2011 MERCEDES-BENZ E350 4MATIC key

Problems with the SmartKeyProblemPossible causes/consequences and M SolutionsYou cannot lock/
unlock the vehicle
using the SmartKey.The SmartKey battery is discharged or nearly discharged.XPoint the tip of the SmartKey at the driver's door handle from a
distance of approximately 1.5 ft (50 cm) and try to unlock or
lock the vehicle again.
If this does not work:
XLock or unlock the vehicle using the mechanical key
( Y page 79).The SmartKey is faulty.XLock the vehicle as described in the "Locking the vehicle
(mechanical key)" section ( Y page 86) or unlock it using the
mechanical key ( Y page 79).XHave the SmartKey checked at a qualified specialist workshop.You can no longer
lock/unlock the
vehicle using KEYLESS-
GO.KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.XPull the door handle and then turn the SmartKey to position 2
in the ignition lock.There is a malfunction with KEYLESS-GO.XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.XHave the SmartKey checked at a qualified specialist workshop.There is interference from a powerful source of radio waves.XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.You have lost a
SmartKey.XHave the SmartKey canceled at an authorized Mercedes-Benz
Center.XReport the loss immediately to the vehicle insurers.XIf necessary, have the locks changed as well.You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.XIf necessary, have the locks changed as well.82SmartKeyOpening and closing
BA 212 USA, CA Edition B 2011; 1; 5, en-USdimargiVersion: 3.0.3.62010-05-20T13:33:46+02:00 - Seite 82

ProblemPossible causes/consequences and M SolutionsThe engine cannot be
started using the
SmartKey.The on-board voltage is too low.XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary
( Y page 338).
or
XJump-start the vehicle ( Y page 341).
or
XConsult a qualified specialist workshop.The engine cannot be
started using the
SmartKey.The steering lock is mechanically blocked 4
.XRemove the SmartKey and re-insert it into the ignition lock.
While doing this, turn the steering wheel in both directions.The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.A door is open. Therefore, the SmartKey cannot be detected as
easily.XClose the door and try to start the vehicle again.There is interference from a powerful source of radio waves.XStart your vehicle with the SmartKey in the ignition lock.4 Not vehicles with DIRECT SELECT lever.SmartKey83Opening and closingBA 212 USA, CA Edition B 2011; 1; 5, en-USdimargiVersion: 3.0.3.62010-05-20T13:33:46+02:00 - Seite 83Z

Doors
Important safety notes
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
Rinjure themselves on parts of the vehicle
Rbe seriously or fatally injured through
excessive exposure to extreme heat or cold
Rinjure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.
GWarning
Do not carry heavy or hard objects in the
passenger compartment or trunk/cargo
compartment unless they are firmly secured
in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
Rstrong braking maneuvers
Rsudden changes of direction
Ran accident
Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked, unless the child-
proof locks have been activated (Y page 63).
Only open the door if traffic conditions allow
you to do so.
If the vehicle has previously been locked with
the SmartKey or with KEYLESS-GO, opening
a door from the inside will trigger the anti-
theft alarm system. Switch off the alarm
(Y page 74).
XFront door: pull door handle ;.
If the door is locked, locking knob : pops
up. The door is unlocked and can be
opened.
XRear door: pull up locking knob : on the
respective rear door.
The rear door is unlocked and can be
opened.
Centrally locking and unlocking the
vehicle from the inside
The locking or unlocking buttons of the
central locking do not lock or unlock the fuel
filler flap.
84DoorsOpening and closing
BA 212 USA, CA Edition B 2011; 1; 5, en-USdimargiVersion: 3.0.3.62010-05-20T13:33:46+02:00 - Seite 84

XTo unlock: press button :.XTo lock: press button ;.
The vehicle locks when all the doors are
closed.
You can open a locked front door from inside
the vehicle. Only open the door if traffic
conditions allow you to do so.
If the vehicle has previously been locked with
the central locking button:
Rand the KEYLESS-GO key is restored to the
factory settings, the entire vehicle is
unlocked if a front door is opened from
inside the vehicle.
Rand the KEYLESS-GO key is set to individual
settings, only the front door which is
opened from inside the vehicle is unlocked.
If the vehicle has been locked centrally with
the SmartKey or with KEYLESS-GO, it does
not unlock if you use the unlocking button of
the central locking.
Automatic locking
iThe vehicle locks automatically when the
ignition is switched on and the wheels of
the vehicle are moving at a speed of more
than 9 mph(15 km/h). You may therefore
lock yourself out if the vehicle is being
pushed, towed, or located on a test rig.
XTo deactivate: press and hold button :
for about five seconds until a tone sounds.
XTo activate: press and hold button ; for
about five seconds until a tone sounds.
iWhen you push either of the two buttons
and an audible warning signal does not
sound, the relevant setting has already
been selected.
You can switch the automatic locking
function on and off using the on-board
computer (Y page 231).
Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked
centrally with the SmartKey or KEYLESS-GO:
XTake the mechanical key out of the
SmartKey (Y page 79).
Doors85Opening and closingBA 212 USA, CA Edition B 2011; 1; 5, en-USdimargiVersion: 3.0.3.62010-05-20T13:33:46+02:00 - Seite 85Z

XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XTurn the mechanical key counter-clockwise
to position 1.
The door is unlocked.
XTurn the mechanical key back and remove
it.
Locking the vehicle (mechanical key)
Emergency locking
If the vehicle can no longer be locked
centrally with the SmartKey or KEYLESS-GO:
XOpen the driver's door.XClose the front-passenger door and the
trunk lid/tailgate.
XPress the locking button (Y page 84).XMake sure that the locking knobs on the
doors are still visible. Press down the
locking knobs by hand, if necessary.
XClose the driver's door.XTake the mechanical key out of the
SmartKey (Y page 79).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XTurn the mechanical key clockwise as far
as it will go to position 1.
XTurn the mechanical key back and remove
it.
XMake sure that the doors and the trunk lid/
tailgate are locked.
iIf you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not activated.
Trunk/cargo compartment
Important safety notes
Do not leave the SmartKey in the trunk/cargo
compartment. You could otherwise lock
yourself out.
GWarning
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
Rinjure themselves on vehicle parts
Rbe seriously or fatally injured by extreme
heat or cold
Rinjure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts.
GWarning
Do not carry heavy or hard objects in the
passenger compartment or trunk/cargo
86Trunk/cargo compartmentOpening and closing
BA 212 USA, CA Edition B 2011; 1; 5, en-USdimargiVersion: 3.0.3.62010-05-20T13:33:46+02:00 - Seite 86

compartment unless they are firmly secured
in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
Rstrong braking maneuvers
Rsudden changes of direction
Ran accident
GWarning
Ensure that the trunk/tailgate is closed when
the engine is running and the vehicle is in
motion. Among other dangers, deadly carbon
monoxide (CO) may enter the vehicle interior
and cause unconsciousness and even death.
! The trunk lid/tailgate swings upwards
and to the rear when opened. Therefore,
make sure that there is sufficient clearance
above and behind the trunk lid/tailgate.
Sedan: For the trunk lid to be opened fully,
there must be a minimum clearance from
floor to ceiling of 5.78 ft (1.76 m).
Wagon: For the tailgate to be opened fully,
there must be a minimum clearance from
floor to ceiling of 6.36 ft (1.94 m).
The trunk lid/tailgate can be:
Ropened and closed manually from outside
Ropened and closed automatically from
outside
Ropened and closed automatically from
inside
Opening and closing manually
Opening
You can only open the trunk lid/tailgate after
unlocking it first.
You can only unlock the trunk lid when the
vehicle is stationary.
XPress the % button on the SmartKey.
Handle (example: Sedan)
XSedan: pull handle :.XWagon: pull and hold handle :. If you
release the handle, the tailgate
automatically opens fully.
Closing
GWarning!
To prevent possible personal injury, always
keep hands and fingers away from the trunk/
cargo compartment opening when closing the
trunk lid/tailgate. Be especially careful when
small children are around.
Recess (example: Sedan)
XPull the trunk lid/tailgate down using
recess :.
XLock the vehicle if necessary with
the & button on the SmartKey or with
KEYLESS-GO (Y page 77).
Trunk/cargo compartment87Opening and closingBA 212 USA, CA Edition B 2011; 1; 5, en-USdimargiVersion: 3.0.3.62010-05-20T13:33:46+02:00 - Seite 87Z

Opening the tailgate from inside the
vehicle (Wagon with a folding bench
seat)
Inside of tailgate
XTo unlock the tailgate: slide locking
catch ; to the right.
XTo open: pull the top of handle :.XSwing the tailgate upwards.XTo lock the tailgate: slide locking
catch ; to the left.
Automatic opening and closing from
the outside
Important safety guidelines
GWarning
Ensure that the trunk lid/tailgate is closed
when the engine is running and the vehicle is
in motion. Among other dangers, deadly
carbon monoxide (CO) may enter the vehicle
interior and cause unconsciousness and even
death.
! The trunk lid/tailgate swings upwards
and to the rear when opened. Therefore,
make sure that there is sufficient clearance
above and behind the trunk lid/tailgate.
Sedan: For the trunk lid to be opened fully,
there must be a minimum clearance from
floor to ceiling of 5.78 ft (1.76 m).
Wagon: For the tailgate to be opened fully,
there must be a minimum clearance from
floor to ceiling of 6.36 ft (1.94 m).
Opening
You can open the trunk lid/tailgate
automatically with the SmartKey or the
handle in the trunk lid/tailgate.
XPress and hold the F button on the
SmartKey until the trunk lid/tailgate
opens.
or
XWhen the trunk lid/tailgate is unlocked,
pull the handle of the trunk lid/tailgate and
let it go again immediately.
Closing
GWarning!
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured. To prevent possible personal injury,
always keep hands and fingers away from the
trunk opening when closing the trunk lid. Be
especially careful when small children are
around. To stop the closing procedure, do one
of the following:
RPress button F on the SmartKey.
RPress the remote trunk opening/closing
switch (on the driver's door).
RPress the trunk closing switch.
RPress the KEYLESS-GO locking/closing
switch.
RPull the trunk lid handle.
Even with the SmartKey removed from the
starter switch or the SmartKey with KEYLESS-
GO removed from the vehicle, the remote
trunk opening/closing switch can be
operated. Therefore, do not leave children
unattended in the vehicle, or with access to
an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury.
88Trunk/cargo compartmentOpening and closing
BA 212 USA, CA Edition B 2011; 1; 5, en-USdimargiVersion: 3.0.3.62010-05-20T13:33:46+02:00 - Seite 88

Sedan: you can close the trunk lid
automatically using the closing button5 or the
locking button6.
Wagon: you can close the tailgate
automatically using either the closing button
or the locking button7.
Closing button and locking button (example:Sedan)
XTo close: press closing button : in the
trunk lid/tailgate.
XTo close and lock simultaneously:
Press closing button ; in the trunk lid/
tailgate.
iThe trunk lid/tailgate can only be locked
if there is a KEYLESS-GO key outside the
vehicle.
Automatic opening and closing from
the inside
GWarning
Keep an eye on the area at the rear end of the
vehicle when operating the trunk lid/tailgate
with the remote operating switch on the door.
Monitor the entire closing procedure to
ensure that there is no risk of injury to anyone
near the vehicle.
Release the switch on the door to interrupt
the closing procedure.
The remote operating switch can also be used
if the SmartKey has been removed from the
starter switch or the KEYLESS-GO key has
been removed from the vehicle. Never leave
children with no adult supervision in the
vehicle or with access to an unlocked vehicle.
If unsupervised children have access to a
vehicle, it could lead to an accident and/or
serious injury.
GWarning
Ensure that the trunk lid/tailgate is closed
when the engine is running and the vehicle is
in motion. Among other dangers, deadly
carbon monoxide (CO) may enter the vehicle
interior and cause unconsciousness and even
death.
You can open and close the trunk lid/tailgate
from the driver's seat when the vehicle is
stationary.
XTo open: pull remote operating switch for
trunk lid/tailgate : until the trunk lid/
tailgate opens.
XTo close (Sedan): press remote operating
switch for trunk lid : until the trunk lid is
closed.
XTo close (Wagon): turn the SmartKey to
position 1 or 2 in the ignition lock.
XPress remote operating switch for
tailgate : until the tailgate is closed.5For vehicles with the trunk lid remote closing feature only.6For vehicles with the trunk lid remote closing feature and KEYLESS-GO only.7For vehicles with KEYLESS-GO only.
Trunk/cargo compartment89Opening and closingBA 212 USA, CA Edition B 2011; 1; 5, en-USdimargiVersion: 3.0.3.62010-05-20T13:33:46+02:00 - Seite 89Z