2011 MERCEDES-BENZ SPRINTER maintenance

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Your Legal Rights Under These Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What’s Covered
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Diesel Engine Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Corrosion Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Restraint System Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
What’s Not Covered
Modifications Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Maintenance Costs Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Racing Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Certain Kinds of Corrosion Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Other Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered . . . . . . . . . . . . . . . . . . . . 11
Restricted Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Other Terms of Your Warranties
Exchanged Parts May Be Used in Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . 12
Pre-Delivery Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Production Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Emission Warranties Required by Law
Federal Emission Warranty - Diesel Heavy Duty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
California Emission Warranty - Diesel Medium Duty. . . . . . . . . . . . . . . . . . . . . . . . . 14
How to Get Warranty Service
Where to Take Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How to Get Tow Service - U.S. or Canada Only. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Emergency Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Further Steps You Can Take and How to Get More Information . . . . . . . . . . . . . . . . 21
Getting Service Under the California Emission Warranties . . . . . . . . . . . . . . . . . . . . 21
How to Deal with Warranty Problems
Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Helpful Addresses and Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Optional Service Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Maintenance
General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Where to Go For Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Contents

Service and Warranty6
New Vehicle Limited Warranty: (cont’d)
F. When It Ends
The New Vehicle Limited Warranty lasts for
36 months from the date it begins or for
36,000 miles on the odometer, whichever
occurs first. But the following items are-
covered only for 12 months or for 12,000
miles on the odometer, whichever occurs
first:
• brakes (rotors, pads, linings, and drums);
• wiper blades;
• clutch disc and linings;
• receiver-drier filter;
• windshield and rear window; and
• wheel alignment and wheel balancing
G. Registration and Operation
Requirements
The New Vehicle Limited Warranty covers
your vehicle only if:
• it was built for sale in the U.S.;
• it’s registered in the U.S.;
• it’s driven mainly in the U.S. or Canada,
see (

Page 19); and
• it’s operated and maintained in the
manner described in your Operator's
Manual and Maintenance Booklet.H. If Your Vehicle Leaves the United
States (We Include U.S. Possessions
and Territories as Part of the United
States for Warranty Purposes):
EXCEPT WHERE SPECIFICALLY RE-
QUIRED BY LAW, THERE IS NO WAR-
RANTY COVERAGE ON THIS VEHICLE IF
IT IS SOLD IN OR REGISTERED IN
COUNTRIES OTHER THAN THE UNITED
STATES.
This policy does not apply to vehicles that
have received authorization for export
from the vehicle distributor. Authorized
Sprinter Dealers may not give authoriza-
tion for export. You should consult an au-
thorized Sprinter Dealer to determine this
vehicle's warranty coverage if you have
any questions.
This policy does not apply to vehicles reg-
istered to U.S. government officials or mil-
itary personnel on assignment outside of
the United States.
What's Covered

Service and Warranty10
Maintenance Costs Not Covered
Your limited warranties do not cover the
costs of repairing damage caused by poor
or improper maintenance. Nor do they cov-
er damage caused by the use of contami-
nated fuels, or by the use of fuels, oils,
lubricants, cleaners or fluids other than
those recommended in your Operator’s
Manual.
The limited warranties do not cover the
costs of your vehicle’s normal or sched-
uled maintenance - the parts and services
that all vehicles routinely need. Some of
these parts and services, which your limit-
ed warranties do not cover, include:
• lubrication;
• engine tune-ups;
• replacing filters, coolant, spark plugs,
bulbs and sealed light assemblies, fluo-
rescent ballast & tubes, or fuses (unless
those costs result from a covered re-
pair);
• cleaning and polishing;
• remote control batteries;
• floor mats;
• mud flaps; and
• replacing worn wiper blades, worn brake
pads and linings, or clutch linings.
Racing Not Covered
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by racing, nor do they cover the re-
pair of any defects that are found as the re-
sult of participating in a racing event.Certain Kinds of Corrosion Not
Covered
Your limited warranties do not cover the
following:
• corrosion caused by accident, damage,
abuse, or vehicle alteration;
• surface corrosion caused by such things
as industrial fallout, sand, salt, hail, and
stones;
• corrosion caused by the extensive or ab-
normal transport of caustic materials
like chemicals, acids, and fertilizers; and
• corrosion of special bodies, body con-
versions, or equipment that was not sup-
plied with your Sprinter vehicle when it
left the manufacturing plant.
What's Not Covered

Service and Warranty14
California Emission Warranty
Diesel Engine Medium Duty Vehicles
Products Warranted
This Emission Control System Warranty
applies to Diesel Engine Medium Duty
Vehicles certified with the California Air
Resources Board beginning with the 2011
model year, marketed by the vehicle
distributor, and registered in California,
Connecticut, Maine, Maryland,
Massachusetts, New Jersey, New Mexico,
Oregon, Pennsylvania, Rhode Island,
Vermont and Washington for use in
Medium Duty Vehicle applications.
Your Warranty Rights and Obligations
The California Air Resources Board and the
vehicle distributor, are pleased to explain
the emission control system warranty on
your 2011 vehicle. In California,
Connecticut, Maine, Maryland,
Massachusetts, New Jersey, New Mexico,
Oregon, Pennsylvania, Rhode Island,
Vermont and Washington, new motor
vehicles, must be designed, built, and
equipped to meet the State's stringent
anti-smog standards. The vehicle
warrantor must warrant the emission
control system on your vehicle for the
periods of time listed below provided there
has been no abuse, neglect or improper
maintenance on your vehicle.Your emission control system may include
parts such as the fuel injection system and
engine electronic control module. Also in-
cluded may be hoses, connectors and oth-
er emission-related assemblies. Where a
warrantable condition exists, the vehicle
warrantor will repair your vehicle at no cost
to you including diagnosis, parts and labor.
WARRANTY COVERAGE
For 5 years or 100,000 miles,
whichever first occurs:
1. If an emission-related part on your vehi-
cle is defective, the part will be repaired or
replaced by the vehicle warrantor. This is
your SHORT-TERM EMISSION CONTROL-
SYSTEM DEFECTS WARRANTY.
For 7 years or 70,000 miles,
whichever first occurs:
1. Where a warrantable condition exists on
a long-term emission-related part, the ve-
hicle warrantor will repair your vehicle at
no cost to you including diagnosis, parts
and labor. This is your LONG-TERM EMIS-
SIONCONTROL SYSTEM DEFECTS WAR-
RANTY.
Emission Warranties Required By Law

Service and Warranty15
California Emission Warranty (cont’d)
OWNER'S WARRANTY
RESPONSIBILITIES:
As the vehicle owner, you are responsible
for the performance of the required main-
tenance listed in your Maintenance Book-
let. The vehicle warrantor recommends
that you retain all receipts covering main-
tenance on your vehicle, but the vehicle
warrantor cannot deny warranty solely for
the lack of receipts or for your failure to
substantiate the performance of all sched-
uled maintenance.
You are responsible for presenting your ve-
hicle to an authorized Sprinter Dealer as
soon as a problem exists. The warranty re-
pairs should be completed in a reasonable
amount of time, not to exceed 30 days.
As the vehicle owner, you should also be
aware that the vehicle warrantor may deny
you warranty coverage if your vehicle or a
part has failed due to abuse, neglect, im-
proper maintenance or unapproved modifi-
cations.
If you have any questions regarding your
warranty rights, and responsibilities, you
should contact the
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
or
California Air Resources Board
9480 Telstar, Suite4
El Monte, CA 91731.A warranted part which is scheduled for re-
placement as required maintenance is
warranted up to the first scheduled re-
placement point.
Prior to the expiration of the applicable
warranty, the owner must give notice of
any warranted emission control failure to
an authorized Sprinter Dealer and deliver
the vehicle to such facility for repair.
Owner is responsible for incidental costs
such as: communication expenses, meals,
lodging incurred by Owner or employee of
Owner as a result of a Warrantable Condi-
tion.
Owner is responsible for "downtime" ex-
penses, cargo damage, fines, all applicable
taxes, all business costs, and other losses
resulting from a warrantable condition.
Emission Warranties Required By Law

Service and Warranty18
California Emission Warranty (cont’d)
Emergency Repairs
In the case of an emergency where an au-
thorized Sprinter Dealer is not available,
certain warranty related repairs may be
performed by any available repair location
or by any individual using any replacement
parts. A part not being available within 30
days or a repair not being complete within
30 days constitutes an emergency. The ve-
hicle warrantor will reimburse the owner
for expenses (including diagnosis), not to
exceed the vehicle warrantor's suggested
retail price for all warranted parts replaced
and labor charges based on the vehicle
warrantor's recommended time allowance
for the warranty repair and the geographi-
cally appropriate hourly labor rate. Re-
placed parts and paid invoices must be
presented as a condition of reimburse-
ment for emergency repairs not performed
by an authorized Sprinter Dealer.
Warranty Limitations
The vehicle warrantor is not responsible
for failures or damage resulting from what
the vehicle warrantor determines to be
abuse or neglect, including, but not limited
to: operation without adequate coolants or
lubricants; overfueling; overspeeding; lack
of maintenance of cooling, lubricating or
intake systems; improper storage, start-
ing, warm-up, run-in or shut down practic-
es; unauthorized modifications to the
engine. The vehicle warrantor is also not
responsible for failures caused by incor-
rect oil or fuel or by water, dirt or other
contaminants in the fuel or oil. The vehicle warrantor is not responsible
for failures resulting from improper repair
or the use of parts which are not Genuine
Mercedes-Benz approved parts.
The vehicle warrantor is not responsible
for the material and labor costs of emis-
sion control parts and assemblies replaced
during scheduled manitenance of the vehi-
cle as specified in the Maintenance Book-
let.
THIS WARRANTY, TOGETHER WITH THE
EXPRESS LIMITED WARRANTIES ARE THE
SOLE AND EXCLUSIVE WARRANTIES
MADE BY THE VEHICLE WARRANTOR.
THERE ARE NO OTHER WARRANTIES, EX-
PRESS OR IMPLIED, OR OF MERCHANTA-
BILITY OR FITNESS FOR A PARTICULAR
PURPOSE.
Emission Warranties Required By Law

Service and Warranty26
General Information
It’s your responsibility to properly maintain
your new vehicle. Follow the instructions
contained in the Maintenance Booklet.
Regular, scheduled maintenance is essen-
tial to trouble-free operation. If there is a
dispute between you and the vehicle war-
rantor concerning your maintenance of
your vehicle, the vehicle warrantor will re-
quire you to provide proof that your vehicle
was properly maintained.
For your convenience, the vehicle's Main-
tenance Booklet contains a confirmation
section. It is included in the Owner's Liter-
ature Package. You should use the mainte-
nance confirmation pages to keep track of
scheduled maintenance, either by routine-
ly having the repairs entered in the confir-
mation pages, or by keeping receipts or
other documentation of work you’ve had
done on your vehicle in your Maintenance
Booklet.Where to Go For Maintenance
The vehicle warrantor recommends that
you return to the authorized Sprinter Deal-
er from whom you bought your vehicle for
all maintenance service both during and af-
ter the warranty periods. Although you can
get warranty service from any dealer who
sells your particular make, returning to
your selling dealer will help ensure that all
your service needs are met and that you're
completely satisfied. The dealership tech-
nicians are specifically trained to profi-
ciently perform maintenance and repair
procedures on your vehicle.
Authorized Sprinter dealers will help en-
sure that all your service needs are met
and that you’re completely satisfied. The
vehicle warrantor strongly recommends
you use Genuine Mercedes-Benz parts to
maintain your vehicle.
Maintenance