2011 TOYOTA PRIUS window

B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
•Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
•Current mileage on your vehicle
•Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
WARRANTY
8Introduction

5,000 miles or 6 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsReplace engine oil and oil filter1
Tighten nuts and bolts on chassis and
body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter1
Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
10,000 miles or 12 months
Check installation of driver’s floor matClean cabin air filter (solar power
ventilation system only)
Inspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note:Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas
may shorten the life of the cabin air
filter. Replacement may be needed if
you notice reduced air flow from the air
conditioner and heater or if the
windows fog easily when you use the
Freshmode. Consult your dealer if
any of these conditions occur.
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsTighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
38Maintenance Log

15,000 miles or 18 months
Check installation of driver’s floor matClean cabin air filter (except solar power ventilation system)Inspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and brake pads/discs
Note:If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive shaft boots
__ Engine/Inverter coolant
3
__ Exhaust pipes and mountings
__ Radiator, condenser and/or intercooler
__ Steering gear box
__ Steering linkage and boots
Note:Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily
when you use theFreshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect engine air filterReplace engine oil and oil filter1
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:Replace engine oil and oil filter1
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
Maintenance Log
MAINTENANCE
Maintenance Log39

30,000 miles or 36 months
Check installation of driver’s floor matClean cabin air filter (solar power ventilation system only)Inspect and adjust all fluid levelsReplace cabin air filter (except solar power ventilation system)Replace engine air filterReplace engine oil and oil filter1
Rotate tires
Inspect the following:
__ Automatic transmission fluid
__ Ball joints and dust covers
__ Brake lines and hoses
__ Brake linings/drums and brake
pads/discs
3
__ Drive shaft boots
__ Engine/Inverter coolant4
__ Exhaust pipes and mountings__ Front differential oil
__ Fuel lines and connections, fuel tank
band and fuel tank vapor vent system
hoses
__ Fuel tank cap gasket
__ Radiator, condenser and/or intercooler
__ Steering gear box
__ Steering linkage and boots
Note:Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice reduced
air flow from the air conditioner and heater or if the windows fog easily when you use
theFreshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Inspect thickness measurement and disc runout.4Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
Maintenance Log
MAINTENANCE
Maintenance Log41

45,000 miles or 54 months
Check installation of driver’s floor matClean cabin air filter (except solar power ventilation system)Inspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and brake pads/discs
Note:If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive shaft boots
__ Engine/Inverter coolant
3
__ Exhaust pipes and mountings
__ Radiator, condenser and/or intercooler
__ Steering gear box
__ Steering linkage and boots
Note:Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily
when you use theFreshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect engine air filterReplace engine oil and oil filter1
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:Replace engine oil and oil filter1
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
Maintenance Log
MAINTENANCE
Maintenance Log43

50,000 miles or 60 months
Check installation of driver’s floor matClean cabin air filter (solar power
ventilation system only)
Inspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note:Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas
may shorten the life of the cabin air
filter. Replacement may be needed if
you notice reduced air flow from the air
conditioner and heater or if the
windows fog easily when you use the
Freshmode. Consult your dealer if
any of these conditions occur.
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsTighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
55,000 miles or 66 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note:If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
1
Additional Maintenance Items for
Special Operating Conditions2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsReplace engine oil and oil filter1
Tighten nuts and bolts on chassis and
body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter1
Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
44Maintenance Log

65,000 miles or 78 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note:If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
1
Additional Maintenance Items for
Special Operating Conditions2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsReplace engine oil and oil filter1
Tighten nuts and bolts on chassis and
body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter1
Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
70,000 miles or 84 months
Check installation of driver’s floor matClean cabin air filter (solar power
ventilation system only)
Inspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note:Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas
may shorten the life of the cabin air
filter. Replacement may be needed if
you notice reduced air flow from the air
conditioner and heater or if the
windows fog easily when you use the
Freshmode. Consult your dealer if
any of these conditions occur.
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsTighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
46Maintenance Log

75,000 miles or 90 months
Check installation of driver’s floor matClean cabin air filter (except solar power ventilation system)Inspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and brake pads/discs
Note:If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive shaft boots
__ Engine/Inverter coolant
3
__ Exhaust pipes and mountings
__ Radiator, condenser and/or intercooler
__ Steering gear box
__ Steering linkage and boots
Note:Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily
when you use theFreshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect engine air filterReplace engine oil and oil filter1
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:Replace engine oil and oil filter1
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
Maintenance Log
MAINTENANCE
Maintenance Log47