Page 417 of 532
5
417
5-1. Essential information
When trouble arises
URBAN CRUISER_EE (OM52C21E)
If your vehicle needs to be towed
Before towing
The following may indicate a problem with your transmission. Contact
any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional, before towing.
The engine is running, but the vehicle will not move.
The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle towed by
any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional, such as or a commercial towing service,
using a lift-type truck or a flat bed truck.
Use a safety chain system for all towing, and abide by all state/pro-
vincial and local laws.
The wheels and axle on the ground must be in good condition.
(P. 4 2 0 )
If they are damaged, use a towing dolly or flat bed truck.
Page 421 of 532
5
421 5-1. Essential information
When trouble arises
URBAN CRUISER_EE (OM52C21E)From the rear
2WD models: We recommend to
use a towing dolly under the front
wheels.
Vehicles without smart entry &
start system: When not using a
towing dolly, turn the engine
switch to the “ACC” position and
shift the shift lever to “N”.
Vehicles with smart entry & start
system: When not using a towing
dolly, turn the “ENGINE START
STOP” switch to the ACCES-
SORY mode and shift the shift
lever to “N”.
4WD models: Use a towing dolly
under the front wheels.
Page 422 of 532
422 5-1. Essential information
URBAN CRUISER_EE (OM52C21E)
Using a flat bed truck
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be
damaged.
Before emergency towing
Vehicles without smart entry & start system
Put the shift lever in “N”.
Put the engine switch in the “ACC” (engine off) or “ON” position
(engine running).
Release the parking brake.
Vehicles with smart entry & start system
Put the shift lever in “N”.
The “ENGINE START STOP” switch must be in the ACCESSORY
mode (engine off) or IGNITION ON mode (engine running).
Release the parking brake.
Emergency towing eyelet location
P. 437, 453
STEP1
STEP2
STEP3
STEP1
STEP2
STEP3
Page 423 of 532

5
423 5-1. Essential information
When trouble arises
URBAN CRUISER_EE (OM52C21E)
CAUTION
Caution while towing
Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive
stress on the emergency towing eyelets and the cables or chains. Always
be cautious of the surroundings and other vehicles while towing.
If the engine is not running, the power assist for the brakes and steering
will not function, making steering and braking more difficult.
Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing. This
may lead to accidents that cause serious injury or even death.
NOTICE
To prevent causing serious damage to the transmission when towing
using a wheel-lift type truck (4WD models)
Never tow this vehicle with any of the wheels in contact with the ground.
To prevent damaging the vehicle
Vehicles without smart entry & start system: Do not tow the vehicle with
the engine switch to the “LOCK” position.
Vehicles with smart entry & start system: Do not tow the vehicle with the
“ENGINE START STOP” switch OFF.
The steering lock mechanism is not strong enough to hold the front wheel
straight. (2WD models)
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
Page 425 of 532
5
425
5-1. Essential information
When trouble arises
URBAN CRUISER_EE (OM52C21E)
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact any authorized Toyota dealer or
repairer, or another duly qualified and equipped professional, as
soon as possible.
Visible symptoms
Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
Flat-looking tires or uneven tire wear
Audible symptoms
Changes in exhaust sound
Excessive tire squeal when cornering
Strange noises related to the suspension system
Pinging or other noises related to the engine
Operational symptoms
Engine missing, stumbling or running rough
Appreciable loss of power
Vehicle pulls heavily to one side when braking
Vehicle pulls heavily to one side when driving on a level road
Loss of brake effectiveness, spongy feeling, pedal almost
touches the floor
Page 426 of 532
426
5-1. Essential information
URBAN CRUISER_EE (OM52C21E)
Fuel pump shut off system (gasoline engine)
Follow the procedure below to restart the engine after the system is
activated.
Vehicles without smart entry & start system:
Turn the engine switch to the “ACC” or “LOCK” position.
Vehicles with smart entry & start system:
Turn the “ENGINE START STOP” switch to the ACCESSORY
mode or OFF.
Restart the engine.
NOTICE
Before starting the engine
Inspect the ground under the vehicle.
If you find that fuel has leaked on to the ground, the fuel system has been
damaged and is in need of repair. Do not restart the engine.
To minimize the risk of fuel leakage when the engine stalls or an air-
bag inflates upon collision, the fuel pump shut off system stops sup-
plying fuel to the engine.
STEP1
STEP2
Page 428 of 532
428 5-2. Steps to take in an emergency
URBAN CRUISER_EE (OM52C21E)
Stop the vehicle immediately.
The following warnings indicate the possibility of damage to the vehi-
cle that may lead to an accident. Immediately stop the vehicle in a
safe place and contact any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
Have the vehicle inspected immediately.
Failing to investigate the cause of the following warnings may lead to
the system operating abnormally and possibly cause an accident.
Have the vehicle inspected by any authorized Toyota dealer or
repairer, or another duly qualified and equipped professional, immedi-
ately.
Warning lightWarning light/Details
Charging system warning light
Indicates a malfunction in the vehicle’s charging system.
Low engine oil pressure warning light
Indicates that the engine oil pressure is too low
High engine coolant temperature warning light
Indicates that the engine is almost overheating (P. 481)
Page 429 of 532

5
429 5-2. Steps to take in an emergency
When trouble arises
URBAN CRUISER_EE (OM52C21E)
Warning lightWarning light/Details
Malfunction indicator lamp
Indicates a malfunction in:
• The electronic engine control system;
• The electronic throttle control system;
• Emission control system (if equipped);
•
D.P.F control system (diesel engine)
SRS warning light
Indicates a malfunction in:
• The SRS airbag system;
• The seat belt pretensioner system.
ABS warning light
Indicates a malfunction in:
• The ABS;
• The brake assist system (vehicles with the VSC)
Electric power steering warning light
Indicates a malfunction in the EPS (Electric Power Steer-
ing) system.
(Flashes)
andVSC OFF and slip indicators (if equipped)
Indicates a malfunction in:
• The VSC;
• The TRC
(Comes on)Active Torque Control 4WD system warning light (4WD
models)
Indicates a malfunction in the Active Torque Control 4WD
system (When the light flashes P. 430)
Fuel filter warning light (diesel engine)
Indicates that the amount of accumulated water in the fuel
filter has reached the specified level.