2011 NISSAN SENTRA service

NISSAN CARES...
Both Nissan and your Nissan dealer are dedicated to
serving all your automotive needs. Your complete satis-
faction with your vehicle and your Nissan dealer are our
primary concerns. Your Nissan dealer is always avail-
able to assist you with all your automobile service re-
quirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol-
lowing information:
Your name, address, and telephone numberVehicle identification number (on dashboard)Date of purchaseCurrent odometer readingYour Nissan dealer’s nameDetails of the concernOr you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB) .
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
(1-800-NISSAN-1) . We will be happy to provide you
with information about BBB AUTO LINE. Or, you may
contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Arlington, VA 22203
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation
andarbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted
the proper person from the dealership or Nissan) unless
you delay the process. If you accept the decision, it will
be legally binding on you and Nissan. If you do not
accept the decision, it will not be legally binding on you
or Nissan. However in some states, if the decision is not
accepted, it may be introduced either by you or by
Nissan, as evidence in any potentially related court
action.
(Continued on next page)
2 NISSAN’S CUSTOMER CARE PROGRAM

ASSISTANCE OUTSIDE OF WARRANTY
In our continuing effort to convey our commitment to
service and customer satisfaction, Nissan may occa-
sionally offer to pay or reimburse for part or all of the cost
of making certain, specific repairs beyond or outside of
the terms of the warranty for some specific vehicle
models. (Some states refer to such programs as “ad-
justment programs”) . In such circumstances Nissan
mails notices to all known registered owners of affected
vehicles. You may additionally inquire of your authorized
Nissan Dealer or of Nissan directly at the number listed
below of the applicability of such programs to your
vehicle.Nissan may occasionally offer special assistance that
may pay for part or all of vehicle repairs beyond the
expiration of the limited warranty period on a case by
case basis. Should you experience unusual difficulties
with your vehicle please discuss the situation with your
dealer. If your dealer is unable to assist you, you may call
the Nissan Consumer Affairs Department at 1-800-
NISSAN-1 to discuss your concern. You will need to
provide the Model, Model Year, VIN (Vehicle Identifica-
tion Number) , mileage, maintenance history, a detailed
explanation of the concern, and why you believe that
Nissan should be responsible for the repair. Your re-
quest will be individually investigated and you will be
informed of Nissan’s decision.
Please review the
Supplement to the 2011 Nissan
Warranty Information Booklet & 2011 Nissan Own-
er’s Manual for important information concerning
consumer rights in your state.
4 NISSAN’S COMMITMENT TO CUSTOMER SATISFACTION

Nissan makes available to you, and you are specifi-
cally required by Federal Law to use BBB AUTO
LINE [(800) 955-5100] before exercising rights or
seeking remedies under the Federal Magnuson-
Moss Warranty Act, 15 U.S.C. §2301, et. seq. You
are not required to first use BBB AUTO LINE if you
seek remedies not created by Title I of that Federal
law, except that you are required to first use BBB
AUTO LINE in good faith if you seek remedies cre-
ated by state law, including your state’s lemon law,
if applicable state law provides for using a 703
compliant or similar process before filing suit.
Please refer to pp. 2-3 of this booklet and the
Supplement to 2011 Nissan Warranty Information
Booklet & 2011 Nissan Owner’s Manualfor addi-
tional information.
THE WARRANTY BEGINS
The warranty period begins on the date the vehicle is
delivered to the first retail buyer or put into use, which-
ever is earlier.
FOR HOW LONG AND WHAT IS
COVERED
BASIC COVERAGE
The basic coverage period is 36 months or
36,000 miles, whichever comes first.
This warranty covers any repairs needed to
correct defects in materials or workmanship of
all parts and components of each new Nissan
vehicle supplied by Nissan except for the exclu-
sions or items listed under the caption “WHAT
IS NOT COVERED” or, if the part is covered by
one of the separate coverages described in the
following sections of this warranty, that specific
coverage applies instead of the basic cover-
age.
Bedliners will be repaired to commercially ac-
ceptable standards subject to the conditions
and limitations listed in WHAT IS NOT COV-
ERED.
POWERTRAIN COVERAGE
The Powertrain coverage period is 60 months
or 60,000 miles, whichever comes first.
This warranty covers any repairs needed to
correct defects in materials or workmanship.
Powertrain coverage applies to components
listed below, supplied by Nissan except for
those items listed under the caption “WHAT IS
NOT COVERED”.
ENGINE
Cylinder heads and block and all internal parts,
rocker covers and oil pan, valve train and front
cover, timing chain and tensioner, oil pump, water
pump and fuel pump, fuel injectors, intake and
exhaust manifolds and supercharger, flywheel,
seals, and gaskets. TRANSMISSION AND TRANSAXLE
Case and all internal parts, torque converter and
converter housing, automatic transmission control
module, transfer case and all internal parts, seals
and gaskets, clutch cover and housing, and elec-
tronic transmission controls.
DRIVETRAIN
Drive shafts, final drive housing and all internal
parts, propeller shafts, universal joints, bearings,
seals and gaskets.
RESTRAINT SYSTEM
Air bags and related electronic control systems.
CORROSION COVERAGE (PERFORATION
FROM CORROSION)
Any body sheet metal panel supplied by Nissan
found to have developed perforation (rust-
through) due to corrosion in normal use is covered
for 60 months, regardless of mileage, except for
those items listed under “WHAT IS NOT COV-
ERED”. No additional rust proofing applications
are required. Perforation is a condition in which
any body sheet metal panel has corroded from one
surface through to another.
TOWING COVERAGEIf your vehicle is inoperative due to the failure of a
warranted part, towing service to the nearest au-
thorized Nissan dealer is covered for 36 months or
36,000 miles, whichever comes first.
(Continued on next page)
6 2011 NEW VEHICLE LIMITED WARRANTY

ADJUSTMENT COVERAGEService adjustments not usually associated with
the replacement of parts, such as wheel align-
ment, are covered only during the first 12 months
or 12,000 miles, whichever comes first.
REFRIGERANT RECHARGE ONLY COVERAGERefrigerant recharge not associated with the re-
pair or replacement of a warranted part is covered
only during the first 12 months, regardless of the
mileage.
NO CHARGE
Warranty repairs will be made at no charge for parts
and/or labor (except for tires, in which case you may pay
certain charges as noted above or as described in the
applicable tire warranty found later in this booklet) . Any
needed parts replacement will be made using
Genuine Nissan or Nissan approved new or re-
manufactured parts.
OBTAINING WARRANTY SERVICEYou must take the vehicle to an authorized Nissan
dealer in the United States or Canada during regular
business hours at your expense in order to obtain
warranty service. The names and addresses of au-
thorized Nissan dealers are listed in telephone direc-
tories.
If you require warranty service outside of the United
States (see terms under caption “APPLICABILITY”) ,
contact an authorized Nissan dealer in that country.
Note that complaints related to failure to comply with
proper use of the vehicle as described in the appli-
cable OWNER’S MANUAL (including the lack of
availability or use of proper fuel and fluids) , or the
vehicle’s lack of compliance with local regulations or
environmental requirements of any country (other
than the U.S., the listed U.S. territories or Canada)
are not covered by this warranty.
MAINTENANCE AND RECORDS
As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your OWNER’S MANUAL and your
NISSAN SERVICE & MAINTENANCE GUIDE, and
maintaining copies of all maintenance records & re-
ceipts for review by Nissan. Failure to do so is likely to
result in the denial of warranty coverage.
Evidence of the performance of the required mainte-
nance should be kept and presented as proof of such
maintenance in connection with related warranty re-
pairs. To assist you in maintaining appropriate records,
the maintenance log located in your NISSAN SERVICE
& MAINTENANCE GUIDE can be used along with
supporting repair invoices, receipts and other such
records.
WHAT IS NOT COVERED
DAMAGE, FAILURES OR CORROSION DUE TO
ACCIDENTS, MISUSE OR ALTERATIONS
This warranty does not cover damage, failures or corro-
sion resulting from:
Accident, theft, fire, driving through water (including
engine water ingestion) or misuse, which includes
racing of any sort whatsoever (Proper use is outlined
in your OWNER’S MANUAL) .
Alteration, tampering or improper repair.Installation of non-Nissan approved accessories or
components.
Improper installation of any Nissan approved or af-
termarket accessory or component.
Glass breakage, unless resulting from defects in
material or workmanship.
Normal wear and tear, including dings, dents, chips
or scratches.
ALTERED OR UNCERTAIN ODOMETER MILEAGE
This warranty does not cover repair of any vehicle or any
part of a vehicle whose odometer mileage has been
altered, or the odometer repaired or replaced and the
actual vehicle mileage cannot be correctly and readily
determined.
(Continued on next page)
2011 NEW VEHICLE LIMITED WARRANTY 7

SALVAGE TITLE
This limited warranty does not apply to any vehicle, and
is rendered VOID if the vehicle is (or ever has been)
issued a “salvage” or similar title including, but not
limited to junk, scrap, rebuilt, or flood titles under any
state’s law; or has ever been determined to be a “total
loss” or equivalent by any insurance company, such as
by payment of a cash payment of claim in lieu of repairs
because of a determination that the cost of repairs
exceeded the actual cash value of the vehicle.
DAMAGE, FAILURES OR CORROSION FROM
ENVIRONMENTAL CONDITIONS
This warranty does not cover damage, failures or corro-
sion resulting from:
Stone chipping, chemical fallout (acid rain) , tree sap,
salt, hail, windstorm, lightning, flood or other environ-
mental conditions.
The items listed below are not covered under corro-
sion coverage (perforation from corrosion) .
Exhaust system components.
Corrosion of outer trim parts, such as moldings.
However, corrosion of outer trim parts is war-
ranted for 12 months or 12,500 miles, which-
ever comes first.
Corrosion other than perforation, such as cos-
metic or surface corrosion due to defects in
materials or workmanship. This is covered un-
der the Basic Coverage of the New Vehicle
Limited Warranty.
Special bodies or equipment not manufactured
or supplied by Nissan.DAMAGE, FAILURES OR CORROSION DUE TO
LACK OF OR IMPROPER MAINTENANCE OR RE-
PAIRS
This warranty does not cover damage, failures or corro-
sion resulting from:
Lack of performance of proper maintenance ser-
vices as outlined in your NISSAN SERVICE & MAIN-
TENANCE GUIDE.
Use of improper or dirty fuel, fluids or lubricants.Use of parts not equivalent in quality or design to
parts supplied by Nissan.
MAINTENANCE SERVICE EXPENSE
This warranty does not cover normal maintenance ser-
vices as specified in your NISSAN SERVICE & MAIN-
TENANCE GUIDE such as engine tune-up; cleaning
and polishing; wheel alignment; headlight aiming; re-
placement of filters, replacement of windshield wiper
inserts, lubricants, coolant; worn brake shoes, pads,
drums and rotors and worn clutch discs.
SEAT BELTS, TIRES, DROP-IN BEDLINERS AND
EMISSION CONTROL SYSTEM
Seat belts, tires, drop-in bedliners and the emission
control system are not covered by this warranty, but are
covered by separate warranties. NISSAN SPRAY-IN BEDLINERS
Nissan Spray-in Bedliners will be repaired to commer-
cially acceptable standards which may include minor
appearance differences from the original bedliner.
(See following pages for separate warranties which may
apply to your Nissan, such as those covering vehicle
emissions, seat belts, and tires.)
8
2011 NEW VEHICLE LIMITED WARRANTY

WHAT IS NOT COVERED UNDER
EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES
These warranties do not cover:1. Normal maintenance, service and parts replace- ment as outlined in the emissions control mainte-
nance instructions of your OWNER’S MANUAL
and your NISSAN SERVICE & MAINTENANCE
GUIDE.
2. Failures directly as a result of:
Failure to perform required emission control
maintenance as outlined in your OWNER’S
MANUAL and your NISSAN SERVICE &
MAINTENANCE GUIDE.
Misuse, accident or modification.
Improper adjustment or installation of parts
during the performance of maintenance ser-
vices.
Tampering with or disconnecting any part af-
fecting vehicle emissions.
The use of contaminated fuel or fuel other than
that specified in your OWNER’S MANUAL.
3. In the case of the Performance Warranty, the use of any part not certified in accordance with Federal
requirements which is defective or not equivalent
from an emissions standpoint to the original equip-
ment part.
4. In the case of the Performance Warranty, costs of determining the cause of a vehicle failing an EPA
approved emissions test if such failure is found not
to be covered. 5. In the case of the Defects Warranty, parts not
supplied by Nissan or damage to other parts
caused directly by non-Nissan parts.
WHAT YOU MUST DO
In order to obtain warranty service you must deliver the
vehicle to an authorized Nissan dealer in the United
States at your expense.
You must also maintain your vehicle as outlined in the
maintenance instructions in your NISSAN SERVICE &
MAINTENANCE GUIDE.
WHAT NISSAN WILL DO
Warranty repairs will be made at no charge for parts
and/or labor, including diagnosis and tax. Any needed
parts replacement will be made using new or remanu-
factured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS PROCE-
DURE
You may make a claim under the Performance Warranty
immediately after the failure of an EPA approved emis-
sions test. You must provide proof of this failure when
making your claim.
You will be told whether Nissan will honor your claim
within 30 days of the date you make the claim unless a
shorter time period is required by law. If your claim is
denied, Nissan will notify you in writing of the reason. If
we do not notify you within this time period, we will
repair your vehicle under this warranty at no cost to you.
The time period for notification will not apply if you
request a delay or a delay is caused by events not under
the control of Nissan dealers. No claim will be denied under the Performance War-
ranty because you use a non-Nissan but EPA certified
part for maintenance or repair.
MAINTENANCE SERVICE AND REPLACEMENT
PARTS
Important information concerning maintenance service
and replacement parts is in the Limited Warranty on
Nissan Parts and Accessories section of this booklet.
MAINTENANCE RECORDS
Receipts covering the performance of regular mainte-
nance should be kept in the event questions arise
concerning maintenance. The receipts should be trans-
ferred to subsequent owners.
IF YOU HAVE QUESTIONS
You may obtain further information concerning these
warranties by following the procedure outlined in the
“CUSTOMER CARE” section of this booklet. In the
case of the Performance Warranty, you may also con-
tact or report any violations to the Office of Transporta-
tion and Air Quality, Vehicle Compliance Programs
Group, U.S. Environmental Protection Agency, Ariel
Rios Building (6405J) , 1200 Pennsylvania Avenue,
N.W, Washington, D.C. 20460
(Continued on next page)
10
FEDERAL VEHICLE EMISSION CONTROL LIMITED WARRANTIES

The following is Nissan’s1new vehicle emission
control warranty statement for vehicles certified
for sale in California and sold for registration as
a new vehicle in California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey, New
Mexico, Oregon, Pennsylvania, Rhode Island,
Vermont or Washington only
2.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAM-
AGES
These emissions warranties do not cover in-
cidental or consequential damages such as
loss of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANT-
ABILITY AND FITNESS FOR A PARTICULAR
PURPOSE SHALL BE LIMITED TO THE DURA-
TION OF THESE WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. These warranties give you specific legal rights,
and you may also have other rights which vary from
state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with this vehicle.
EMISSIONS DEFECTS WARRANTY
WHAT IS COVERED
Nissan warrants that your vehicle was designed,
built and equipped to conform with all applicable
requirements of the California Air Resources
Board. This warranty covers any part which af-
fects applicable regulated emission(s) .
Exceptions to this warranty are listed below under the
caption “WHAT IS NOT COVERED.” HOW LONG IS THE WARRANTY
5
This warranty is for 3 years or 50,000 miles, whichever
occurs first. Additionally, the components listed under
the caption “Long-Term Emission System Defects War-
ranty Parts List” are covered for 7 years or 70,000 miles,
whichever occurs first, except that the catalytic con-
verter and engine control module (ECM) are warranted
for 8 years or 80,000 miles, whichever occurs first. The
warranty begins the date the vehicle is delivered to the
first retail buyer or put into use, whichever is earlier.
Some items require scheduled replacement before
50,000 miles. These items are warranted only up to the
replacement interval. The replacement intervals are out-
lined in the maintenance instructions in your NISSAN
SERVICE & MAINTENANCE GUIDE.
(Continued on next page)
CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES1, 213

EMISSIONS PERFORMANCE
WARRANTY
WHEN DOES THIS WARRANTY APPLY
This warranty applies to your 2011 Nissan vehicle only if
it fails to pass a California “smog check” test or equiva-
lent.
WHAT IS COVERED AND FOR HOW LONG
5
Nissan warrants that if your vehicle fails to pass a
California “smog check” test, it will make the necessary
repairs so that your vehicle will pass. This warranty is for
3 years or 50,000 miles, whichever occurs first. The
warranty begins the date the vehicle is delivered to the
first retail buyer or the date it is first put in to service,
whichever is earlier.
Exceptions to this warranty are listed under the caption
“ WHAT IS NOT COVERED”.
WHAT IS NOT COVERED
These warranties do not cover:1. Normal maintenance, service and parts replace- ment as outlined in the emission control mainte-
nance instructions of your OWNER’S MANUAL
and your NISSAN SERVICE & MAINTENANCE
GUIDE.
2. Failures directly as a result of:
Lack of performance of required emission con-
trol maintenance as outlined in your OWNER’s
MANUAL and your NISSAN SERVICE &
MAINTENANCE GUIDE.
Misuse, accident or modification.
Improper adjustment or installation of parts
during the performance of maintenance (non-
warranty) services.
Tampering with or disconnecting any part af-
fecting vehicle emissions.
The use of fuel other than that specified in your
OWNER’S MANUAL or fuel with contaminants
which the fuel filter is not designed to remove.
3. In the case of the Performance Warranty, the use of any non-Nissan part not certified in accordance
with Federal requirements which is defective or not
equivalent from an emissions stand point to the
original equipment part.
4. In the case of the Defects Warranty, parts not supplied by Nissan or damage to other parts
caused directly by non-Nissan parts.
5. In the case of the Performance Warranty, costs of determining the cause of a vehicle failing a Califor-
nia “smog check” test if such failure is found not to
be covered.
WHAT YOU MUST DO
In order to obtain warranty service you must deliver the
vehicle to any authorized Nissan dealer in the United
States at your expense. You are responsible for the
required maintenance on your vehicle as outlined in the
maintenance instructions in your NISSAN SERVICE &
MAINTENANCE GUIDE. Nissan recommends that you
retain all receipts covering maintenance on your vehicle,
but Nissan cannot deny warranty solely for the lack of
receipts or for your failure to ensure the performance of
all scheduled maintenance.
WHAT NISSAN WILL DO
Warranty repairs will be made at no charge for parts
and/or labor, including diagnosis and tax. Any needed
parts replacement will be made using new or remanu-
factured parts.
OTHER WARRANTY TERMS
Performance Warranty Claims Procedure
You may make a claim under the Performance Warranty
immediately after the failure of a “smog check” test. You
must provide proof of this failure when making your
claim in order to avoid additional “smog check” test
charges.
You will be told whether Nissan will honor your claim
within 30 days of the date you make the claim, unless a
shorter time period is required by law. If your claim is
denied, Nissan will notify you in writing of the reason. If
we do not notify you within this time period, we will
repair your vehicle under this warranty at no cost to you.
The time period for notification will not apply if you
request a delay or a delay is caused by events not under
the control of Nissan dealers. No claim will be denied
under the Performance Warranty because you use a
certified part for maintenance or repair.
Maintenance Service and Replacement Parts
Important information concerning maintenance service
and replacement parts is in the Limited Warranty on
Nissan Replacement Parts and Accessories section of
this booklet. No warranty claim will be denied solely
because a non-Nissan part was used for maintenance
or repair.
(Continued on next page)
CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES1, 215