
If a voice command is not detected, the system answers with “Sorry?” and a new
entry can be performed. After the 2nd error the system repeats the aid. After the
3rd error the answer 
“Procedure cancelled ” is given and the dialogue is ended.
Switch on voice control (dialogue)
You can start the dialogue at any time:
● by briefly pressing the    button on the adapter 
⇒
  fig. 89;
● by pressing the button    longer on the multi-function steering wheel
⇒
  fig. 90 ;
Switching off voice control (dialogue)
If the system is currently playing a message, you will need to stop the message
currently being played:
● by pressing the button    briefly on the adapter;
● by pressing the button    longer on the multi-function steering wheel.
If the system expects a voice command, you can end the dialogue yourself:
● Do some with the  CANCEL 
 voice command;
● by pressing the button    briefly on the adapter;
● by pressing the button    longer on the multi-function steering wheel.
Note
The dialogue of an incoming call is immediately interrupted. 
Voice commands Basic voice commands for operating the telephone control unit
Voice command Action
HELP After this command the system repeats all possible
commands.
CALL XYZ With this command you call up the contact from the
phone book ⇒ page 99
 .PHONE BOOK After this command, for example the phone book can
be repeated, a voice entry for the contact can be up-
dated or deleted etc. CALL HISTORY Lists of dialled numbers, missed calls, etc. Voice command Action
DIAL NUMBER After this command a phone number can be entered
which establishes a connection to the requested par-
ty. REDIAL After this command the system selects the last se-
lected telephone number.
MUSIC
a) Play music from the mobile phone or another paired
device.
FURTHER OPTIONS After this command the system offers additional con-
text-dependent commands. SETTINGS Selection for setting Bluetooth
®
, dialogue etc. CANCEL The dialogue is ended.
a)
On vehicles fitted with the radio navigation system Amundsen+, this function can be accessed via
the menu of the radio navigation system; see the operating instructions for the Amundsen+.
After giving the command  DIAL NUMBER, the system requests the entry of a tele-
phone number. The telephone number can be entered as an interconnected spo-
ken row of digits (complete number), in the form of order of digits (separation
through a brief voice pause) or through individually spoken digits. After each order
of digits (separation through brief voice pause) all of the digits detected up to now
are repeated by the system.
The digits 0 - 9, symbols +,  , # are permitted. The system detects no continuous
digit combinations such as twenty-three, but only individually spoken digits (two,
three). 
Call name –
Switch on the voice operation  ⇒ page 99
 , Switch on voice control (dialogue).
– Give the command CALL XYZ  after the signal tone.
Example for calling the name from the phone book Voice command Announcement
CALL XYZ “Say home, work, mobile
” e.g. 
WORK “XYZ work is dialled.
ӣ 99
Communication Using the system Safety Driving Tips General Maintenance Breakdown assis-
tance Praktik Technical data  

Safety
Passive Safety
Basic information
Driving the safe way Passive safety measures reduce the risk of injury in accident situa-
tions.
In this section you will find important information, tips and notes on the subject of
passive safety in your vehicle. We have combined everything here which you
should be familiar with, for example, regarding seat belts, airbags, child seats and
safety of children. Therefore, please follow especially the notes and warnings in
this section in your own interest and in the interest of your passengers. WARNING
● This chapter contains important information on how to use the vehicle for
the driver and his occupants. You will find further information on safety, which
concerns you and those travelling with you, in the following chapters of this
Owner's Manual.
● The complete on-board literature should always be in the vehicle. This ap-
plies in particular, if you rent out or sell the vehicle. 
Safety equipment The safety equipment is part of the occupant protection and it can
reduce the risk of injuries in accident situations.
“Do not put at risk
” your safety and the safety of those travelling with you . In the
event of an accident, the safety equipment can reduce the risk of injuries.
The following list contains part of the safety equipment in your vehicle:
● three-point seat belts for all the seats;
● belt force limiters for front seats;
● belt tensioners for front seats; ●
seat belt height adjusters for front seats;
● front airbag for the driver and front passenger;
● side airbags;
● head airbags;
● anchoring points for child seat using the “ISOFIX” system;
● anchoring points for child seat using the “Top Tether” system;
● head restraints adjustable for height;
● adjustable steering column.
The specified safety equipment works together, in order to optimally protect you
and those travelling with you in accident situations. The safety equipment does
not protect you or the people travelling with you, if you or your occupants adopt
an incorrect seated position or the equipment is not correctly adjusted or used.
For this reason you will be provided with information on why these equipment
components are very important, how it protects you and the occupants, what
should be observed when using the equipment and how you and the people trav-
elling with you can make full use of the existing safety equipment. This Owner's
Manual contains important warning notes, which you and those travelling with
you should pay attention to in order to reduce a risk of injury.
Safety concerns everybody! 
Before setting off The driver is always fully responsible for his occupants and for the
operating safety of the vehicle.
For your own safety and the safety of the people travelling with you, please pay
attention to the following points before setting off.
● Ensure that the lighting and the turn signal systems are functioning properly.
● Inspect the tyre inflation pressure.
● Ensure that all the windows offer a good visibility to the outside.
● Safely attach the items of luggage  ⇒ page 55, Loading the luggage compart-
ment
 . £ 101
Passive Safety Using the system Safety Driving Tips General Maintenance Breakdown assis-
tance Praktik Technical data  

●
Ensure that no objects can obstruct the pedal.
● Adjust the mirror, the front seat and the head restraint to match your body
size.
● Point out to your occupants that the head restraints must be adjusted to
match their body size.
● Protect the children in suitable child seats with correctly fastened seat belts
⇒ page 118, Transporting children safely .
● Adopt the correct seated position  ⇒
  page 102. Also inform your occupants to
adopt the correct seated position.
● Fasten the seat belt correctly. Also inform your occupants to properly fasten
the seat belts  ⇒
 page 107, How are seat belts correctly fastened?. 
What influences the driving safety? The driving safety is primarily determined by the style of driving
and the personal behaviour of all the occupants.
The driver is fully responsible for himself and his occupants. If your driving safety
is effected, you place yourself and the oncoming traffic at risk.
Please refer to the following guidelines.
● Do not get distracted from concentrating on the traffic situation, e.g. by your
occupants or mobile phone calls.
● Never drive when your driving ability is impaired, e.g. through medication, alco-
hol, drugs.
● Keep to the traffic regulations and the permissible speed limit.
● Adjust the driving speed at all times to the road condition as well as to the
traffic and weather conditions.
● Take regular breaks on long journeys - at the latest every two hours. Correct seated position
Correct seated position for the driver Correct seated position for the driver is important for safe and re-
laxed driving.
Fig. 91  The correct distance of the driver from the steering wheel/The correct head restraint
adjustment for the driver
For your own safety and to reduce the risk of injury in the event of an accident, we
recommend the following setting.
● Adjust the steering wheel so that the distance between the steering wheel
and your chest is at least 25 cm  ⇒ fig. 91  - left.
● Position the driver seat in the forward/back direction so that you are able to
fully press the pedals with your legs at a slight angle.
● Adjust the seat backrest so that you are able to reach the highest point of the
steering wheel with your arms at a slight angle.
● Adjust the head restraint so that the top edge of the head restraint is at the
same level as the upper part of your head  ⇒
 fig. 91  - right.
● Fasten the seat belt correctly  ⇒
  page 107, How are seat belts correctly fas-
tened?.
Driver seat adjustment  ⇒ page 50, Adjusting the front seats. £102
Passive Safety 

WARNING
● The front seats and the head restraints must always be adjusted to match
the body size of the seat occupant as well as the seat belts must always be
correctly fastened in order to provide an optimal protection for you and your
occupants.
● The driver must maintain a distance of at least 25 cm to the steering wheel
⇒ fig. 91. Not maintaining this minimum distance will mean that the airbag
system will not be able to properly protect you - hazard!
● When driving, hold the steering wheel with both hands firmly on the outer
edge in the 9 o'clock and 3 o'clock position. Never hold the steering wheel
firmly in the 12 o'clock position or in another way (e.g. in the middle of the
steering wheel or at the inner steering wheel edge). In such cases, injuries to
the arms, the hands and the head can occur when the driver airbag is de-
ployed.
● The seat backrests must not be angled too far back when driving other-
wise this will affect proper operation of the seat belts and of the airbag sys-
tem - risk of injury!
● Ensure that there are no objects in the footwell as any objects may get be-
hind the pedals during a driving or braking manoeuvre. You would then no
longer be able to operate the clutch, to brake or accelerate. 
Correct seated position for the front passenger The front passenger must maintain a distance of at least 25 cm
from the dash panel so that the airbag offers him the greatest pos-
sible safety it is deployed.
For the safety of the front passenger and to reduce the risk of injury in the event
of an accident, we recommend the following setting.
● Adjust the front passenger seat as far as possible to the rear.
● Adjust the head restraint so that the top edge of the head restraint is at the
same level as the upper part of your head  ⇒
 fig. 91  - right.
● Fasten the seat belt correctly  ⇒
  page 107, How are seat belts correctly fas-
tened?.
In exceptional cases the front passenger airbag can be deactivated  ⇒ page 116,
Deactivating airbags.
Adjusting the passenger seat  ⇒ page 50, Adjusting the front seats. WARNING
● The front seats and the head restraints must always be adjusted to match
the body size of the seat occupant as well as the seat belts must always be
correctly fastened in order to provide an optimal protection for you and your
occupants.
● The front passenger must maintain a distance of at least 25 cm to the dash
panel. Not maintaining this minimum distance will mean that the airbag sys-
tem will not be able to properly protect you - hazard!
● Always keep your feet in the footwell when the car is being driven - never
place your feet on the instrument panel, out of the window or on the surfaces
of the seats. You will be exposed to increased risk of injury if it becomes nec-
essary to apply the brake or in the event of an accident. If an airbag is de-
ployed, you may suffer fatal injuries when adopting an incorrect seated posi-
tion!
● The seat backrests must not be angled too far back when driving other-
wise this will affect proper operation of the seat belts and of the airbag sys-
tem - risk of injury! 
Correct seated position for the occupants on the rear seats Occupants on the rear seats must sit upright, keep the feet in the
footwell and must have their seat belts correctly fastened.
To reduce the risk of injury in the event of a sudden braking manoeuvre or an acci-
dent, the occupants on the rear seats must observe the following.
● Adjust the head restraints so that the top edge of the head restraints is at the
same level as the upper part of your head  ⇒ fig. 91
 - on the right.
● Fasten the seat belt correctly 
⇒ page 107, How are seat belts correctly fas-
tened?.
● If you are transporting 
⇒ page 118
, Transporting children safely children in the
vehicle, please use a suitable child restraint system. £ 103
Passive Safety Using the system Safety Driving Tips General Maintenance Breakdown assis-
tance Praktik Technical data   

The speed of the vehicle is, nevertheless, the most important factor. Doubling the
speed of the vehicle from 25 km/h up to 50 km/hour increases the kinetic energy
four times.
The common opinion that it is possible to support your body in a minor accident
with your hands, is incorrect. Even in a collision at only a low speed, the forces
acting on the body are such that it is no longer possible to support your body.
Even if you only drive at a speed within the range from 30 km/hour to 50 km/hour,
the forces which are produced on your body in the event of an accident can easily
exceed 10 
000 N (Newton). This equals a weight of one tonne (1 000 kg).
In the event of a frontal collision, occupants of the vehicle not wearing a seat belt
are thrown forward and strike in an uncontrolled way parts of the interior of the
vehicle, such as steering wheel, dash panel, windshield  ⇒ fig. 93  - left. The occu-
pants of a vehicle who have not fastened their seat belts may even be thrown out
of the vehicle. This can result in fatal injuries.
It is also important that rear seat occupants fasten their seat belts as they will
otherwise be thrown through the vehicle in an uncontrolled manner in the event
of an accident A rear seat passenger who has not fastened the seat belt is a dan-
ger not only to himself but also for those seated at the front  ⇒ fig. 93 on the right. 
Important safety information regarding the use of
seat belts The correct use of the seat belts considerably reduces the risk of
injury! WARNING
● The belt webbing must not be jammed in-between at any point or twisted,
or chafe against any sharp edges.
● It is important that the belt webbing is properly routed if the seat belts are
to offer their maximum protection  ⇒ page 107, How are seat belts correctly
fastened?
.
● No two persons (also not children) should ever use a single seat belt to-
gether.
● The maximum protection which seat belts can offer is only achieved if you
are correctly seated  ⇒
 page 102, Correct seated position. WARNING (Continued)
● The belt webbing must not run across solid or fragile objects (e.g. specta-
cles, ball-point pens, keys etc.) as this may be a cause of injuries.
● Many layers of clothing and loose clothing (e. g. a winter coat over a jacket)
do not allow you to be correctly seated and impairs proper operation of the
seat belts.
● It is prohibited to use clamps or other objects to adjust seat belts (e.  g. for
shortening the belts for smaller persons).
● The lock tongue should only be inserted into the lock which is the correct
one for your seat. Wrong use of the safety belt will reduce its capacity to pro-
tect and the risk of injury increases.
● The seat backrests must not be tilted too far to the rear otherwise the
seatbelts can lose their effectiveness.
● The belt webbing must always be kept clean. Soiled belt webbing may im-
pair proper operation of the inertia reel  ⇒
 page 146, Seat belts.
● The slot of the belt tongue must not be blocked by paper or similar objects
otherwise the belt tongue will not lock in place properly.
● Inspect the seat belts regularly to ensure they are in good condition. If you
find seat belts which have damage to the belt, the seat belt connections, to
the inertia reel or to the lock, the relevant seat belt must be replaced by a
specialist garage.
● The seat belts must not be removed or changed in any way. Do not make
an attempt to repair the seat belts yourself.
● Damaged seat belts which have been subjected to stress in an accident
and were therefore stretched, must be replaced - this is best done by a spe-
cialist garage. The anchorage points of the belts must also be inspected. The
anchorage points for the belts should also be checked.
● In certain countries it is possible to use seat belts which differ in terms of
their operation from the seat belts which are described on the pages which
follow. 106
Seat belts   

It is also possible under certain special accident situations that the front as well as
the side airbags and head airbags are deployed simultaneously.
The airbags  are not deployed  in the case of minor frontal and side collisions, rear-
end collisions, tilting of the vehicle, and vehicle rollover.
Deployment factors
It is not possible to state globally which deployment conditions apply to the airbag
system in every situation as the circumstances which exist in the case of acci-
dents vary greatly. An important role in this case, for example, is played by factors
such as the type of object against which the vehicle impacts (hard, soft), the angle
of impact, the vehicle speed etc.
A decisive factor for the deployment of the airbags is the deceleration which oc-
curs during a collision. The control unit analyses the nature of the collision and ac-
tivates the relevant restraint system. If the vehicle deceleration which occurs and
is measured during the collision remains below the prescribed reference values
specified in the control unit, the airbags are not deployed although the vehicle
may well suffer severe damage to the bodywork as a consequence of the acci-
dent.
The airbags are not deployed if:
● ignition is switched off;
● a minor frontal collision;
● a minor side collision;
● a rear-end collision;
● Rollover of the vehicle. Note
● A grey white or red, non-harmful gas is released when the airbag is inflated.
This is perfectly normal and is not an indication of a fire in the vehicle.
● In the event of an accident in which the airbags are deployed:
– the interior lighting comes on (if the switch for the interior light is in the
door contact position),
– the hazard warning light is switched on;
– all the doors are unlocked;
– the fuel supply to the engine is interrupted. Front airbags
Description of the front airbags The airbag system is not a substitute for the seat belt!
Fig. 97  Driver airbag in the steering wheel/front passenger airbag in the dash panel
The front airbag for the driver is housed in the steering wheel 
⇒
 fig. 97 - left. The
front airbag for the front passenger is housed in the dash panel above the storage
compartment  ⇒ fig. 97 - right. The installation positions are each marked with the
“AIRBAG” logo.
The front airbag system, in combination with three-point safety belts, offers addi-
tional protection for the head and chest area of the driver and front passenger in
the event of a frontal collision of major severity  ⇒   in Important safety informa-
tion regarding the front airbag system
 on page 112.
The airbag is not a substitute for the seat belt, but is part of the complete passive
vehicle safety concept. Please note that an airbag can only offer you optimal pro-
tection in combination with a seat belt which is fastened .
Apart from their normal protective function, a further task of the  seat belts is to
also hold the driver and front passenger in a correct seated position in the event
of a frontal collision so as to enable the front airbags to offer the maximum pro-
tection.
You should therefore always fasten the seat belts, not only because this is re-
quired by law, but also for safety reasons and for your own protection  ⇒ page 105,
Why seat belts?. £ 111
Airbag system Using the system Safety Driving Tips General Maintenance Breakdown assis-
tance Praktik Technical data   

CAUTION
The dash panel must be replaced after the front passenger airbag has been de-
ployed. 
Function of the front airbags Risk of injury to the head and chest area is reduced by fully inflated
airbags.
Fig. 98  Inflated airbags
The airbag system is designed in such a way that the airbags for the driver and
front passenger are deployed in the event of a violent frontal collision.
In certain accident situations, the front, side and head airbag are simultaneously
deployed.
If the airbags are deployed, the airbags are filled with a propellant gas and inflated
in front of the driver and front passenger  ⇒ fig. 98 . The airbags inflate in fractions
of a second and at a high speed in order to be able to offer that additional protec-
tion in the event of an accident. The forward movement of the driver and of the
front passenger is cushioned when they make contact with the fully inflated air-
bag and the risk of injury to head and chest is thus reduced.
The specially developed airbag allows the gas to flow out of the inflated airbag in
a controlled manner (depending on the load of the particular car occupant) in or-
der to cushion head and chest areas. The airbag then deflates subsequently to
such an extent, after an accident, to again provide a clear view forward.
A grey white, non harmful gas is released when airbag is inflated. This is perfectly
normal and is not an indication of a fire in the vehicle.
The airbag develops enormous forces when triggered, which can lead to injuries if
the sitting position or seated position is not correct  ⇒   in Important safety infor-
mation regarding the front airbag system
 on page 112. Important safety information regarding the front airbag system Correct use of the airbag system considerably reduces the risk of
injury! Fig. 99  Safe distance to steering wheel
WARNING
● Never transport children on the front seat of a vehicle without using a
proper restraint system. If airbags are deployed in the event of an accident,
the child might suffer severe or even fatal injuries!
● For the driver and front passenger it is important to maintain a distance of
at least 25
  cm from the steering wheel or dash panel  ⇒ fig. 99. Not maintain-
ing this minimum distance will mean that the airbag system will not be able to
properly protect you - hazard! The front seats and the head restraints must al-
ways also be correctly adjusted to match the body size of the occupant.
● It is essential to always switch off  ⇒ page 116, Deactivating airbags
  the
front passenger front airbag when attaching a child safety seat on the front
passenger seat where the child is seated with its back facing in direction of
travel (in some countries also when the child is facing the direction of travel).
If this is not done, there is a risk of the child suffering severe or even fatal in-
juries if the front passenger front airbag is deployed. In certain countries na-
tional legal provisions also require that the side or head passenger airbags be
deactivated. When transporting a child on the front passenger seat, please
comply with the appropriate national regulations regarding the use of child
safety seats.
● There must not by any further persons, animals or objects positioned be-
tween the front seated occupants and the deployment area of the airbag. £112
Airbag system    

WARNING (Continued)
● The steering wheel and the surface of the airbag module in the dash panel
on the passenger side must not be stuck onto, covered or modified in any oth-
er way. These parts should only be cleaned with a dry cloth or a cloth mois-
tened with water. No objects such as cup holders, mobile phone mounts, etc.
may be attached to the covers of the airbag modules or be located within the
immediate area.
● No modifications of any kind may be made to parts of the airbag system.
Any work on the airbag system including installing and removing system com-
ponents because of other repair work (e.g. removing the steering wheel) must
only be carried out by a specialist garage.
● Never carry out changes on the front bumper or on the body.
● Never place any objects on the surface of the dash panel on the front pas-
senger side. 
Side airbags Description of side airbags The side airbag increases protection of the passenger concerned in
the case of a side impact.
Fig. 100  Driver seat: Installation posi-
tion of airbag
The side airbags are housed in the upholstery of the seat backrests of the front
seats and are marked with the lettering  “AIRBAG” ⇒ fig. 100  on the middle part. The side airbag system in combination with the three-point seat belts, offers addi-
tional protection for the upper area of the body (chest, stomach and pelvis) of the
occupants of the vehicle in the event of severe side collisions 
⇒   in Important
safety information on the side airbag
 on page 114.
Apart from their normal protective function, a further task of the  seat belts is to
also hold the driver and front passenger in a correct seated position in the event
of a side collision so as to enable the side airbags to offer the maximum protec-
tion.
You should therefore always fasten the seat belts, not only because this is re-
quired by law, but also for safety reasons and for your own protection  ⇒ page 105,
Why seat belts?. 
Function of the side airbags Risk of injury to the upper part of the body is reduced by fully infla-
ted side airbags.
Fig. 101  Inflated side airbag
When the side airbags are deployed, the head airbag and the belt tensioner are
also automatically deployed on the relevant side .
In certain accident situations, the front, side and head airbag are simultaneously
deployed.
If an airbag is deployed, the airbag is filled with gas. The airbags inflate in frac-
tions of a second and at a high speed in order to be able to offer that additional
protection in the event of an accident  ⇒
 fig. 101 .
A grey white, non harmful gas is released when airbag is inflated. This is perfectly
normal and is not an indication of a fire in the vehicle. £ 113
Airbag system Using the system Safety Driving Tips General Maintenance Breakdown assis-
tance Praktik Technical data