
Contents
4Trailer towing
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Instructions to follow  . . . . . . . . . . . . . . . . . . . . . 
Ball coupling of towing bracket*  . . . . . . . . . . . . 
Driving tips  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Fitting a towing bracket* . . . . . . . . . . . . . . . . . . . 
Vehicle maintenance and cleaning
 . . . . . . . . 
General notes  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Vehicle exterior maintenance . . . . . . . . . . . . . . . 
Vehicle interior maintenance  . . . . . . . . . . . . . . . 
Accessories, parts replacement and 
modifications
 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Accessories and spare parts . . . . . . . . . . . . . . . . 
Technical modifications  . . . . . . . . . . . . . . . . . . . 
Roof aerial*  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Mobile phones and two-way radios . . . . . . . . . . 
Checking and refilling levels
 . . . . . . . . . . . . . . 
Refuelling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
LPG system* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Petrol  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Diesel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Working in the engine compartment . . . . . . . . . 
Engine oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Coolant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Washer fluid and windscreen wiper blades . . . . 
Brake fluid  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Vehicle battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Wheels and tyres
 . . . . . . . . . . . . . . . . . . . . . . . . . 
Wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
If and when
 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tools, tyre repair kit and spare wheel  . . . . . . . . 
Wheel change  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tyre repair kit* (Tyre Mobility System)  . . . . . . . . 
Fuses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Bulb change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Jump-starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Towing and tow-starting . . . . . . . . . . . . . . . . . . . 
Technical Specifications
 . . . . . . . . . . 
Description of specifications
 . . . . . . . . . . . . . . 
Important information . . . . . . . . . . . . . . . . . . . . . 
Information on fuel consumption . . . . . . . . . . . . 
Towing a trailer  . . . . . . . . . . . . . . . . . . . . . . . . . . 
Wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Technical Specifications
 . . . . . . . . . . . . . . . . . . 
Checking fluid levels . . . . . . . . . . . . . . . . . . . . . . 
Petrol engine 1.4 63 kW (85 PS)  . . . . . . . . . . . . 
Petrol engine 1.6 75 kW (102 PS)  . . . . . . . . . . . 
Petrol engine 1.2 77 kW (105 PS)  . . . . . . . . . . . 
Petrol engine 1.4 92 kW (125 PS)  . . . . . . . . . . . 
Petrol engine 1.8 118 kW (160 PS)  . . . . . . . . . . 
Diesel engine 1.6 TDI CR 77 kW (105 PS) 
with/without DPF . . . . . . . . . . . . . . . . . . . . . . . . . 
Diesel engine 1.6 TDI CR 77 kW (105 PS) DPF 
Start&Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Diesel engine 2.0 TDI CR 103 kW (140 PS) DPF  
Diesel engine 2.0 TDI PD 103 kW (140 PS) without 
DPF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Dimensions and capacities  . . . . . . . . . . . . . . . . 
Index
 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
211
211
212
212
213
215
215
216
221
224
224
224
225
225
226
226
227
230
231
232
235
239
241
245
246
249
249
257
257
259
265
267
272
281
284 287
287
287
289
289
290
291
291
292
293
294
296
297
298
300
301
302
304
305
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Cockpit
62Recommended gear display* 
This display helps to save fuel.Use the gear display to save fuel. If you are driving in the correct gear, a dot 
will be shown next to the gear display. If you are not in the correct gear, an 
arrow will appear next to the gear display indicating whether you should 
change up or down.Odometer or flexible service interval displayOdometer
The left-hand counter in the display registers the total amount of distance 
covered by the vehicle.
The right-hand counter registers the short journeys. The last digit indicates 
steps of 100 metres. The trip recorder counter may be reset by holding down 
the reset button for a few seconds. Service interval display
Ve hi cle s wi th Service intervals dependent on time/distance travelled
 already 
have certain service intervals set. The intervals are calculated individually in 
vehicles with  LongLife service .
The service interval display only indicates the dates of services that include 
engine oil change. The dates of all other services, such as Inspection Service 
or brake fluid change, appear in the sticker on the door pillar or in the Main-
tenance Programme.
A  Service pre-warning  will appear in the odometer if a service is due soon. A 
“spanner” symbol appears and the display “km” with the distance that can 
be driven until the next service appointment is due. The display will change 
after approximately 10 seconds. A “clock symbol” appears and the number 
of days until the service appointment should be carried out. The following 
message is shown in the instrument panel display*:
Service in
[XXXX]
km
or
[XXXX]
days
The service message will disappear approximately 20 seconds after the igni-
tion is switched on or the engine is running. The normal display can be 
resumed by briefly pressing the reset button on the trip counter or by pressing 
the   button on the steering wheel controls.
With the ignition on, you can  check the current service message at any 
moment in the  Vehicle status menu or turning the reset button to access the 
service display.
An  overdue service  is indicated by a minus sign in front of the mileage or day 
information.
Fig. 40  Gear display
OK
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Cockpit81
Safety First
Operating Instructions
Practical Tips
Technical Specifications
If several priority 1 faults are detected at the same time, the symbols will be 
displayed one after the other for about 2 seconds at a time and will continue 
until the fault is corrected.
No menus will be shown in the display for the duration of a priority 1 warning 
message.
Examples of priority 1 warning messages (red)
•Brake system symbol 
 H with the warning message 
STOP BRAKE FLUID 
SERVICE MANUAL  or STOP BRAKE FAULT SERVICE MANUAL .
•Coolant symbol 
 v with the warning message STOP SEE COOLANT 
INSTRUCTION MANUAL .
•Engine oil pressure symbol 
 E with the warning message  STOP ENGINE 
OIL PRESSURE LOW! INSTRUCTION MANUAL .
Warning reports, Priority 2 (yellow) 
If one of these faults occurs, the warning lamp lights up, and is accompanied 
by  one audible warning . Check the corresponding function as soon as 
possible although the vehicle may be used without risk.
If several priority 2 warning messages are detected at the same time, the 
symbols are displayed one after the other for about 2 seconds at a time. After 
a set time, the information text will disappear and the symbol will be shown 
as a reminder at the side of the display.
Priority 2  warning messages will not be shown until all  Priority 1 warning 
messages have been dealt with!
Examples of priority 2 warning messages (yellow):
10)
•Fuel warning light with the information text PLEASE REFUEL .•Windscreen washer fluid symbol 
 with the information text REFILL 
WINDSCREEN WASHER FLUID . Top up the washer fluid level.
Information messages displayed on the screen*
10)Depending on the version of the model.
Message
a)
Description
SERVICE
The service interval has ended. Take the vehicle to an 
authorised service.
IMMOBILISER
Immobiliser system active. The vehicle will not start. Take 
the vehicle to an authorised service.
ERROR
Instrument panel faulty. Take the vehicle to an authorised 
service.
CLEAN AIR 
FILTER
Warning: The air filter must be cleaned
NO KEY
Warning: Correct key cannot be found in the vehicle.
KEY BATTERY
Warning: Key battery low. Change the battery.
CLUTCH
Warning: Press the clutch to start. In vehicles with manual 
gearbox and Start/Stop system.
--> P/N
Warning: Place the selector level in P/N to start. Only in 
vehicles with automatic gearbox.
--> P
Warning: Place the selector lever in position P to stop the 
engine.
STARTING
Warning: The engine starts automatically. Start-Stop sys-
tem activated.
START 
MANUALLY
Warning: The engine must be started manually. Start-Stop 
system activated.
ERROR START 
STOP
Warning: Start-Stop system error.
START STOP 
IMPOSSIBLE
Warning: Although the Start-Stop system is switched on, 
the engine cannot be stopped automatically. Not all the 
necessary conditions are met
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Intelligent technology203
Safety First
Operating Instructions
Practical Tips
Technical Specifications
Brake servo
The brake servo increases the pressure you apply to the brake pedal. The 
brake servo works only when the engine is running.
WARNING
•When applying the brakes to clean off deposits on the pads and discs, 
select a clear, dry road. Be sure not to inconvenience or endanger other 
road users. Risk of accident.•Ensure the vehicle does not move while in neutral, when the engine is 
stopped. Failure to do so could result in an accident.Caution
•Never let the brakes “drag” by leaving your foot on the pedal when it is 
not necessary to brake. This overheats the brakes, resulting in longer stop-
ping distances and greater wear.•Before driving down a long, steep gradient, it is advisable to reduce speed 
and change to a lower gear (or move the gear lever to a lower gear position if 
your vehicle has automatic transmission). This makes use of engine braking 
and prolongs the service life of the brakes. If you still have to use the brakes, 
it is better to brake firmly at intervals than to apply the brakes continuously.Note
•If the brake servo is not functioning due to a malfunction, or if the vehicle 
has to be towed, you will have to press the brake pedal considerably harder 
to make up for the lack of servo assistance.•If you wish to equip the vehicle with accessories such as a front spoiler or 
wheel covers, it is important that the flow of air to the front wheels is not 
obstructed, otherwise the brakes can overheat.
Power steering (servotronic*)
Power steering makes it easier to turn the steering wheel 
when the engine is running.Power steering assists the driver by reducing the force needed to turn the 
steering wheel. In cars equipped with servotronic* power steering the degree 
of power assistance is regulated  electronically according to road speed.
The power  steering will keep on working even if the  servotronic* device fails. 
The degree of power assistance will, however, no longer adapt to different 
speeds. If the electronic regulating system is not working properly, this is 
most noticeable when turning the steering wheel at low speeds (for instance 
when parking), as more effor t will be required than usual. The fault should be 
corrected by a specialised workshop as soon as possible.
Power steering does not work if the engine is off. In this case the steering 
wheel requires much more force to turn.
If the steering is held at its  turning limit when the vehicle is stationary, this 
will place an excessive load on the power steering system. Turning the 
steering wheel to its limit places a load on the system, which causes noise. It 
will also reduce the idling speed of the engine.
Caution
When the engine is running, do not turn the steering wheel to its limit for 
more than 15 seconds. Otherwise, there is a risk of damaging the power 
steering.
Note
•If the power steering should fail at any time or the engine is switched off 
(for instance when being towed), the vehicle can still be steered. However, 
more effort will be required to turn the steering wheel.•If the system is leaking or malfunctioning, please take the vehicle to a 
specialised workshop as soon as possible.
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Driving and the environment205
Safety First
Operating Instructions
Practical Tips
Technical Specifications
Driving and the environmentRunning-inRunning in a new engine
The engine needs to be run in over the first 1500 km.Up to 1000 kilometres
– Do not drive at speeds of more than 2/3 the maximum speed.
– Do not accelerate hard.
– Avoid high engine revolutions.
– Do not tow a trailer.
From 1000 to 1500 kilometres
– Speeds can be gradually increased to the maximum road speed 
or maximum permissible engine speed (rpm).During its first few hours of running, the internal friction in the engine is 
greater than later on, when all the moving parts have bedded in.
For the sake of the environment
If the engine is run in gently, its life will be increased and its oil consumption 
reduced.
Braking capacity and braking distance
The braking capacity and braking distance are influenced by 
driving situations and road conditions.The efficiency of the brakes depends directly on the  brake pad wear. The rate 
of wear of the brake pads depends to a great extent on the conditions under 
which the vehicle is operated and the way the vehicle is driven. If you often 
drive in town traffic, drive short distances or have a sporty driving style, we 
recommend that you have the thickness of your brake pads checked by an 
Authorised Service Centre more frequently than recommended in the Ser vice 
Plan.
If you drive with  wet brakes, for example, after crossing areas of water, in 
heavy rainfall or even after washing the vehicle, the effect of the brakes is 
lessened as the brake discs are wet or even frozen (in winter). In this case the 
brakes should be dried by pressing the brake pedal several times.
WARNING
Longer braking distances and faults in the brake system increase the risk 
of accidents.•New brake pads must be run in and do not have the correct friction 
during the first 400 km. However, the reduced braking capacity may be 
compensated by pressing on the brake pedal a little harder. This also 
applies when the brake pads have to be changed further on.•If brakes are wet or frozen, or if you are driving on roads which have 
been salted, braking power may be lower than normal.•On steep slopes, if brakes are excessively used, they will overheat. 
Before driving down a long steep slope,  it is advisable to reduce speed and 
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Driving and the environment
206change down into a lower gear or range (depending on the type of trans-
mission). This makes use of engine braking and relieves the brakes.•Never let the brakes “drag” by applying light pressure. Continuous 
braking will cause the brakes to overheat and the braking distance will 
increase. Apply and then release the brakes alternately.•Never let the vehicle run with the engine switched off. The braking 
distance is increased considerably when the brake servo is not active.•If the brake fluid loses its viscosity and is subjected to heavy use, 
vapour bubbles can form in the brake system. This reduces the efficiency of 
the brakes.•Non-standard or damaged front spoilers could restrict the airflow to the 
brakes and cause them to overheat. Before purchasing accessories please 
observe the relevant instructions  ⇒page 224, “Technical modifications”.•If a brake circuit fails, the braking distance will be increased consider-
ably. Contact a specialised workshop immediately and avoid unnecessary 
journeys.
Exhaust gas purification systemCatalytic converter*To maintain the useful life of the catalytic converter
– Use only unleaded petrol with petrol engines, as lead damages  the catalytic converter.
– Do not let the fuel get too low in the tank. – For engine oil changes, do not replenish with too much engine oil 
⇒page 237, “Topping up engine oil   E”.
– Never tow the vehicle to start it, use jump leads if necessary  ⇒page 281.
If you notice misfiring, uneven running or loss of power when the vehicle is 
moving, reduce speed immediately and have the vehicle inspected at the 
nearest specialised workshop. In general, the exhaust gas warning lamp will 
light up when any of the described symptoms occur  ⇒page 77. If this 
happens, unburnt fuel can enter the exhaust system and escape into the envi-
ronment. The catalytic converter can also be damaged by overheating.
WARNING
The catalytic converter reaches very high temperatures! There is a risk of 
fire.•Never park where the catalytic converter could come into contact with 
dry grass or flammable materials under the vehicle.•Do not apply additional underseal or anti-corrosion coatings to the 
exhaust pipes, catalytic converter or the heat shields on the exhaust 
system. These materials could catch fire when the vehicle is being driven.Caution
Never run the fuel tank completely dry because the irregularity of the fuel 
supply may cause ignition problems. This allows unburnt fuel to enter the 
exhaust system, which could cause overheating and damage the catalytic 
converter.
For the sake of the environment
Even when the emission control system is working perfectly, there may be a 
smell of sulphur from the exhaust gas under some conditions. This depends 
WARNING (continued)
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Checking and refilling levels235
Safety First
Operating Instructions
Practical Tips
Technical Specifications
If the bonnet does not close, do not press downwards. Open it once more and 
let it fall as before.
WARNING
If the bonnet is not closed properly, it could open while you are driving and 
completely obscure your view of the road. Risk of accident.•After closing the bonnet, always check that it is properly secured. The 
bonnet must be flush with the surrounding body panels.•If you notice that the bonnet latch is not secured when the vehicle is 
moving, stop the vehicle immediately and close the bonnet properly. Risk 
of accident.
Engine oilGeneral notesThe engine comes with a special, high quality, multi grade oil that can be 
used in all seasons of the year except for those regions affected by extreme 
cold.
As the use of good quality oil is necessary for the correct operation and long 
service life of the engine, when it becomes necessary to replenish or change 
the oil, always use an oil that complies to the VW standards.
The specifications (VW standards) set out in the following page should 
appear on the container of the service oil; when the container displays the 
specific standards for petrol and diesel engines together, it means that the 
oil can be used for both types of engines.
We recommend that the oil change, indicated in the Maintenance 
Programme, be performed by an Authorised Service Centre or a specialised 
workshop. The correct oil specifications for your engine are listed in 
⇒page 236, “Oil 
properties”.
Service intervals
Service intervals can be flexible (LongLife service) or fixed (dependent on 
time/distance travelled).
If the PR code that appears on the back of the Maintenance Programme 
booklet is QG1, this means that your vehicle has the LongLife service 
programmed. If it has the codes QG0 or QG2 the interval service is dependent 
on time/distance travelled.
Flexible service intervals (LongLife*)
Special oils and processes have been developed which, depending on the 
characteristics and individual driving profiles, allow to extend the oil change 
service (LongLife service intervals).
Because this oil is essential for extending the service intervals, it  must only 
be used observing the following indications:
•Avoid mixing it with oil for fixed service intervals.•Only in exceptional circumstances, if the engine oil level is too low 
⇒ page 236 and LongLife oil is not available, it is permitted to top up (once) 
with oil for fixed service intervals  ⇒ page 236 (up to a maximum of 0.5 
litres).
Fixed service intervals*
If your vehicle does not have the “LongLife service interval” or it has been 
disabled (by request), you may use oils for  fixed service intervals, which also 
appear in  ⇒page 236, “Oil properties”. In this case, your vehicle must be 
serviced after a fixed interval of 1 year / 15,000 km (whatever comes first) 
⇒ Booklet  “Maintenance Programme”.•In exceptional circumstances, if the engine oil level is too low 
⇒ page 236 and you cannot obtain the oil specified for your vehicle, you can 
put in a small quantity of oil conforming to the specification ACEA A2 or 
ACEA A3 (petrol engines) or ACEA B3 or ACEA B4 (diesel engines) (up to 0.5 l).
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Checking and refilling levels
238
– To avoid over-filling with engine oil, you should top-up using small quantities, wait a while and check the oil level before 
adding any more oil.
– As soon as the oil level is in area  , carefully close the cap.The position of the oil filler opening is shown in the corresponding engine 
compartment illustration  ⇒page 291.
Engine oil specification  ⇒page 235.
WARNING
Oil is highly inflammable! Ensure that no oil comes into contact with hot 
engine components when topping up.
Caution
If the oil level is above the area   do not start the engine. This could result 
in damage to the engine and catalytic converter. Contact a specialised work-
shop.
For the sake of the environment
The oil level must never be above area  . Otherwise oil can be drawn in 
through the crankcase breather and escape into the atmosphere via the 
exhaust system.
Changing engine oil
The engine oil must be changed at the intervals given in the 
service schedule.We recommend that you have the engine oil changed by an Authorised 
Service Centre.
The oil change intervals are shown in the Maintenance Programme.
WARNING
Only change the oil yourself if you have the specialist knowledge required!•Before opening the bonnet, read and observe the warnings 
⇒ page 232, “Safety instructions on working in the engine compartment”.•Wait for the engine to cool down. Hot oil may cause burn injuries.•Wear eye protection to avoid injuries caused by splashes of oil.•When removing the oil drain plug with  your fingers, keep your arm hori-
zontal to help prevent oil from running down your arm.•Wash your skin thoroughly if it comes into contact with engine oil.•Engine oil is poisonous! Used oil must be stored in a safe place out of 
the reach of children.Caution
No additives should be used with engine oil. This could result in engine 
damage. Any damage caused by the use of such additives would not be 
covered by the factory warranty.
For the sake of the environment
•Because of the disposal problems, the necessary special tools and 
specialist knowledge required, we recommend that you have the engine oil 
and filter changed by an Authorised Service Centre.
AB
AA
AA
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