2011 SMART FORTWO COUPE service

Let the fun begin!
Take a moment to familiarize yourself with
your smart fortwo coupé or smart fortwo
cabriolet and read through the Operator’s
Manual before driving. This will ensure
you get more fun out of your vehicle - and
avoid danger to yourself and others.
This Operator’s Manual contains very
important information about how to safely
and effectively operate the vehicle. It is
important to note that this is a unique
vehicle. It is obviously smaller than most
vehicles on the road and, for this reason,
it can provide both unique experiences and
special responsibilities. It is extremely
important that you read this entire Manual
and that you familiarize yourself with how
the vehicle works. Some of the features may
be different from the features on other
compact passenger vehicles. Should you
have any questions about the vehicle and
how to safely operate its features, please
use common sense and contact smart dealer
representatives, who are available to help
you.
smart is a vehicle manufactured by
Daimler, distributed in the United States
by smart USA Distributor LLC., and in
Canada by Mercedes-Benz Canada, and sold
and serviced by independent, authorized
smart centers.
Because of this vehicle’s unique
characteristics, we strongly recommend
that you service and maintain the vehicle
only at authorized smart service
facilities. A list of service facilities is
available by calling smart Customer
Assistance representatives at:
1‑800‑762‑7887 (in the USA)
1‑877‑627‑8004 (in Canada)
Although we cannot prevent you from
servicing the vehicle at facilities other
than smart authorized facilities, this is
not advisable.
Optional extras are identified with an
asterisk*. The equipment in your vehicle
may vary depending on the model, versionand availability. smart is constantly
bringing its vehicles up to the very latest
state of the art and reserves the right to
modify them in form, equipment and
engineering.
Should you find that a particular feature in
this manual is important to your decision
to purchase the vehicle, we recommend that
you personally check the vehicle to ensure
that this feature has been installed before
buying the vehicle.
The Operator’s Manual, Quick Guide and
Maintenance/Warranty Booklet (USA only)
or Service/Warranty Booklet (Canada only)
belong to the vehicle. You should always
keep these documents in the vehicle and
make sure you pass them on to the next owner
if and when you sell your smart.
Please contact an authorized smart center
if you have any further questions.
The Technical Documentation team at
Daimler wishes you many happy hours at the
wheel.4515841382 É4515841382kËÍ
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L
Labels ........................................ 213
Emission control information .....213
Lamps, exterior
Exterior lamp switch ..................64
Switching on/off ....................... 64
Lamps, indicator and warning
ABS ....................................... 165
Battery ................................... 170
Brakes ................................... 166
Coolant temperature .................172
Engine malfunction ................... 173
EPS ........................................ 169
ESP ®
...................................... 169
Fog lamps ................................ 68
Fuel cap ................................. 172
High-beam headlamps ................171
Low-beam headlamps .................171
Low tire pressure/TPMS
malfunction telltale .................174
Oil pressure ............................ 173
Overview (kilometers) ................25
Overview (miles) ....................... 23
Passenger front air bag off ....36, 175
Seat belt telltale ..................... 167
SRS ........................................ 168
Turn signals ............................ 171
License plate lamps ....................... 182
Lighter see Cigarette lighter
Lighting ...................................... 64
Coming home function ................. 67
Daytime running lamp mode .........66
Exterior .................................. 64
Interior .................................. 69
Loading
see Vehicle loading
Locking the vehicle ........................ 52
Manually ................................. 178
Loss of
Key ........................................ 176
Service and Warranty
Information booklet ..................212
Low-beam headlamps ................. 65, 181
Exterior lamp switch ..................64
Indicator lamp ......................... 171
Switching on ............................ 65M
Main odometer display .................... 88
Maintenance .................................. 14
Service interval display .............91
Malfunction
Electronic immobilizer .............161
Shifting system ........................ 161
Manual headlamp mode (Low-beam
headlamps) ................................... 65
Maximum loaded vehicle weight ....... 143
Maximum load rating (tires) ............ 143
Maximum permissible tire
inflation pressure ........................ 143
Mirrors Exterior rear view mirrors ..........61
Interior rear view mirror ...........62
MON (Motor Octane Number) ............. 222
Motor Octane Number see MON
Multifunction display ..................... 87
N
Normal occupant weight ................. 143
Number, vehicle identification
(VIN) .......................................... 214
O
Occupant Classification System see OCS (Occupant
Classification System)
Occupant distribution ................... 143
Occupant safety Air bags .................................. 33
Children and air bags ................33
Children in the vehicle ..............42
Infant and child restraint
systems ................................... 43
Introduction ............................ 30
OCS (Occupant Classification
System) ................................... 39
Passenger front air bag off
indicator lamp ......................... 39
Seat belts ............................ 31, 35
SRS indicator lamp, malfunction . 168
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OCS (Occupant Classification
System) ........................................ 39
Self-test ................................. 42
Oil
see Engine oil
Oil level
see Engine oil, Checking level
On-board Diagnostics Socket (OBD) ... 213
Operating safety ............................ 15
Outside temperature display ............ 89
Overhead control panel ................... 28
P
Paintwork care ............................. 157
Panic alarm .................................. 45
Parcel nets ............................. 108, 112
Parking ........................................ 79
Parking brake ............................... 80
Parking lamps .............................. 181
Parts service ............................... 212
PASS AIR BAG OFF indicator lamp see Passenger front air bag off
indicator lamp
Passenger front air bag ................... 36
Passenger front air bag off
indicator lamp .................... 28, 36, 175
Passenger safety see Occupant safety
Passenger seat ............................... 60
Pedals ........................................ 146
Power assistance .......................... 146
Power outlet ................................. 115
Power washer ................................ 156
Practical hints Battery .................................. 195
Display messages .....................160
Flat tire ................................. 188
Fuses ..................................... 204
Jump starting .......................... 198
Replacing bulbs ....................... 180
Replacing transmitter battery ....179
Replacing wiper blades .............186
Towing ................................... 201
Unlocking/locking manually .......178
Warning and indicator
lamps ............................... 164, 175
What to do if ........................... 164
Where will I find...? .................160
Premium unleaded gasoline ............ 222
Problems with your vehicle .............. 16
Product information ....................... 13
Production options weight .............. 143
PSI (air pressure unit) ................... 144
R
Radio .......................................... 99
smart entry line ....................... 100
smart high line ........................ 100
Radio transmitters ........................ 152
Rain-light sensor .......................... 70
Rear lamps Overview ................................ 182
Rear window defroster .................... 107
Rear window wiper/washer ................ 71
Replacing wiper blade ..............186
Recommended tire inflation
pressure ................................ 127, 144
Refrigerant, air conditioning ......... 221
Refueling .................................... 118
Remote control see Key
Replacing bulbs ............................ 180
Reporting safety defects .................. 16
Research Octane Number see RON
Reserve fuel indicator .................... 92
Restraint systems see Occupant safety
Rims ..................................... 144, 217
Roadside Assistance ....................... 14
RON (Research Octane Number) ......... 222
Roof see Soft top system
S
Safety Driving safety systems ...............46
Occupant safety ......................... 30
Reporting defects ......................16
Safety belts
see Seat belts
Seat belt force limiter .................... 33
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Seat belts ..................................... 31
Children in the vehicle ..............42
Fastening ................................ 62
Proper use of ............................ 31
Safety guidelines ......................35
Safety notes .............................. 31
Telltale .................................. 167
Seating capacity ........................... 133
Seats ........................................... 58
Adjustment ............................... 59
Armrest ................................... 59
Heating ................................... 60
Passenger seat .......................... 60
Self-test
OCS (Occupant Classification
System) ................................... 42
SRS ......................................... 30
Service
see Maintenance
Service, parts .............................. 212
Service and warranty Booklet .................................. 212
Service flap ................................. 122
Service interval display .................. 91
Service life (tires) ....................... 136
Side marker lamps ......................... 181
Sidewall (tires) ............................ 144
Side windows Operation ................................ 77
Signs and labels ........................... 213
smart surround sound system ............ 101
Snow chains ................................. 145
Snow tires see Winter tires
Soft top system ............................... 71
Cleaning the soft top fabric .......157
Locking rear soft top manually ....178
Mounting the side rails ..............76
Opening and closing the rear
soft top ............................... 56, 74
Opening and closing the
retractable soft top ...............56, 72
Removing the side rails ..............74
Storing the side rails ................75
Sound package .............................. 101SRS (Supplemental Restraint
System) Indicator lamp ........................ 168
Standing water, driving through ....... 151
Starter switch positions .................. 57
Starting the engine ........................ 78
Status indicator ............................ 90
Steering wheel gearshift control ...... 26
Storage compartments .................... 110
Coin holder ............................. 111
Door pockets ............................ 111
Drawer ................................... 112
Glove box ................................ 111
in the tailgate ......................... 112
Parcel nets .............................. 112
Storage tray in center console ..... 112
Storage trays next to steering
wheel ..................................... 111
Storing tires ............................... 136
Sun screen ................................... 114
Sun visors ................................... 114
T
Tailgate Closing ............................... 55, 57
Opening .............................. 54, 56
Tail lamps ................................... 182
Technical data Air conditioning refrigerant .....221
Brake fluid ............................. 221
Coolant .................................. 223
Engine oil additives ................. 221
Engine oils ............................. 220
Fuel requirements ....................222
Gasoline additives ...................222
Identification labels ................ 213
Premium unleaded gasoline ........221
Rims and tires ......................... 217
Service fluids and capacities .....218
Vehicle specification (model
BRABUS) ................................. 216
Vehicle specification (model
passion) ................................. 215
Vehicle specification (model
pure) ..................................... 215
Windshield/rear window washer
system ............................. 220, 222
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Technical data (dimensions)see Vehicle specification
Technical data (weights)
see Vehicle specification
Temperature
Coolant .................................. 153
Interior temperature ................105
Outside ................................... 89
Tether anchorage points
see Children in the vehicle
Thorax-pelvis side air bags ............. 38
Tightening torque Wheels ................................... 138
TIN (Tire Identification
Number) ................................. 141, 144
Tire and Loading Information
placard ....................................... 132
Tire and loading terminology .......... 142
Tire Identification Number see TIN
Tire inflation pressure
Checking ................................ 128
Important notes on ....................128
Placard on driver’s door B-
pillar .................................... 132
Tire labeling ............................... 138
Tire load rating ........................... 144
Tire ply composition and material
used ........................................... 144
Tire Pressure Monitoring System
(TPMS) ........................................ 129
Tire repair kit ....................... 160, 188
Tires .................................... 126, 217
Air pressure ............................ 127
Care and maintenance ................ 135
Cleaning ................................ 136
Direction of rotation, spinning ..135
Driving instructions ................149
Flat tire ................................. 188
Important notes on tire
inflation pressure .................... 128
Inflation pressure ..............128, 129
Information placard .................132
Inspection .............................. 136
Labeling ................................ 138
Load rating ............................. 144Ply composition and material
used ...................................... 144
Problems under-/overinflation ...128
Retreads ................................. 126
Rims and tires (technical data) ...217
Rotation ................................. 138
Service life ............................ 136
Sizes ..................................... 217
Snow chains ............................ 145
Speed rating ................ 140, 144, 150
Storing .................................. 136
Temperature ...................... 128, 137
Terminology ............................ 142
Tire Identification Number ..141, 144
Tire Pressure Monitoring
System (TPMS) .......................... 129
Traction ...................... 137, 144, 150
Tread ..................................... 144
Tread depth ....................... 136, 145
Treadwear indicators ..........136, 144
Vehicle maximum load on ...........145
Wheel change ........................... 193
Winter tires ...................... 145, 217
Tire speed rating .................... 140, 144
Top tether see Children in the vehicle
Total load limit ........................... 144
Tow-away alarm ............................. 49
Towing ....................................... 201
Traction ................................ 144, 150
Transmission see Automatic transmission
Transmission position indicator ...... 88
Transmitting power values .............. 212
Traveling abroad .......................... 153
Tread (tires) ................................ 144
Tread depth (tires) .................. 136, 145
Treadwear indicators (tires) ..... 136, 144
Trip odometer, resetting ................. 91
Turning off the engine .................... 81
Turn signal lamps .......................... 181
Turn signals .................................. 67
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Product information
We recommend using Genuine smart Parts as
well as conversion parts and accessories
explicitly approved by smart for your
vehicle model.
We have tested these parts to determine
their reliability, safety and special
suitability for smart vehicles.
We are unable to make an assessment for
other products and therefore cannot be
held responsible for them, even if in
individual cases an official approval or
authorization by governmental or other
agencies should exist. Use of such parts
and accessories could adversely affect the
safety, performance or reliability of your
vehicle. We strongly recommend that you
not use them.
Genuine smart Parts as well as conversion
parts and accessories approved by us are
available at your authorized smart center
where you will receive comprehensive
information about use and installation of
appropriate parts.
Operator’s Manual
This Operator’s Manual contains a great
deal of useful information. We urge you to
read it carefully and familiarize yourself
with the vehicle before driving.
For your own safety and longer service life
of the vehicle, we urge you to follow the
instructions and warnings contained in
this manual. Ignoring them could result in
damage to the vehicle or personal injury to
you or others. Vehicle damage caused by
failure to follow instructions is not
covered by the smart Limited Warranty.
Your vehicle may have some or all of the
equipment described in this manual.
Therefore, you may find explanations for
optional equipment not installed in your
vehicle. If you have any questions about the
operation of any equipment, your
authorized smart center will be glad to
demonstrate the proper procedures.
We continuously strive to improve our
product, and ask for your understanding
that we reserve the right to make changes
in design and equipment. Therefore,
information, illustrations and
descriptions in this Operator’s Manual
might differ from your vehicle.
Optional equipment is also described in
this manual, including operating
instructions wherever necessary. Since
they are special-order items, the
descriptions and illustrations herein may
vary slightly from the actual equipment of
your vehicle.
If there are any equipment details that are
not shown or described in this Operator’s
Manual, your authorized smart center will
be glad to inform you of correct care and
operating procedures.
The Operator’s Manual and Maintenance/
Warranty Booklet (USA only) or Service/
Warranty Booklet (Canada only) are
important documents and should be kept
with the vehicle.
Warranty information
The Warranty Information Booklet contains
detailed information about the warranties
covering your smart, including:
R smart USA Limited Warranty (USA only)
R New Vehicle Limited Warranty (Canada
only)
R Emission System Warranty
R Emission Performance Warranty
R Corrosion Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island, and Vermont Emission
Control System Warranty
R smartmove Assistance (Canada only)
R State Warranty Enforcement Laws (Lemon
Laws, USA only)
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Important notice for California retail
buyers and lessees of smart
automobiles
Under California law you may be entitled
to a replacement of your vehicle or a refund
of the purchase price or lease price, if
smart USA Distributor LLC. and/or its
authorized repair or service facilities
fail to fix one or more substantial defects
or malfunctions in the vehicle that are
covered by its express warranty after a
reasonable number of repair attempts.
During the period of 18 months from
original delivery of the vehicle or the
accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one
or more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is driven,
that defect or malfunction has been
subject to repair two or more times,
and you have directly notified smart
USA Distributor LLC. in writing of the
need for its repair,(2)the same substantial defect or
malfunction of a less serious nature
than category (1) has been subject to
repair four or more times and you have
directly notified us in writing of the
need for its repair, or(3)the vehicle is out of service by reason
of repair of the same or different
substantial defects or malfunctions
for a cumulative total of more than
30 calendar days.
Written notification should not be sent to
a dealer, it should be addressed to:
smart USA Distributor LLC.
Customer Assistance Center
1765 Telegraph Rd.
Bloomfield Hills, MI 48302
Maintenance
The Scheduled Maintenance Guide (USA) and
Service Booklet (Canada) describes all the
necessary maintenance work which should
be performed at regular intervals. It is
important that you service your vehicle in
accordance with the prescribed
maintenance schedule. Failure to do so may
render your vehicle unsafe, it may affect
the durability of the vehicle, and it may
otherwise void the limited, express
warranty.
Always have the Scheduled Maintenance
Guide (USA) or Service Booklet (Canada)
with you when you take the vehicle to your
authorized smart center for service. The
service advisor will record each service in
the booklet for you.
Roadside Assistance
The smartmove Assistance (Canada) and
smart 1 service (USA) Program provides
factory trained technical help in the event
of a breakdown. Calls to the toll-free
Roadside Assistance number
1-800-762-7887 (in the USA)
1-877-627-8004 (in Canada)
will be answered by smart Customer
Assistance Representatives 24 hours a day,
365 days a year.
Roadside Assistance will be provided in
accordance with standard program
guidelines which include providing
service to the vehicle up to a reasonable
distance from a paved roadway. We will
make every effort to assist in a breakdown
situation, however, the accessibility of
your vehicle will be determined by our
authorized smart center technician or the
tow service provider on a case-by-case
basis and may be a factor in our ability to
respond.
Additional charges may be applicable for
a breakdown location determined not to be
a reasonably accessible roadside location
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as determined by our authorized
technician and tow service provider.
For additional information refer to the
smart Roadside Assistance Program
brochure (USA) or the Warranty Booklet
(Canada) in your vehicle literature
portfolio.
Change of address or ownership
In the USA: If you change your address, be
sure to send in the “Information Change
Card” found in the Warranty Information
Booklet.
In Canada: If you change your address, be
sure to send in the “Change of Address
Notice” found in the Warranty Booklet, or
simply call the Customer Service at
1-800-387-0100.
Maintaining your current address
information with smart will enable us to
contact you should important new
information about the vehicle, such as
recalls, become available.
If you sell your smart, please leave all
literature with the vehicle to make it
available to the next operator.
In the USA: If you bought this vehicle used,
be sure to send in the “Information Change
Card” found in the Warranty Information
Booklet.
In Canada: If you bought this vehicle used,
be sure to send in the “Notice of Pre‑Owned
Vehicle Purchase” found in the Warranty
Booklet, or call the Customer Service at
1-800-387-0100.
Operating your vehicle outside the USA
or Canada
If you plan to operate your vehicle in
foreign countries, please be aware that:
R Service facilities or replacement parts
may not be readily available.
R Unleaded gasoline for vehicles with
catalytic converters may not be
available; the use of leaded fuels will
damage the catalysts.
R Gasoline may have a considerably lower
octane rating, and improper fuel can
cause engine damage.
Operating safety
GWarning!
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because
the vehicle’s electronic components are
interconnected, any modifications made
may produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of
your vehicle.
See an authorized smart center for repairs
or modifications to electronic
components.
Improper work or modifications on other
vehicle systems could also have a negative
impact on the operating safety of the
vehicle.
GWarning!
Some safety systems only function while the
engine is running. You should therefore
never turn off the engine while driving.
GWarning!
Heavy blows against the vehicle underbody
or tires/wheels, for example when running
over an obstacle, road debris or a pothole,
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