2011 TOYOTA MATRIX service

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T
hank you for purchasing a Toyota
vehicle.We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommenda-
tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in. For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
1
2011
(MAT) 2011(MAT)

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WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
The Immobilizer Key 5
Transportation Assistance7
If You Need Assistance8
Warranty Coverages at a Glance10
Your Warranties in Detail
General Warranty Provisions11
New Vehicle Limited Warranty 12
Federal Emission Control Warranty16
California Emission Control Warranty 22
Tire Limited Warranty28
Your Responsibilities
Operation and Maintenance29
Obtaining Warranty Service31
Table of Contents
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A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Extra Care vehicle service
agreements and Toyota Auto Care pre-paid
maintenance programs. Both offer plans to
meet a wide variety of needs. Your
dealership can help you select the plan
that’s best for you. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
Pages 5–31 of this booklet describe
the terms of Toyota warranty coverage
as well as general owner
responsibilities. The scheduled
maintenance section describes your
vehicle’s maintenance requirements. Be
sure to review this information
carefully, since proper maintenance is
required to ensure that warranty
coverage remains intact.
All information in this booklet is the latest
available at the time of publication and,
with the exception of the emission control
warranties, is subject to change without
notice.
Satisfaction Down the Road
4 Introduction
WARRANTY

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THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped with
an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the key
matches the code in the immobilizer. If the
code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement keys
is restricted. Only a Toyota dealer or
certain bonded/registered independent
locksmiths can generate replacement keys.
The Immobilizer Key
Introduction 5
WARRANTY

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REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys, one valet key and an
aluminum tag with a key-code imprinted
on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the valet key or
aluminum key-code tag can be used. If a
master key or the aluminum key-code tag
is not available, a Toyota dealer or certain
registered locksmiths can obtain the key
code from a restricted-access database.
These businesses can also access a
service utility to reprogram the
immobilizer if all registered master keys
have been lost. If a Toyota dealer is not
available, please refer to www.aloa.org to
find a bonded/registered locksmith who
performs high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
For example, don’t leave the code
somewhere that can be accessed by a
valet. It is wise to keep a copy of the
key-code outside of the vehicle.
If the vehicle was delivered with less than
all three keys and the aluminum key-code
tag, consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.
The Immobilizer Key
6 Introduction
WARRANTY

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W
e realize that your confidence in
the quality and reliability of our
products was a key factor in
your decision to buy a Toyota. We also
know how disruptive the loss of
transportation can be to your daily routine.
That’s why we’re pleased to offer you the
benefits of our Transportation Assistance
Policy.
Under this policy, you are eligible for
transportation assistance if your Toyota
must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
• The warranty repairs will take longer
than one day to complete.
• The warrantable condition requires
extensive diagnosis.
• The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive.
The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2011 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.
Transportation Assistance
Introduction 7
WARRANTY

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B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
• Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
• Current mileage on your vehicle
• Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
8 Introduction
WARRANTY

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Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), 19001 South Western Avenue,
Torrance, California 90509-2991, a
California corporation.
Which Vehicles Are Covered
These warranties apply to all 2011 model
year Matrix vehicles distributed by Toyota
that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at no
cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and
conditions that may vary depending on the
part covered. A warranty for specific parts
or systems, such as the Powertrain
Warranty or Emission Performance
Warranty, is governed by the coverage set
forth in that warranty as well as the
General Warranty Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is the first
date the vehicle is either delivered to an
ultimate purchaser, leased, or used as a
company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.
Limitations
The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyota does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability
or fitness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow
restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.
Your Rights Under State Law
These warranties give you specific legal
rights. You may also have other rights that
vary from state to state.
General Warranty Provisions
Your Warranties in Detail 11
WARRANTY