2011 Ram 2500 transmission

JOBNAME: 288987 2011 Maint-Wa PAGE: 1 SESS: 58 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
TO OUR CUSTOMERS:
This booklet explains the limited warranties and optional service contracts that apply
to your new vehicle. It explains exactly what’s covered, how long each warranty lasts,
and what you must do to keep the warranties in force. Please read the warranties and
other information in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet, “Chrysler Retailer” means any authorized retailer who sells and
services Chrysler, Jeep
or Dodge vehicles.
“Chrysler” and “Chrysler Canada” mean Chrysler Canada Inc.
“Chrysler parts” mean Mopar
or Autopar™ brand parts designed for Chrysler,
Jeep
or Dodge vehicles by Chrysler Group LLC.
Chrysler and Dodge are registered trademarks of Chrysler Canada Inc., a wholly owned
subsidiary of Chrysler Group LLC. Jeep is a registered trademark of Chrysler Group LLC
used under licence by Chrysler Canada Inc. Mopar is a registered trademark of Chrysler
Group LLC. Autopar is a trademark of Chrysler Canada Inc.
CONTENTS
Privacy Statement.................2
Warranty Information...............4
Your rights and responsibilities........4-5
About your warranties..............6
3/60 Basic Warranty................7
5/100 Powertrain Warranty............8
5/160 Diesel Engine Warranty..........9
8/160 Hybrid System Warranty.........9
3/290 Aisin Transmission Warranty.......9
Corrosion Warranty...............10
Emission Warranties.............11-13
What is not covered.............14-63
How to get service................17
Other things you should know.......18-19
Customer Assistance...............20
Arbitration.....................21
5/100 Roadside Assistance Program . . . 22-25
Optional Service Contracts.........26-30
Maintenance Service Schedule Coupons
1

JOBNAME: 288987 2011 Maint-Wa PAGE: 8 SESS: 55 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
5/100 POWERTRAIN WARRANTY
The following powertrain components are covered for5 years or 100,000
kilometres,whichever occurs first, measured from the vehicle’s original
warranty start date.
Vehicles placed in taxi, limousine, postal or ambulance service and all SRT
vehicles are excluded from the5-year or 100,000-kilometrePowertrain
Warranty, and are covered only under the3-year or 60,000-kilometreBasic
Warranty.
•Engine –Cylinder block and all internal parts; cylinder head assem-
blies; timing case, timing chain, timing belt, gears and sprockets;
vibration damper; oil pump; water pump and housing; intake and
exhaust manifolds; flywheel with starter ring gear; core plugs; valve
covers; oil pan; turbocharger housing and internal parts; turbocharger
wastegate actuator; supercharger; serpentine belt tensioner; seals and
gaskets for listed components only.
•Transmission –Transmission case and all internal parts; torque con-
verter; drive/flex plate; transmission range switch; transmission control
module; bell housing; oil pan; seals and gaskets for listed components
only.
Note: Manual transmission clutch parts are not covered at any time.•Rear-Wheel Drive (If equipped) –Rear axle housing and all internal
parts; axle shafts; axle shaft bearings; driveshaft assemblies; driveshaft
centre bearings; universal joints and yokes; seals and gaskets for listed
components only.
•4-Wheel Drive (4x4) (If equipped)–Transfer case and all internal parts;
transfer case control module and shift mode motor assembly; axle
housing and all internal parts; axle shafts; axle shaft bearings; drive-
shaft assemblies (front and rear); driveshaft centre bearings; universal
joints and yokes; disconnect housing assembly; seals and gaskets for
the listed components.
•All-Wheel Drive (AWD) (If equipped) –Power transfer unit and all
internal parts; driveshaft and axle shaft assemblies; constant velocity
joints and boots; axle housing and all internal parts; differential carrier
assembly and all internal parts; output ball bearing; output flange; end
cover; viscous converter clutch; overrunning clutch; vacuum motor;
torque tube; pinion spacer and shim; seals and gaskets for these parts
only.
8
5/100 POWERTRAIN WARRANTY

JOBNAME: 288987 2011 Maint-Wa PAGE: 9 SESS: 55 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
5/160 DIESEL ENGINE WARRANTY
(if equipped)
These diesel engine parts are covered for5 years or 160,000 kilometres,
whichever occurs first.
•Diesel Engine –Cylinder block and all internal parts; cylinder head
assemblies; core plugs; fuel injection pump and injectors; intake and
exhaust manifolds; oil pan; oil pump; timing gear drive belts and/or
chains and cover; turbocharger housing and internal parts; valve covers;
water pump and housing; seals and gaskets for listed components only.
8/160 HYBRID SYSTEM WARRANTY
(if equipped)
These hybrid system parts are covered for8 years or 160,000 kilometres,
whichever occurs first.
•TPIM Fan
•TPIM Pump
•TPIM Assembly
•Transmission and all internal components•APM Assembly
•HV AC Cables
•HV DC cables
•Hybrid Battery
3/290 AISIN TRANSMISSION WARRANTY
(if equipped)
These Aisin six-speed automatic transmission components are covered for
3 years or 290,000 kilometres,whichever occurs first.
•Transmission –transmission case and all internal parts; torque con-
verter; transmission control module.
9
5/160 DIESEL ENGINE / 8/160 HYBRID SYSTEM / 3/290 AISIN TRANSMISSION WARRANTIES

JOBNAME: 288987 2011 Maint-Wa PAGE: 12 SESS: 57 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for
3 years or 60,000 kilometres,whichever occurs first. The Emission Defect
warranty provides longer coverage for specified components.
LIGHT-DUTY TRUCKS
For light-duty trucks, the Defect Warranty covers the following major
emission control parts, if so equipped, for8 years or 130,000 kilometres,
whichever occurs first:
•catalytic converter
•powertrain control module
HEAVY-DUTY TRUCKS
Heavy-duty trucks are trucks over 4536 kg (10,000 lb) GVW.For heavy-duty trucks, the Defect Warranty covers the following parts, if
so equipped, for5 years or 80,000 kilometres,whichever occurs first:
•air system controls•onboard diagnostic system
•catalytic converter components
•distributor and components•oxygen sensors
•electronic fuel injection•PCV valve or orifice
system and injectors•powertrain control module
•evaporative-emission canister•secondary ignition wires
and controls•spark plugs
•exhaust manifold•throttle body
•EGR valve and control system•transmission control module
•exhaust pipes (exhaust manifold•vacuum hoses, clamps, fittings
to catalyst) and tubing used for these
•fuel cap and tank assembly, components
pump and fuel lines•vacuum, temperature, altitude,
•ignition coil and module
speed, and time-sensitive sensors,•intake manifold valves and switches used in these
components and systems
12
EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY

JOBNAME: 288987 2011 Maint-Wa PAGE: 18 SESS: 55 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
Chrysler Canada has a service contract specially designed for most new
vehicles, to cover repair costs beyond your vehicle’s warranty. Protection
is available for almost every operating part of your vehicle, and at
reasonable cost.
Chrysler Canada stands fully behind its service contracts. Be sure that the
contract you buy is a genuineChryslerService Contract. We arenot
responsible for other companies’ contracts. See page 26 for details on
available service contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items
are normally found and corrected during new vehicle inspection. For your
protection, if you find any such defect or damage, you should tell your
selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.
PRODUCTION CHANGES
Chrysler Canada and its retailers reserve the right to make changes in
vehicles built and/or sold at any time without incurring any obligations to
make the same or similar changes on vehicles which were built and/or sold
previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due to repairs,
Chrysler may offer exchange service on some parts. Moparor Autopar™
brand exchange parts may be new, remanufactured, reconditioned or
repaired, but all meet Chrysler standards and are warranted the same as
new parts. Examples of parts that may be serviced by exchange include
engines, transmissions, instrument clusters, radios, tape and CD players,
speedometers and various electronic modules.
18
OTHER THINGS YOU SHOULD KNOW

JOBNAME: 288987 2011 Maint-Wa PAGE: 27 SESS: 55 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
1. POWERTRAIN PLANS*
Powertrain plans complement the factory powertrain warranty by provid-
ing enhanced roadside coverage and car rental allowance if your vehicle is
not drivable and must be kept overnight. Certain plans also provide
additional distance coverage.
Major components covered are:
•engine•transmission•front-wheel drive•rear-wheel drive
•4-wheel drive (4x4)•all-wheel-drive vehicles
2. “GOLD”PLANS*
Each plan provides full mechanical repair protection to non-powertrain
(Gold) components. Certain plans also provide full mechanical protection
against powertrain component repairs beyond your vehicle’s powertrain
warranty coverage. Contracts are available with or without a deductible.
Major components covered are:
•steering•air conditioning•engine cooling and fuel•front suspension
•rear suspension•electrical•hydraulic brake components•anti-lock
brakes
*Maximum terms available on new vehicles registered in Canada only.
3. “GOLDPLUS”PLANS*
The most complete protection available for your new vehicle is a “Gold
Plus” Service Contract which combines the benefits of Gold component
coverage (see “Gold” Plans), plus, the most important vehicle maintenance
functions:
•Engine oil and oil filter changes
•Tire rotation every other service
•“Peace-of-Mind” motoring with Tire Road Hazard Protection
which provides full, or pro-rata, replacement of the original four
tires, or their repair
•Rental car allowance for same-day warranty repairs – your vehicle
need not be kept overnight before eligibility for the rental
allowance is met
27
OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS

JOBNAME: 288987 2011 Maint-Wa PAGE: 2 SESS: 22 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/01aintervals-gas
INTRODUCTIONThe oil change indicator system will remind you that
it is time to take your vehicle in for scheduled
maintenance. Based on engine operation condition
the oil change indicator message will illuminate, this
means that service is required for your vehicle. Have
your vehicle serviced as soon as possible, within the
next 800 km. The oil change indicator message will
not monitor the time since the last oil change. Change
your vehicles oil if it has been 6 months since your
last oil change even if the oil change indicator
message is NOT illuminated. Change your engine oil
more often if you drive your vehicle off-road for an
extended period of time.Under no circumstances
should oil change intervals exceed 13,000 km or
6 months, whichever comes first.Your dealer will
reset the oil change indicator message after complet-
ing the scheduled oil change. If this scheduled oil
change is performed by someone other than yourdealer the message can be reset by referring to the
steps described in the Owner’s Manual.
The performance of all scheduled service work is
required to maintain your vehicle in good operat-
ing condition. Chrysler Canada Inc. reserves the
right to deny warranty coverage if the vehicle has
not been properly maintained. While we do not
insist that such work be performed by factory
authorized retailers, we strongly recommend that
an authorized Chrysler, Jeepor Dodge Retailer
perform this work.
AT EACH STOP FOR FUEL
•Check the engine oil level about 5 minutes
after a fully warmed engine is shut off. Check-
ing the oil level while the vehicle is on level
ground will improve the accuracy of the oil
level reading. Add oil only when the level is at
or below the ADD or MIN mark.
•Check the windshield washer solvent and add
if required.ONCE A MONTH
•Check tire pressure and look for unusual wear
or damage.
•Inspect the battery and clean and tighten the
terminals as required.
•Check the fluid levels of coolant reservoir,
brake master cylinder, power steering and
transmission and add as needed.
•Check all lights and other electrical items for
correct operation.
•Check and clean wiper blades. Replace if
required.
AT EACH OIL CHANGE
•Change the engine oil filter.
•Inspect the brake hoses and lines.
VISUAL INSPECTIONS —
INSPECT FOR SIGNS OF COMPONENT
DETERIORATION AND PHYSICAL DAMAGE.
MAINTENANCEScheduled maintenance must be completed to provide the best vehicle performance and reliability. The limited warranties in the
warranty booklet DO NOT COVER repairs required due to improper maintenance. We strongly suggest you keep track of scheduled maintenance and keep receipts
or other documents. Use only recommended MoparLubricants and genuine MoparParts. In the event that a condition arises between maintenance intervals,
please contact your retailer. AVOID PROLONGED PERIODS OF IDLING.
NOTE: WHERE TIME (MONTHS) AND METRAGE ARE INDICATED, FOLLOW THE INTERVAL THAT OCCURS FIRST.

JOBNAME: 288987 2011 Maint-Wa PAGE: 15 SESS: 60 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/01bintervals-gas
Perform Maintenance At
104,000 km or 48 Months
❏Change the engine oil and oil filter.Under no circumstances should the oil change
interval exceed 13,000 km or 6 months whichever occurs first.*
❏Rotate tires, rotate at the first sign of irregular wear even if it occurs prior to this
service.
❏Lubricate the front drive shaft fitting. (All 4x4 models except 1500)
❏Inspect the brake linings; replace if necessary.
❏Inspect the front suspension components, tie rod ends and boot seals; replace if
necessary.
❏Adjust the parking brake on vehicles equipped with four-wheel disc brakes.
❏Replace the engine air filter.
❏Replace the spark plugs on 3.7L and 5.7L engines.
❏Replace the ignition cables on 3.7L engines.
❏Change the automatic transmission fluid and filter if using your vehicle for any of
the following: police, fleet or frequent trailer towing.
❏Inspect the transfer case fluid (4x4); change if using your vehicle for any of the
following: police, fleet or frequent trailer towing.
* Oil changes that are prompted by the oil change indicator system prior to this schedule maintenance interval can
be recorded in the oil change log section.
Perform Maintenance
At
48 Months or
104,000 km
Odometer Reading
DateRetailer Copy
Remove and attach to Repair Order
................................................................................................