2011 MERCEDES-BENZ SPRINTER engine

Service and Warranty17
California Emission Warranty (cont’d)
Coverage
LONG-TERM EMISSION-RELATED PARTS
(CA, CT, MA, MD, ME, NJ, NM, OR, PA, RI,
VT, WA):
Part Description:
Charge Air Cooler
Charge Air Distribution Line
DEF Control Module
DEF Delivery Pump (with Pressure Sensor)
DEF Tank (with Temperature Sensor and Fluid Level
Gauge)
Diesel Oxidation Catalyst with Diesel Particulate Filter
EGR Cooler
EGR Valve
Electric Intake Air Throttle
Engine Control Module
Exhaust Manifold
Exhaust Pipe (Front)
Fuel Injector
Fuel Pump (Electric)
Fuel Rail
Fuel Tank (with Vent Valve and Fuel Filler Neck)
Glow Time Control Module
High Pressure Pump
Instrument Cluster (Malfunction Indicator Lamp)
Intake Port Shutoff
Mass Air Flow Sensor (with Integrated Intake Air
Temperature Sensor)
NO
X Sensor
Selective Catalytic Reduction Catalyst
Transmission Control Module
Turbocharger
Emission Warranties Required By Law

Service and Warranty18
California Emission Warranty (cont’d)
Emergency Repairs
In the case of an emergency where an au-
thorized Sprinter Dealer is not available,
certain warranty related repairs may be
performed by any available repair location
or by any individual using any replacement
parts. A part not being available within 30
days or a repair not being complete within
30 days constitutes an emergency. The ve-
hicle warrantor will reimburse the owner
for expenses (including diagnosis), not to
exceed the vehicle warrantor's suggested
retail price for all warranted parts replaced
and labor charges based on the vehicle
warrantor's recommended time allowance
for the warranty repair and the geographi-
cally appropriate hourly labor rate. Re-
placed parts and paid invoices must be
presented as a condition of reimburse-
ment for emergency repairs not performed
by an authorized Sprinter Dealer.
Warranty Limitations
The vehicle warrantor is not responsible
for failures or damage resulting from what
the vehicle warrantor determines to be
abuse or neglect, including, but not limited
to: operation without adequate coolants or
lubricants; overfueling; overspeeding; lack
of maintenance of cooling, lubricating or
intake systems; improper storage, start-
ing, warm-up, run-in or shut down practic-
es; unauthorized modifications to the
engine. The vehicle warrantor is also not
responsible for failures caused by incor-
rect oil or fuel or by water, dirt or other
contaminants in the fuel or oil. The vehicle warrantor is not responsible
for failures resulting from improper repair
or the use of parts which are not Genuine
Mercedes-Benz approved parts.
The vehicle warrantor is not responsible
for the material and labor costs of emis-
sion control parts and assemblies replaced
during scheduled manitenance of the vehi-
cle as specified in the Maintenance Book-
let.
THIS WARRANTY, TOGETHER WITH THE
EXPRESS LIMITED WARRANTIES ARE THE
SOLE AND EXCLUSIVE WARRANTIES
MADE BY THE VEHICLE WARRANTOR.
THERE ARE NO OTHER WARRANTIES, EX-
PRESS OR IMPLIED, OR OF MERCHANTA-
BILITY OR FITNESS FOR A PARTICULAR
PURPOSE.
Emission Warranties Required By Law

Service and Warranty20
Where to Take Your Vehicle (cont’d)
E. Notice:
If your vehicle is registered outside of the
United States, and you have not followed
the procedure set out above, your vehicle
will no longer be eligible for warranty cov-
erage of any kind. (Vehicles registered to
United States government officials or mili-
tary personnel on assignment outside of
the U.S. will continue to be covered.)
How To Get Tow Service - U.S. or Cana-
da Only
A. What To Do:
If your vehicle requires towing due to a de-
fect covered under the New Vehicle Limit-
ed Warranty or the Diesel Engine Limited
Warranty, dial toll-free 1-800-367-6372.
Provide your name, vehicle identification
number, model year and color of vehicle,
telephone number where you can be
reached, disabled location of vehicle, and a
description of the problem.
You will be given the name of the service
provider and an estimated time of arrival. If
you feel you are in an "unsafe situation",
please let us know. With your consent, we
will contact local police or safety authori-
ties.B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour Tow-
ing Assistance and you obtain towing serv-
ices on your own, you may submit your
original receipts from the licensed towing
or service facility, for services rendered
within 30 days of the occurrence. Be sure
to include your vehicle identification
number, odometer mileage at the time of
service and current mailing address. We
will process the claim based on vehicle and
service eligibility. If eligible, we will reim-
burse you for the reasonable amounts you
actually paid, based on the usual and cus-
tomary charges for that service in the area
where they were provided. The vehicle dis-
tributor's determination relating to reim-
bursement are final. Correspondence
should be mailed to:
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
Emergency Warranty Repairs
If you have an emergency and have to get
a warranty repair made by someone other
than an authorized Sprinter Dealer, follow
the reimbursement procedure on
(

Page 19) (C).
How to Get Warranty Service