Service and Warranty12
Exchanged Parts May Be Used in War-
ranty Repairs
In the interest of customer satisfaction,
the vehicle warrantor may offer exchange
service on some vehicle parts. This service
is intended to reduce the amount of time
your vehicle is not available for your use
because of repairs. Parts used in exchange
service may be new, remanufactured, re-
conditioned, or repaired, depending on the
part involved.
All exchange parts that might be used
meet new parts standards and have the
same limited warranties.
Examples of the kinds of parts that might
be serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape and CD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-depleting
agents, the EPA requires the capture,
purification, and reuse of automotive air-
conditioning refrigerant gases. As a result,
a repair to the sealed portion of your
airconditioning system may involve the
installation of purified reclaimed
refrigerant.Pre-Delivery Service
A defect in or damage to the mechanical,
electrical, sheet-metal, paint, trim, and
other components of your vehicle may
have occurred at the factory or while it was
being shipped to the authorized Sprinter
Dealer.
Such a defect or damage is usually
detected and corrected at the factory. In
addition, authorized Sprinter Dealers must
inspect each vehicle before delivery. They
repair any defects or damage detected
before the vehicle is delivered to you.
Production Changes
Changes may be made in vehicles sold by
the vehicle distributor and its authorized
Sprinter Dealers at any time without
incurring any obligation to make the same
or similar changes on vehicles previously
built or sold.
Other Terms of Your Warranties
