Page 9 of 252

Structure and more information about the Operating
Instructions
Structure of the manual
The operating manual is hierarchically divided into the following areas.
■ Section (e.g. Safety) - the title of the Section is always indicated at the lower
left side
■ Main chapters (e.g. Airbag System) - the title of the main chapter is always
indicated at the lower right side
■ Chapter (e.g. Airbag Overview)
■ Introduction to the topic
- Module Overview within the chapter intro-
ductory information about the chapter content, if necessary, valid for
the entire chapter notes
■ Module (e.g. Front Airbags)
Information Search
When searching for information in the operating instructions, we recommend
using the Index at the end of the manual.
Direction indications
All direction indications such as “left”, “right”, “front”, “rear” relate to the for- ward direction of travel of the vehicle.
Units of measurement
The volume, weight, speed and length data are given in metric units, unless
otherwise indicated.
Display
In this owner's manual, the screen on the MAXI DOT display is used as the dis-
play illustration, provided nothing is otherwise stated.6Structure and more information about the Operating Instructions
Page 10 of 252

AbbreviationsAbbreviationDefinitionrpmEngine revolutions per minuteABSAnti lock brake systemAFMulti-purpose vehiclesAHLAdaptive headlightsAGAutomatic gearboxAGMVehicle battery typeAPNAn access point name for the Wi-Fi connectionASRTraction controlCO2Carbon dioxideDPFDiesel particle filterDSGAutomatic double clutch gearboxDSRactive driver steering recommendationEDLelectronic differential lockECEEconomic Commission for EuropeEPCController for the engine electronicsESCElectronic Stability ControlETRim depthEUEuropean UnionFSIStratified petrol direct injectionGSMa digital network of mobile devices for the transmission of
voice and dataHFPConnection of a mobile device by means of its Bluetooth ®
profilekWKilowatt, measuring unit for the engine outputMGManual gearboxMFDMultifunction displayN1Panel van intended exclusively or mainly for the transporta-
tion of goodsNmNewton meter, measuring unit for the engine torquePINpersonal identification numberAbbreviationDefinitionrSAPRemote transmission of the SIM dataSSPConnect two devices using Bluetooth ®
profileTDI CRDiesel engine with turbo-charging and common rail injection
systemTSATrailer stabilisationTSIPetrol engine with turbo-charging and direct injectionUMTSthe next generation of the GSM network (3G)VINVehicle identification numberWLANwireless connection of electronic devices for data transfer
(wireless)7Abbreviations
Page 11 of 252

Safety
Passive Safety
General information
Introduction
This chapter contains information on the following subjects:
Before setting off
8
Driving safety
8
Safety equipment
8
In this section you will find important information, tips and notes on the sub-
ject of passive safety in your vehicle.
We have combined everything here which you should be familiar with, for ex-
ample, regarding seat belts, airbags, child seats and safety of children.
WARNING■ This chapter contains important information on how to use the vehicle for
the driver and his occupants.■
You can find further information on safety concerning you and those trav-
elling with you in the following chapters of this owner's manual.
■
The complete on-board literature should always be in the vehicle. This
applies in particular, if you rent out or sell the vehicle.
Before setting off
Read and observe
on page 8 first.
For your own safety and the safety of the people travelling with you, please
pay attention to the following points before setting off.
Ensure that the lighting and the turn signal system are functioning proper-
ly.
Ensure that the function of the wiper and the condition of the wiper
blades are free of any defects.
Ensure that all of the windows offer good visibility to the outside.
Adjust the rear-view mirror so that vision to the rear is guaranteed.
Ensure that the mirrors are not covered.
Check the tyre inflation pressure.
Check the engine oil, brake fluid and coolant level.
Secure all items of luggage.
Do not exceed the permissible axle loads and permissible gross weight of
the vehicle.
Close all doors as well as the bonnet and boot lid.
Ensure that no objects can obstruct the pedals.
Protect children in suitable child seats with correctly fastened seat
belts » page 22 , Transporting children safely .
Adopt the correct seated position » page 9, Correct and safe seated
position . Tell your passengers to assume the correct seated position.
Driving safety
Read and observe
on page 8 first.
The driver is fully responsible for himself and his occupants. If your driving
safety is affected, you place yourself and the oncoming traffic at risk.
The following guidelines must therefore be observed. Do not become distracted from concentrating on the traffic situation, e.g.
by your passengers or mobile phone calls.
Never drive when your driving ability is impaired, e.g. due to medication, al-
cohol or drugs.
Keep to the traffic regulations and the permissible speed limit.
Always adjust the driving speed to the road, traffic and weather condi-
tions.
Take regular breaks on long journeys – at least every two hours.
Safety equipment
Read and observe
on page 8 first.
The following list contains only part of the safety equipment in your vehicle.
› Three-point seat belts for all the seats.
› Belt force limiter for front and outer rear seats.
› Belt tensioner for front and outer rear seats.
› Seat belt height adjusters for the front seats.
› Front airbag for the driver and the front passenger.
› Driver’s knee airbag.
8Safety
Page 12 of 252

›Front side airbags.
› Rear side airbags.
› Head airbags.
› Anchoring points for child seats using the ISOFIX system.
› Anchoring points for child seats using the TOP TETHER system.
› Head restraints adjustable for height.
› Adjustable steering column.
The specified safety equipment works together, in order to optimally protect you and those travelling with you in accident situations.
The safety equipment does not protect you or the people travelling with you, if
you or your occupants adopt an incorrect seated position or the equipment is not correctly adjusted or used.
If the seat belt is not fastened properly, this may result in injuries if an airbag is
activated in the event of an accident.
Correct and safe seated position
Introduction
This chapter contains information on the following subjects:
Correct seated position for the driver
9
Adjusting the steering wheel position
10
Correct seated position for the front passenger
10
Correct seated position for the passengers in the rear seats
11
Examples of incorrect seated positions
11WARNING■ The front seats and all head restraints must be adjusted to match the
body size at all times and the seat belt must always be fastened properly to
provide the most effective levels of protection to the passengers.■
Each occupant must correctly fasten the seat belt belonging to the seat.
Children must be fastened » page 22, Transporting children safely with a
suitable restraint system.
■
If the occupant adopts an incorrect seated position, he is exposed to life-
threatening injuries, in case he is hit by a deployed airbag.
WARNING (Continued)■ If the occupants on the rear seats are not sitting upright, the risk of injury
is increased due to incorrect routing of the seat belt.■
The seat backrests must not be tilted too far back when driving, as this
will impair the function of the seat belts and of the airbag system – risk of
injury!
Correct seated position for the driver
Fig. 1
Correct driver seating position / properly adjusted headrest
Read and observe
on page 9 first.
For your own safety and to reduce the risk of injury in the event of an accident, the following instructions must be observed.
Adjust the driver’s seat in the forward/back direction so that the pedals
can be fully depressed with slightly bent legs.
For vehicles with driver knee air bag adjust the driver's seat in a forward/
back direction so that there is a gap of at least 10 cm between the legs and the dash panel in the vicinity of the knee airbag -
B
» Fig. 1 .
Adjust the seat backrest so that the highest point of the steering wheel
can be reached with your arms at a slight angle.
Adjust the steering wheel so that the distance
A
between the steering
wheel and your chest is at least 25 cm » Fig. 1. Adjust the steering
wheel » page 10 , Adjusting the steering wheel position .
Adjust the head restraint so that the top edge of the head restraint is at
the same level as the upper part of your head
C
» Fig. 1 .
Correctly fasten the seat belt » page 12.
Adjust the seats and head restraints » page 81.
9Passive Safety
Page 13 of 252

WARNING■Always assume the correct seated position before setting off and do not
change this position while driving. Also advise your passengers to adopt
the correct seated position and not to change this position while the car is
moving.■
Maintain a distance of at least 25 cm from the steering wheel, and a dis-
tance of at least 10 cm between the legs and the dash panel at the height
of the knee airbag. Not maintaining this minimum distance will mean that
the airbag system will not be able to properly protect you - hazard!
■
When driving, hold the steering wheel with both hands firmly on the out-
er edge in the “9 o'clock” and “3 o'clock” position. Never hold the steering
wheel in the “12 o'clock” position or in any other way (e.g. in the middle or
inner edge of the steering wheel). In such cases, you could severely injure
your arms, hands and head when the driver airbag is deployed.
■
Ensure that there are no objects in the driver's footwell, as these may get
caught in the pedal apparatus when driving or braking. You would then no
longer be able to operate the clutch, brake or acceleration pedals.
Adjusting the steering wheel position
Fig. 2
Adjustable steering wheel: Lever
underneath the steering wheel
Read and observe on page 9 first.
The height and forward/back position of the steering wheel can be adjusted.
›
Swivel the lever underneath the steering wheel downwards » Fig. 2.
›
Adjust the steering wheel to the desired position (with regard to the height
and forward/back position).
›
Push the lever upwards to the stop.
WARNING■ The lever for adjusting the steering wheel must be locked while you are
driving so that the position of the steering wheel cannot accidentally
change during the journey – there is the risk of an accident!■
Never adjust the steering wheel when the vehicle is moving only when
the vehicle is stationary!
Correct seated position for the front passenger
Read and observe
on page 9 first.
For passenger safety and to reduce the risk of injury in an accident, the follow-ing instructions must be observed.
Position the front passenger seat back as far as possible. The front pas-
senger must maintain a distance of at least 25 cm to the dash panel so
that the airbag offers the greatest possible safety if it is deployed.
Adjust the head restraint so that the top edge of the head restraint is at
the same level as the upper part of your head
C
» Fig. 1 on page 9 .
Correctly fasten the seat belt » page 12.
Adjust the seats and head restraints » page 81.
In exceptional cases the front passenger airbag can be deactiva-
ted » page 20 , Deactivating airbags .
WARNING■
Maintain a distance of at least 25 cm to the dash panel. Not maintaining
this minimum distance will mean that the airbag system will not be able to
properly protect you - hazard!■
Always keep your feet in the footwell when the car is being driven – nev-
er place your feet on the instrument panel, out of the window or on the
surfaces of the seats. You will be exposed to increased risk of injury if it be-
comes necessary to apply the brake or in the event of an accident. If an air-
bag is deployed, you could suffer fatal injuries by adopting an incorrect
seated position!
10Safety
Page 14 of 252

Correct seated position for the passengers in the rear seatsRead and observe
on page 9 first.
To reduce the risk of injury in the event of a sudden braking manoeuvre or anaccident, the occupants on the rear seats must observe the following.
Adjust the head restraint so that the top edge of the head restraint is at
the same level as the upper part of the head
C
» Fig. 1 on page 9 .
Correctly fasten the seat belt » page 12.
Use a suitable child restraint system if transporting children in the vehi-
cle » page 22 , Transporting children safely .
Adjust the seats and head restraints » page 81.
Examples of incorrect seated positions
Read and observe
on page 9 first.
Maximum seat belt protection is only achieved if seat belts are fastened cor-
rectly.
Incorrect seated positions considerably reduce the protective functions of the
seat belts and therefore increase the risk of injury due to an incorrect routing
of the seat belt.
The driver is fully responsible for himself and passengers, especially children.
Never allow a passenger to adopt an incorrect seated position when the car is
moving.
The following list contains instructions which, if not observed, may cause seri-
ous injuries or death. This list is not complete, however we would like you to
familiarise yourself with this subject.
Observe the following instructions while driving. Do not stand up.
Do not stand on the seats.
Do not kneel on the seats.
Do not tilt the seat backrest too far back.
Do not lean against the dash panel.
Do not lie on the rear seats.
Do not sit only on the front part of the seat.
Do not sit facing to the side.
Do not lean out of the window.
Do not put your feet out of the window.
Do not put your feet on the dash panel.
Do not put your feet on the seat cushion.
Do not allow anybody to travel in the footwell.
Do not drive without fastening your seat belt.
Do not delay in the luggage compartment.11Passive Safety
Page 15 of 252

Seat belts
Using seat belts
Introduction
Fig. 3
Driver wearing seat belt
This chapter contains information on the following subjects:
The physical principle of a frontal collision
13
Fastening and unfastening seat belts
14
Belt height adjustment on the front seats
15
Seat belts that are fastened correctly offer good protection in the event of an
accident. They reduce the risk of an injury and increase the chance of survival
in the event of a major accident.
Correctly fastened seat belts hold occupants of the car in the correct seated
position » Fig. 3.
The seat belts reduce the kinetic energy (energy of motion) to a considerable
extent. They also prevent uncontrolled movements which, in turn, may well re-
sult in severe injuries.
Occupants of a vehicle who have correctly fastened their seat belts have the
major benefit of the fact that the kinetic energy is absorbed as effectively as
possible by the belts.
The structure of the front end of the vehicle and other passive safety meas-
ures, such as the airbag system, also contribute to the kinetic energy being re-
duced as effectively as possible. The energy produced is thus absorbed and
there is less risk of injury.
Particular safety aspects must be observed when transporting children in the
vehicle » page 22 .
WARNING■
Fasten your seat belt before each journey - even when driving in town!
This also applies to the passengers seated at the rear – risk of injury!■
Expectant women must also always wear a seat belt. This is the only way
of ensuring optimal protection for the unborn child » page 14, Fastening
and unfastening seat belts .
■
Maximum seat belt protection is only achieved if you are correctly seat-
ed » page 9 .
■
The seat backrests of the front seats must not be tilted too far to the rear
otherwise the seatbelts can lose their effectiveness.
WARNINGInformation on the correct routing of the belt■Always ensure that the webbing of the seat belts is properly routed. Seat
belts which are not correctly adjusted can themselves cause injuries even
in minor accidents.■
Adjust the height of the belt in such a way that the shoulder part of the
belt is roughly positioned across the middle of your shoulder - on no ac-
count across your neck.
■
A seat belt which is hanging too loose can result in injuries as your body is
moved forward by the kinetic energy produced in an accident and is then
suddenly held firm by the belt.
■
The belt webbing must not run across solid or fragile objects (e.g. specta-
cles, ball-point pens, bunches of keys etc.). Such objects can cause injury.
WARNINGInformation on dealing with the safety belts■The belt webbing must not be jammed in-between at any point or twis-
ted, or chafe against any sharp edges.■
Make sure you do not catch the seat belt when closing the door.
WARNINGInformation on the proper use of the safety belts■Never use one seat belt to secure two persons (including children). The
seatbelt must not be placed over a child who is sitting on the lap of another
passenger. 12Safety
Page 16 of 252

WARNING (Continued)■The lock tongue should only be inserted into the lock which is the correct
one for your seat. Wrong use of the safety belt will reduce its capacity to
protect and the risk of injury increases.■
The slot of the belt tongue must not be blocked, otherwise the belt
tongue will not lock in place properly.
■
Many layers of clothing and loose clothing (e. g. a winter coat over a jack-
et) do not allow you to be correctly seated and impairs proper operation of
the seat belts.
■
Do not use clamps or similar items, which prevent the lash lock function
of the safety belt from operating. A seat belt which is hanging too loose
can result in injuries as your body is moved forward by the kinetic energy
produced in an accident and is then suddenly held firm by the belt.
■
The seat belts for the rear seats can only fulfil their function reliably
when the seat backrests are correctly locked into position » page 87.
WARNINGInformation on the care and maintenance of the safety belts■The belt webbing must always be kept clean. Soiled belts may impair
proper operation of the inertia reel » page 183.■
The seat belts must not be removed or changed in any way. Do not at-
tempt to repair the seat belts yourself.
■
Check the condition of all the seat belts on a regular basis. If any damage
to the seat belts, seat belt connections, inertia reel or the lock is detected,
the relevant seat belt must be replaced by a specialist garage.
■
Damaged seat belts which have been subjected to stress in an accident
and were therefore stretched, must be replaced - this is best done by a
specialist garage. The anchorage points of the belts must also be inspec-
ted. The anchorage points for the belts should also be checked.
Note
The national legal requirements must be observed when using seat belts.The physical principle of a frontal collisionFig. 4
Driver without a fastened seat belt/rear seat passenger without a
fastened seat belt
Read and observe
on page 12 first.
Motion energy, so-called kinetic energy, is produced as soon as the vehicle is
moving, both for the vehicle and its occupants.
The magnitude of this kinetic energy depends essentially on the speed at
which the vehicle is travelling and on the weight of the vehicle including the
occupants. The greater the speed and weight increase, the greater the
amount of energy which has to be absorbed in the event of an accident.
The speed of the vehicle is the most important factor. Doubling the speed of
the vehicle from 25 km/h up to 50 km/hour increases the kinetic energy four
times.
The idea that it is possible to support your body with your hands in a minor ac-
cident is incorrect. Even in a collision at only a low speed, the forces acting on
the body are such that it is no longer possible to support your body.
Even if you only drive at a speed of 30 - 50 km/h, the forces that your body is
exposed to in the event of an accident can exceed a metric tonne (1000 kg).
For example, a person's weight of 80 kg “increases” to 4.8 tonnes (4800 kg) at
50 km/h.
In the event of a frontal collision, occupants of the car not wearing a seat belt
are thrown forward and strike parts of the interior of the car, such as the
steering wheel, dash panel, windscreen in ways which cannot be control-
led » Fig. 4 -
. In certain circumstances you could even be thrown out of the
vehicle, which could cause life-threatening or even fatal injuries.
13Seat belts