2011 MERCEDES-BENZ GLK-Class maintenance

Index ....................................................... 4Introduction ......................................... 17At a glance ........................................... 23Safety ................................................... 33Opening and closing ...........................67Seats, steering wheel and mirrors ....89Lights and windshield wipers ..........101Climate control ................................. 117Driving and parking ..........................127On-board computer and displays ....161Loading, stowing and features ........205Maintenance and care ......................231Roadside Assistance ........................243Tires and wheels ............................... 263Technical data ................................... 291
Contents3BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 3

Important safety guidelines
(SmartKey) ....................................... 72
Jump-starting ................................. 256
Replacing (SmartKey) ......................72
Safety notes .................................. 253
Belt
see Seat belts
Brake fluid
Notes ............................................. 298
Brake fluid level ................................ 236
Brake lamp (display message) ......... 184
Brakes ABS .................................................. 62
BAS .................................................. 62
Brake fluid (notes) .........................298
Display message ............................ 182
Important safety notes ..................145
Maintenance .................................. 146
Parking brake ........................ 143, 147
Warning lamp ................................. 195
Breakdown
see Accident (notes)
see Flat tire
Bulbs
Backup lamp .................................. 112
Brake lamp .................................... 112
High-beam headlamps ...................110
License plate lamp .........................113
Low-beam headlamps ....................110
Overview ........................................ 108
Parking lamps ................................ 111
Rear fog lamp ................................ 112
Replacing ....................................... 112
Standing lamps (front) ...................111
Tail lamp ........................................ 112
Turn signal lamp ............................ 112
Turn signals (front) ......................... 111
C
CAC (Customer Assistance Center) .........20
California
Important notice for retail
customers and lessees ....................18
Calling up a malfunction
see Display messages
Capacities
see Technical data
Care
Carpets .......................................... 242
Car wash ........................................ 237
Display ........................................... 241
Gear or selector lever ....................241
Headlamps ..................................... 240
Notes ............................................. 237
Paint .............................................. 239
Plastic trim .................................... 241
Power washer ................................ 238
Rear view camera .......................... 240
Roof lining ...................................... 242
Seat belt ........................................ 242
Seat covers .................................... 242
Sensors ......................................... 240
Steering wheel ............................... 241
Tail pipes ....................................... 241
Trim strips ..................................... 241
Washing by hand ........................... 238
Wheels ........................................... 238
Windows ........................................ 239
Wiper blades .................................. 239
Wooden trim .................................. 241
Cargo compartment cover ............... 210
Cargo compartment enlargement ... 208
Cargo compartment floor Opening/closing ............................ 212
Stowage well (under) .....................212
Cargo net
Attaching ....................................... 211
Important safety information .........211
Cargo tie down rings ......................... 209
CD player/CD changer (on-board
computer) .......................................... 169
Center console ..................................... 29
Central locking Automatic locking (on-board
computer) ...................................... 173
SmartKey ......................................... 68
Changing bulbs
Headlamps ..................................... 107
Changing gears .................................. 136
Changing the programming SmartKey ......................................... 71
Child-proof locks
Rear doors ....................................... 60Index5BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 5

V
Vanity mirror Sun visor ........................................ 215
Vehicle
Data acquisition ............................... 21
Emergency unlocking .......................77
Equipment ....................................... 17
Exterior view .................................... 24
Individual settings (on-board
computer) ...................................... 171
Loading .......................................... 274
Lowering ........................................ 252
Maintenance .................................... 18
Parking up ..................................... 144
Raising ........................................... 248
Reporting problems .........................20
Towing away .................................. 258
Tow-starting ................................... 258
Transporting .................................. 260
Vehicle data
see Technical data
Vehicle identification number
see VIN
Vehicle identification plate .............. 293
Vehicle tool kit .................................. 245
Video (DVD) ........................................ 169
Video DVD (on-board computer) ...... 169
VIN ...................................................... 293
W
Warning and indicator lamps ABS ................................................ 197
Brakes ........................................... 195
Check Engine ................................. 200
Coolant .......................................... 201
ESP ®
.............................................. 198
ESP ®
OFF ....................................... 199
Fuel tank ........................................ 200
Overview .......................................... 27
PASSENGER AIRBAG OFF
indicator lamp (only Canada) ...........46
PASSENGER AIRBAG OFF
indicator lamp (only USA) ................41
Reserve fuel ................................... 200
Seat belt ........................................ 196
SRS ................................................ 199
Tire pressure monitor ....................202
Warranty ............................................ 292
Washer fluid reservoir Removing/attaching ......................110
Wheel bolt tightening torque ........... 252
Wheel chock ...................................... 248
Wheels Changing/replacing .......................280
Changing a wheel .......................... 247
Checking ........................................ 265
Cleaning ......................................... 238
Guidelines to be observed .............265
Mounting a wheel .......................... 250
Removing a wheel ..........................250
Tightening torque ........................... 252
Wheel size/tire size .......................287
Window curtain air bag
Display message ............................ 178
Operation ......................................... 41
Windows
see Side windows
Windows (cleaning instructions) ..... 239
Windshield Defrosting ...................................... 122
Windshield washer fluid (display
message) ............................................ 193
Windshield washer system Adding washer fluid .......................235
Notes ............................................. 299
Windshield wipers
Important safety notes ..................113
Replacing the wiper blades ....114, 115
Switching on/off ........................... 113
Troubleshooting ............................. 116
Winter operation ............................... 149
Winter tires M+S tires ....................................... 148
Wiper blades
Cleaning ......................................... 23916IndexBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 16

Product information
We recommend using genuine Mercedes-
Benz parts as well as conversion parts and
accessories explicitly approved by us for your
vehicle model.
We have tested these parts to determine their
reliability, safety and special suitability for
Mercedes-Benz vehicles. Despite ongoing
market research, Mercedes-Benz is unable to
assess other parts. We cannot therefore be
held responsible for them, even if in individual
cases an official approval or authorization by
governmental or other agencies should exist.
The use of non-approved parts could affect
your vehicle's operating safety. Mercedes-
Benz therefore recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle. Genuine
Mercedes-Benz parts, approved conversion
parts and accessories are available from any
authorized Mercedes-Benz Center. In
addition, you will receive advice about
permissible technical modifications, and the
parts will be professionally installed.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This manual describes all the standard and
optional equipment of your vehicle available
at the time of publication of the Operator's
Manual. Country-specific differences are
possible. Note that your vehicle may not be
equipped with all functions described. This
also refers to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and literature
The Service and Warranty Information
booklet contains detailed information about
the warranties covering your vehicle. Your
authorized Mercedes-Benz Center will
replace and repair any factory-fitted parts
based on the terms and conditions of the
following warranties:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont
R State Warranty Enforcement Laws (Lemon
Laws)
Introduction17BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 17

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information
Booklet describes all necessary maintenance
work that should be performed at regular
intervals.
Always have the Service and Warranty
Information Booklet with you when you bring
the vehicle to an authorized Mercedes-Benz
Center. The service advisor will record each
service in the Service and Warranty
Information Booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number will be
answered by Mercedes-Benz Customer
Assistance Representatives 24 hours a day,
365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) You will find both in your vehicle
literature portfolio.
In accordance with standard program
guidelines, Roadside Assistance is prepared
to provide vehicle service up until a
reasonable distance from the next paved
roadway. We will make every effort to assist
in a breakdown situation. However, the
accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Service technician or the tow service provider
on a case-by-case basis.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
18IntroductionBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 18

hard, do not overload it. And, always wear
your seat belts at all times. In a rollover crash,
an unbelted person is significantly more likely
to die than a person wearing a seat belt.
Operating safety
Safety notes
GWarning
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving.
GWarning
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole. If you feel a sudden significant
vibration or ride disturbance, or you suspect
that damage to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
Proper use of the vehicle
To ensure proper use of the vehicle, you must
familiarize yourself with the following
information and rules:
R safety notes in this Operator's Manual
R technical data in this Operator's Manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles
GWarning!
Various warning labels are attached to your
vehicle. These warning labels are intended to
make you and others aware of various risks.
Do not remove any of these warning labels
unless explicitly instructed to do so by
information on the label itself.
Removing warning labels may cause you and
others to be unaware of certain risks which
may result in an accident and/or personal
injury.
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
with the Mercedes-Benz Center again or, if
necessary, contact us at one of the following
addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
20IntroductionBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 20

Parking up the vehicle
If you leave the vehicle parked up for longer
than four weeks, the battery may be damaged
by exhaustive discharge.XDisconnect the battery or connect it to a
trickle charger.
i You can obtain information about trickle
chargers from a qualified specialist
workshop, e.g. an authorized Mercedes-
Benz Center.
If you leave the vehicle parked up for longer
than six weeks, the vehicle may suffer
damage as a result of lack of use.
XVisit a qualified specialist workshop and
seek advice.
Driving tips
General driving tips
Important safety notes
GWarning
Please do not forget that your primary
responsibility is to drive the vehicle. A driver's
attention to the road must always be his/her
primary focus when driving. For your safety
and the safety of others, we recommend that
you pull over to a safe location and stop
before placing or taking a telephone call.
If you use the telephone 18
while driving,
please use the hands-free device and only use
the telephone when road, weather and traffic
conditions permit. Some jurisdictions prohibit
the driver from using a mobile telephone while
driving a vehicle.
Only operate the audio system or
COMAND 18
(Cockpit Management and Data
System) if road, weather and traffic
conditions permit. Otherwise, you may not be
able to observe traffic conditions and could
endanger yourself and others.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second.
Drive sensibly – save fuel
To save fuel, observe the following notes:
XKeep tires at the recommended inflation
pressures.XRemove unnecessary cargo.XRemove the roof rack when not in use.XMaintain a low engine speed until the
engine is warm.XAvoid frequent acceleration and
deceleration.XHave all maintenance work performed at
the service intervals specified in the
Service Booklet or indicated by the service
interval indicator.
Fuel consumption is also increased by driving
in cold weather, in stop-and-go traffic, on
short trips and in mountainous areas.
Drinking and driving
GWarning
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and
judgment.
The possibility of a serious or even fatal
accident are greatly increased when you drink
or take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Pedals
GWarning
Make sure absolutely no objects are
obstructing the pedals' range of movement.
18 Observe all legal requirements.144Driving tipsDriving and parking
BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 144

If the brakes have been subjected to a heavy
cargo, do not stop the vehicle immediately,
but drive on for a short while. This allows the
airflow to cool the brakes more quickly.
Wet roadsGWarning
After driving in heavy rain for some time
without applying the brakes or through water
deep enough to wet brake components, the
first braking action may be somewhat
reduced. You have to depress the brake pedal
more firmly. Maintain a safe distance from
vehicles in front.
After driving on a wet road or having the
vehicle washed, brake firmly while paying
attention to the traffic conditions. This will
warm up the brake discs, thereby drying them
more quickly and protecting them against
corrosion.
Limited braking performance on salt
treated roads
GWarning
The layer of salt on the brake discs and the
brake pads/linings may cause a delay in the
braking effect, resulting in a significantly
longer braking distance, which could lead to
an accident.
To avoid this danger, you should:
R occasionally brake carefully, without
putting other road users at risk, when you
are driving on salted roads. This helps to
remove any salt that may have started to
build up on the brake discs and the brake
pads/linings.
R maintain a greater distance to the vehicle
ahead and drive with particular care.
R carefully apply the brakes at the end of a
trip and immediately after commencing a
new trip, so that salt residues are removed
from the brake discs.
Maintenance of the brakes
! If the red brake warning lamp lights up in
the instrument cluster and you hear a
warning tone while the engine is running,
the brake fluid level may be too low.
Observe additional warning messages in
the multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked
immediately. This work should be carried
out at an authorized Mercedes-Benz
Center.
All checks and maintenance work on the
brake system must be carried out at a
qualified specialist workshop. This work
should be carried out at an authorized
Mercedes-Benz Center.
Only install brake pads and use brake fluid
recommended by Mercedes-Benz.
GWarning
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that safe
braking is substantially impaired. This could
result in an accident.
! Vehicles with 4MATIC: a function or
performance test may only be carried out
on a two-axle dynamometer. If you are
planning to have the vehicle tested on such
a dynamometer, contact an authorized
Mercedes-Benz Center to obtain further
information first. Otherwise, the drive train
or the brake system may suffer damage.
! As the ESP ®
system operates
automatically, the engine and the ignition
must be switched off (SmartKey in position
0 or 1 in the ignition lock) when:
R testing the parking brake on a brake
dynamometer.
R you intend to have the vehicle towed with
the front or rear axle raised (not
permitted for vehicles with 4MATIC).
146Driving tipsDriving and parking
BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 146