2011 Ram 2500 phone

JOBNAME: 288987 2011 Maint-Wa PAGE: 15 SESS: 55 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated or dirty
fuels or failure to use the proper fuels and lubricants recommended in the
Owner’s Manual.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or consequential
damages such as loss of use of your vehicle, loss of time, inconvenience,
expense for fuel, telephone, travel, rental car, overnight accommodation,
loss or damage to your personal property, commercial loss, loss of
income, etc.
NON-CHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required because of
non-Chrysler modifications, installation of special equipment or accesso-
ries, or use of special materials, fuels or additives. This includes special
bodies, body conversions, fuel system conversions, trailer hitches, window
tints, sunroofs, theft alarms, etc. Non-Chrysler modifications do not by
themselves void your warranty, but they are not covered by your warranty.
NON-CHRYSLER PARTS
The warranties in this booklet do not cover parts, equipment, materials or
additives not supplied by Chrysler or not certified for use on your vehicle.
Performance and racing parts are considered to be non-Chrysler parts.
15
WHAT IS NOT COVERED

JOBNAME: 288987 2011 Maint-Wa PAGE: 20 SESS: 55 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your Chrysler vehicle. If you
have a warranty or service problem that has not been resolved to your
complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your Chrysler Retailer;
then with the General Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities
to satisfy you. In fact, your retailer may contact Chrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the
address or toll-free number shown and give us an opportunity to review
your situation. When you contact us, please provide the following
information:❏Your name, address and phone number
❏The name of your retailer
❏Your Vehicle Identification Number (VIN)
❏Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
Chrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001
20
CUSTOMER ASSISTANCE

JOBNAME: 288987 2011 Maint-Wa PAGE: 23 SESS: 55 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
•FLAT TIRE?If you have a flat tire, the service facility will remove it
and install your spare tire. The spare tire must be inflated and in sound
operating condition. Tire repairs are not covered.
•OUT OF FUEL ?If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all
other cases, including alternate fuels, your vehicle will be towed to the
nearest re-fuelling centre. In these instances, the cost of fuel purchased will
be your responsibility.
Please read “About Roadside Assistance” (page 24) because there are
some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call
this toll-free number anytime, from any location in Canada or the United
States:1-800-363-4869(this number does not ring at Chrysler Canada).
Please identify yourself as a Chrysler vehicle owner and be ready to
provide:
❏Your Vehicle Identification Number
❏Your licence plate number
❏Your odometer reading (kilometres)❏The location of your vehicle and the phone number where you can
be reached
❏Type of service needed (tow, flat tire, battery boost, etc.)
Note:•In severe weather, some delays may be expected.
•You will have to personally authorize the service provided by the
tow company
•If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service.
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at5 years or
100,000 kilometres(or at3 years or 60,000 kilometres,if applicable),
whichever occurs first. If you call the toll-free number for assistance after
the program expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance
program.* For warranted emission system repairs after the program
expires, towing (only) will be provided on a reimbursement basis. Call the
toll-free number and service will be dispatched, but you will have to pay
for the tow. For reimbursement consideration, see your authorized retailer
for further details.
*See page 10.
23
ROADSIDE ASSISTANCE

JOBNAME: 288987 2011 Maint-Wa PAGE: 24 SESS: 55 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
ABOUT ROADSIDE ASSISTANCE
The Chrysler Canada Roadside Assistance Program is not a warranty, but
the coverage is concurrent with the Basic and Powertrain Warranties.
Covered service must be provided in Canada or the Continental United
States and is limited to plated and insured vehicles that use public
roadways.
Service will not be provided free if you have driven into an area that is
inaccessible to the service vehicle or is not a regularly travelled and
maintained public road (such as beaches, recreational areas, construction
sites, open fields, private and seasonal roads). Cross-country, logging,
autocross and any other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become
stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance
of the problem is within the control of the driver or owner), or towing from
one retailer to another, or service if the driver appears to be under the
influence of alcohol or drugs.
The program does not pay for parts, tires, repairs, labour or vehicle storage.
Parts, repairs, or labour covered under a vehicle warranty will be provided
by your Chrysler Canada Retailer.The program does not pay for towing required because of an accident.
For example, if a vehicle is winched from a ditch or snowbank and is then
determined to need a tow because of damage suffered when it left the road,
the tow will not be covered.
The program does not cover any “incidental or consequential damages”
connected with the failure of your vehicle or providing services to you.
Such damages include lost time, inconvenience, loss of use of your
vehicle, rental cars, fuel, telephone, travel or lodging, loss of personal or
commercial property, loss of revenue, etc.
All service providers are independent contractors and are not employees or
agents of Chrysler Canada. Any loss or damage to your vehicle or personal
property resulting from providing roadside service is the responsibility of
the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to
your own insurance company within 24 hours and before any repairs are
performed.
24
ROADSIDE ASSISTANCE