2011 RAM CHASSIS CAB service

128,000 Miles (212,000 km) or 96 Months Maintenance Service
Schedule ❏ Change the engine oil and engine oil filter.
❏ Rotate the tires, rotate at the first sign of irregular wear, even if it occurs before
128,000 miles (212 000 km).
❏ Replace the engine air cleaner filter.
❏ Replace the spark plugs.
❏ Lube the front drive shaft fitting (4x4 only).
❏ Adjust parking brake on vehicles equipped with four-wheel disc brakes.
❏ Change the transfer case fluid.
❏ Inspect the brake linings, replace if necessary.
❏ Inspect the front suspension, tie rod ends and boot seals for cracks or leaks and all parts for
damage, wear, improper looseness or end play; replace if necessary.
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer 136,000 Miles (225,000 km) or
102 Months Maintenance
Service Schedule ❏ Change the engine oil and engine oil
filter.
❏ Rotate the tires, rotate at the first sign of
irregular wear, even if it occurs before
136,000 miles (225 000 km).
❏ Lube the front drive shaft fitting
(4x4 only).
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
8 M
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SMAINTENANCE SCHEDULES 439

144,000 Miles (238,000 km) or 108 Months Maintenance Service
Schedule ❏ Change the engine oil and engine oil filter.
❏ Rotate the tires, rotate at the first sign of irregular wear, even if it occurs before
144,000 miles (238 000 km).
❏ If using your vehicle for any of the following: Dusty or off-road conditions. Inspect the
engine air cleaner filter; replace if necessary.
❏ Lube the front drive shaft fitting (4x4 only).
❏ Inspect the brake linings, replace if necessary.
❏ Inspect the CV joints.
❏ Inspect exhaust system.
❏ Inspect the front suspension, tie rod ends and boot seals for cracks or leaks and all parts for
damage, wear, improper looseness or end play; replace if necessary.
❏ Inspect the front and rear axle fluid, change if using your vehicle for police, taxi, fleet,
off-road or frequent trailer towing. Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer 152,000 Miles (251,000 km) or
114 Months Maintenance
Service Schedule ❏ Change the engine oil and engine oil
filter.
❏ Rotate the tires, rotate at the first sign of
irregular wear, even if it occurs before
152,000 miles (251 000 km).
❏ Lube the front drive shaft fitting (4x4
only).
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
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S 440 MAINTENANCE SCHEDULES

† This maintenance is recommended by the manufacturer
to the owner, but is not required to maintain emissions
warranty.
WARNING!• You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If
you have any doubt about your ability to perform
a service job, take your vehicle to a competent
mechanic.
• Failure to properly inspect and maintain your
vehicle could result in a component malfunction
and effect vehicle handling and performance. This
could cause an accident.
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IF YOU NEED CONSUMER ASSISTANCECONTENTS  Suggestions For Obtaining Service For Your
Vehicle .............................. 445
▫ Prepare For The Appointment ........... 445
▫ Prepare A List ...................... 445
▫ Be Reasonable With Requests ............ 445
 If You Need Assistance ................. 445
▫ Chrysler Group LLC Customer Center ..... 446
▫ Chrysler Canada Inc. Customer Center ..... 446
▫ In Mexico Contact .................... 446 ▫ Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ............ 447
▫ Service Contract ..................... 447
 Warranty Information .................. 448
 MOPAR  Parts ....................... 448
 Reporting Safety Defects ................ 448
▫ In The 50 United States And
Washington, D.C. .................... 448
▫ In Canada ......................... 449
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9 IF YOU NEED CONSUMER ASSISTANCE 445

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
• If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
• If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealership name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726–4636
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300446 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922 (Canadian residents, call 1-800-485-
2001).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
9 IF YOU NEED CONSUMER ASSISTANCE 447

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE: A street address is required when ordering
manuals (no P.O. Boxes).
• Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
9 IF YOU NEED CONSUMER ASSISTANCE 449