar
®. . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2 Door
Ajar Messages . . . . . . . . . . . . . . . 5-34
Central Door Unlocking
System . . . . . . . . . . . . . . . . . . . . . . 2-16
Delayed Locking . . . . . . . . . . . . . . 2-17
Locks . . . . . . . . . . . . . . . . . . . 2-14, 2-15
Power Locks . . . . . . . . . . . . . . . . . . 2-16
Drive Belt Routing, Engine . . . . . 12-4
Drive Systems All-Wheel Drive . . . . . . . 10-30, 9-33
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 5-27
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 9-56
Competitive . . . . . . . . . . . . . . 9-6, 9-40
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-24
Highway Hypnosis . . . . . . . . . . . . . 9-8
Hill and Mountain Roads . . . . . . . 9-8
If the Vehicle is Stuck . . . . . . . . . 9-11
Loss of Control . . . . . . . . . . . . . . . . 9-5
Off-Road Recovery . . . . . . . . . . . . 9-5 Driving (cont.)
Vehicle Load Limits . . . . . . . . . . . 9-11
Wet Roads . . . . . . . . . . . . . . . . . . . . 9-7
Winter . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 8-1
DVD/CD Player . . . . . . . . . . . . . . . . 7-19
E
Easy Entry Seat . . . . . . . . . . . . . . . . 3-4
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . 9-61
Electrical System EngineCompartment
Fuse Block . . . . . 10-40, 10-44, 10-47, 10-51
Fuses and Circuit
Breakers . . . . . . . . . . . . . . . . . . 10-40
Overload . . . . . . . . . . . . . . . . . . . 10-39
Rear Compartment
Fuse Block . . . . . 10-54, 10-56, 10-58, 10-60
Emergency, OnStar
®. . . . . . . . . . 14-2

Black plate (5,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
INDEX i-5
EngineAir Cleaner/Filter . . . . . . . . . . . 10-15
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 5-19
Compartment Overview . . . . . . . 10-6
Coolant . . . . . . . . . . . . . . . . . . . . . 10-18
Coolant Heater . . . . . . . . . . . . . . . 9-22
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 5-16
Coolant Temperature Warning Light . . . . . . . . . . . . . . . 5-24
Cooling System . . . . . . . . . . . . . 10-18
Cooling System Messages . . . 5-35
Cover . . . . . . . . . . . . . . . . . . . . . . . . . 10-9
Drive Belt Routing . . . . . . . . . . . . 12-4
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-26
Oil Pressure Gauge . . . . . . . . . . 5-15
Overheated Protection Operating Mode . . . . . . . . . . . 10-24
Overheating . . . . . . . . . . . . . . . . 10-23
Power Messages . . . . . . . . . . . . . 5-36
Pressure Light . . . . . . . . . . . . . . . . 5-25
Running While Parked . . . . . . . . 9-26
Speed Limiter . . . . . . . . . . . . . . . . . 5-14
Starting . . . . . . . . . . . . . . . . . . 1-4, 9-20 Engine Oil
Life System . . . . . . . . . . . . . . . . . 10-12
Messages . . . . . . . . . . . . . . . . . . . . 5-35
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-7
Equipment, Towing . . . . . . . . . . . . 9-61
Event Data Recorders . . . . . . . . 13-19
Exit Lighting . . . . . . . . . . . . . . . . . . . . 6-8
Extender, Safety Belt . . . . . . . . . . 3-18
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . 6-2
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
F
FeaturesMemory . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Filter, Engine Air Cleaner . . . . . . . . . 10-15
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-2
Flashers, Hazard Warning . . . . . . 6-5
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-84 Changing . . . . . . . . . . . . . . . . . . . 10-95
Floor Mats . . . . . . . . . . . . . . . . . . . 10-116 Fluid
Automatic Transmission . . . . 10-14
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-27
Power Steering . . . . . . . . . . . . . 10-24
Washer . . . . . . . . . . . . . . . . . . . . . 10-25
Fog Lamps Bulb Replacement . . . . . . 10-37, 6-6
Folding Mirrors . . . . . . . . . . . . . . . . 2-28
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . 3-3
Heated and Ventilated . . . . . . . . 3-10
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-50 Additives . . . . . . . . . . . . . . . . . . . . . 9-52
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 9-55
Filling the Tank . . . . . . . . . . . . . . . 9-53
Fuels in Foreign Countries . . . . 9-52
Gasoline Specifications . . . . . . . 9-51
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Recommended . . . . . . . . . . . . . . . 9-51
Requirements, California . . . . . 9-51
System Messages . . . . . . . . . . . . 5-36

Black plate (6,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 2012
i-6 INDEX
Fuel EconomyDriving . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Fuses EngineCompartment
Fuse Block . . . . . 10-40, 10-44, 10-47, 10-51
Fuses and Circuit
Breakers . . . . . . . . . . . . . . . . . . 10-40
Rear Compartment
Fuse Block . . . . . 10-54, 10-56, 10-58, 10-60
G
Garage Door Opener . . . . . . . . . . 5-53
Programming . . . . . . . . . . . . . . . . . 5-53
Gasoline Specifications . . . . . . . . . . . . . . . . . 9-51
Gauges Boost . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Engine CoolantTemperature . . . . . . . . . . . . . . . . 5-16
Engine Oil Pressure . . . . . . . . . . 5-15
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Odometer . . . . . . . . . . . . . . . . . . . . . 5-13 Gauges (cont.)
Speedometer . . . . . . . . . . . . . . . . . 5-13
Tachometer . . . . . . . . . . . . . . . . . . . 5-13
Trip Odometer . . . . . . . . . . . . . . . . 5-13
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 5-10
General Information Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-55
Vehicle Care . . . . . . . . . . . . . . . . . . 10-3
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 13-7H
Halogen Bulbs . . . . . . . . . . . . . . . . 10-37
Hard Drive Device (HDD) . . . . . . 7-28
Hazard Warning Flashers . . . . . . . 6-5
Head Restraints . . . . . . . . . . . . . . . . 3-2Active . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Headlamps Adaptive ForwardLighting (AFL) . . . . . . . . . . . . . . . . 6-5
Aiming . . . . . . . . . . . . . . . . . . . . . . 10-34
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-4
Bulb Replacement . . . . . . . . . . 10-37 Headlamps (cont.)
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . 6-3
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-2
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . 10-37
High-Beam On Light . . . . . . . . . . 5-26
High/Low Beam Changer . . . . . . 6-2
Lamps On Reminder . . . . . . . . . 5-26
Washer . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Heated Steering Wheel . . . . . . . . . . . . . . . . 5-4
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Heated Mirrors . . . . . . . . . . . . . . . . . 2-28
Heater Engine Coolant . . . . . . . . . . . . . . . 9-22
High-Beam On Light . . . . . . . . . . . 5-26
High-Speed Operation . . . . . . . . 10-72
Highway Hypnosis . . . . . . . . . . . . . . 9-8
Hill and Mountain Roads . . . . . . . . 9-8
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
How to Wear Safety Belts
Properly . . . . . . . . . . . . . . . . . . . . . . 3-13
Hydraulic Clutch . . . . . . . . . . . . . . 10-14