
Table of Contents 
About this owner's manual . . . . . . 4 
Overview of the vehicle . . . . . . . . . . 5 
Exterior views 
-Side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 
-Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 
-Rear view (vehicles with tailgate) . . . . . 7 
-Rear view (vehicles with wing doors) 8 
Vehicle interior 
-Overview of the driver door . . . . . . . . . . . 9 
-Overview of the driver side . . . . . . . . . . . 10 
-Overview of the centre console . . 12 
-Overview of the front passenger side . . . 14 
-Headliner . . . . . . . . . . . . . . . . . . . . 15 
Instrument cluster 
-Warning and indicator lamps . . . . . . . . . . 16 
-Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . 19 
-Volkswagen information system . . . . . . . . 24 
Before the journey . . . . . . . . . . . . . . . . 33 
Before setting off 
-Driving tips . . . . . . . . . . . . . . . . . . . . . . . . . . 33 
Opening and closing 
-Vehicle key set . . . . . . . . . . . . . . . . . . . . . . . 36 
-Central locking system . . . . . . . . . . . . . . . . 39 
-Doors.... . . . . . . . . . . . . . . . . . . . . . . . . . 45 
-Sliding doors . . . . . . . . . . . . . . . . . . . . . . . . 46 
-Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 
-Wing doors . . . . . . . . . . . . . . . . . . . . . . . . . 52 
-Windows .  . . . . . . . . . . . . . . . . . . . . . . . . 55 
-Sliding/tilting roof. . . . . . . . . . . . . . . . 58 
Sitting correctly and safely 
-Adjusting the seat position . . . . . . . . . . . . 61 
-Seat functions, front . . . . . . . . . . . . . . . . . . 69 
-Seat functions, rear . . . . . . . . . . . . . . . . . . 72 
-Seat belts . . . . . . . . . . . . . . . . . . . . . . . . . . 79 
-Airbag system . . . . . . . . . . . . . . . . . . . . . . . 87 
-Child seats (accessories) . . . . . . . . . . . . . 96 
-Integrated child seat .................. 1 02 
Lights and vision 
-Lights ............................... 106 
-Protection from the sun ............... 115 
-Wipers and washer . . . . . . . . . . . . . 116 
-Mirrors .............................. 121 
Table ot Contents 
Transporting items 
-Driving notes ........................ 125 
-Luggage compartment ................ 130 
-Guide rail system in the rear vehicle floor ................................ 133 
-Roof carrier ........ , ................. 137 
-Towing a trailer ...................... 139 
Practical equipment 
-Stowage area ........................ 150 
-Torches ............................. 152 
-Drink holders . . . • . . . . . . . . . . . . . . . . . . 153 
-Tables .............................. 155 
-Cool box ............................ 158 
-Ashtray and cigarette lighter ........... 161 
-Electrical sockets . . . . . . . . . . . . . . . . . . . . 163 
-Rear Seat Entertainment (RSE) system 165 
-Tachograph . . . . . . . . . . . . . . . . . . . . . . . . . . 172 
-Digital voice enhancement ............ 173 
Equipment, Multivan 
-Darkening the interior of the vehicle, Multivan ............................. 175 
Equipment, Business 
-Vehicle overview, Business . . . . . . . . . . . . 180 
-Seat functions, rear, Business ......... 182 
-Rear-seat telephony, Business ........ 187 
Equipment, California 
-Vehicle overview, California . . . . . . . . . . . 192 
-Seat functions, rear, California ......... 193 
-Central control panel, California ........ 204 
-Interior lights, California ............... 208 
-Stowage areas, California ............. 21 0 
-Darkening the interior of the vehicle, California . . . . . . . . ................... 215 
-Manual pop-up roof, California ......... 218 
-Electric pop-up roof, California ......... 221 
-Awning, California .................... 226 
-Tables and camping chairs, California .. 229 
-Gas system, California ................ 233 
-Water supply and disposal, California .. 237 
-Refrigerator box, California ............ 241 
-Power supply in the vehicle, California .. 242 
-Air conditioning system, California ..... 250 
-Supplementary heater, California ...... 251 
-Practical tips, California ............... 252  

Overview of the vehicle 
Exterior views 
Side view 
Fig. 1 Overview of the left vehicle side. The items G).@,@.® and® are also at the same position on the right side of the vehicle (depending on the equipment). 
Key to Fig. 1: 
G) Exterior mirrors ................................................................ . 
-Integrated aerial Radio, provision for mobile telephone, infotainment system, navigation system 
-Lane change assist system display (Side Assist) ................................ . 
@ Tank flap . . . . . . . . . . . . . . . . . . . .................................... . 
@ Door release lever ................................................... . 
@ Side sliding door rail ............. . 
® Jacking points .. 
® Additional turn signal light .. _ . 
Exterior views 
121 
312 
340, 346 
45,46 
46 
420 
106 

Front view 
Fig. 2 Overview of the front of the vehicle. 
Key to Fig. 2: 
G) Windscreen with: 
-Windscreen wipers .............. . 
-Rain/light sensor .............. . 
-Windscreen heating 
-Main beam assist sensor (light Assist) ... 
-Camera window for assist systems 
-Vehicle identification number 
® Bonnet release lever 
@ Headlights ...... . 
@ 
® 
Headlight washer system 
Radar sensor for: 
-Adaptive cruise control (ACC) ............................................. . 
-Area monitoring system (Front Assist) 
® Front ParkPilot sensors . . . . . . . . ........... . 
0 Fog lights ................ . 
® Mounting for the front towing eye behind a cover . 
® Front number plate holder 
Items @, @, ® and 0 are at the same position on the left and right sides of the vehicle. 
850.0026 
116 
116 
322 
106 
282 
451 
350 
106,432 
116 
298 
307 
287 
106,432 
446  

Rear view (vehicles with tailgate) 
Fig. 3 Overview of rear with tailgate. 
Key to Fig. 3: 
CD High-mounted brake light 
@ Rear window 
-Rear window heating ........................ . 
@ Rear wiper .................................. . 
@ Tailgate . . . . ............... . 
-Number plate lights ......................... . 
® Tail light cluster ............................................ . 
® 
0 
® 
® 
® 
Lever for opening the tailgate .................................................... . 
Rear ParkPilot sensors ............. . 
Towing bracket1> ........................•................•••.••••.•............• 
Rear number plate holder 
Reversing camera (Rear Assist) ................................•.................. 
I) On vehicles without towing bracket, there is a fixed towing eye under the rear bumper cover on the right side. 
322 
116 
49 
432 
106,432 
49 
287 
139 
291 

Rear view (vehicles with wing doors) 
Fig. 4 Overview of rear with wing doors. 
Key to Fig. 3: 
G) High-level brake lights 
® Rear windows 
-Rear window heating ......................................................... . 
@ Rear wiper ............................•....................................... 
@ 
® 
® Q) 
® 
® 
® 
® 
Door arresters of wing doors .................... . 
Tail light cluster ..................... . 
Right wing door ..... 
Rear ParkPilot sensors 
Towing bracket1> ..... . 
Left wing door ................................ . 
Rear number plate holder 
Lock and lever for opening the wing doors as well as number plate lighting 
11 On vehicles without towing bracket. there is a fixed towing eye under the rear bumper cover on the right side. 
Overview of the vehicle 
BSG.0074 
322 
116 
52 
106,432 
52 
287 
139 
52 
52 

Key to Fig. 6 and Fig. 7: 
CD Light switch ·'f;i.· ... 106 
-Light switched off+ 
-Automatic headlight control -AUTO-
-Side light and dipped beam o.-o 
-Fog lights i'O 0$ 
@ Lever for: .......... . 106 
-Main beam headlights ID 
-Headlight flasher =:o 
-Turn signal "'" -Parking light 
-Switch and rocker switch for the cruise control system (CCS) ON-CANCEL-OFF-RES/+-SET/-. . . . .  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295 
@ Controls on the multifunction steering wheel ....... . 
-Volume setting for the radio, navigation announcements or a telephone conversation 3d-:;., 
-Mute function for the radio or activating the voice control system _... 
-Opening the main telephone menu or accepting a telephone call J 
-Control buttons for the Volkswagen information system c.-<2,-"?-v, OK, ..=, 
@ Instrument cluster: 
-Instruments .. 
-Display 
-Warning and indicator lamps ..... . 
® Horn (works only when the ignition is switched on) 
® Lever for wipers and washers . . . . . .....................................• 
-Wipers HGH-LOW 
-Interval wipe for the windscreen . ·•• 
-"Flick wipe" 1x 
-Windscreen wipers.;;:> 
-Wash and wipe system for the windscreen 
-Rear wiper ll;J 
-Wash and wipe system for the rear window 
-Lever with buttons for operating the Volkswagen information system TRIP, OK/RESET 
0 Ignition lock .......... . 
® Pedals .................. . 
® 
® @ 
Lever for adjusting the steering column ..................•..... 
Driver front airbag ........ . 
Headlight range control (o . 
Brightness control for instrument and switch lighting C't ...••.•... 
Handle for releasing the bonnet ... 
@ 
® 
0 Button for interior monitoring next to the driver seat (not shown) ....................... . 
Vehicle interior 11 
24 
19 
19 
16 
116 
24 
257 
260 
61 
87 
106 
106 
350 
39 

Overview of the centre console 
Centre console, standard version 
Fig. 8 Overview of the centre console. standard version. 
Key to Fig. 8: 
CD Button for: 
-Adaptive chassis control (DCC) C I S .......................................... . 
-Front passenger airbag switch-off function ................•....................... 
-Hill descent assist .................................•....................... 
-Roof ventilator G!!J,db ......................................................... . 
-Electric sliding doors ell, a;o ............................................••....• 
-Electronic stabilisation program (ESC) D ........................................ . 
-Windscreen heating W ..................•................................... 
-Rear axle differential lock ! ................................................. . 
-ParkPilot P<• .....................•..••••.............••..............•••••. 
-Tyre monitoring system \P . . . . . . . . . . . . . . . . . . . . . . . . ........................ . 
-Start/stop system . . . . . . . . . . . . . . . . . . . . . . . . ............................... . 
-Hazard warning lights .a . . . . . .  . . . . . . . . . . . . . ............................ . 
-Windscreens made of heat-insulating glass, heated ............................... . 
® Stowage compartment. . . . . . . . . . . . . . . . ............... . 
@ Radio or navigation system (factory-fitted) =:-Booklet Radio, provision for mobile telephone, infotainment system, navigation system 
Overview of the vehicle 
317 
87 
285 
322 
46 
269 
322 
282 
287 
318 
282 
411 
115 
150 
...  

@ Controls for: 
-Climatic .................................................................... . 
-Climatronic ............................................•..................... 
® Stowage compartment in the front centre console ...... . 
-With 12-volt socket ...................... . 
-With ashtray and cigarette lighter 
® Drink holder .. 
0 Lever for: 
-Manual gearbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ........ . 
-DSG® dual clutch gearbox .................................................. . 
Centre console, comfort version 
Fig. 9 Overview of the centre console, comfort version. 
Key to Fig. 9: 
G) Button for: 
-Adaptive chassis control (DCC) C 9 S 
-Front passenger airbag switch-off function 
-Hill descent assist ..... . 
322 
322 
150 
163 
161 
153 
260 
260 
87 
285 
-Roof ventilator C!J,C!J . .  . . .  . . . . . . . . . . . . . • . . . . . . . .  . . . . . • . • . . . . . . . . . . . • • . • • . • . . 322 
-Electric sliding doors eo, cm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 
-Electronic stabilisation program (ESC) a . . . . . . . . . . . . . . . . . . . . . . 269 
-Rear axle differential lock ! . . . . . . . . . . . . . . . . . . . . . . . . . . 282 
-ParkPilot P<• 
-Tyre monitoring system W .............. . 
Vehicle Interior 13 
287 
318 ..