214Vehicle maintenance and cleaning
Polishing the paintwork
Polishing brings back gloss to the paintwork.
Polishing is only necessary if the paint has lost its shine, and the gloss can-
not be brought back by applying wax. Polishing products can be purchased
in your Authorised Service Centre.
The vehicle must be waxed after polishing if the polish used does not con-
tain wax compounds to seal the paint ⇒ page 213, Vehicle paint mainte-
nance.
CAUTION
To prevent damage to the paintwork:
● Do not use polishes and hard wax on painted parts with a matte finish
or on plastic parts.
● Do not polish your vehicle in a sandy or dusty environment.
Caring for plastic parts
Solvents damage plastic parts.
If normal washing fails to clean plastic parts, clean them with approved sol-
vent-free plastic cleaning and care products.
CAUTION
● The use of liquid air freshener directly over the air vents of the vehicle
may damage the plastic parts if the liquid is accidentally spilled.
● Cleaning products which contain solvents will damage the material. Cleaning windows and exterior mirrors
Cleaning windows
–
Moisten the windows with commercially available, alcohol
based glass cleaner.
– Dry the windows with a clean chamois leather or a lint-free
cloth.
Removing snow
– Use a small brush to remove snow from the windows and mir-
rors.
Removing ice
– Use a de-icer spray.
Use a clean cloth or chamois leather to dry the windows. The chamois leath-
ers used on painted surfaces are not suitable to clean windows because
they are soiled with wax deposits which could smear the windows.
If possible, use a de-icing spray to remove ice. If you use an ice scraper,
push it in one direction only without swinging it.
Use window cleaner or a silicone remover to clean rubber, oil, grease and
silicone deposits off.
Wax deposits can be removed with a special cleaner available in your Au-
thorised Service Centre. Wax deposits on the windscreen could cause the
wiper blades to judder. Adding a window cleaner that dissolves wax to the
windscreen washer fluid prevents wiper blades from juddering, but wax de-
posits are not removed.
217
Vehicle maintenance and cleaning
Cleaning the engine compartment
Take special care when cleaning the engine compartment.
Anti-corrosion treatment
The engine compartment and the surface of the power unit are given anti-
corrosion treatment at the factory.
Good corrosion protection is particularly important in winter when the vehi-
cle is frequently driven on salted roads. To prevent the salt corroding the ve-
hicle, the entire engine compartment should be thoroughly cleaned before
and after winter.
Your Authorised Service Centre has got the necessary equipment to provide
the correct cleaning and preserving products. For this reason, we recom-
mend having this work performed by them.
The anti-corrosion protection is usually removed if the engine compartment
is cleaned with grease removing solutions, or if you have the engine
cleaned. On commissioning this work, ensure that all surfaces, seams,
joints and components in the engine compartment are given anti-corrosion
treatment.
WARNING
● When working in the engine compartment, always observe the safety
warnings ⇒ page 226.
● Before opening the bonnet, switch the engine off, apply the hand-
brake firmly and always remove the key from the ignition.
● Allow the engine to cool before you clean the engine compartment.
● Do not clean the vehicle underbody, wheel arches or wheel trims
without protecting your hands and arms. You may cut yourself on sharp-
edged metal parts. Failure to comply could result in injury.
WARNING (Continued)
● Moisture, ice and salt on the brakes may affect braking efficiency.
Risk of accident. Directly after washing, avoid sudden and sharp braking.
● Never touch the radiator fan. It is temperature-controlled and could
start automatically, even when the key is removed from the ignition!
For the sake of the environment
Fuel, grease and oil deposits could be removed when the engine is washed.
The polluted water must be cleaned in an oil separator. For this reason, en-
gine washing should be carried out only by a specialised workshop or a pet-
rol station.
Vehicle interior maintenance Plastic parts and dash panel cleaning
– Use a clean, damp cloth to clean plastic parts and the dash
panel.
– If this does not provide satisfactory results, use a special sol-
vent-free plastic cleaning product.
WARNING
Never clean the dash panel and the airbag module surface with cleaners
containing solvents. Solvents cause the surface to become porous. If the
airbag triggered, plastic parts could become detached and cause inju-
ries.
Safety FirstOperating InstructionsPractical TipsTechnical Specifications
224Checking and refilling levels
CAUTION
● Petrol with standard EN 228 may be mixed with small quantities of etha-
nol. However, bioethanol fuels available at commercial establishments with
reference E50 or E85, which contain a high percentage of ethanol, may not
be used, as they will damage the fuel system.
● Even one tankful of leaded fuel would permanently impair the efficiency
of the catalytic converter.
● High engine speed and full throttle can damage the engine when using
petrol with an octane rating lower than the correct grade for the engine.
For the sake of the environment
Just one full tank of leaded fuel would seriously impair the efficiency of the
catalytic converter.
Petrol additives
Petrol additives improve the quality of the petrol.
The quality of the petrol influences the performance, power and life of the
engine. For this reason, you should use good quality petrol containing addi-
tives. These additives will help to prevent corrosion, keep the fuel system
clean and prevent deposits from building up in the engine.
If good quality petrol with additives is not available or engine problems oc-
cur, the required additives must be added during refuelling. Diesel
Diesel*
Diesel fuel must conform to DIN EN 590 (EN = “European Standard”). It
must have a cetane number (CN) of at least 51. The cetane number indi-
cates the ignition quality of the diesel fuel.
Notes on refuelling ⇒ page 222.
Biodiesel*
CAUTION
● Your vehicle is not designed to use biodiesel fuel. Never, under any cir-
cumstances refuel with biodiesel. The use of biodiesel fuel could damage
the engine and the fuel system. The addition of biodiesel to diesel fuel by
the diesel manufacturer in accordance with standard EN 590 or DIN 51628
is authorised and will not cause damage to the engine or the fuel system.
● The diesel engine has been designed to be used exclusively with diesel
fuel conforming to standard EN 590. Never refuel or use petrol, kerosene,
fuel oil or any other type of fuel. If you accidentally fill up the vehicle with
the wrong type of fuel, do not start the engine. Seek assistance from speci-
alised personnel. The composition of these fuels may severely damage the
fuel system and the engine.
227
Checking and refilling levels
WARNING (Continued)
● If any tests have to be performed with the engine running, there is an
added safety risk from the rotating parts (e.g. drive belts, alternator, ra-
diator fan, etc.) and from the high-voltage ignition system.
● Observe the following additional warnings if work on the fuel system
or the electrical system is necessary:
–Always disconnect the battery.
– Do not smoke.
– Never work near open flames.
– Always keep an approved fire extinguisher immediately available.
CAUTION
When topping up fluids, make sure the correct fluid is put into the correct
filler opening. This can otherwise cause serious malfunctions or engine
damage.
For the sake of the environment
Inspect the ground underneath your vehicle regularly so that any leaks are
detected at an early stage. If you find spots of oil or other fluids, have your
vehicle inspected at the workshop.
● When the external temperature and level of humidity are high or when
the engine stops, it is possible for water to drop from the air conditioning
system evaporator potentially forming a small puddle on the ground. This is
normal and does not indicate a leak.
Note
On right-hand drive vehicles some of the reservoirs mentioned below are lo-
cated on the other side of the engine compartment. Closing the bonnet
–
To close the bonnet, push it down until it overcomes the spring
pressure.
– Let the bonnet engage in the locking part. Do not force it ⇒
.
WARNING
● For safety reasons the bonnet must always be completely closed
when the vehicle is moving. After closing it always check that it is proper-
ly secured. The bonnet must be flush with the adjacent body panels.
● Should you notice that the bonnet is not safely secured when the ve-
hicle is moving, stop the vehicle immediately and close the bonnet. Fail-
ure to do so could result in an accident.
Engine oil General notes
The engine comes with a special, high quality, multi grade oil that can be
used in all seasons of the year except for those regions affected by extreme
cold.
As the use of good quality oil is necessary for the correct operation and long
service life of the engine, when it becomes necessary to replenish or
change the oil, always use an oil that complies to the VW standards.
The specifications (VW standards) set out in the following page should ap-
pear on the container of the service oil; when the container displays the
specific standards for petrol and diesel engines together, it means that the
oil can be used for both types of engines.
Safety FirstOperating InstructionsPractical TipsTechnical Specifications
228Checking and refilling levels
We recommend that the oil change, indicated in the Maintenance Pro-
gramme, be performed by an Authorised Service Centre or a specialised
workshop.
The correct oil specifications for your engine are listed in ⇒ page 228, Oil
properties.
Service intervals
Service intervals can be flexible (LongLife service) or fixed (dependent on
time/distance travelled).
If the PR code that appears on the back of the Maintenance Programme
booklet is QG1, this means that your vehicle has the LongLife service pro-
grammed. If it has the codes QG0 or QG2 the interval service is dependent
on time/distance travelled.
Flexible service intervals (LongLife*)
Special oils and processes have been developed which, depending on the
characteristics and individual driving profiles, allow to extend the oil
change service (LongLife service intervals).
Because this oil is essential for extending the service intervals, it must only
be used observing the following indications:
● Avoid mixing it with oil for fixed service intervals.
● Only in exceptional circumstances, if the engine oil level is too low
⇒ page 229 and LongLife oil is not available, it is permitted to top up
(once) with oil for fixed service intervals (up to a maximum of 0.5 litres).
Fixed service intervals*
If your vehicle does not have the “LongLife service interval” or it has been
disabled (by request), you may use oils for fixed service intervals, which al-
so appear in ⇒ page 228, Oil properties. In this case, your vehicle must be
serviced after a fixed interval of 1 year / 15 000 km (whatever comes first)
⇒ Booklet Maintenance Programme. ●
In exceptional circumstances, if the engine oil level is too low
⇒ page 229 and you cannot obtain the oil specified for your vehicle, you
can put in a small quantity of oil conforming to the specification ACEA A2 or
ACEA A3 (petrol engines) or ACEA B3 or ACEA B4 (diesel engines) (up to 0.5
l).
Vehicles with diesel particulate filter*
All Exeo vehicles with a diesel engine have a diesel particulate filter and
must only be filled with VW 507 00 engine oil, which has a low level of soot
formation. Using other types of oil will cause a higher soot concentration
and reduce the life of the DPF. Therefore:
● Avoid mixing this oil with other engine oils.
● Only in exceptional circumstances, if the engine oil level is too low
⇒ page 229 and you cannot obtain the oil specified for your vehicle, you
can use a small quantity of oil (once) conforming to the VW 506 00,
VW 506 01, VW 505 00, VW 505 01 or ACEA B3 / ACEA B4 specification. (up
to 0.5 l).
Oil properties
Engine typeSpecificationPetrolVW 502 00/ VW 504 00Diesel. Engines with particu-
late filter (DPF) a)VW 507 00
a)
Only use recommended oils, otherwise you may damage the engine.
Oils for LongLife service intervals *Engine typeSpecificationPetrolVW 504 00DieselVW 507 00
229
Checking and refilling levels
Engine oil additives
No type of additive should be mixed with the engine oil. The deterioration
caused by these additives is not covered by the warranty.
Note
Before a long trip, we recommend finding an engine oil that conforms to the
corresponding VW specifications and keeping it in the vehicle. This way, the
correct engine oil will always be available for a top-up if needed.
Checking the oil level
Fig. 177 Markings on oil
dipstick
Checking oil level
– Park the vehicle in a horizontal position.
– Briefly run the engine at idle speed until the service tempera-
ture is reached and stop.
– Wait two minutes. –
Pull out the dipstick. Wipe the dipstick with a clean cloth and
insert it again, pushing it in as far as it will go.
– Then pull it out once more and check the oil level ⇒ fig. 177. If
the oil level is too low, add more engine oil ⇒ page 230.
Oil level in area a
–
Do not top up oil.
Oil level in area b
–
Oil can be topped up. After topping up the oil level should be in
area a.
Oil level in area c
–
Oil must be topped up. After topping up the oil level should be
in area a.
Depending on how you drive and the conditions in which the vehicle is
used, oil consumption can be up to 0.5 l/1000 km. Oil consumption is likely
to be higher for the first 5000 km. Therefore, the engine oil level must be
checked at regular intervals, preferably when filling the tank and before a
journey.
Safety FirstOperating InstructionsPractical TipsTechnical Specifications
230Checking and refilling levels
Topping up the engine oil
Fig. 178 In the engine
compartment: Engine oil
filler cap
– Unscrew cap from oil filler opening ⇒ fig. 244.
– Carefully put in the specified grade of oil ⇒ page 228, adding
0.5 litres at a time.
– After two minutes, check the oil level once again ⇒ page 229.
– Where necessary, add more engine oil.
– Replace the oil filler cap carefully and push the dipstick all the
way in.
WARNING
● When refilling with oil, make sure no oil falls onto hot engine parts.
Failure to comply could result in fire.
● Wash your skin thoroughly if it comes into contact with engine oil.
CAUTION
● The oil level must never be above area a. This could damage the cata-
lytic converter or the engine. Contact a qualified workshop to drain the en-
gine oil if necessary.
● No additives should be used with engine oil. Any damage caused by the
use of such additives would not be covered by the factory warranty.
For the sake of the environment
● Oil must not be disposed of in the drain or on the ground.
● Always observe legal requirements when disposing of empty oil canis-
ters.
Cooling system Coolant fluid
The purpose of the coolant fluid is to carry heat away from
the engine. The correct amount of antifreeze is decisive in
preventing the cooling system from freezing in winter. The vehicle's engine cooling system is filled for life at the factory, so no
coolant needs to be changed. The coolant fluid consists of a mixture of wa-
ter and antifreeze G12++. This is a glycol-based antifreeze with anti-corro-
sion additives.
Coolant fluid additive
The amount of antifreeze required depends on the temperatures to be ex-
pected in the winter season. If the antifreeze concentration is too low the
coolant can freeze, resulting in failure of the cooling system and heater.
231
Checking and refilling levels
The cooling system is filled at the factory with the correct amount of anti-
freeze for the country concerned.
In most cases, the mixture consists of 60% water and 40% antifreeze. This
mixture gives the required antifreeze protection at temperatures down to
-25 °C and particularly protects the metal parts of the cooling system
against corrosion. It also prevents scaling and significantly raises the boil-
ing point of the coolant fluid.
Countries with warm climate
The coolant fluid concentration must not be reduced by adding plain water,
even in the summer or in warm climates. The concentration of the antifreeze
must always be at least 40%.
Countries with cold climate
If greater freeze protection is required in very cold climates, the proportion
of antifreeze G12++ can be increased. A concentration of 60% offers anti-
freeze protection of temperatures down to approx. -40 °C. However, the con-
centration of antifreeze must not exceed 60%, as the antifreeze protection
would then drop and the performance of the coolant system would suffer.
Vehicles for countries with cold climates (e.g. Sweden, Norway and Finland)
have factory-filled antifreeze protection for temperatures down to -35 °C. In
these countries, the concentration of antifreeze should always be at least
50%.
CAUTION
● It is advisable to have the cooling system checked before the winter sea-
son to make sure that the antifreeze concentration is adequate for the con-
ditions to be expected. This applies particularly if you intend to take the ve-
hicle into a colder climate zone. If necessary, have the antifreeze concentra-
tion increased to 50 - 60% as required.
● Use only G12++ antifreeze, an additive meeting the “TL-VW 774G” speci-
fication. Other antifreezes may give considerably inferior corrosion protec-
tion. The damage caused by the use of these antifreezes may lead to a loss
of coolant fluid, causing serious damage to the engine.
● G12++ antifreeze can only be mixed with antifreeze additives G11, G12
and G12+.
Checking the coolant level
The coolant level can be checked visually.
Fig. 179 Engine com-
partment: Coolant fluid
deposit
– Switch the ignition off.
Safety FirstOperating InstructionsPractical TipsTechnical Specifications