2011 Ram 5500 Chassis Cab phone

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
450 IF YOU NEED CONSUMER ASSISTANCE

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to:Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:
A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
9
IF YOU NEED CONSUMER ASSISTANCE 453

Fluid Level Check................ 405,406,407
Fluid Type ........................ 405,428
Shifting ............................. 270
Special Additives ...................... 408
Axle Fluid ....................... 404,405,428
Axle Lubrication (Axle Fluid) ............404,405
Battery ............................... 389
Keyless Transmitter Replacement (RKE) ....... 24
Saving Feature (Protection) ............... 143
Belts, Seat ............................ 38,74
Body Builders Guide ....................... 6
Body Mechanism Lubrication ............... 392
B-Pillar Location ........................ 303
Brake Fluid ......................... 402,428
Brake System ........................ 295,401
Anti-Lock (ABS) ....................... 295
Fluid Check .......................... 402
Master Cylinder ....................... 402 Parking
............................. 292
Warning Light ........................ 188
Brake/Transmission Interlock ............... 269
Bulb Replacement ....................... 420
Bulbs, Light .......................... 75,420
Cab Top Clearance Lights .................. 424
Calibration, Compass ..................... 204
Capacities, Antifreeze (Engine Coolant) ........ 426
Capacities, Fluid ........................ 426
Caps, Filler Oil (Engine) .......................... 387
Power Steering ........................ 292
Radiator (Coolant Pressure) ............... 399
Car Washes ............................ 409
Carbon Monoxide Warning ...............74,325
Cargo Light ............................ 142
Cellular Phone .......................... 87
Center High Mounted Stop Light ............ 423
10
INDEX 459

Front Axle (Differential)................... 404
Fuel ................................. 321
Adding ............................. 326
Diesel .............................. 427
Filler Cap (Gas Cap) .................... 327
Filter ............................... 427
Gauge .............................. 180
Light ............................... 187
Octane Rating ........................ 321
Requirements ......................... 321
Tank Capacity ........................ 426
Fuses ................................ 414
Gas Cap (Fuel Filler Cap) ...............327,382
Gasoline (Fuel) ......................... 321
Gasoline, Reformulated ................... 322
Gauges Coolant Temperature ................... 180
Fuel ............................... 180 Oil Pressure
.......................... 183
Speedometer ......................... 181
Tachometer .......................... 180
Voltmeter ............................ 187
Gear Ranges ........................... 272
General Information .................. 17,25,116
Glass Cleaning .......................... 413
Grocery Bag Retainer ..................... 170
Gross Axle Weight Rating .................. 331
Gross Vehicle Weight Rating ................ 330
Guide, Body Builders ...................... 6
GVWR ............................... 328
Hands-Free Phone (Uconnect™) .............. 87
Hazard Driving Through Flowing, Rising, or Shallow
Standing Water ........................ 288
Hazard Warning Flasher ................... 358
Head Restraints ......................... 124
10
INDEX 463

Viscosity............................ 387
Onboard Diagnostic System ..............382,383
Operating Precautions .................... 382
Operator Manual (Owner’s Manual) ............ 4
Outside Rearview Mirrors .................. 82
Overdrive ............................. 274
Overdrive OFF Switch .................... 274
Overhead Console ....................... 154
Overheating, Engine ...................... 181
Owner’s Manual (Operator Manual) .........4,453
Panic Alarm ............................ 24
Parking Brake .......................... 292
Passing Light ........................... 144
Pedals, Adjustable ....................... 148
Personal Settings ........................ 205
Pets .................................. 72
Pets, Transporting ........................ 72
Phone, Cellular .......................... 87 Phone, Hands-Free (Uconnect™)
.............. 87
Placard, Tire and Loading Information ......... 303
Power Door Locks ........................... 29
Mirrors .............................. 84
Outlet (Auxiliary Electrical Outlet) .......156,160
Seats ............................... 127
Sliding Rear Window ................... 171
Steering .......................... 291,292
Windows ............................. 34
Power Steering Fluid ..................... 428
Pregnant Women and Seat Belts .............. 49
Programmable Electronic Features ............ 205
Programming Transmitters
(Remote Keyless Entry) .................... 20
Radial Ply Tires ......................... 313
Radiator Cap (Coolant Pressure Cap) .......397,399
Radio, Satellite (Uconnect studios)........... 242
468 INDEX

TransmissionAutomatic ........................ 270,405
Fluid ............................... 428
Maintenance ......................... 405
Shifting ............................. 268
Transmitter Battery Service
(Remote Keyless Entry) .................... 24
Transmitter Programming
(Remote Keyless Entry) .................... 20
Transmitter, Remote Keyless Entry (RKE) ........ 20
Tread Wear Indicators .................... 314
Trip Odometer .......................... 183
Turn Signals ...................... 144,180,420
UCI Connector ......................... 236
Uconnect™ (Hands-Free Phone) .............. 87
Uniform Tire Quality Grades ................ 454
Universal Consumer Interface (UCI) Connector . . . 236 Variance, Compass
....................... 204
Vehicle Identification Number (VIN) ............ 7
Vehicle Loading ...................... 304,328
Vehicle Modifications/Alterations .............. 7
Vehicle Storage ....................... 259,419
Voice Recognition System (VR) .............. 116
Voltmeter ............................. 187
Warning Lights
(Instrument Cluster Description) ............. 180
Warnings and Cautions ..................... 6
Warranty Information ..................... 452
Washers, Windshield .................. 146,393
Washing Vehicle ......................... 409
Water Driving Through ...................... 288
Wheel and Wheel Trim .................... 411
Wheel and Wheel Trim Care ................ 411
Wheel Cover ........................... 365
10
INDEX 473