2012 BMW X5M phone

in advance. This shortens the duration of the
service appointment.
▷ In the event of a breakdown, data on the ve‐
hicle's condition can be sent directly to
Roadside Assistance*.
▷ The service varies by country.
▷ Connection costs may ensue.
▷ Services may be restricted abroad.
Requirements
▷ BMW Assist is activated.
If BMW Assist is not activated, a mobile
phone that has been recommended by
BMW
for TeleService and that is configured
for mobile data communication must be
connected with the vehicle.
▷ Wireless reception is available.
▷ The engine is running.
Using BMW TeleService*
BMW TeleService are typically activated in the
vehicle.
Even if the BMW TeleService are not active, a
voice contact to Roadside Assistance* is still
possible.
To

continue using or to deactivate the services,
please contact your service partner or the BMW
customer hotline.
Concierge service*
General information
The BMW Assist Concierge service offers infor‐
mation on events, gas stations, and hotels, and
provides phone numbers and addresses. Hotels
can be booked directly by the BMW Assist Con‐
cierge service. The Concierge service is part of
the optional Convenience Plan.
Starting the Concierge service
1. "BMW Assist" or "ConnectedDrive" 2.
"Concierge" 3.
"Start service"
A voice connection is established with the BMW
Assist Concierge service. Phone numbers and
addresses can be transmitted to the vehicle.
Messages
Information on messages, refer to page 230.
Roadside Assistance
At a glance
BMW

Roadside Assistance* can be contacted if
assistance is needed in the event of a break‐
down.
Roadside Assistance* can also be contacted via
a Check Control message, refer to page 76.
Starting Roadside Assistance without
BMW Assist or TeleService
1. "BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
The Roadside Assistance number is dis‐
played.

If the mobile phone* is paired, a con‐
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ConnectedDrive

2.
"BMW Online" 3.
If necessary, "OK".
The BMW Online home page is displayed.
Operating BMW Online
To start a search:
▷ Turn the controller to highlight an element.
▷ Press the controller to display an element.
Opening the start page
1. Open "Options".
2. "Display start page" Loading a new page
1.
Open "Options".
2. "Reload"
Cancel
1. Open "Options".
2. "Cancel loading" Customer Relations
At a glance
Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicle
not equipped with BMW Assist
or TeleService
1. "BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
The Customer Relations phone number is dis‐
played. If the
mobile phone* is paired, a con‐
nection is established to Customer Relations. Vehicle equipped with BMW Assist or
TeleService
1.
"BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
3. "Start service"
Service Request*
At a glance
Sends

information to your service partner to re‐
quest the arrangement of a service appoint‐
ment. The TeleService data is transmitted dur‐
ing a Service Request. If possible, your service
partner will establish contact with you.
Starting a Service Request
1. "BMW Assist" or "ConnectedDrive"
2. "Service Request"
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ConnectedDrive

3.
"Start service" A Service Request can be started via a Check
Control message, refer to page
76.
Automatic Service Request
*
The TeleService data necessary for servicing
the vehicle are automatically sent to your service
partner prior to the service deadline. If possible,
the service partner will contact you and a service
appointment can be arranged.
To check when your service partner was noti‐
fied:
1. "Vehicle Info"
2. "Vehicle status" 3.
Open "Options".
4. "Last Service Request"
Services status*
Displaying available services
Display of all services available in the vehicle.
1. "BMW Assist" or "ConnectedDrive"
2. "Service Status" 3.
"Available services" Updating BMW Assist
Manual update of
TeleService* and BMW As‐
sist*.
1. "BMW Assist" or "ConnectedDrive"
2. "Service Status"
3. "Update BMW Assist"
Data transfer*
During the updating of BMW services, display
the status of the data transfer.
1. "BMW Assist" or "ConnectedDrive"
2. Open "Options".
3. "Data transfer"
Apps*
At a glance
Certain software applications of a suitable cell
phone can be integrated in the vehicle. These
software

applications are displayed on the Con‐
trol Display.
They are operated via iDrive.
Requirements
▷ The mobile phone is suitable.
▷ The mobile phone operating system sup‐
ports the software applications of Apps.
▷ Software applications are installed on the
cell phone and ready to use.
▷ Corresponding mobile wireless contract.
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Any additionally incurred costs are not a part
of Apps.
▷ Use only BMW approved software applica‐
tions; otherwise, it may result in malfunc‐
tions.
Information about suitable cell phones, available
software applications and their installation can
be found at www.bmw.com/connectivity or at
the service center.
Create the entries.
Make entries only when traffic and road
conditions allow. Otherwise, the vehicle occu‐
pants
and other road users may be put in danger
because of the distraction from driving.
For reasons of safety, some software applica‐
tions are usable only while the vehicle is station‐
ary.◀
Operating Apps
1. Connect the cell phone via the snap-in
adapter or via the USB audio interface.
2. "ConnectedDrive"
3. Select the desired software application.
Displaying status
Information about the currently available soft‐
ware applications can be displayed.
1. "ConnectedDrive"
2. "BMW apps"
PlugIn*
Selected functions of the cell phone are dis‐
played on the Control Display. They can be op‐
erated via iDrive.
1. Connect cell phone via the snap-in adapter.
2. "ConnectedDrive"
3. "PlugIn"
4. "Activate PlugIn"
5. Navigate to the displayed functions via the
controller

and select, for example, a desired
category or track. Press button to switch within the cell
phone functions to a higher level or back.
Press button twice to switch back to the
main menu.
Notes
▷ The ranges of Apps that can be displayed on
the Control Display depend on the range of
installed software applications on the mo‐
bile phone.
▷ The data transmission of the software ap‐
plications

from the cell phone to the vehicle
can last some time. Some software applica‐
tions depend on the speed of the available
Internet connection of the cell phone.
▷ Some mobile phones cannot simultane‐
ously use Apps and the Bluetooth hands-
free system.
If

necessary, restart the software application
on the cell phone after a phone conversa‐
tion. Seite 242
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ConnectedDrive

Breakdown assistance
Hazard warning flashers
The button for the hazard warning system is lo‐
cated on the center console.
Emergency Request
*
Requirements
▷ Equipment version with full preparation
package mobile phone.
An Emergency Request can be made, even
if no mobile phones are paired with the ve‐
hicle.
▷ BMW Assist is activated.
▷ Radio readiness is switched on.
▷ The BMW Assist system is logged in to a
wireless communications network sup‐
ported by BMW Assist.
▷ The Assist system is operable.
Only press the SOS button in an emergency.
Emergency Request not guaranteed
For

technical reasons, the Emergency Re‐
quest cannot be guaranteed under unfavorable
conditions.◀
Service contract
▷ After your contract with BMW Assist has ex‐
pired,

the BMW Assist system can be deac‐
tivated by the service center without you
having to visit a workshop. After deactivation, an Emergency Request
is no longer possible.
▷ Under certain circumstances, the system
can be reactivated by a service center after
you sign a new contract.
Initiating an Emergency Request
1. Press the cover briefly to open it. 2.
Press the SOS button until the LED in the
button lights up.
▷ The LED lights up: an Emergency Request
was initiated.
If

the circumstances allow this, remain in the
vehicle until the connection has been estab‐
lished.
▷ The LED flashes if the connection to the
BMW

Assist Response Center has been es‐
tablished.
Once the BMW Assist Response Center has
received your Emergency Request, the
BMW Assist Response Center contacts you
and takes further steps to help you.
Even if you are unable to respond, the BMW
Assist Response Center can take further
steps to help you under certain circumstan‐
ces.
For this purpose, data that are used to de‐
termine the necessary rescue measures,
such as the current position of the vehicle if
it can be established, are transmitted to the
BMW Assist Response Center.
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Breakdown assistance

▷
If the LED is flashing but the BMW Assist
Response Center cannot be heard on the
hands-free system, the hands-free system
may be malfunctioning. However, the BMW
Assist
Response Center may still be able to
hear you.
Initiating an Emergency Request
automatically
Under certain conditions, an Emergency Re‐
quest

is automatically initiated immediately after
a severe accident. Automatic Collision Notifica‐
tion is not affected by pressing the SOS button.
Roadside Assistance*
Service availability
Roadside Assistance can be reached around the
clock in many countries. You can obtain assis‐
tance there in the event of a vehicle breakdown.
Roadside Assistance
The Roadside Assistance, refer to page 238
phone number can be viewed on the iDrive or a
connection to Roadside Assistance* can be es‐
tablished directly.
Warning triangle*
The warning triangle is located in the cargo area.
First aid kit*
The first aid kit is located in a storage compart‐
ment on the right side in the cargo area.
Some of the articles contained in the first aid
pouch have a limited service life.
Check the expiration dates of the contents reg‐
ularly and replace any items promptly. Jump-starting
Notes
If the battery is discharged, an engine can be
started using the battery of another vehicle and
two jumper cables*. Only use jumper cables
with fully insulated clamp handles.
To prevent personal injury or damage to both
vehicles, adhere strictly to the following proce‐
dure.
Do not touch live parts
To avoid the risk of potentially fatal injury,
always avoid all contact with electrical compo‐
nents while the engine is running.◀
Preparation
1. Check whether the battery of the other ve‐
hicle has a voltage of 12 volts and approxi‐
mately

the same capacitance in Ah. This in‐
formation can be found on the battery.
2. Switch off the engine of the assisting vehi‐
cle.
3. Switch off any electronic systems/power
consumers in both vehicles.
Bodywork contact between vehicles
There must not be any contact between
the bodies of the two vehicles, otherwise there
is a danger of shorting.◀
Starting aid terminals
Connecting order
Connect the jumper cables in the correct
order; otherwise, there is the danger of injury
from sparking.◀ Seite 281
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Care
Car washes
Notes
Steam jets or high-pressure washers
When using steam jets or high-pressure
washers, hold them a sufficient distance away
and use a maximum temperature of 140 ℉/
60 ℃.
Holding them too close or using excessively
high
pressures or temperatures can cause dam‐
age or preliminary damage that may then lead to
long-term damage.
Follow the operating instructions for the high-
pressure washer.◀
Cleaning sensors/cameras with high-
pressure washers
When using high-pressure washers, do not
spray the exterior sensors and cameras, for Park
Distance Control* or the backup camera*, for
instance, for extended periods of time and only
from a distance of at least 12 in/30 cm.◀
Wash your vehicle frequently, particularly in win‐
ter.
Intense soiling and road salt can damage the ve‐
hicle.
Washing in automatic car washes
Your vehicle can be washed in automatic car
washes right from the start.
Give preference to cloth car washes or those
that use soft brushes in order to avoid paint
damage.
Notes
Note the following:
▷ Make sure that the wheels and tires are not
damaged by the transport mechanisms.
▷ Fold in the exterior mirrors; otherwise, they
may

be damaged, depending on the width of
the vehicle. ▷
Deactivate rain sensor, refer to page 67, to
prevent unintentional wiper action.
▷ BMW X5: deactivate the rear window wiper
and protect it from damage. Ask the car
wash

operator about any necessary protec‐
tive measures.
▷ Remove additional attachments, for in‐
stance a spoiler or telephone antenna, if
there is a risk that these may be damaged.
Guide rails in car washes
Avoid car washes with guide rails higher
than 4 in/10 cm; otherwise, the vehicle body
could be damaged.

◀
Before driving into a car wash
The vehicle is able to roll if the following steps
are taken.
1. Insert the remote control into the ignition
lock, even with Comfort Access.
2. Engage transmission position N.
3. Release the parking brake.
4. Deactivating Automatic Hold, refer to
page 64.
5. Switch the engine off.
6. Leave the remote control in the ignition lock
so that the vehicle can roll.
Mixed tires* Note the vehicle width
Before driving into a car wash, make sure
that

the vehicle width is not too large for the car
wash, as otherwise the vehicle and the car wash
could be damaged.◀
Headlamps
▷ Do not rub dry and do not use abrasive or
caustic cleansers.
▷ Soak areas that have been soiled e.g. due to
insects, with shampoo and wash off with
water. Seite 285
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Short commands for voice activation
system*
General information
Instructions
for voice activation system, refer to
page 24.
To have the available spoken instructions read
out loud: ›Voice commands‹ The following short commands apply to vehicles
equipped with a voice activation system. They
have no function in vehicles in which only the
mobile phone is operated using the voice.
Adjusting
Vehicle
Function
Command
Opens the main menu. ›Main menu‹
Open the options. ›Options‹
Open the settings. ›Settings‹
Settings on the Control Display. ›Control display‹
Open the time and date. ›Time and date‹
Open the language and units. ›Language and units‹
Open the speed limit. ›Speed‹
Open the light. ›Lighting‹
Open the door lock. ›Door locks‹Equipment*

Function
Command
Open the air conditioning settings. ›Climate‹
Open the Head-up Display. ›head up display‹
Enable the rear. ›Allow rear control‹ Seite 295
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